CSG Forte Erfahrungen

Excellent and Reliable Service

Kommentare: We just don't have problems with the bank account verification service. Nobody complains about the accuracy of the information we deliver and we have had at least 99.999% up-time. The service just doesn't go down which is amazing.

Vorteile:

The bank account verification service is fast, accurate and reliable. We have had almost zero downtime in 10+ years of using this product.

Nachteile:

Initially the bank account verification service was limited to a handful of large banks with many verifications returning an "Unknown" status, but almost all bank accounts we verify now are in their network.

Fort Payment Systems

Kommentare: Once set up this works flawlessly in the background. I had very very good help from their IT to get it linked to my webpage. I have no true complaints, just ideas that things could be easier for the average person.

Vorteile:

Once it's up and running there is little to no maintenance needed. The price for the service is great compared to some competition. The customer facing portal is easy to use.

Nachteile:

The administration interface is not the best. There should be easier non-tech savy interactions. For example creating a confirmation letter for a transaction shouldn't require the effort of finding and clicking the right code on the side to input a customer name. Maybe adding templates would work just fine and leave the specialized make your own to those who are inclined. While I'm sure you can do just about anything I could need, I stick with the basics because I'm not as tech savy and don't intend to hire a programmer so I can accept payments.

We only use it because we have to

Vorteile:

The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.

Nachteile:

Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.

Good Product

Kommentare: Overall it's positive. Calling into CS can be a challenge with wait times although we call in very infrequently.

Vorteile:

Easy to enter information and set up billing, both one time and recurring.

Nachteile:

Inability to customize some fields and viewing/changing of scheduled transactions.

Solid choice for our small business

Kommentare: Forte is an easy way for us to get paid faster with eCheck payments, really glad we found them.

Vorteile:

We use Forte mainly for processing eCheck payments. The secure web pay feature is very useful for customers to make payments and was pretty straight forward to implement into our website. I also appreciate that their fees are low and transparent.

Nachteile:

I feel like the forte checkout option should be easier to implement, similar to the secure web pay feature. It's not a big deal but it would be nicer to use since it looks more mobile friendly, but I'll probably need a web developer to put it on my website.

Love the customer service!

Vorteile:

The functionality has adapted well with our in house tax system; the customer service from [SENSITIVE CONTENT HIDDEN] is what makes this the best for me and our team - she is always ready to trouble shoot any issues and we are committed to Forte because of the customer service we get.

Nachteile:

Txt file manipulation can be a bit challenging when we have files with thousands of tax payers - it can be very time consuming but overall the "search and conquer" methods we apply work

Real Estate investor

Kommentare: It makes it super easy to collect my rent. Just have to get the signature.

Vorteile:

Easy to use. Can schedule rental payments for the entire year.

Nachteile:

Wish I could connect directly with quickbooks accounting software. Wish I could get the payment sooner without incurring any fees. Would be nice if there was a online form that I could send my clients basically asking them for there bank account information and asking them to sign to authorize the transactions. I would be able to choose the dates that the money would come out and the amount.

Our success was thanks to our [SENSITIVE CONTENT HIDDEN]

Kommentare: It has been a good experience so far and we are looking forward to growing with them.

Vorteile:

It was easy to integrate with. Our [SENSITIVE CONTENT HIDDEN] was supportive, worked with us to understand our unique needs, and went to bat for us to get us what we needed.

Nachteile:

Reporting is not as open as we would like. Limited options for structuring the size and shape of deposits once they hit the destination account.

Great developer-oriented company

Vorteile:

API is very easy to understand and there is always. I mean always a customer service representative that knows VERY well the API and the business who can REALLY talk to a developer , not making me waste time and going always to the point. Much better that other competitors who usually to accomplish the same takes way longer. As a developer is is great to talk to someone who understands what is needed and always gives the right answer.

Nachteile:

I have not found any issues with this implementation.

Banking information validation

Kommentare: I would highly recommend for any company that would need to verify banking information, process transactions securely, and minimalize chargebacks.

Vorteile:

We like the real time data and the easy-to-use application.

Nachteile:

The only item that I could say would be a faster response from support would be a benefit but we really have not had any issues.

ADR, Inc Satisfied with Forte

Kommentare: Always a good experience especially when I made a large error, the help I received was tremendous and timely

Vorteile:

A very secure site, yet still easy to learn and use

Nachteile:

I have no negatives, haven't had any problems that couldn't be solved quickly

Exactly what we hoped for

Kommentare: Fantastic .

Vorteile:

Simplicity and effectiveness. Exactly what we were hoping for.

Nachteile:

Sometimes I do wish that it did a little bit more.

Great Service

Vorteile:

Ease of use is the softwares biggest advantage.

Nachteile:

There is really nothing I do not like about the software.

Easy Transition

Kommentare: We are very pleased with the support and ease of use from start to finish for this.

Vorteile:

The transition support team was helpful in getting this set up and moving us from the platform we had been previously using. This platform also opened up additional payment methods for our customers to use. The fees we had been being charged then passing through to customers became a non-issue since Forte charges those fees directly to the customer making the payment.

Nachteile:

There are no current suggestions for improvement.

Love it

Kommentare: The staff is attentive and professional.

Vorteile:

Its so easy to use. It is easy to implement, its easy to bring up on the computer, its just fantastic. Ive been a user for 10 years. I tried another product last year and immediately cancelled. Hard to navigate, staff was not helpful. I love everything about my Forte Systems

Nachteile:

I have nothing bad to say, everything easy

Customer Service

Kommentare: Very easy and a fast effortless way to collect payments

Vorteile:

Very easy to use, although DEX is a bit difficult to get used to

Nachteile:

How long it takes to get payments funded

OVER ALL GOOD PRODUCT AND VALUE

Kommentare: SYSTEM RUNS PRETTY MUCH TROUBLE FREE

Vorteile:

EASE OF USE AND VALUE BETTER THAN AVERAGE CUSTOMER SERVICE

Nachteile:

i WISH IT WAS INPLEMENTED INTO SNAPON'S "CHROME" SOFTWARE

Great value and easy to use

Kommentare: We wanted to offer an ACH option for payments. We selected Forte and passed along the savings to students as a no fee option compared to paying tuition with a credit card and being charged a convenience fee.

Vorteile:

Other vendors charge a lot more for the service than Forte. We are pleased with the overall value and how easy the payment system is to use.

Nachteile:

I cannot think of anything negative about the software.

Easy to use, great UI, great support

Vorteile:

The product is easy to use, support has greatly improved, and our representative, [SENSITIVE CONTENT HIDDEN], is great at following up and making sure our needs are met.

Nachteile:

My one and only con would be when we first started using the product, the support wasn't great. However, this has drastically improved and we are now able to get help immediately whenever we need anything. Great improvements there.

Speed and convience

Kommentare: Many of my tenants wanted a alternative to writing and delivering a check; this program solved that.

Vorteile:

My customers love it. They can pay any time day or night and don't need to venture to the rent drop box.

Nachteile:

It sometimes takes a too long for funds to reach my bank.

Exceptional customer support

Vorteile:

Any time I have had a problem, the support I receive is remarkable in being personable and professional. They are always patient with correcting my mistakes and I very much appreciate that.

Nachteile:

There is nothing I can identify as a con.

Municipality friendly

Vorteile:

This is a great option for taking credit card and e-checks for the Town where budgets can be tight. There is no charge for the use of this product and it is very easy to use and set up.

Nachteile:

I have not found anything yet that I do not like.

Forte Payment System

Vorteile:

Least amount of input to do the transaction

Nachteile:

user interface, complex screens, lot of filtering options, and above all almost 10 days to get the money in the account

Not too bad. A little expensive

Vorteile:

It’s easy to use and learn. The help desk is knowledgeable

Nachteile:

It’s expensive compared to competition.

Nothing special

Kommentare: Payments process is fine. The policies in regarding to holding on your account could stand to be improve for small business owners just starting out. This company is clear that there is no exception whether you are a big or small company everyone is treated the same and I think it should be some help for small business. Even banks try to help small business.

Vorteile:

The payments was process correctly

Nachteile:

Nothing I like the least.