ClearPoint Strategy Bewertungen
von Ascendant Strategy Management4.9 / 5 33 Bewertungen
Bewertet am 8.12.2016
What a refreshing pleasure it is working with their staff!
Kommentare: ClearPoint's support team is one of the main things that really sets them apart. They are always very reachable and quick to respond to any question, whether they are asked by an account administrator or a basic user. They listen to everyone, even the little guy. Another thing that sets them apart is that when you find a glitch with a new version they work to fix it quickly and you don't have to wait a couple years until the next version comes out. In my 17 years, I have dealt with a lot of different performance management software companies and they have provided me the best customer service by far and it isn't even close. Not to mention they are all pleasant to work with and seem more like friends than business associates.
Vorteile: Each version is becoming more user-friendly and it continually becomes more efficient with editing and graphing the measures. I like the way you can edit and add data to the measure from one screen. Also, the graphing software is versatile and meets your needs. I like that you can add hyperlinks into the different input categories. Like being able to input GIS maps into the analysis section of the measure.
Nachteile: I Do not like that you cannot expand the columns widths in the measure data tables. I would like to size each column differently based on the need and would like to have wrap text capability so the row height can accommodate different verbiage without cutting off the words.
Antwort des Softwareanbieters
von Ascendant Strategy Management an 8.12.2016
Thank you for such a kind review. We are motivated by the work you and others are doing at Olathe. It is great. Also, with regards to your suggestions for enhancements, we should have both items addressed shortly. The wrapping headers will be fixed on December 15, 2016, and the more flexible column widths should be improved in early 2017 (January hopefully).
We listen closely to our customers and continue to work to make the product easier to use with each release. Thank you again for the great review.
Ted Jackson, Managing Partner
Bewertet am 21.5.2019
Excellent performance management tool and user experience
The transition to ClearPoint from our previous excel-based scorecard, which included a significant amount of data to migrate and users to train, was simple and very well supported by the ClearPoint team. The ClearPoint team consistently provide responsive, helpful and knowledgeable support, which has enabled us to create scorecards at various levels within our organization. The alignment of the tool with the Balanced Scorecard methodology and structure, that includes elements like goals, objectives measures and initiatives, allowed us to implement a standardized framework for cascading scorecards.
The tool is very intuitive and easy to use with functionalities such as, drag and drop, customizing and linking elements. As an administrator, management of scorecards and users is very easy.
Also, the regular webinars, annual summit and periodic regional customer meetings are great ways in which ClearPoint enables and promotes the sharing of knowledge and learnings among its clients.
Nachteile: None, any new requirements we have or new functionality we need (e.g. customized charts, etc.) is very willingly supported by the ClearPoint team.
Bewertet am 30.10.2019
Easy to use, customize, and well supported
Kommentare: Overall our experience has been exceptional. We feel that ClearPoint is a partner for our success. They have helped us problem solve and develop new measures in the system. Their customer support service is truly outstanding. They really listen to customer feedback and incorporate it into making new features!
Vorteile: ClearPoint Strategy is super customizable and easy to use. You can tailor the software to match the look and needs of your organization. It's easy to collaborate on ideas with a group and make updates in real time. The look and feel of the software is very polished. You can customize your measures and data visualization and then reuse that work repeatedly which cuts down on rework or micromanaging the software. It allows for benchmarking with other ClearPoint users and you can use the measure library to spark your own ideas. The software is well supported with webinars, seamless updates, and excellent customer support.
Nachteile: There are so many options it can be a little daunting to get started. Luckily, ClearPoint was a great partner in helping us build out our system and providing advice from other customer's experiences.
Bewertet am 15.10.2019
Accountability and accessibility
Kommentare: We have been using Clearpoint for years for strategy accountability, and being able to go back 5 years and see the progress of our strategic endeavors helps the organization staff with trusting new projects. Our investors and partners always ask us how do we track our strategic plans, we always have it so accesible that you get to show them as they ask. The impression it causes has definitely increased our capacity for impact. Clearpoint helps us with the level of transparency we want to demonstrate.
Vorteile: We find it very reliable and the capacity to go back years on previous strategies are a plus for documenting learnings. The navigation is very user friendly. All resources available are very good and help in providing workshops. The Customer service is great, we sometimes struggle with creating some formulas and the team responds quickly.
Nachteile: The biggest challenge for our organization in maximizing Clearpoint is our technology capacity in terms of programming. Some features Look great but we can’t use them properly.
Bewertet am 9.4.2015
ClearPoint provides significant, user-friendly functionality for performance measurement
Kommentare: After releasing our Community Dashboard in 2013 we realized that Excel was not the best solution for storing and reporting on hundreds of metrics. We started working with ClearPoint at the end of that year which began with them loading over 400 metrics into their software for us. Our goal was to be able to publish these measures to the web so they could be linked to the budget requests in our biennial budgeting process. ClearPoint was able to incorporate some of our business needs in their semi-annual software upgrade which allowed us to successfully achieve our goal. Their level of customer service and responsiveness is amazing; this applies to everyone we have worked with at ClearPoint. We contracted with ClearPoint primarily to use the software as a performance measurement data repository. However, we are now using other functionality in the system to load strategic objectives and link measures to them. This will allow us to create Strategy Maps that will provide Red/Yellow/Green performance of our strategic objectives to our citizenry. We will also start using their Initiative and Action Item tracking functionality, which can be linked to measures and strategic objectives. There is a lot of functionality offered by ClearPoint which can add to the learning curve of the system, but you will find it is very user friendly software that is easy to navigate. Our partners at ClearPoint are very committed to continuous improvement and are open to suggestions from their clients on how to improve the software. These suggestions are evaluated across their entire customer base and those that are approved are worked into their software upgrade road map. These future changes make the product even better and will take its reporting functionality to the next level. I cannot say enough about how pleased we are with our decision to partner with ClearPoint. We look forward to working with them in the future as we continue to improve our systematic, enterprise-wide approach to performance measurement and strategic planning; and making it transparent to the citizens of Fort Collins.
Bewertet am 21.8.2018
Align and dashboard your results with this powerful easy to use tool
Kommentare: Clearpoint enables us to continually monitor our progress toward our strategies and goals, track progress on projects and ensure that we are applying our resources to achieve the right results.
Vorteile: Clearpoint allows you to easily build your balanced scorecard and align your measures to appropriate goals and initiatives. Set appropriate threshholds for your measures and automatically set a visual status of progress which can be rolled up to track overall progress toward goals. All this can be easily done by automatically loading your data from a variety of sources whether excel files or a SQL compliant ODBC data source. Informative dashboards and reports that can illustrate the alignment of Intitiatives, measures and goals while giving a clear visual indication of progress in charts and graphs. The support team is one of the best with which I have ever dealt, very knowledgeable and responsive.
Nachteile: None, I've used Clearpoint for a number of years and it does exactly what it is supposed to and they continually improve the product.
Bewertet am 2.10.2019
A great Strategic Plan monitoring tool!!
Vorteile: ClearPoint provided our municipality with a simple and easy to use platform to manage and monitor the organization's Strategic Plan. The platform has also allowed staff to track and report on departmental business plans, key activities and performance measures. The online support is phenomenal as they are always prompt and offer great solutions, even for the most complex scenarios.
Nachteile: Some elements cannot be customized. Not all reports can be exported into the desired format. Certain tasks require too many steps.
Bewertet am 19.1.2018
ClearPoint allows us to create a strategic plan that drives collaboration and high-level strategy.
Kommentare: ClearPoint Strategy provided the platform we needed to take our strategic plan from a departmental, tactical driven to-do list to an idea-mapped, living document that drives collaboration, high-level strategy, and accountability.
Vorteile: The capabilities and output of the software. There is nothing we have asked for that ClearPoint Strategy wasn't able to provide. The custom report capabilities was the solution to one of our biggest challenges with our Strategic Plan.
Nachteile: Although the online help library is a tremendous source of information, as a new user of the software, most of the tutorials are written for someone that is already familiar with the software. When I first started mapping our strategic plan into the software, I needed resources with basic information on getting it set up. I found most of the tutorials were written with the assumption that the user already knew when and why to use an option, and the cause and effect of using it. Now that I have a much better understanding of how options work together, the tutorials are much more useful.
Bewertet am 9.1.2019
More than satisfied with ClearPoint Strategy
Kommentare: In addition to the product, I am extremely satisfied with the training we received on site, as well as the sessions we have via conference call with our account representatives. No questions are too simple or too complicated. We are not limited in the number of times we reach out and appreciate the account rep keeping in touch with us and responding promptly to our inquiries. We have also appreciated the webinars that are offered and look forward to attending the annual conference for the first time this year.
Vorteile: The software is very intuitive and extremely flexible, as it caters to our needs as the customer. We appreciate the many resources that are available to support us in getting used to the product so that it is not intimidating or overwhelming. We don't feel limited in any way regarding how we will use the product as we make plans to move from our initial use (strategic management) to other possibilities (i.e., project management). We are also pleased with the layout and format options we have for our reports.
Nachteile: At this point, I don't have any cons, other than wishing I had the product sooner.
Antwort des Softwareanbieters
von Ascendant Strategy Management an 14.1.2019
We are so happy to hear you are pleased with your use of ClearPoint so far! It is great to hear the onboarding process has been made easy due to the onsite training, conference calls, and the overall ease of use of the tool. We are glad we can support you in managing your strategic plan through our support resources and the layout and format options we can provide with reports.
We are looking forward to our continued partnership as you grow in ClearPoint and begin to conquer new areas, like project management!
Tricia Jessee, Customer Success
Bewertet am 16.4.2018
ClearPoint is great for showing alignment & how our business is connected throughout organization.
Vorteile: The ease of creating & generating various types of reports that are needed. The customer support is the best I have ever experienced. I also appreciate that they are consistently evolving the product and features to reflect the feedback and needs of users.
Nachteile: Some features are not very intuitive and it takes some digging to understand how to use them fully. However, the support available negates this.
Bewertet am 8.10.2019
Vorteile: The software is pretty user-friendly and offers a number of custom layouts and fields that are really helpful for my organization. The customer support has been fantastic.
Nachteile: It does take a while to set up, so there may be something to having support for setup. There are a handful of small features that are missing that would have made the software more useful to my organization--more flexible reports, more granular permission-granting, ability to add run charts.
Bewertet am 1.5.2015
Excellent decision support tool
Clearpoint has been an excellent addition for our organization. A lot of the talk in the business world today revolves around data. For a many years, we assumed that the answer to all our questions was to collect greater and greater volumes of information. The key, however, is not infinite data, it's using the data that you have well and Clearpoint is an excellent tool to do that. It's strength lies not it its complexity, but in its simplicity. It provides a structure that requires our organization to make some basic decisions about the information we have. What is good? What is bad? How are these things connected? Are our initiatives having the impact that we want. Answering these questions has been crucial to providing sound strategic direction.
Our organization also found that the pricing structure for the product also fits well with our budget and need. Having cost structured around administrators allowed us to begin our use with a low-cost pilot program before deciding to make a large investment. Once satisfied that this was the product for us, it was easy to scale up and begin to use Clearpoint across our entire organization. Even now, with minimal to no cost for browsers, it's easy to get information in the hands of people who will perform analysis and people who will make decisions.
In addition to a great product, the Ascendant team is great to work with. They are incredibly responsive to questions and requests, working with us until we get the answer that we need. And they are constantly updating a large library of FAQs, job aids and instructional videos that are very useful for administrators and average users alike.
Bewertet am 3.11.2016
Great tool to support Our Strategy
Kommentare: ClearPoint has so much potential. We are utilizing it for reporting and tracking our performance measures and key activities. The support staff is amazing. There are many learning opportunities available. We stay up to date through informative webinars and ongoing conversations. I'm am always excited to learn What else can ClearPoint do?
Vorteile: The functionality, ease of use and support provided.
Nachteile: The cost.
Bewertet am 19.1.2018
Use the software daily
Vorteile: Cloud based, ability to see other municipality measures, project management tools.
Nachteile: Cost for licensing of large number of employees. Need updates on a more frequent basis to keep up with the times
Bewertet am 25.9.2019
Clearpoint is an easy to use software that helps keep you organized and focused on your goals
Kommentare: I am very pleased with clearpoint ! I always learn something new about the software every time I use it
Vorteile: I like that everything is in one place. I can keep all of the company's goals and metrics for multiple office locations in one convenient area
Nachteile: it is a little difficult to learn when you want to code and create features by yourself, but thankfully the support team makes this easier
Bewertet am 5.6.2018
ClearPoint has given us a clear edge in tracking our progress on our strategic plan objectives
Kommentare: Ease of tracking strategic objectives and performance measures.
Vorteile: What I like best about ClearPoint is the ease of use of the software and the amazing product support. We have been able to really move forward on tracking our strategic objectives and performance measures for our organization, all in one place.
Nachteile: The challenge we had with ClearPoint was the formatting of some reports. Working with their suppot team we were able to work through that and generate our required reports in a format that works for us.
Bewertet am 20.9.2019
Highly Recommend ClearPoint
Vorteile: Ease of use, ease of setup, flexibility, strategic plan tracking (we previously housed our plan in a word document)
Nachteile: There are a couple of features that are only available within the highest level package and there are fewer user licenses available in the package that we have, but it's what suits our organization best at this time.
Bewertet am 16.1.2018
We have been very happy with ClearPoint and have always received the best customer service.
Vorteile: This software meets us where we are in skill level and functionality. It's easy to use and easy to provide training internally.
Nachteile: Overall, we are very happy with ClearPoint. The one thing that I wish for is that the pricing had a 100 + user rate verses per user rate.
Bewertet am 3.6.2015
ClearPoint for Performance Management Scorecards
Kommentare: There's an evolving science to performance measurement that we're continually learning. By science, I mean there are right ways and wrong ways to structure performance information. If we'd set up the new performance information system without the guidance of ClearPoint, we could have ended up with something that looks a lot like our old binder, which was overwhelming. The ClearPoint team acted as our architect, just as we were the data architects for our executive team. When we were setting up the system, nine out of 10 times, they'd agree with our objectives and tell us how to accomplish them, but they were also clear when they didn't agree. ClearPoint would say, `This is nuts. You'd be kicking yourself if you did it this way.They helped us avoid pitfalls. When it came to our design, we needed a way to organize and visualize data quickly at multiple levels. ClearPoint was engineered to ensure key data would show up on one page and was easy to read. We even made sure the RAG status colors were calibrated to show up clearly on boardroom projectors. Now that the system is set up, we have more time to do deeper analysis'not just what happens month to month, but over, say, a two-year time period. Now that the data is more trusted, more people are asking for it.
Bewertet am 17.10.2019
Excel to Clearpoint Strategy
Kommentare: CPS is used for goal tracking, idea machine ideas review, and project tracking at a high level not as a project management tool.
Vorteile: Ease of use and how easy it was to organize goals and create reports.
Nachteile: Since we have a lot of projects in our organization, it would be helpful if the software had more project management capabilities. Also, when displaying Gantt Charts, the ability to only display the projects at the highest level would be helpful.
Bewertet am 26.8.2014
ClearPoint for Performance Management
Kommentare: We use ClearPoint for our performance measurement scorecards. To make transition to the new software as smooth as possible, ClearPoint worked with us to build the system so that it mirrors the system of inter-linked, color-coded Excel scorecards that our staff was familiar and comfortable with. Over the year that we've used this software, ClearPoint staff has been responsive and helpful answering our questions and working with us to resolve any issues we've encountered. Overall, the system is fairly easy to use and administer, even though there is a little bit of a learning curve when transitioning from Excel. The system allowed for additional features that our previous Excel scorecards did not have. For example, some of our departments created custom reports allowing them easily compare performance data. Also, we can drill down to look into the underlying performance indicators. Finally, ClearPoint allows publishing performance reports on the web - a helpful feature for public organizations committed to transparency.
Bewertet am 20.4.2018
Top notch customer service and en easy to use platform to manage your Balanced Scorecards
Kommentare: The software helps to ensure all of our Balanced Scorecards are properly managed, tracked, and updated.
Vorteile: It's a very easy to use software which means training is easy when you have many users. It does exactly what we need it to do and meets our needs in terms of reporting for all of our Balanced Scorecards. The staff is amazing - very responsive and helpful. We are very pleased with the dashboard that was created for our internal reporting.
Nachteile: I really have nothing negative to say. ClearPoint meets our needs and again the staff is super helpful and very responsive.
Bewertet am 30.9.2019
One Year and Counting - Great Application & Great Technical Support!
Kommentare: The staff who are available on-line for support are great! It's so refreshing to get immediate feedback when I'm working in the software. There has never been a time that I have to wait more than a few minutes. The staff are very knowledgeable, as well. Very positive experience each time!
Vorteile: I appreciate the software's flexibility, adaptability, and ease of use
Nachteile: I have no dislikes at this point about the software.
Bewertet am 18.4.2018
Great Performance Management Project and great customer service!
Vorteile: ClearPoint is a software system with lots of customization and easy to use tools. We've found the software easy to use and when we've struggled the support has been quick to respond and help us problem solve. This product allows greater accessibility to our organization's performance management system.
Nachteile: There is a lot of flexibility and customization options. It can be a bit daunting to get started but once you know what you want to do it is quick and easy to implement.
Bewertet am 3.4.2015
ClearPoint as a Critical Tool for Strategic Planning/Performance Measurement Initiatives
Kommentare: ClearPoint provides a solid balance of functionality and flexibility. The staff at ClearPoint are wonderful to work with and were critical in configuring the system to meet our strategic planning and performance measurement needs. Judging success with the implementation of any system has a lot to do with acceptance by the staff who will be using it. Our department staff have embraced ClearPoint and are developing creative ways to utilize its power and functionality. The ability to import data into ClearPoint with little or no manual effort has been a critical element in the acceptance of the system by our staff. Time wasted by duplicate entry of performance data has been all but eliminated with the data loading feature. The true test of any performance measurement system is to effectively facilitate the process of using data for decision making. ClearPoint is passing this test with flying colors.