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Über Firm Central

Cloudbasiertes Praxismanagement-Tool für kleine Anwaltskanzleien, das eine End-to-End-Lösung zur Verwaltung deiner Anwaltskanzlei und deines Unternehmens bietet.

Erfahre mehr über Firm Central

Vorteile:

It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features.

Nachteile:

This software is clunky and difficult to use. We tried to hang in there for four months; however, the glitches never were fixed.

Bewertungen zu Firm Central

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,6
Kundenservice
3,9
Funktionen
3,4
Preis-Leistungs-Verhältnis
3,3

Weiterempfehlungsquote

6,1/10

Firm Central hat eine Gesamtbewertung von 3,7 von 5 Sternen basierend auf 66 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (66)

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Nutzerbewertungen filtern (66)

Michael
Michael
President in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Project management team has been incredible and made our transition seamless.

5,0 vor 6 Jahren

Kommentare: Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

Vorteile:

The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future. I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE!

Nachteile:

I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

Antwort von Thomson Reuters

vor 6 Jahren

Hello Michael, Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

Nate
Legal Operations Manager in USA
Rechtsberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

5,0 vor 5 Jahren

Kommentare: Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price.

Vorteile:

This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central.

Nachteile:

The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

Joseph
President in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It sucks you in and won't let go except for a price

2,0 vor 8 Jahren

Kommentare: We've been using Firm Central for 16 months. The reason I know exactly how long we've been using it is because I had to sign a contract for 3 years. You see, West ties Firm Central to your WestlawNext and Doc & Form Building subscriptions, so each time you want to add a new employee as a user, you are required to renew your contract for all of the products you have from them. Therefore, your contract will never end so long as your firm keeps growing. If that employee leaves and you no longer need them to be a user on the system, they don't then shorten the contract back to its prior term, however.

Vorteile:

Easy to use and intuitive. The link to WestlawNext and Doc & Form Builder is very helpful, but it's not enough to make it worth the price. The Deadline Assistant integration is very helpful as well. But all of these programs can be used separate and apart from Firm Central, so don't feel like you have to buy Firm Central to get access to them.

Nachteile:

Yes, they advertise that it's only $40 per month per user. However, it requires a contractual commitment to get this system. Then, if you have any other West products tied to it, that means that if you ever need to add another user, they will renew your contract for everything tied to that user name and password that you needed for Firm Central. It's a complete racket, and when your bill is almost $1,600 per MONTH for what they provide, every month of extension of the contract is very expensive when your firm has one lawyer and one paralegal. On the technology: it doesn't work on Outlook running in Terminal Server (RDP), and it's wonky even on the desktop. The add-ins do not work with Outlook for Mac, and there is no way to "pack up" or export a matter onto a thumb drive or into the cloud so that you can take it with you to court. There's no way to export matters so that you can transfer them to an associate who is leaving the firm. You have to down load all of the documents, print out all notes, and otherwise go through a lot of hassle to move an associate from your firm to another one. Also, if you had ProDoc prior to Firm Central, it will import all of your data from all of the files you had previously opened in ProDoc. In my case, that was over 1,500 matters. Now I am finally down to 1,200 "open" matters in Firm Central, but there is no way to mass-close multiple matters at once. So it requires me to spend about 20 seconds per matter to close each one. Do the math.

Antwort von Thomson Reuters

vor 8 Jahren

We are sorry for your disappointment, we value your feedback and will take your comments into consideration. An account representative will be reaching out to you to discuss your experience.

Bryce Edward
Bryce Edward
Legal Assistant in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A great system that may one day be magnificent.

4,0 vor 6 Jahren

Kommentare: Client/Matter management and organization. Document builder. Time/Expense billing and accounting.

Vorteile:

Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard. Customer service has been exceptional as well. Each member of the team that I have spoken to has been consistently helpful. In situations where they could not help me with my concerns, they took the information I provided back to their team to implement features on my recommendation - they even called me personally and excitedly announced the implementation of those features.

Nachteile:

Some of the features show great potential; however, they remain half-measures and are therefore left underutilized. For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites). There are many other ambitious features here that will remain underutilized, but I've seen improvements just in the few months that I've been working with the program. Time will tell if these features will be fully implemented and incorporated into Firm Central's functionality.

Antwort von Thomson Reuters

vor 6 Jahren

Dear Mr. Edward, We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

Mark
Attorney/Owner in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My 2 1/2 Year Experience With Firm Central

4,0 vor 8 Jahren

Kommentare: Overall, I have been pleased with the features offered by Firm Central. I like the ease of saving and retrieving files stored in matters, and it is fairly easy to open new client files and matters.

Vorteile:

Creating client files and sub-files. It is pretty intuitive, and I can find just about everything that I have saved. The Technical Support is great, and I usually have a very short wait to get in to talk with them. They have always been helpful.

Nachteile:

I can't rename emails that I have saved in Firm Central, so searching for an email I saved 6 months ago is pretty time consuming and hit or miss. I can rename any Word or Excel file I want, but I can't change a name or date on an Outlook email. That makes no sense to me.

Garry L.
Garry L.
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

SAVE YOURSELF THE AGGRAVATION - DO NOT BUY THIS PRODUCT

1,0 vor 7 Jahren

Kommentare: Firm Central has been a complete disaster for my firm. I have a small (6 attorney) immigration law boutique practice and have been in business for 10 years. When we were considering changing our client database management system, we had a wish list of things we needed a new system to do that would be an improvement over our previous system. When presented multiple times to the sales person Thompson Reuters sent over to us, he assured us repeatedly that it could do what we needed it to. Turns out, after we signed the long term expensive contract, it was mostly lies. We got jobbed big time. After a while of using it, frustration mounting, costs rising, we got the IT guys on the phone to help us figure out what we were doing wrong. The sales person was so convincing, we kept thinking it must have been user error. We tried training, doing things different ways, etc., and nothing worked. When we connected with the IT guys, most of our conversation was met with responses of, "Nope, it can't do that. Never could, never will. What made you guys think it could?" It was crazy. So, realizing it was not going to work for us, and that we had been sold a bill of goods by the sales person, we confronted Thompson Reuters and requested that we be let out of the contract. Fat chance. They told us to shove it, not caring that we were lied to by the sales person. Apparently, that was his responsibility, it's on him and us for being suckers enough to believe what we were told. So here we are, stuck with paying tons of money for a product that is counterproductive to our business. Please don't get suckered like we did. Amusingly, we got a call from someone whose only job is to call people to find out why they are cancelling. The person actually admitted that to us. So many people cancel that they have people employed just to find out why. Don't buy it.

Vorteile:

Actually we had a very good experience, the only one, with the off boarding customer service folks. They were very nice and really helpful. Made it easy to get everything moved over from Firm Central to our new system that actually works.

Nachteile:

Everything about it. The sales people say anything to get the sale, and you will pay whether it works for you as sold or not.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great all in one platform

4,0 vor 6 Jahren

Vorteile:

The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all.

Nachteile:

There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long

Janet
Attorney in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not entirely user-friendly, but good bang for your buck

4,0 vor 6 Jahren

Vorteile:

The calendaring feature is great! Most of the people we have asked for help with the program have been extremely responsive and helpful.

Nachteile:

There are so many options in the Deadline Assistant, that it is often difficult to find what I am looking for. For events like "Court Holidays" or "Attorney Out of Office" I have to create a fake client matter and calendar it for that just so the entire office can see it. I wish there was a way to make an event, viewable to the entire office, without having to attach a matter to it. Integration has not been as swift as we though it would be. It's laborious and extremely time consuming to move all our clients' documents from our current platform to Firm Central.

Antwort von Thomson Reuters

vor 6 Jahren

Dear Janet, Thanks for taking the time to write a review for Firm Central. We're glad you're finding good value with the software and it's been beneficial for your office. We're happy to say that the feature you mention below, creating non-matter events and sharing across the office is being released in Firm Central this month. Please reach out to your product specialist if you'd like assistance with training on this new functionality. Thanks for being a valued customer!!

Jill M.
Jill M.
Attorney in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

This program is easy to use because it is intuitive

4,0 vor 6 Jahren

Kommentare: It saves me a lot of time because it is much easier to use than other programs.

Vorteile:

Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices. It is easy to access off-site. The ease of use and portability to different devices makes it more likely that you will capture your time because you can just do it on the spot (e.g., in court) I also like that my client information is kept on TR servers rather than in the Cloud.

Nachteile:

I would like more flexibility in terms of layout. For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

Antwort von Thomson Reuters

vor 6 Jahren

Greetings Jill, Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

Wendy
Senior Paralegal in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fenton was very helpful and knowledgeable

4,0 vor 7 Jahren

Vorteile:

Having everything in one place. The matter page for each client is neat, organized and easy to read.

Nachteile:

Having to flip back and forth between screens, not being able to pull lists of data for cases overall or pursuant to specific parameters.

Antwort von Thomson Reuters

vor 7 Jahren

Dear Ms. Lang, Thank you for taking the time to write a product review for Firm Central. We are glad to hear that the matter page is helping with your case file organization. We will have a product specialist reach out to see if we can assist with the data pull in regards to your comments below. Thanks so much for being a valuable customer and for providing your feedback!

Joseph
CEO in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

You'll never get away from it

2,0 vor 11 Monaten

Kommentare: Adding additional users is an excruciatingly long process. Imagine having new employees that you're paying almost $20 an hour, but they're just twiddling their thumbs for over a week while you wait for your Westlaw Sales rep to return from a vacation and get to your e-mail asking them to add the new employee as a user. When they get to the e-mail, it takes the Westlaw system at least three days to get the new user set up after you've signed yet another new Westlaw extension contract just so you can add the new user. It's like having to extend your cellphone service contract by a year everytime you get another phone. But cellphone service doesn't cost anything as much as this does. Our bill is over $1,700 a month for the Firm Central, Westlaw and all the other stuff they add onto it so you get a "discount" for multiple subscriptions. I would never recommend this program to my worst enemy, and regret the day I signed up for it. Had I gone with Amicus, at least I could have taken all my data and ported it over to Clio, MyCase, or any other practice management software years ago.

Vorteile:

When it was introduced, there was nothing else on the market like it except the then-clunky Amicus Attorney that was server-based only. This was the first cloud-based practice management solution. So the cloud-based aspect of it is what drew me in over 9 years ago.

Nachteile:

Unfortunately, it's like West has abandoned this program. They tied all access to it to your Westlaw subscription. So any time your firm grows and you need to add another user, it takes at least two to three business days just to add the additional user, because they have to contact your sales rep so they can write a new contract to extend your Westlaw contract to add the other user. In the meantime, we've been asking them to add additional features for years, but nothing new has been implemented that I can recall since it was first introduced. We've since changed to Clio, but -- while we could export our clients, contacts, and matters data, the actual documents in each matter cannot be exported. For this reason, we'll never be able to move completely from Firm Central since they effectively OWN YOUR CLIENTS' DOCUMENTS, and your firm's e-mails and documents forever. We've asked several times what happens with the data when we close the firm/retire/die, and no one has a good answer. Apparently it's not even as good as a Facebook account which can be archived and downloaded for eternal access if needed. Once you stop paying, thousands of documents, records, and gigabytes of data are simply gone. For this reason alone, I warn everyone to stay away from FirmCentral.

Kelly
billing manager in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Inadequate billing software

1,0 vor 5 Jahren

Kommentare: I worked in multiple businesses and own my own business. Therefore, when I started working at my husband's law office, I was shocked to see the subpar billing system. During the first year of owning this software, I had to manually take a calculator to calculate the finance charge and then go into each invoice to manually type in the amount into the invoice. Then they decided to FINALLY add a finance charge option, however, it batches the finance charge assuming all open matters should have a finance charge applied. However, in a Michigan law office, you must have a fee agreement in place in order to assess finance charges. Therfore, I would have to go into the 1300 opened matters individually, to "de-select" the matter if they don't have a signed fee agreement in place. I have spent two years trying to understand why the development team feels it's not a priority to fix this. I have numerous emails and countless hours on the phone trying to work with them while they "fix the bugs".

Vorteile:

Attorneys and legal assistants can enter their time directly into the client's matter.

Nachteile:

Everything about the accounts receivable and finance charge aspect. Also, uploading pdfs into each matter is time-consuming.

Betsy
Betsy
Attorney in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hate this product

1,0 vor 7 Jahren

Vorteile:

I can do legal research. Of course, I get a free research tool with my bar dues so that really isn't that great of a benefit.

Nachteile:

Trust and billing component not user friendly. No evergreen trust feature, client complain about bills. The program recently started deleting court dates from the calendar and deleting documents. I have contacted the company regarding terminating the contract as they are unable to fix their program. I had to call ten different times and was told that unless the issue occurs while we are on the phone with you, we can't help you. For years, they did not even have a "void bill" feature. If you make a mistake entering a check, you cannot edit it.

Antwort von Thomson Reuters

vor 7 Jahren

Dear Attorney Fischer, We are sorry to hear that Firm Central was not a good fit for your firm and that you encountered some issues with the functionality. Based on our internal records, we did attempt to follow up with you several times to help resolve any issues and had difficulty connecting with you. We pride ourselves on excellent customer service and the customer experience is extremely important to us. Please let us know if we can assist in any way.

Patricia
Attorney in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Buyer's Remorse

5,0 vor 4 Jahren

Kommentare: We especially liked the status feed. Customer service was fantastic. We just couldn't make operations run smoothly with most of our users on Macs. The WL integration was a big plus, but didn't outweigh the loss of other integrations.

Vorteile:

Very stable platform, no glitches or bugs. Love the customizable dashboard for matters and the "status" feed on each matter.

Nachteile:

While "usable" on a Mac, it caused us a lot of version control issues. Mac users must download, save locally, and re-upload. We thought this was manageable inconvenience, but found that because one often downloads the same document, one's local drive will rename the file by adding (1) to the end of the file name, for example. If you want to maintain version control, you have to delete any local copies to save the file using the same name before you download. Far to labor intensive. Also, even though we are using lots of Westlaw products, the integration with WL wasn't worth the loss of integration with all other platforms. And once you sign the contract, you are stuck with it. No month to month option.

David
Managing Attorney in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Good Start

3,0 vor 7 Jahren

Kommentare: It gave us a strong platform to work from

Vorteile:

I like the look and feel of the program. I like the stability. I love Deadline Assistant and I love the West Support

Nachteile:

I really dislike the program because it has no email integration. Given that this is Firm Central, not having an email integration is not very "CENTRAL". I need a color-coded calendar, I also need an app that I actually can use on my smartphone. The current semi app really is not a good fit.

Antwort von Thomson Reuters

vor 7 Jahren

Dear Attorney Sergi, Thank you for taking the time to review Firm Central. We are glad to hear it is generally is a good fit for your firm! We carefully listen to customer feedback and we're happy to say that desktop calendar integration does exist including a two-way sync with Outlook that as of this week, will now allow for color coding on your website calendars and on your desktop. To get the color coding on your desktop calendar please go to the Firm Central support page and download the most recent software release. Please call us with any questions at 1-888-287-8537. Thank you for being a valued customer!

David
Head of Litigation in USA
Anwaltskanzlei, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not what we expected.

1,0 vor 6 Jahren

Kommentare: I would not recommend it.

Vorteile:

The sales presentation was good. The software itself has not performed well.

Nachteile:

It is not fully integrated with outlook - so every update to FC also has to be updated to outlook. Rule updates come late - our state revised its rule and gave 7 months notice of the rule change, FC is still making rule changes 3 months after implementation of the new rules. Service requests are poorly handled and we often get bumped from one person to another who just want to talk about the experience. We still experience mistakes in calendaring (sometimes extra days are added for no apparent reason) and we end up having to double check everything which defeats the purpose of getting this software.

Antwort von Thomson Reuters

vor 6 Jahren

Attorney McDowell, We are sorry to hear that Firm Central was not what you expected. We strive to provide excellent customer service and employ a dedicated technical support team for our Firm Central users to leverage with any technical difficulties. Our product team is very responsive to customer requests as well. Please let us know if you'd like to set up a call for assistance. Thanks for being a valued customer.

betsy
betsy
Onwer in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worst product ever

1,0 vor 5 Jahren

Kommentare: Customer service is horrible. I had to jump through hoops regarding the calendar issue and they were not able to fix the problem. Using this software was the worst mistake I ever made.

Vorteile:

There are no pros. This was the most difficult software to use and customer support was horrible. They were never able to fix their issues. Each time I would call for a problem with the product, I was told that they would have to have someone up the chain call me. 2-3 days later I might get a return call.

Nachteile:

The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer.

Frank
Principal in USA
, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent sales support and amazing tech training.

5,0 vor 7 Jahren

Kommentare: Simply being better organized.

Vorteile:

Its intuitiveness, flexibility and ease of use. We used ProLaw some 10+ years ago and I recall that invoicing, pre-billing and matter creation were fairly tough. Firm Central is a breeze to use and even the moderately difficult stuff is easily retained after simps explanations.

Nachteile:

As a very small firm, the predictable grumble is that I would like to prove to be lower. I would love to have e-mail reminders that say "send out your billings, you distracted money-hater". or even better, re-billings that are auto printed for all open time-accrued matters by the Nth day of each month.

Antwort von Thomson Reuters

vor 7 Jahren

Mr. Rocco, Thank you very much for your excellent product review of Firm Central. We are glad your experience is going so well this far and intend to keep it that way! We look forward to helping you get long term benefits from Firm Central. Thank you for being a valued customer!

Alexis
Admin in USA
Buchhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not overly pleased with the Thoms Reuters products

2,0 vor 9 Monaten

Vorteile:

It gets the job done and I do not have a lot to compare it to really. For the scope I use it, it is average in my opinion.

Nachteile:

It is slow and very glitchy. The customer service has not been helpful.

Carol
Paralegal/Office Manager in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product.

5,0 vor 8 Jahren

Kommentare: As a start up firm, we were looking for one product that would handle everything for us -- document management, time and billing and calendar. After working 25 years at a very large law firm I knew there had to be a program available that would do everything in one package. Firm Central was the only product I found that could do it all, eliminating the need for multiple subscriptions from multiple software companies. The software package was loaded remotely and after viewing a short tutorial, I was able to immediately begin setting up client files and adding documents. I found all facets of the program easy to navigate, the tutorials are great, the ongoing technical support is always one click or one phone call away. I have been very impressed with everything about Firm Central, the software, the tutorials and the knowledge of all the support people I have spoken with by phone or corresponded with by email. I highly recommend Firm Central to anyone looking for one comprehensive software package to handle document management, calendars and time and billing.

Vorteile:

One program does everything we need.

Nachteile:

Would like time entry to have a repeat last client/matter function so that I could enter multiple time entries on same day for same client.

Antwort von Thomson Reuters

vor 8 Jahren

Thank you, Carol for the wonderful review. We appreciate your valuable feedback and will pass your suggestion along to the product development team.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good idea in theory, but still has bugs that need to be worked out.

2,0 vor 6 Jahren

Kommentare: Overall I would not recommend this product. Work disappears from the software, and in a lawfirm this is unacceptable. The software needs to be 100% reliable.

Vorteile:

I like that it is cloud based, perfect for small firms. It integrates with Outlook to schedule calendar items. You are able to work remotely becuase it is cloud based.

Nachteile:

There are many bugs. The desktop application is often just gone from the explorer menu, things you import disappear or never upload to begin with. I am still waiting for TR to figure out why my documents just disappear.

Antwort von Thomson Reuters

vor 6 Jahren

Hello, Thank you for your review and we are sorry to hear you are encountering issues with the Desktop integration. We have been diligently working to resolve any bug issues and have successfully solved the majority of the problems. We are here to help should you need further assistance!

Lauren
Paralegal in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Firm Central Case Mangement Review

5,0 vor 6 Jahren

Vorteile:

I like how it is very user freindly. It is easy to navigate, and customer support is excellent.

Nachteile:

I would recomend that Frim Cen tral/Westlaw allow their customers to have trial access to their addins before commiting to a subcristion agreemnt (or an increase in their subcription agrrement). There are many futures that I think could be benifial to our firm. However, I want to test the product before commiting to it.

Antwort von Thomson Reuters

vor 6 Jahren

Hi Lauren, Thank you for your favorable review of Firm Central. We are very happy to hear that you find the software easy to use and are leveraging the expertise of our customer support teams. With regard to the trial process, that is something that we are working on and we will definitely pass along your feedback. Thanks for being a valued customer!

Marty
Attroney in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

DON'T MAKE THIS MISTAKE

1,0 vor 8 Jahren

Kommentare: Terrible product! We had so many issues just trying to be trained on the software. They assured us that FirmCentral has 24/7 support, which isn't true. When you call after hours, a tech center who doesn't know anything about the product reads instructions to you, and then creates a ticket for someone to call you back during business hours. We rarely received a call back. The only way I could get the support team to respond is by sending them a message asking where I could leave a review for the product. Of course they never answered that question but it did prompt them to call me.

Nachteile:

This software is clunky and difficult to use. We tried to hang in there for four months; however, the glitches never were fixed. I was blown away that Thomson Reuters would allow such a terrible product to be on the market. My staff spent more time trying the suggested work arounds than actually working. Also, we received our "welcome packet and instructions" two months after we canceled our contract. We now use MyCase and couldn't be happier.

Dorian
Legal Assistant in USA
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Time-Saving and Efficient

5,0 vor 5 Jahren

Kommentare: We are better able to keep track of overdue invoices and unbilled time and it's much faster-sending invoices to client's because so much information can be kept in one place. Also, the support I have received from the support team and their responsiveness to questions/concerns I have had are very much appreciated. They have helped to make our transition from Ebillity to Firm Central and enjoyable one.

Vorteile:

The way the software groups all matters together and shows the matter balance and unbilled time, which makes it easy to select client's that need to be billed.

Nachteile:

I wish the software had the ability to have a window pop up to quickly input time entry's for multiple clients like Ebillity does, but it is just something to get used to.

Antwort von Thomson Reuters

vor 5 Jahren

Dear Ms. Shreve, Thank you for taking the time to review Firm Central. We are so happy that you find the product enhances your efficiency, especially with your invoicing process and that you've received excellent customer support. Many thanks for being a valued customer!

Kim
Paralegal in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Customer service has been great, very responsive when I have had problem/question.

4,0 vor 7 Jahren

Vorteile:

I love the fact that the new Time and Billing syncs with QuickBooks. Invoicing is so much easier with Time and Billing.

Nachteile:

We don't use the document management features as they are not easily accessible. The search function in Firm Central takes a long time to return results as well.

Antwort von Thomson Reuters

vor 7 Jahren

Hello Ms. Grayson, Thank you for your review and your comments regarding Firm Central. I will share your feedback with the development team especially as it relates to searching and documents and have a Product Specialist follow up with you to get more specific details. Thank you for being a valued customer!