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Über VICIdial

Open-Source-Call-Center-Software mit prädiktivem Wählsystem für ausgehende Anrufe. Handhabt auch eingehende und manuelle Anrufe sowie E-Mail und Web-Chat.

Erfahre mehr über VICIdial

Vorteile:

It is very simple and easy to understand the interface without any technical knowledge.

Nachteile:

Front end is in desperate need of coding updates.

Bewertungen zu VICIdial

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,6
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,3/10

VICIdial hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 259 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (259)

Jerome
Senior Deployment Engineer in Deutschland
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Beste Open Source Callcenter Software auf dem Markt

5,0 vor 7 Monaten

Kommentare: Alles in allem das beste Tool auf dem Markt, was nach Einrichtung keine Kosten mehr verursacht.

Vorteile:

Open Source. Viele Möglichkeiten, es für seine Bedürfnisse anzupassen. Einfach zu bedienen, auch für nicht Profis. Bester Dialer, den ich getestet habe. Wenn der Dialer richtig eingestellt ist, dann kann man seine Erreichbarkeit (In- und Outbound) stark verbessern.

Nachteile:

Sieht in der Standardversion sehr spartanisch aus. Muss man sich dran gewöhnen.

John A
John A
Director in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I still can't believe it's free!

5,0 vor 6 Jahren

Kommentare: It allowed to make my calls with a predictive dialer with all the features you can imagine, eliminate my dependence on land lines, and have a system my agents could log in to locally or remotely.

Vorteile:

First that you can download and install and use it completely 100% free, no strings attached. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day, and answer your question or help you work through your issue. Fifth, it's now the world's most popular dialing solution software, so you can find answers to about any question by just googling. Sixth, the hardware requirements are low. When I first installed VICIdial I used an old desktop and turned it into a VICIdial server. And seventh and maybe most importantly, VICIdial is constantly evolving. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better! In their next version of VICIbox they are offering a webrtc softphone built right into the program, so you won't need to download and configure softphones anymore. In summary, VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge!

Nachteile:

I installed VICIdial in March of 2017. It took me a weekend to set up campaigns, upload lists to call, configure a VoIP carrier, and put in the settings I needed for my campaigns. I installed on a Sunday afternoon and started dialing the next day on Monday morning at 9AM. And everything worked! Now it's June of 2018 and I've been using VICIdial for 1 year and 2 months. Although I got everything working the very first day, over time I have discovered the hundreds of features VICIdial offers and how to set them and configure them. The VICIdial system I use today is much different from the one I started with a year ago. Well the system is exactly the same, same operating system, same vicidial same asterisk, but I take advantage of many features now that I didn't even realize VICIdial had when I first installed it. If there is a con about using this software, and I do not believe there is, it would be VICIdial has so many features it takes a little time to learn all of them

Antwort von Vicidial Group

vor 6 Jahren

Thank you for the glowing review!

Rogger
CTO in Brasilien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

a Swiss Army Knife for those who are creative enough to use it well

5,0 vor 4 Jahren

Kommentare: At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank. We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ...

Vorteile:

VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial.

Nachteile:

I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger. We do this today through other solutions, it would be perfect integrated with VICIdial.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ViciDial

3,0 vor 5 Jahren

Kommentare: We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici.

Vorteile:

Vici is easy to use and contains a significant amount of reporting to track agent efficiency.

Nachteile:

The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm.

Antwort von Vicidial Group

vor 5 Jahren

As for the inbound drop-rate, there are configuration changes you can make to have the Real-Time report use all-calls to calculate the drop percentage. The default behavior is to use Answered calls because the vast majority of VICIdial clients use outbound, and taking dropped calls out of Answered calls is a regulatory requirement in most countries. Also, After-Call-Surveys and Force-Scheduled-Callbacks are available as standard features in VICIdial.

Greg
IT Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product, great performance, and great flexibility

5,0 vor 4 Jahren

Kommentare: I absolutely love VICIdial, I won't use any other dialer at all

Vorteile:

The amount of customization that. you can do, and the sheer power of the dialing platform

Nachteile:

It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing.

Reda
CTO in Marokko
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good Call center solution open source

5,0 letztes Jahr

Kommentare: Vicidial gave me a 0$ solution and helped me maximize my income

Vorteile:

Vicidial is very complete and easy to install and deploy.Agent interface is easy to use in a natural way.Modifications can be made directly on the opensource code

Nachteile:

The scripter isn t very rich. You have to program your own script if you want an evolved script

Chris
CEO in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ViciDial is amazing!!

5,0 vor 3 Jahren

Kommentare: I am able to run my entire business from this software, its quite remarkable!

Vorteile:

I love the API features of this tool and how I can integrate it into other software

Nachteile:

The learning curve is a bit steep when you are new to the system

Panagiotis
Panagiotis
CTO in Griechenland
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An exceptional money making piece of Open source software.

5,0 vor 5 Jahren

Kommentare: II have tried a lot of open source software over the 15 years of my professional career. One reason or another I had to stop working with most of them. This is not the case with Vici. Since I tried for the first time I fall in love with it and 10 years down the line I have quit every other dialer that I was working with and I dedicated myself to it.
I feel that my time is well spent and has never failed to surprise me with capabilities that even extremely expensive dialers had let me down in the past.

Vorteile:

Capabilities and features -flexibility. When a customer is asking me for a weird something I taught myself to say: I will have a look and let you know. No matter how weird peculiar complex or out of the box is what you have been asked there are chances that Vici can do it just by playing around with parameters and menus and not writing even one line of code. The community is extremely helpful and encouraging.

Nachteile:

I have to admit that the learning curve for the administrator and integrator is steep and needs a lot of time and trial and error to configure the first installation. It is not so bad once you get the grasp of the software and understand where you are looking. The menus are intimidating. I felt the same only when I tried Blender for the first time.

Muhammad
Muhammad
CEO/COO in Pakistan
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Why would someone still buy paid call center applications?

5,0 vor 6 Jahren

Kommentare: We have deployed 4 call center one of which is serving 400 agents. I have had experience with some closed source application before i used vicidial for the first time. i was a little skeptical before i switched to vicidial but now we recommend every one to use vicidial instead of pricy applications. we never faced reliability and stability issues which some people mentioned in their reviews. We are happy to recommend it to customers and provide them support and building new featutres

Vorteile:

What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine. I have installed three different call centers in inbound and blended configuration. The flexibility to develope custom features is just matchless. "No vendor lock in" is one of the biggest reasons i would prefer this application over any other paid application. i had read some review where people woul put a server reboot overnight to gain stability, however i have an installation of a cluster of 4 servers which has not been rebooted since once year now. Its free, stable, reliable and flexible to build new features.

Nachteile:

We had customisations which made updates tricky. I would also like to see a better agent screen.

Ian
Ian
ICT Consultant in Südafrika
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great features and adaptability make this a powerful dialer.

5,0 vor 6 Jahren

Kommentare: We achieved cost savings, system stability and better efficiency. These aspect obviously led to better profits. Better profits allowed us to hire a developer that helped us build a BI system (directly from the Vicidial database) that helps us analyze performance and identify trends.

Vorteile:

We run all manner of campaigns from Vicidial; sales, lead generation, support, data capture, etc. And Vicidial handles all the variables we've thrown at it, with aplomb. Using the group and user management, it's easy to ring fence and manage campaigns. Help is right there; alongside just about every setting is a link directly to the help section of that setting.

Nachteile:

The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find.

Shilleah
Shilleah
Sales and Marketing Manager in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's Great for a Starter Dialer, if you are making only outbound autodial calls

4,0 vor 5 Jahren

Kommentare: It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes.

Vorteile:

I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well.

Nachteile:

It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Antwort von Vicidial Group

vor 5 Jahren

We certainly do offer full customer support if you are interested. Also, the VICIdial software offers full inbound call, chat and email support as a part of it's agent screen functions, in addition to outbound manual and auto-dialing. There are over 2000 features and settings included.

Elvyn
Manager in Dominikanische Republik
Geschäftsbedarf & -einrichtung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Vicidial, is a great tools for all Call Center that need to have High Level Customer Experience .

5,0 vor 6 Jahren

Kommentare: - Stability
-Scalability
-Modular Deployment
-Low Cost
- Redundancy
- Recovery Disaster
- Integration with othe PBX Platform
-Recording
-Monitoring
-Reports
-IVR's solution Integration
-Survey
-Security

Vorteile:

Well, I like features:Load Balancing of call between multiple inbound or outbound Asterisk servers. So good for performance optimization. Set outbound CallerID per campaign or per list. Start and stop recording an agent's calls( Scripts), and Full Recoding too. Phone login balancing and fail over across multiple vicidial servers, great!!, is a redundancy option, very important. You can be logged from anywhere. Faster hangup -Hot Key,etc. I am an Voip Telephony Integrator, and in this Vicidial is Flexible and Stable. Vicidial is my firts option when i have to deployment call center solution. I like other one thing, the opertating system platform ( OpenSuse Leap ) because Vicidial working great with it.

Nachteile:

A few points, firts one, DISPO SCREEN, PAUSE SCREEN, You know, I think, GUI can be better . Other one, according my knowledge Vicidial do not show PSTN setting template for T1's, E1 or J1, this for company that until today has this type of Telecommunications resources for dialing and customer service. I think, Vicidial Team assume that an Asterisk PBX admin know that Or Call Center Industry is SIP Trunk oriented and legacy pbx will be unavailable a few year or right now. Other one, is about language, translate for Spanish is not so good. but I admit is easy to set.

Dennis
Director in Niederlande
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Been using Vicidial for 8 years now

5,0 vor 7 Jahren

Kommentare: I'm a very active vicidial user and have multiple servers and we have dialed millions of numbers over the years. All our projects are in The Netherlands. ViCidial is hard to learn but once you have it under control it's an enterprise class solution. It's a great outbound and inbound tool and very scalable. The system is very stable, i've never had a single minute of downtime because of the design of the platform. It's also virtually maintenance free. In some regards ViCidial is still missing some things. For instance the ability to build your own reports and export templates and the possiblity to do skip logic surveys. The agent GUI looks old fashioned but this is not really important for the agents but this would make it much more attractive to a broader audience. Finally an integration (lead loading, call logs, click to dial, etc.) with SuiteCRM would be very welcome. However you can integrate with any CRM if it allows an URL to view a lead, you can set this up in a few minutes! Recently automated reports was added, a great feature to get daily reports via e-mail. If you make a comparison with other dialers i'm pretty sure Vicidial outmatches every system out there when you look at the amount of features.

Vorteile:

Stable, scalable, open source, many features

Nachteile:

Agent GUI, not able to build custom reports via interface (you can design your own if you know how to code since it's open source), no export templates, no surveys.

Orvil
CEO in Mexiko
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Best Solution for Call Centers.

5,0 vor 7 Jahren

Kommentare: We have been installing VICIdial in Contact Centers since 2008, all the companies are very satisfied with the easy of use of VICIdial once it is running. For an accurate installation from scratch you needs some basic skills of Linux, Asterisk and MySQL or request to the VICIdial Group for an installation.
If you really want to get the most of your VICIdial it is mandatory to read and understand of the Manager Manual, once you read it your eyes will open because this manual has examples of each kind of campaign you can setup in the software in an easy way(Inbound, Outbound, Blended, Broadcast and Predictive Dialing).
VICIdial has the most complete functions we can expect in a Contact Center software, it can use legacy TELCO analog lines of SIP/IAX trunks, E1, T1 and use IP Phones or SIP/IAX Softphones so you have many options to start using it.

Vorteile:

Because it is based on Asterisk you can use your legacy TELCO analog lines, SIP Trunks, E1's, T1's. You can use your legacy analog phones just using a VoIP Gateway. In constant development of new features.

Nachteile:

It may be is not a real cons because you should do this for all the software, but especially with VICIdial If you don't read and understand the Manager Manual you will take more time to start using the software with all the capabilities

Hersh
Chief Operations Officer in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Vicidial in the Call Center World

5,0 vor 5 Jahren

Kommentare: I love Vicidial, I have been in the call center industry for over 18 years and have used almost every software platform out there. My frustration of always having to depend on someone to resolve issues within a software resulted in taking action by installing, setting up, and implementing the software personally with the help of the online resources and vicidial manuals. My tech experience was nothing above normal and surprisingly enough I was able to install and setup the system personally without the need to involve someone else. Honestly I continue to test and try other platforms and end up always going back to Vicidial.

Vorteile:

The ability to scale the software so easily is a great plus. Vicidial ability to mold to any industry due to the large amount of features it offers...it truly can be a all-in-one software where it solves the need to have multiple platforms to manage information and process in day to day activity. Finally, open source is awesome!

Nachteile:

Visually it needs work, the software feel can come off as old and tired...but it makes up for it with function.

Daniel
Manager in USA
Outsourcing/Offshoring, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

VICIdial Review

4,0 vor 5 Jahren

Kommentare: The Sales and setup process were very good. The support team was very professional and helpful to get our system setup and working in spite of some challenges. The functionality of the platform is robust. There are certainly settings for just about everything...which at times takes experience to thoroughly understand, and in some cases, help to get figured out. While we have had success with some service issues, we have also had some moments that were frustrating. Our initial assumption is that the service model using credits may be in part to blame. We don't know when our credits are running low and it is frustrating when we are in an emergency situation because something isn't working and the response we get is "sorry - we can't help you because you are out of credits"). Again - we may shoulder some of that in not fully understanding or managing expectations, but having a debit card on file or a monthly auto-ACH payment would seem to be a much better option in our opinion.

Vorteile:

a very robust set of functionality features.

Nachteile:

Not extremely intuitive. Functionality is a blessing, and at times, a curse. There is much to learn and figure out and the customer service model has not been ideal in our experience. There are times when it has been good and times it has seemed awful...wondering if the negative experiences are due to the nature of the model (i.e. "we can't help you because you are out of credits")

Brian
Solutions Consultant in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Vicidial Software Review

5,0 vor 5 Jahren

Kommentare: The businesses that we serve have very unique calling and workflow/process issues that are unparalleled in the industry. Vicidial has helped us tackle these issues and DRAMATICALLY improve call center process and performance. We've increased calls by over 200% and revenues by almost as much.

Vorteile:

-Sheer functionality. Vicidial has just about every feature and function that you could desire in a call center system right out-of-the-box. -Customizations. Vicidial engineers are, hands-down, the most experienced and brightest in the industry - and I have yet to see a unique problem that we threw at them that they could not solve. -Reliability and ease-of-use. The system is rock-solid, easy-to-use and easy to scale.

Nachteile:

I really have no complaints - at all. I am a huge fan of the software and the service that this organization provides. I only wish we could clone rep. and his brilliant mind. :)

Troy
Technical Engineering Consultant in USA
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Call Center Software That Simply Can't Be Beat!

5,0 vor 7 Jahren

Kommentare: We have been implementing Vicidial in our clients environment for the past 10+ years and have always been amazed at how customizable it is as well as how easily it scales. It has grown into an enterprise grade product with all of the features you can imagine. Couple this with a great CRM system and you have everything you'll need and much more to manage your call center. Due to its customization and feature set, its not for the faint of heart, but with the team of experts supporting the product you will find that there is nothing else that even comes close to its value and stability.

Vorteile:

It does everything you can imagine and is very extensible and coder friendly.

Nachteile:

No real cons for me but newer users may feel a bit overwhelmed with the settings so maybe a wizard interface or something to hide advanced settings so that setup can be quicker and easier to understand. At the end of the day, if you read the manuals, you will be on your way to a working system in no time.

Gabriel
Mexiko
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Open Source Solution for Call Centers

5,0 vor 7 Jahren

Kommentare: I have been working with Vicidial for the last 8 years, unlike any other Open Source projects, Vicidial is in constant development, new features very often, svn update several times per week, major releases almost once per year. This is a project i have seen evolve into a big, robust and reliable solutions for Call Centers, it will provide the functionality that any Call Center will require and the reports that any manager will need. One of the best features that i love i that is so easy to integrate a custom development, it provides an API, Event Based Triggers and if it not enough you have access to the database to create your own scripts and reports and it will provide an easy way place the link on your admin panel. Hands down, this is the best open source solution for call centers.

Vorteile:

Very active project New features very often Very Stable Easy to scale Easy to integrate with other projects

Nachteile:

Eye candy, is not the prettiest GUI. UX can also have improvements.

Md
IT Manager in Bangladesch
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The ultimate selection for call center solution

5,0 vor 3 Jahren

Kommentare: Since I have started using vicidial, its changed my career path . So many deployment i have made in last 12 years as per my company need. 550 seats with cluster setup for out and in bound was a best achievement in my carrier. API based dynamic IVR has minimized human interaction in our services.

Vorteile:

Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed. Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.

Nachteile:

Now a days everything we want to do using mobile phones, hence android app is required for agents.

Chuck
VP of IT in USA
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I'm very happy with Vicidial! There isn't a better solution for your needs for outbound or inbound

4,0 vor 6 Jahren

Kommentare: We practically run our entire business from this software.

Vorteile:

Some of the best things about Vicidial is that the features that you really want are probably already designed and setup. When you think of a feature that you would like created have and propose those changes to them they are quick to respond with a very fair offer to set up the changes you want for your system.

Nachteile:

Because it's such a great product, there are a lot of people trying to use vicidial with a different brand, or their own spin-off of vicidial. We were with one such company for a few months and had so many issues with them. Once I talked with the real Vicidial Group it was a night and day difference.

Sean
CTO in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best call center software company for SMBs

5,0 vor 5 Jahren

Kommentare: We have been offering Vicidial based call-center solutions to numerous companies for the last decade. It is a highly scalable, economical and user-friendly software that we recommend for all types of small to mid sized call center and telemarketing companies. The software has continuously evolved greatly since its conception over a decade ago. The Vicidial Group has been adding numerous features which help call centers a dialing platform that is stable, robust and results-driven. We have worked directly with The Vicidial Group on a few instances and have found their technical support to be highly effective.

Vorteile:

Easy to download and install, free to use, highly customizable

Nachteile:

Paid support can get expensive. There are some sales related reports which would be nice to have.

Ignacio
System Engineer in Dominikanische Republik
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

the best callcenter software created so far

5,0 vor 4 Jahren

Kommentare: I solve for my clients the needs they have to be able to market to all their clients and attract new clients
I give them IVR, Broadcasting campaigns and outound and inbound campaings as I tell you this software complements you completely in the needs of telemarketing
I LOVE IT !!!!! AAAA+

Vorteile:

I love how easy it is to handle, the exceptional support provided by the vicidial team, they are like a big family they are always there for you it is the best tool for any call center or telemarketing company

Nachteile:

so far I have no complaints everything I have needed I have found it in this software

Camilo
CTO in Kolumbien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My appreciation of Vicidial

5,0 vor 4 Jahren

Kommentare: We are not a company that provides callcenter services regularly (sometimes we do some interim campaign), however we advise end customers who want to implement callcenter platforms and that's where we benefit from VICIdial

Vorteile:

It's very powerful and it's a great alternative to licensed software. I think it's the best free call center software on the market and this has benefited a lot of people in the world. I think [SENSITIVE CONTENT HIDDEN] has directly or indirectly helped a lot of people so they can get their financial livelihoods.

Nachteile:

I think it's a bit stiff and its graphical interface isn't the friendliest or prettiest in the world. Also I think a lack of training in languages other than English. I also believe that training should be done in countries other than the United States as new immigration policies prevent them from easily obtaining a visa to enter the U.S.

Jere
VP Marketing in USA
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

VICIdial Review

5,0 vor 4 Jahren

Kommentare: We have downsized considerably over the past few years, at one time we had close to 20 servers, all managed internally. VICIdial answers their phones, [SENSITIVE CONTENT HIDDEN] are the best assisting when I have build issues and escalation to engineers [SENSITIVE CONTENT HIDDEN] is always seamless.

Vorteile:

We have been using VICIdial for many years. Vici service support and engineers are always accessible to solve issues, the program is solid, build the campaigns and let it dial.

Nachteile:

Anytime we have had any issues they have always been resolved in a timely manner.