Flex is great for managing our inventory, and communicating with customers each step of the way.

Bewertet am 17.4.2018
Kate G.
Director of Operations/Marketing Director
Eventservice
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.

Vorteile: Flex makes it easy for our account managers to build quotes and communicate that information with customers. Which then easily translates into documents for our warehouse team to prep and prepare orders. It is also wonderful to have the ability to document maintenance, damaged or broken items and losses for each event or rental. The customization capabilities also mean that we can really make the software our own and create documents or work flows that work best for our company. We aren't stuck with a cookie cutter solution that only fits some of our needs. Additionally, the support team is on top of it. They can help with a wide range of questions or issues and are very patient and detailed when explaining how to do something.

Nachteile: The customization can be daunting. There are SO many options that occasionally you can accidentally make changes you don't intend to. On this vein, the software is also ever changing. Which is AWESOME, but as a small business it can be difficult to keep up to date on the changes and new features. Overall we don't have any big complaints. Our dislikes are all features... There are just so many features that it is hard to master them all!

Antwort des Softwareanbieters

von Flex Rental Solutions an 18.4.2018

Kate, thanks for such a wonderful and thoughtful review of Flex. It makes us so happy hear about all the wonderful ways you're using Flex at Mastermind.

Works for some things but is clunky

Bewertet am 20.4.2018
Walter D.
Senior Project Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: Flex has so much potential yet the basic core functionally of the program is not being focused on.

Nachteile: The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked. The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it. Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be. Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up. Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist. The system is slow. Clicking and dragging items onto a quote takes forever! Inventory takes forever! Lack of ability to "insert" items into the "Suggestions" tab for an item. Late missing list needs more options. Ability to make custom reports to print Ability to customize printing documents, like quotes, Event Folders Lack of ability for different warehouse pricing Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run.

Love the software. Very easy to use and grows with the company. Great Tech Support.

Bewertet am 18.4.2018
Matt L.
Production Manager
Eventservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier.

Vorteile: Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled. Its incredibly flexible in allowing individual customization which allows us to make our documents look the way we want. We're still learning and tweaking our forms and its great that we can continue to change.

Nachteile: Sometimes the open format and flexibility is TOO much flexibility. Once in a while we'd like to just have a standard way to fix a problem but can't because the issue is unique to the way we've structured our individual set-up. (Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system. Also, there are some strange issues where you have to reload the page once you write notes. Also you have to work around unserialized items or expendables that we would like to track: we have a known quantity that go out and come back (like mic clips) but cannot scan them out without barcoding them.

Antwort des Softwareanbieters

von Flex Rental Solutions an 19.4.2018

Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too!

Can't beat these features at this price point!

Bewertet am 8.9.2016
Aaron H.
Consultant
Medienproduktion
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've used Flex with 2 different companies and have managed the system for both of those companies. The features and functionality can't be beat for the price. It's extremely easy to start using the basic functions and also offers more extensive functionality for the companies that choose to implement them. At it's core, Flex is a rental inventory management software, but it's workflow includes financial functionality too keeping your from bouncing between multiple softwares. Quotes, Invoices, PO's, Pull Sheets, Manifests, Cross-rental PO's, Crew Lists, etc. are all linked together per job handing off information for less time doing data entry. Scanning is simple and extremely easy to begin utilizing as a company. Some of the other functions Flex offers includes maintenance logs, ROI reporting, contact management, QuickBooks integration, file management, sales forecasting, decommissioning, containers (items inside of items), barcode generation, and more.

Vorteile: -Easy to start using.
-It's in the cloud giving you access to all your information from anywhere.
-Scanning is easy.
-Manages both the financial and the logistical processes of a job.
-The price is right compared to a lot of the competition.

Nachteile: -Currently Flash based, but HTML5 is coming soon as per the time of this post.

Antwort des Softwareanbieters

von Flex Rental Solutions an 9.9.2016

Aaron, thanks for the detailed review! We are indeed working on HTML5 - if you'll be at LDI this year, you'll be able to see a demo! We're proud of how far Flex has come since the company started a handful of years ago, and work every day to make Flex by people who know the industry, for people who work every day in the industry. Thanks again!

Flex has a large amount of features and functionality, but there can be a bit of a learning curve.

Bewertet am 17.4.2018
Benjamin L.
Technical Operations Manager
Eventservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are able to effectively track our inventory of production gear: as well as generate quotes, orders, and calendar our events. There are plenty of things that Flex can do that outside of this. As we have developed and grown as a company, we've been able to lean more into Flex's functionality. We are excited to see it develop and hopefully continue to track with us as we grow.

Vorteile: Flex as a program will give you what you put into it: the more information you provide on the front end, the better it will perform its tasks, and the more things you can get out of it. Its layout lends to some of the top layer functions being intuitive, but it also has plenty of practical uses if you want to dive deeper than the top layer. The things it does, it does well.

Nachteile: Flex has its fair share of issues: such as still using Flash as its base, which I know they're in the process of phasing out. Because of flash, it can often time out unexpectedly or not register actions that you've taken the first time; meaning you often have to repeat tasks to get them to happen. There are also certain functions that you might expect it to be able to do or options it might give you, that it simply doesn't. The lack of a useful mobile app is just an example. My team in the field would love to be able to do more with mobile: the options just aren't there.

Very "functional", but not very practical.

Bewertet am 4.12.2017
Verifizierter Rezensent
Flex & Inventory Control Administrator
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
2 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow. I do appreciate that the software can be set up to store all sorts of data points and pull reports on many of those. We currently do not use the full functionality of Flex because every aspect of business that relies on this software takes more time than necessary.

Nachteile: As of November 2017, the user interface is still Flash-based, meaning it is extremely slow to use. The more items added to a document (quote/contract), the slower it gets both on the account side and warehouse side. Technically, Flex is capable of doing a lot, but every aspect of business that operates in Flex (i.e. quoting, inventory management, purchase orders) takes longer than necessary, resulting in inefficiency overall.

Antwort des Softwareanbieters

von Flex Rental Solutions an 12.4.2018

Hi There! We apologize you're not 100% satisfied with our product. Here at Flex, we work really hard to create a product that brings value to every aspect of your business. That being said, since we're such a robust piece of software, it does take some customization and training. We would be more than happy to offer you some training so you can make better use of Flex. If you can please email us to training@flexrentalsolutions.com. Also, we're working hard to launch Flex5, more info here: flexrentalsolutions.com/flex5/ The tablet version is already in beta, let me know if you'd like try it out. Thanks for your review!

It’s been a very productive tool for us, overall great software!

Bewertet am 17.12.2018
Kealan C.
Producer
Eventservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, I’m much happier with flex than we were with the previous two offerings. Keep it up!

Vorteile: It works! (I’m surprised to see how many people have outstanding issues, we have our fair share but they get sorted out fairly promptly). Web based is a winner, do you remember when you couldn’t do this? And yes, I understand the flash debate, it will be wonderful with html5 but flash has worked fine to date. Agree that you get out what you put into this software. We have spent a lot of time customising it, creating specific reports, documents, workflows, inventory suggestions, etc and it’s all paid off. Yes it takes time but I can’t imagine an off the shelf product working adequately in our custom world of production? Allocating times to labour items is great. Helps massively with rostering. There’s lots of positives to say about this, well done flex team!

Nachteile: The lack of html5 support so far. Also an api would make sense so we can integrate with other relevant platforms / software. To channel a younger me, I’m also going to say; custom colours and ‘themes’, background images, etc. as we end up working on it a lot.

Daily user, many areas need further development, cannot trust the results presented many times.

Bewertet am 17.4.2018
Aaron K.
Technician
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Allows us to schedule our gear without creating major conflicts on the calendar. Accessible on the web without a special local installation.

Nachteile: Where to start? Depending on where or how you start a query, you can receive different results for counts of the same inventory items at the same time. This is just one of many examples that the software seems to be working the same calculations in multiple locations. Overall, it seems like the initial project was poorly planned and implemented by people with low programming experience. The system can be very sluggish, which tech support likes to push off on your internet access. However, Speed Test regularly rates our access very highly, and as a company we do not have trouble with any other software we use on any other site, just Flex. Often when you contact tech support, you get interaction but not a solution. When a gap in the software is discovered, the answer is always that it is a known problem and is "in development." But the improvements never come. Just check the user blog to see the lack of improvement. I also dislike that it uses Flash. Time to get modern!

It's 2018, what even is Flash anymore?

Bewertet am 17.4.2018
Jennifer B.
Senior Development Director
Eventservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: I like that it's web-based.

Nachteile: It's written in Flash, which is horrendously outdated, and works terribly with my computer/browsers... yes, browsers plural, because I have to use one browser for Flex while I use another browser for everything else. It's painfully slow. It crashes routinely, resulting in us asking support to "restart" the software for us (usually at least a few times a month, and more during our busy season). You can't search for events/quotes by a specific date (meaning, if someone said "remember that job we did at XYZ Venue on January 1st this year?" - to look it up, you have to click 'back' on the calendar repeatedly until the timeframe comes into view... you can't just search by one date). It's inaccessible on iPhones/iPads. Visually, it looks outdated, clunky, and like it was designed in the Windows 2000-era. Customization ability is very limited, so you have to get really creative to make the software work for you/in the way you want, which usually ends with "you can't do that" or compromises (ex: you want to run a report featuring X,Y,Z data. Probably can't actually do that)

Great product! Slow platform !!! STAY AWAY!

Bewertet am 4.10.2018
Edward R.
Owner / President
Unterhaltung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Everything about flex rental solutions is absolutely awesome with the HUGE exception of how slow their system gets when you build a half way descent size price quote.

Vorteile: It is a very simple intuitive system. Doesn't take a long time to learn it and they have plenty of tutorials on line to help. They also do a descent job responding to customer support emails within 24 hours.

Nachteile: IT IS INCREDIBLY SLOW!!! Building quotes is like pulling teeth. What should take 2 to 3 hours takes about 7 hours to build. We regret using flex every day. They use a flash based system that is outdated and we are told that they will go to a new faster platform when flash is no longer supported. Duh! I guess they will go away from Flash when they are forced to. We were also told that a plan to move away from Flash was in place years ago when we first looked at them and their competition. I'm not here to promote competition but I do regret going down the flex route. It is so slow that we are having serious meeting on what costs we are looking at to transfer to a different rental software!

We have worked with numerous software and nothing compares to this system. Flex has done a Great Job

Bewertet am 18.4.2018
Michael S.
President CEO
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: We like the freedom of having a web base system that we can take where ever we go. That all departments are integrated to work in a perfect harmony. It keeps track on where everything is and gives us the tools to facilitate quotes to our clients in a fast timely matter. This system has help us spend less time building forms and waisting time in implementing procedures when all you have to do in input all the assets and thats it. It keeps the entire team integrated and aware of all the moving parts to make a successful event.

Nachteile: We would like to see a better mobile version of the system. With now a days we try to travel light sometimes we are on the run but the need information on the hand to execute a last minute request and let all the department know what they need to do to make it happen. Other than that we are set with Flex for life!

Antwort des Softwareanbieters

von Flex Rental Solutions an 19.4.2018

Michael, we're elated with your positive review. We're so happy you're able to use Flex to streamline and optimize the way you do business.

Overall the system does what it is expected to do

Bewertet am 18.4.2018
John S.
Operations Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software has helped us become more efficient in our day to day operations. We have also significantly increased our ability to track our equipment.

Vorteile: The best part of the software is the overall show management functionality to it. I like that the software is geared to Rental Stagers and has the ability to integrate gear, labor, and logistics.

Nachteile: The software runs very slow with required refreshes for everything you do which takes a lot of time over the course of a day. I also do not like how the availability of gear messes up periodically and gear will go crazy. I would also like automatic notifications that allowed for reminders to be sent at milestones or as things happen. For instance, I would like to notification to go to our sales team if a quote is not confirmed 7 days away or a notification go out to our warehouse team for schedule pickups and returns upcoming.

Antwort des Softwareanbieters

von Flex Rental Solutions an 19.4.2018

John, thank you so much for your thorough review and for your recommendation. We definitely love that we can help you integrate the different parts of your business.

Solid Platform for Small to Medium size users

Bewertet am 18.4.2018
Robert H.
VP of Operations
Eventservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.

Vorteile: Ease of entering data.
User Interface/GUI.
Overall layout of platform.
Automated functions for sending quotes/PO's.

Nachteile: Equipment scheduling when working between multiple locations/warehouses and when moving equipment from existing jobs to other facilities does not currently reflect stock properly.
Mixing the sale of rental inventory into the mix causes additional issues.
Lack of ability to generate reports on cross rentals seems a major failure on a rental software program.
The scheduled inventory count application is flawed in not automatically accounting for existing equipment scanned out to jobs that overlap the count period. Also the report, if generated anytime after the actual count changes to the current state, not the state when counts happened.

Flex is a deep program that aggregates and organizes a lot of info. It functions but is not optimal.

Bewertet am 17.4.2018
Jeremy M.
Crewing and broadcast technical manager
Rundfunkmedien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It keeps track of our Barcode Systems and our gear.

Vorteile: I like how detailed you can be and how most of the functions that a rental house might need are accessible and available. Almost anything you want to do you can get it to do to some degree. Flex has a deep base of tutorials that are very helpful.

Nachteile: Speed. It is slow and adds hours to every week while I wait for things to load and/or populate. The availability of crew and equipment is often inaccurate and it's hard to tell why. The crew lists are barely usable and a whole seperate program is probably a better tool for crew communications. Flex makes it seem like they have the functionality to manage crew but it is not functional on any real scale or complexity.

Antwort des Softwareanbieters

von Flex Rental Solutions an 18.4.2018

Jeremy, we appreciate your well though out and honest review. Please feel free to reach out to our support team if availability is not working how you expect, they can troubleshoot that issue for you. Thank you!

overall it is a good program

Bewertet am 17.4.2018
Vickie R.
Accounting
Eventservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have only been using this software for about 3 years so we are still learning the ins and outs and all the things that this system can do.

Vorteile: Flex has many good features, live inventory, easy to maneuver. Customer support has always been great. The webcasts are extremely helpful. Love the work tree to keep everything in order.

Nachteile: The updating as you go. Sometimes things take a long time to load, and when you change a line in a large quote it takes awhile to load the info. Sometimes it feels like it would be easier to make the quote and then have it save. Also closing POs so that the items come out of the how many ordered column only to have the purchase orders disappear. In the work tree I wish the item you were working on would be highlighted or something to show which one you were working on.

Antwort des Softwareanbieters

von Flex Rental Solutions an 18.4.2018

Vickie, thanks for the shoutout to our webinars and support. We think they're great, too!

Awesome Rental Software!

Bewertet am 27.6.2019
Brian B.
CEO
Unterhaltung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Business operations have been incredibly organized now that we have this software.

Vorteile: We love that our company can keep track of our rental inventory , knowing where everything is at the moment needed

Nachteile: The Accounting feature is nice as it’s works with QuickBooks and other accounting software. But... one thing I wished they would change would be to have the ability for multiple invoices to be paid by one check. You have to go through a process of crediting an account just to do this. Other than easily showing what is owed all by that one customer for a single payment to be made and exported to your accounting software.

Flex has been a great piece of software for our company

Bewertet am 11.8.2016
Tony M.
Warehouse ops manager
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Flex has been great, we have been taking steps into utilizing flex more and more. it has been for the most part mostly positive and things have been pulling together quite well for us.

Vorteile: you can customize it for the most part to your own needs, and you can utilize flex to how it best suits you and to what level you are using it

Nachteile: Prepping, when you have packages built with Non serialized items it makes very difficult to prep properly when you have to go find where that item got prepped to

Antwort des Softwareanbieters

von Flex Rental Solutions an 18.8.2016

Thanks for the review, Tony. We appreciate the comments on how you can customize Flex to your needs and are glad to read that Flex has been helpful for your company.
You are welcome to call into our tech team at 801-420-1706 x2. If techs are on the phone and you get directed to voicemail, please leave a voicemail, and we can call you back. Thanks again for the review, we appreciate it!

Used this software while working at a lighting/video company, now using it at an Event Decor company

Bewertet am 17.4.2018
Danika O.
Director of Business Development
Eventservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The current company i'm working for had no inventory system at all, this is a big step up for them and I'm confident that Flex can adapt to the company's needs as the company grows.

Vorteile: I like having a database where anyone an go to find out information about a specific show, inventory questions, and being able to track assets easily. It's offers a lot of customization options for each business.

Nachteile: Quickbooks online integration is not complete. Header titles don't update across all documents if you change the name of a quote. Cannot edit the layout of reports very easily. I can't wait for the HTML5 version to be released, i'm hoping a lot will be fixed in that version.

Antwort des Softwareanbieters

von Flex Rental Solutions an 18.4.2018

Danika, thank you for wonderful review. It's one thing we keep hearing about how customizable our software is for our customers and I'm glad you trust Flex to meet your needs.

Industry standard, but needs some love

Bewertet am 10.8.2016
Jordan K.
Owner
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has all of the quoting, invoicing, inventory management that a production company could use. Fusing flash in 2016 is a little insane, but hopefully Flex 5 is released shortly.

Vorteile: It has a full feature set and is purpose built to fit the needs of our business.

Nachteile: Flash, in 2016.... Seriously. Mega lag with scanning and hangs on 5% of barcode scans. 1/20 scans requires click in the 'processing' box or a full refresh of the browser.

Antwort des Softwareanbieters

von Flex Rental Solutions an 11.8.2016

Hi Jordan,

Thanks for your review and for letting us know about your scanning issue. That is certainly not common and definitely something we want to resolve. Randy connected with you yesterday and provided some recommendations to help with that, and after talking with you today, it sounds like things are as they should be without those lags.
We are always happy to help resolve issues when they arise - please do not hesitate to reach out to us at support@flexrentalsolutions.com or 801-420-1706 x 2 for assistance.
Thanks again for the review. We're excited with you to show V1 of Flex 5 (HTML5) soon! Stay tuned :)

As the core of our gear management, Flex lets me stay on top of things.

Bewertet am 20.4.2018
Michael B.
Carpentry Shop Supervisor
Unterhaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software has simply made my job easier by allowing me to access detailed information at any given time. I also like the fact that I can access Flex online.

Vorteile: Once I figured out all of the powerful tools Flex offers, it makes gear management a breeze. I personally use it to look over booked shows that will go out for delivery. I like that I can easily print out a copy of any show with just a few clicks of the mouse. The lists are usually very detailed so I can be certain that I don't miss anything. Although I do not do it often, booking and entering gear into Flex is fairly straight forward and not too difficult as long as I pay attention to what I am doing. I like the fact that I can print out different types of lists as well, whether it is a gear list, or carnet, all of this makes my life easier.

Nachteile: The most difficult thing with Flex was the learning curve, it took some time to learn how to navigate all of the tools the software has built in.

Antwort des Softwareanbieters

von Flex Rental Solutions an 24.4.2018

Hi Michael, thanks for submitting such a great review and we're so happy that our software allows you to make your job and your responsibilities much easier!

A very powerfull program that we don't utilize to its fullest all the time, but wish we could/did!

Bewertet am 26.4.2018
Chad G.
CEO
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to easily keep track of available inventory for when we are quoting several shows going on at the same time. Also the ability to do quoting, pull sheets, and invoicing all within one program is a nice feature as well!

Vorteile: There is a ton that you can do with the software if you dive into it enough and can learn it all! It helps organize all the inventory in a away that makes it simple to see what is available and what is not to be able to cover each job as needed.

Nachteile: There are things in the software that I wish it would do that it currently cannot, and things that I know it can do, but cant find and just havn't been able to find the time and recall things that have been gone thru in previous Flex Trainging seminars that we have been too etc.

love the functions of it. Sometimes wish it was faster. Cant wait for HTML 5

Bewertet am 17.4.2018
Ryan D.
Production Manager
Unterhaltung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to manage our inventory and quickly see where we are short. The ability to make larger quotes as our old software was limited to 15 lines.

Vorteile: It's not our inventory on an excel sheet. It is super helpful in finding shortages and helping to resolve them. Our customer rep. and the team have been fantastic to work with and talk to.

Nachteile: Learning curve for some of the finer features. Timing of new updates sometimes can seem slow. I wish some of the customization was easier to do without custom programming or learning.

Antwort des Softwareanbieters

von Flex Rental Solutions an 18.4.2018

Ryan, thanks for the thoughtful review. We pride ourselves in delivering a great customer experience. Since our software is so customizable, it does take some learning, but we found a lot of our users really benefit from the videos, webinars and other training resources.

Overall the product has allowed our company to get better organized.

Bewertet am 18.4.2018
Andrew J.
President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Ability to track most changes that happen. Pretty straightforward workflow. Integrates well with quick books.

Nachteile: Can be sluggish and not intuitive for new users. Lacking simple features such as statements for clients, send emails with specific reports, send to client feature is not everywhere and it's abilities are limited. Doesn't play well in all browsers. We are Apple based and now have to use Firefox to get it to function fully. Doesn't allow for larger file uploads that are integral to events such as floor plans, VWX / DWG files, event photos etc, the file upload is smaller than a floppy disk could hold... Looking forward to flex 5 where it sounds like some of these issues may be addressed.

Using Flex on a daily basis to create quote

Bewertet am 17.4.2018
Eddie H.
Project Manager
Eventservice, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The software allows us to have everything in a central cloud based location that is easy to use and access from anywhere and easy for anyone with the proper permissions to view the information they need to from wherever they are at.

Vorteile: We love that Flex has allowed us to create quotes that have a professional look, especially with the custom report options. We are looking forward to being able to take the quotes and start pushing them to the logistics team sooon to see how we

Nachteile: The program in Flash is laggy and sometimes takes a very long time to load, especially on larger documents. It would be great to see the program work better and even better if it moved away from Flash all together.

Antwort des Softwareanbieters

von Flex Rental Solutions an 18.4.2018

Eddie, thanks for the detailed and honest review. I'm glad the quotes, functionality, and custom reports are allowing you to run your business and deliver service how you want it.

Inventory Software Flex Rental Solutions, better than some others

Bewertet am 13.2.2019
Verifizierter Rezensent
Assistant Warehouse Manager
Eventservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've never had to deal with customer service, so that means serious issues have never come up in my over two years working with this software. Flex is a very usable inventory solution, just could use some fine tuning with more input from end users.

Vorteile: -Easy to learn
-Cloud based
-Easy to edit quantities in Pull sheets
-The ability to enter data in numerous data fields
-The ability to change warehouse locations easily

Nachteile: -Flash based design occasionally freezes up
-Search function could use fine tuning
-Some functions of Flex not used
-Doesn't allow scanning an item directly into next order with prompts
-Hard to fix input mistakes without roundabout solutions