Salesforce Service Cloud Erfahrungen

Best-in-class CRM and support solution

Kommentare: It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

Vorteile:

Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.

Nachteile:

I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.

Service Cloud is a Game Changer

Vorteile:

Service Cloud can integrate to many many platforms including telephony systems and most websites via API. Queue management, approvals, email and web to case are huge for tracking. Approval processes are available which is particularly helpful when training new employees.

Nachteile:

Salesforce in general is expensive. The UI is a bit dated out of the box. It takes a bit to get it up and moving and it generally needs a specialist. Once its running, life is grand but the set up process is not always pleasant.

Salesforce Review

Kommentare: I enjoy using the product. Think it streamlines your work by having everything in one app.

Vorteile:

Lots of features and options to fully customize your work to how you like.

Nachteile:

Learning the interface and where and how to do things was challenging at first.

Many features and ability- but required long time to study

Vorteile:

It was very easy to use many for contact management in addition to plug-ins that existing

Nachteile:

Reporting and use plug-ins or customise. The experience was much more difficult.

Amazing tool that will definitely help your customer service team if you have the money

Kommentare: Salesforce has been an amazing CRM and provides great flexibility in their Service cloud platform. From case/ticket management to creating a portal for customers to ask their questions and find answers via knowledge base, Salesforce has it all.

Vorteile:

Extremely customizable, and very user friendly. Salesforce has always been on top of CRM and their service cloud is another powerful platform where after sales agent can easily help their clients.

Nachteile:

Salesforce as a whole can be quite expensive and the money you paid is not good enough for their knowledge base. This is currently very limited and if you have a knowledge base outside of Salesforce, it can be tricky to connect it to the Service cloud to use the inbuilt features. But Salesforce is currently working on this limitations with their data cloud platform.

User friendly

Kommentare: My personal experience has been overall positive.

Vorteile:

The reliability to be able to depend on the service in real time.

Nachteile:

I don’t have access to use the full capability. But from what I have used no cons.

It accelerates customer service and personalizes case management

Kommentare: Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Vorteile:

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Nachteile:

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

Councils use of service cloud

Kommentare: Has been an excellent way to transform business processes and modernise our technology stack.

Vorteile:

Versatility to use for different requirements. Preconfigured solutions for our purposes

Nachteile:

Very difficult to move away. Cost is high.

Salesforce Service was excellent!

Vorteile:

Quick response from a representative and problem resolution.

Nachteile:

Salesforce itself just has a lot to it and can be hard to navigate for new users

Very Efficient

Vorteile:

I was able to do all of my training through this platform with ease.

Nachteile:

I didn’t have a lot of cons because I’ve used it over a number of years with no issues.

A bit of an investment, but well worth it if fully utilized.

Kommentare: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Vorteile:

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Nachteile:

The upfront cost is more than other programs.

In Betracht gezogene Alternativen: HubSpot Marketing Hub, Amazon S3 und SAP Concur

Gründe für den Wechsel zu Salesforce Service Cloud: This software seemed more comprehensive, customizable and is the CRM standard.

Salesforce - A must for CRM

Kommentare: Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

Vorteile:

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

Nachteile:

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

In Betracht gezogene Alternativen: HubSpot CRM

Gründe für den Wechsel zu Salesforce Service Cloud: We chose Salesforce over Hubspot due to its reputation. Salesforce is #1 for a reason. This tool is by far the most intelligent.

Salesforce Review

Kommentare: I am very impress with Salesforce since it can be used for incoming, outgoing calls and chat support

Vorteile:

The user interface is less complicated and the ticket are well organize

Nachteile:

It freezes during new changes are being implemented

Perfect CRM for a company

Kommentare: my overall experience is very positive with Salesforce and for sure I am still a learner as they have lots of great tools still to be explored.

Vorteile:

What I love most are the reports that we can create based on the information that we want to see

Nachteile:

I think that could be very cool to create a feature for reminder that could pop up on our page when we log into Salesforce.

Salesforce Service Cloud Has Been a Reliable and Effective Solution

Vorteile:

I like the accuracy of Salesforce Service Cloud. Salesforce Service Cloud is amazing and super excellent to manage.

Nachteile:

No dislikes about Salesforce Service Cloud. Salesforce Service Cloud works so well for us.

SF Service Cloud rules

Kommentare: i've been in the SF real for about 12 years and love it. It's always growing and always challenges to learn

Vorteile:

Highly customizable to suit business needs. Ease of use.

Nachteile:

The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.

Salesforce Service is a Good one

Vorteile:

It is a really good tool with customers. Very easy to navigate

Nachteile:

There is nothing to not like about salesforce it is there to help

Salesforce! Great TOOL All-around!

Kommentare: Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.

Vorteile:

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

Nachteile:

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Salesforce Service Cloud

Kommentare: Simple to work with and get used to, which is a plus for new employees to get up to speed ASAP and for everyone else to be able to work more efficiently.

Vorteile:

User-friendly options, it has everything that a customer ticketing system software needs.

Nachteile:

There is nothing in particular that I did not like about it.

Great Legacy Tool for CRM

Kommentare: Overall, it's one of the legacy tools we have in CRM area.

Vorteile:

Amazing capabilities for utilizing all the consumer data we have especially having all the consumer data regarding even each transaction with them.

Nachteile:

Reporting ability is limited to four dimensions and this might cripple the reports we're getting.

I like Salesforce very much, because it is simple to use and automation

Kommentare: the experience itself, is very good. it makes it very easy to automate contact with the customer, especially when I want to update data. it helps me optimize my time, in my opinion there is little to improve

Vorteile:

I like the ease of changing the text I want to send to the customer, and the ease of automation of updating customer purchases

Nachteile:

i believe they could, verify if the client's number is in whatsapp or not, update the contact lists automatically, inform the quantity of available contacts in each list and a greater facility when searching for a specific contact. it is not so easy to filter the contact you want to contact. but i know that the platform is always being updated to improve the experience of its users

Great for luxury brands

Vorteile:

I liked the fact that you could use it with other software so you don't have to put the same data in to multiple software one by one that feature was really time effective

Nachteile:

Well sometimes I had to refresh to ensure the data that I had had in the other system shows up I think its kinda good tho because if the data is incorrect or you made a mistake you'd see it by how its reflecting in salesforce

Egypt

Kommentare: I found integration in Salesforce's business processes because it made it easier for us to use many of the features it contains, which helped us a lot in the organization's work and helped in its success, development, and completion of its practical and functional tasks in a short and fast time, and also that it is easy to use and practice, and it contains easy windows and easy to learn and get used to After experiencing it, it is really something special ، great program.

Nachteile:

Salesforce has a rather high price, and we hope that its price will be reduced slightly, as it helps us a lot and is relied upon in various matters to carry out the functional process in the company and because it has facilitated the use of many of the features that it contains, which helped us a lot in the work of the organization and helped in its success and development.

Enables businesses to deliver exceptional support experiences through its comprehensive features

Kommentare: A leading customer service solution, enabling businesses to provide efficient and personalized support to their customers.

Vorteile:

It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform

Nachteile:

One potential drawback of Salesforce Service Cloud is its relatively high cost, which may be a deterrent for smaller businesses with limited budgets

Salesforce Review

Vorteile:

I like that it accomplishes all my company security requirement.

Nachteile:

I feel I am using all its capabilities. But that depends on what features my company has purchased.