Field Management of Building Surveyors and Site Engineers

Bewertet am 14.10.2014
Ian H.
Sales & Business Development Director
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: FLS has helped Innovation Property (UK) make a significant step change in our ability to effectively manage the capacity of our field resources. The software tells the business where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they're going next. It enables Innovation Property (UK) to give its customers real time information (for example exactly when to expect a surveyor to arrive), but also ensures it only sends a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor.' Innovation Property (UK) can now cluster required appointments to optimise the number of visits per day,which has been especially effective during the recent weather surge events, where claims volumes increased by over 600% above the daily average for a sustained period. We had been using FLS for only a month across our business, before we were able to quantify deliverable exceptional benefits. For example, reducing surveyor mileage times between appointments from an average of 34 miles per job to 19 miles. This allows less time for travelling and more time spent in Customer's homes helping them after a property insurance claim. The ease in which the business was able to deploy the software across all of its operating units and field resources was a testament to the flexibility of the solution and the service provided by the FLS support team. For Innovation Property (UK) this has been an excellent investment in a SaaS solution, delivering significant value, both financially and operationally for the business.

We experienced other dynamic routing software but none were as flexible.

Bewertet am 7.9.2017
Kevin S.
CEO
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Bespoke to our requirements and great versatility. Reliable over hundreds of routes per week. We were able to assist in development to our requirements and return to fine tune many times until totally satisfied with the product.

Nachteile: Paying a licence fee :)))). Seriously there was absolutely nothing that put us off the product and it made our surveyors life better which reduced follow up work at the service centre and enhanced relations between surveyors and claims technicians.

A logistics tool and organisation that does what it says it can!

Bewertet am 16.3.2018
Darren H.
Chief Technology Officer
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: More appointments per adviser, reduced mileage, transparent data.

Vorteile: FLS are one of the few companies that delivers exactly what they say and what the product can do. FLS has been a fantastic addition to our business and has delivered real value. The FLS team were engaged throughout and continues to be as we further develop the proposition together, making the experience a partnership and providing great customer engagement and understanding.