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Über ComplianceQuest

100% Cloud-basierte EQMS auf Force.com, CQs Suite von Lösungen optimieren Qualität, Compliance, Content und Collaboration Management

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Vorteile:

The software is very intuitive and easy to walk through; it guides you through all the steps painlessly.

Nachteile:

We needed to trim down our user base to limit our licenses and stay within budget. Reassigning tasks when employees leave is a chore.

Bewertungen zu ComplianceQuest

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,8/10

ComplianceQuest hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 82 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (82)

Alastair
Alastair
Associate Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ComplianceQuest...Above and Beyond

5,0 vor 5 Jahren

Kommentare: ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal. For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest. The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system. We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

Vorteile:

The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly. We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

Nachteile:

Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.

Laura
Staff Business Analyst, Quality Systems in USA
Medizinische Geräte, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Overall Quality system

5,0 vor 4 Monaten

Kommentare: The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. I have seen that tech support and development teams were slow at first, but are coming up to speed now as the company scales. Overall a great quality system that we are happy we chose.

Vorteile:

The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.

Nachteile:

As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.

Antwort von ComplianceQuest

vor 4 Wochen

Thank you for your positive feedback on our Quality system. We appreciate your acknowledgment of the CQ team's responsiveness and their efforts to enhance tech support and development. It's great to hear that our full suite of products has provided better visibility to your data. We recognize your feedback on areas for improvement, especially in user direction and workflow tracking, our latest version addresses these concerns, offering a more user-friendly experience. We're grateful for your trust in ComplianceQuest, and we're committed to continually enhancing our system to meet your evolving needs.

Audra
Manager, Corporate Certifications in USA
Unterhaltungselektronik, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Features, not Great Support or Cost

2,0 vor 5 Monaten

Kommentare: We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.

Vorteile:

We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

Nachteile:

Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

Antwort von ComplianceQuest

vor 4 Monaten

Hello Audra, Thank you so much for your Candid feedback! We appreciate your honesty and concerns from an administration's perspective, and sorry for your nightmare experience with us. We'd like to spend time with you and your team to review the issues and how we can improve your experience. Warm Regards, ComplianceQuest

Nicole
Sr. Manager Quality Systems in USA
Medizinische Geräte, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Integrated and flexible QMS solution

5,0 vor 4 Monaten

Vorteile:

Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps.

Nachteile:

CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there.

Antwort von ComplianceQuest

vor 4 Wochen

We appreciate your feedback on ComplianceQuest's integrated and flexible QMS solution. It's great to know that our system met your requirements, and we value your acknowledgment of the guidance provided during configuration. Thank you for choosing us as your QMS solution, and we look forward to continually supporting your organization's needs.

Amanda
Quality Systems Specialist in USA
Medizinische Geräte, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Quality System Deployment in MedTech Industry

4,0 vor 12 Monaten

Kommentare: When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports.

Vorteile:

Allows for a global harmonization of our quality system. Auto generates the cover sheet in documents, which is great to reduce manual process. Allows for group training to be recorded.

Nachteile:

Due to the software being manufacturing based we had significant configurations to satisfy medtech requirements.Software is not highly compliant without configuration (e.g. editing records in approval, edits can be made to a record after been approved). Many of our items are in the managed package thus our team nor salesforce admins cannot make changes. Complaint module had to be so highly modified it was cheaper to configure nonconformance module to have a complaint record type.

Anthony
Senior Director and Site Head of Quality in USA
Biotechnologie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ComplianceQuest To The Rescue!

5,0 vor 4 Monaten

Kommentare: I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live!

Vorteile:

I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations.

Nachteile:

I liked least that we didn't start with ComplianceQuest from our humble beginnings.

Antwort von ComplianceQuest

vor 4 Wochen

We're thrilled to hear about your positive experience with ComplianceQuest and are honored to be your chosen partner for QMS. It's great to know our end-to-end, out-of-the-box capabilities have made a significant impact, especially in aligning with industry and regulatory expectations right from the start. We understand the importance of technology that keeps pace with today's needs, and we're committed to delivering just that. Thank you for trusting us over alternatives and for your enthusiasm about our solution.

Andrea
Andrea
Quality Manger in Costa Rica
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CQ : our QMS best friend

5,0 vor 6 Monaten

Kommentare: In general, great support and platform to structure your QMS

Vorteile:

I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs.

Nachteile:

Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions.

Antwort von ComplianceQuest

vor 4 Monaten

Hi Andrea, Thank you for your feedback on ComplianceQuest. We're always looking for ways to improve, and we appreciate your suggestions. We're especially glad to hear that you find the software to be user-friendly.

Kippy
Quality Systems Manager in USA
Textilien, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CQ Growth is just... WOW!!! Absolutely Ecstatic to see what is around the CORNER!

5,0 vor 3 Monaten

Vorteile:

I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!

Nachteile:

Overall, really good experience with minimum causes for concern over the years.

Antwort von ComplianceQuest

vor 4 Wochen

Thank you for sharing your positive experience and highlighting the growth potential you've seen with ComplianceQuest. Your satisfaction and optimism for the future inspire us to continue delivering high-quality solutions. We appreciate your trust in ComplianceQuest and look forward to supporting your journey ahead.

Virupaksha
Administrator and Developer in Indien
Verbraucherdienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One Stop Solution for QMS

5,0 vor 4 Monaten

Kommentare: Awesome tool for quality management to every organization. Really impressive and flexible tool for quality audits and CAPA management. "Flexible and readymade features".

Vorteile:

Products like Audit management, CAPA, Inspections, Document & Change Management.

Nachteile:

Some functionalities and features need to improve and user friendly with validations

Antwort von ComplianceQuest

vor 4 Wochen

Thank you for recognizing ComplianceQuest as your one-stop solution for QMS. Your feedback on enhancing certain functionalities for improved user experience is invaluable, and we're committed to continuous improvement. We're thrilled to be your chosen tool for quality management, and we look forward to further supporting your organization's quality initiatives.

Avinash
Manager in Indien
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Multi purpose Healthcare QMS Application

5,0 vor 4 Monaten

Vorteile:

All solutions/modules (CAPA, Document, Training, CO, Deviation, EHS) in one app. One of the top 3 QMS systems available in the market with very economical prices compared to peers.

Nachteile:

May be the multiple signatures in one step.

Antwort von ComplianceQuest

vor 4 Wochen

Thank you for your valuable feedback. We're grateful for your recognition of our competitive pricing and market position. It's our pleasure to serve your healthcare QMS needs effectively.

Niyati
Manager, Quality Assurance in USA
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

CQ is a terrific eQMS System!!

5,0 vor 6 Jahren

Vorteile:

I brought in Compliance Quest to my company, to fill a need in electronic document management and control. But we did not realize how much we needed it for our processes and procedures specifically. It is so adaptive and configurable that it meets our needs in almost every way. We started our implementation of the Document Control module with Compliance Quest in Q4 2017. Our experience has been overall very positive throughout selection to implementation. This solution is extremely powerful and has a variety of applications and modules. Configurable reporting and dashboarding features allow for ease of communication and transparency of data within the company. One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Audit Management, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!). Initial installation of the software allows for mass uploads of existing documents and data. I am still waiting to implement their Audit Management module, but I can already imagine how easy and efficient it will make my audits in the future. The Technical Support staff is great, especially by being patient and courteous, but also extremely knowledgeable!

Nachteile:

Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. Because it is solving a complex set of problems, CQ software is naturally complex. Once the initial learning curve is past (CQ Project Managers and Tech Staff assisting in training and knowledge transfer), the design of the software is understandable.

Amy
ERP QMS Project Manager in Kanada
Pharmazeutika, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ComplianceQuest enhances your company's Quality Management

5,0 vor 4 Jahren

Kommentare: ComplianceQuest will provide your company the opportunity to reach a new level of Quality Management. Everything from the well thought out and configured out of the box solution, to the system validation scripts, tractability matrix and end user guides, ComplianceQuest sets the standards high! Their customer service is superb, their employees are dedicated to the success of your project and learning about your company to ensure appropriate and effective solutions are provided. All quality leaders at Aphria Inc. have been very pleased and excited to launch all the capabilities ComplianceQuest has to offer to ensure quality remains our highest priority!

Vorteile:

ComplianceQuest has a relatively small learning curve. The UI is extremely easy for users to navigate and all modules are created in a similar way. The customer service is outstanding. The employees are very knowledgeable of the system and take the time to learn your business to ensure the proper solutions are deployed.

Nachteile:

We implemented ComplianceQuest in a very short time, so some features/ capabilities were overlooked.

Kerryn
Quality/ Regulatory in Australien
Medizinische Geräte, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CQ - A great EQMS with remote capabilities

4,0 vor 12 Monaten

Kommentare: It is a good system which has provided overall flexibility and traceability in the workplace.

Vorteile:

The ability to work fully remotely and to address all areas of the quality system is fantastic. The change system is well thought out and there is good flexibility in most areas to apply the system to whatever task you may have.

Nachteile:

There are some areas that as a small company, we find slightly inflexible. With less staff, sign offs are often a problem with the system not allowing for same person creation and sign off in some cases. The follow up with CQ has, at times been difficult and this is most likely due to being a smaller company.

Andre
HSE Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Life is Easier with HSE Package from ComplianceQuest

5,0 vor 3 Jahren

Kommentare: ComplianceQuest does a great job of taking what is normally an administrative function—meaning entering information into a form, multiple back and forth emails, phone calls, and manual sign-offs—and provides an easier, more efficient, smarter way to get it done. Our staff can now focus their priorities on higher leverage projects.

Vorteile:

We were looking for a solution that was scalable, automated, and where we could see all of our information in one place with real-time dashboards. We liked that ComplianceQuest was configurable to our specific requirements and could parallel our internal processes.

Nachteile:

As with most improvements, there was some trial and error while setting up the system. Keep in mind, ComplianceQuest out of the box packages may be better than your current company process, and so it would be worth updating your process to save time.

Daniel
Director in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy UI, stable platform for use

4,0 vor 6 Monaten

Kommentare: User, admin, product owner

Vorteile:

The document creation process is very easy to use and customize

Nachteile:

Our external users occasionally have issues accessing the system and taking the time to navigate through to get to the areas they need. A different splash screen would be a good upgrade.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great working with EQMS

4,0 vor 5 Monaten

Kommentare: CQ is a great product that is very versatile. The app is configurable to meet your needs. I would definitely recommend the app to others. Everything in the app is simple and easy to understand. My only suggestion to make the user interface a little more simpler in which you have you have index like sub links for the various subsections you have.

Vorteile:

CQ is a great product that is very versatile. The app is configurable to meet your needs.

Nachteile:

It can be improved further using new technologies.

Antwort von ComplianceQuest

vor 4 Monaten

Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find it versatile and configurable to your needs. We'd like to inform you that in our latest version, the user interface has been enhanced to provide an even more streamlined experience. Your recommendation is greatly valued.

Daniel
Salesforce Manager in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool with a Great Support Staff

5,0 vor 2 Jahren

Kommentare: Wonderful.

Vorteile:

ComplianceQuest offers a broad variety of features that cover a lot of our compliance based needs. It is also customizable in that we could plan and implement only the modules we need in the order of importance and impact.

Nachteile:

There are a lot of permissions making administration sometimes challenging to troubleshoot. The CQ team is very supportive in training and help. Overall, it wasn't as big of an issue after the training was completed.

Carlos
CQ Solution in Mexiko
Erneuerbare Energien & Umwelt, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

CQ solution

5,0 vor 2 Jahren

Kommentare: Pretty good the team is very suppprtive.

Vorteile:

It integrates diferentes solucionts into one platform. In my case I use it for Environmental Compliance and Audits.

Nachteile:

It is no tropicalize in safety for Mexican regulations.

In Betracht gezogene Alternativen: Benchmark Gensuite Sustainability / Climate

Warum ComplianceQuest gewählt wurde: Because the solutions that integrates CQ.

Gründe für den Wechsel zu ComplianceQuest: Because they lack of tools and solutions.

Dorothy
QA and Document and Records Specialist in USA
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CQ has proven to be intuitive, easy to use and customization is as easy as speaking to the CQ team.

5,0 vor 7 Jahren

Kommentare: A new appreciation for how the right QMS solution can really give an organization a leg up.

Vorteile:

The integration of all the modules with each other provides a incredible level of visibility across the entire QMS system. CQ has helped us take a previously disjointed system and turned it into elegance.

Michael
Chief Information Officer in USA
Verpackung und Container, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product, Great Partnership

5,0 vor 2 Jahren

Vorteile:

Seamless integration into Salesforce, and very easy to use

Nachteile:

Nothing major to make a note of

Nila
Diretor of Quality in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

CQ's QMS rocks, a very happy customer!

5,0 vor 9 Jahren

Kommentare: The ComplianceQuest (CQ) application is amazingly simple yet very powerful. I have used many different QMS software at various work places and CQ easily beats them hands down. I am glad that I insisted on going with CQ. Also, we did not need to spend 100K+ for such a robust system either :-). The application provides me the business process automation for all of our QMS processes. We were able to learn, implement and get the system up and running in a very short time. CQ is a 100% cloud based system and runs on Salesforce.com infrastructure. My IT guys are ecstatic since they do not need to manage this enterprise class system and actually does a better job than most of our internally hosted system! We love not only the best practice forms and the workflows to capture data but most importantly the ease at which we can report on the data. The system's dashboard is simply amazing. The ability to have the dashboards come to me and to the key management automatically on a timely basis is out of this world. Their support is awesome! They are there to help me anytime I contact them. They are never in a hurry to get rid of me!!!

Kevin
GM in USA
Medizinische Geräte, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product!

5,0 vor 2 Jahren

Vorteile:

Intuitive and easy to use, and allows us to really beef up our quality management system.

Nachteile:

Integration with our existing line of business took a bit of effort, but once it was established, all was smooth going.

Chase
Account Executive in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Chase Newman Review

5,0 vor 2 Jahren

Kommentare: Strong

Vorteile:

Strong integration with Salesforce and checks boxes for compliance in the Med Device world

Nachteile:

sometimes overlaps with some other products and can be a little pricey when you mix into the rest of the tech stack budget

In Betracht gezogene Alternativen: Salesforce Service Cloud

Gründe für den Wechsel zu ComplianceQuest: They ended up complimenting

Nathan
Plant Manager in USA
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Exceptional Service

5,0 vor 2 Jahren

Vorteile:

We have recently completed bringing Compliance Quest online at my company, Burlington Medical. The implementation team was outstanding in every facet. The knowledge of the product beyond what I expect from a service provider; but where this team truly separated themselves was in the customer service. The team was readily available and dynamic in adapting to our schedule (complicated by going live in Rootstock at the same time). I could not recommend this service highly enough.

Janeth
IT Business Partner in Mexiko
Umweltdienstleistungen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A lot of functionality with low cost

4,0 vor 2 Jahren

Kommentare: It is a designed platform to work with the stuff that really matters in relation to accomplishing the legal terms in the ambient environment.

Vorteile:

Only with 4 modules, you can have a lot of functionality. We can integrate the platform with our ERP. The low cost of implementation and licensing.

Nachteile:

In the first instance, we saw that the English language support was a problem to implement the platform, however, when we expressed our concern to the compliance quest sales team, they offered us the service in Spanish, and that greatly helped us to decide CQ like our platform of EHS.