eZee Absolute Erfahrungen

Ideal für kleine Hotels und Pensionen

Kommentare: Es lässt sich vieles mit geringem aufwand an eigene Bedürfnisse anpassen. Konfiguration von Tarifen für verschiedene Jahreszeiten und z.B Agenturen ist einfach zu handhaben.

Vorteile:

Der größte Vorteil für kleine Hotels ist das die Software online ist, es ist kein eigener Server mit Sicherungen erforderlich und somit auch keine große Netzwerkinfrastruktur. PC oder Laptop mit Internetzugang ist ausreichend. Absolute ist für mehrere Benutzern gleichzeitig nutzbar und dies auch Ortsunabhängig. Des weiteren ist eine App, für Mobiltelefon oder Tablet, für Housekeeping und für die gängigsten Funktionen vorhanden. Sehr guter 24/7 Support.

Nachteile:

Bereitstellung in mehreren Sprachen könnte einfacher, besser sein.

Great Experience with eZee Absolute

Vorteile:

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Nachteile:

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

User friendly PMS

Kommentare: the PMS is excellent for small to medium properties , my overall experience is quite positive

Vorteile:

the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more

Nachteile:

Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options

Ala Beach Resort

Kommentare: ezee is really very nice integrated software and user friendly too.

Vorteile:

User Friendly, and easy to train staff in few days.

Nachteile:

folio merging with the checked in rooms, with arrival rooms.

Horrible, terrible and a system full of mistakes, error , flaw and poor support team.

Kommentare: As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.

Vorteile:

It is all in one software with PMS, chancel manager, booking engine, guest review platform

Nachteile:

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out. My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is. Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest. It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.

Great Software and Great service, they are ready to help you 24/7. Highly recommended Channel manager and Booking Engine Service

Kommentare: Great job on handling that customer's issue quickly and professionally I was completely impressed with their professionalism and customer service.

Vorteile:

I received outstanding customer service marked by prompt, courteous assistance and a genuine effort to resolve my issue. The team's attentiveness and effective communication made for a seamless and highly satisfying experienc

Nachteile:

Great job on handling that customer's issue quickly and professionally I was completely impressed with their professionalism and customer service.

User-Friendly Interface

Kommentare: Numerous reviews highlight the exceptional customer support provided by eZee. Users commend the 24/7 support availability, which ensures that any issues or questions are promptly addressed, contributing to a smooth user experience

Vorteile:

Many users appreciate eZee Absolute for its intuitive and easy-to-navigate interface, which simplifies training and daily operations. This user-friendliness is particularly beneficial for properties with high staff turnover, ensuring that new employees can quickly become proficient in using the system

Nachteile:

EZee Absolute is praised for its extensive range of features, including front office management, housekeeping, guest profiles, automated night audits, and mobile app support. These features help streamline hotel operations and improve efficiency​

Centralized Information:

Vorteile:

"The software has simplified our daily tasks, from managing reservations to handling payments. It's a huge time-saver."

Nachteile:

At present all the required operation are there. If enhancement is done- welcomed

Awesome Product!

Kommentare: It was really good so far. I didnt face any issues with managing my property through the Channel Manager.

Vorteile:

It is very useful to manage the rooms. Easy user interface and mobile app for quick bookings.

Nachteile:

It is a little difficult to understand initially but with practise the ezee interface does wonders.

Awesome experience

Vorteile:

All the features and the product are well designed.

Nachteile:

Improvement in accounting reports will be appreciated

eZee Absolute : Intuitive, Efficient, and Well-Supported

Vorteile:

eZee Absolute PMS has significantly streamlined our hotel operations. The intuitive interface and powerful features have boosted our team's efficiency and reduced manual tasks. From managing reservations to handling finances, the software covers all aspects of our business. The responsive customer support has been an added advantage, ensuring we always have the assistance we need

Nachteile:

No Single Cons for eZee because We were impressed with eZee Absolute PMS from the very beginning. Its intuitive design made it easy for our staff to quickly adapt and become proficient. The exceptional customer support team has been invaluable, always going the extra mile to assist us with their knowledge and willingness to help.

Ezee is Eazy to Use for any User

Vorteile:

Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry

Nachteile:

They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.

Wonderful Experience with eZee Absolute

Kommentare: As a hotelier I can recommend the eZee Absolute for managing the hotel management system as because of I have 02 years of good experience like prompt and user friendly services. Mostly I can say front office module is very much easy. Also we can use their channel management as a booking engine.

Vorteile:

When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Nachteile:

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Really Good Software for the all the Hospitality

Vorteile:

- Support is Excellent - People are friendly who works the back end.

Nachteile:

- Some take might take longer than others -

best hospitality software

Kommentare: he dashboard and calendar on Cloudbeds were the features that most impressed me. It is simple to get a clear picture of the check-ins, check-outs, and occupancy from these 2 functions. Of course, the calendar also has other useful subfunctions. The integration with a sizable pool of vendors to expand the fundamental HMS and customise it specifically to each hotel's operations is another equally cool feature, in my opinion.

Vorteile:

11)It's very simple to use and implement, and I can access it from my phone, allowing me to work from virtually anywhere. For me, the game changer is the customer support, which is always extremely fast and staffed by highly trained individuals.

Nachteile:

The support staff is always available to help us whenever we have a problem. Apart from many other features, I like the few things which are available in front before is now hided after update.

This software helped me integrate different parts of my hotel together and the support is for real

Kommentare: Increased online booking
better integration and communication between front desk, kitchen and accounts

Vorteile:

1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible

Nachteile:

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Ezee Amazing how we could survive without it!

Kommentare: I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!

Vorteile:

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

Nachteile:

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

An easy software for the Front Office and Back Office control.

Kommentare: A better trained staff and a better managing of the hotel´s Front Desk and Houskeeping

Vorteile:

Easy lay out for Front Desk staff. All important information at a glance. Easy management of reservations, rooms, check in, check out. Reports for all important daily operations for the hotel, Front Desk, Housekeeping, Back Office and Managers.

Nachteile:

I´d add an faster way to assing the reservation to the rooms, a feature where the Hotel Manager could set line guidance for the assigment of the rooms and it would be done automaticaly by the system for all reservations upon request.

We have been using Ezee for the last 3 years and very happy with their customer service.

Vorteile:

We are a chain of hostels, Ezee customised and configured their product according to our requirements. Their software is very easy to use. They provide free training whenever required. It has definitely helped us in smoothening our operations . The various reports that can be generated reduces manual work and minimises errors.

Nachteile:

Reputation management is missing. Integration with TripAdvisor and other popular Ota's like booking.com, Makemytrip,GoIbibo to reply their reviews directly from the platform would be really helpful and unique.

Highly diverse in funcionality!

Vorteile:

eZee offers the precise results and level of management that a large chain like Zostel needs; also including a range of valuable features for financial tracking. It has indeed been helpful in helping us manage a growing hostel chain. Additional Note: 24x7 support, and swift resolution of queries

Nachteile:

The user interface could be worked upon a bit, bringing more intuitiveness to it. The last UI update was long ago.

Cost effective solution gori hoteliers

Vorteile:

User friendly and live support. Seldom had any unresolved issues. Switching over from one hotel to another is very easy in group hotelering. Can view guest checked in and reports of invoice breakdown gives proper idea of business generated

Nachteile:

Cancellations are not reflected on OTA software . This has to be resolved at the earliest in consultation with Booking.com. otherwise it is a revenue loss for business entities

One of the best Hotel Management software.

Vorteile:

All the operations had been designed with feasibility.

Nachteile:

as there is always a room of improvement but still in this all needs are fulfill.

Easy to use and customer friendly

Vorteile:

The software is web based so we can access the software from any location we need. Customer support which is available 24/7. The best thing in this software is they do all the changes when required by the law of our country. so that we will have a smooth operation

Nachteile:

Sometimes the price could be expensive for larger hotels, but for average hotels its ok. eZee has other software if we need we can switch to them.

Suggestion

Kommentare: Request you to print invoice number and invoice date on invoice. If it is possible print it before check-out.

Vorteile:

Ease of use. Stay view GST reporting. Cloud operations Mobile app

Nachteile:

1. The dashboard after logging can be avoided. It makes the operations slower. 2. When I am single user or when I am the same person who was working on the reservation, please do not lock the reservation and other operations. The performance of the software is negatively impacted due to locking.

Efficient

Vorteile:

24 hours support also with an additional local support

Nachteile:

None so far.