Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über MightyCall

MightyCall VoIP ist für Unternehmer*innen und kleine Unternehmen ausgelegt.

Erfahre mehr über MightyCall

Vorteile:

As we worked from home, the company found a cost effective option to have us all able to interact with its clients and prospects directly without much hassle.

Nachteile:

Customer service is not knowledgeable and very difficult to work with.

Bewertungen zu MightyCall

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,8
Kundenservice
3,8
Funktionen
3,7
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

6,6/10

MightyCall hat eine Gesamtbewertung von 3,8 von 5 Sternen basierend auf 95 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (95)

Jordan
Jordan
Founder in USA
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Packed with A Lot of Features

5,0 vor 4 Jahren

Vorteile:

The ability to auto record calls and easily configure menus was very helpful.

Nachteile:

It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

Antwort von CallCurrent

vor 4 Jahren

Hey Jordan, Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

Timothy
Timothy
CFM in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Solid Low-Cost (no pay-per-minute)

4,0 vor 4 Jahren

Kommentare: We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.

Vorteile:

It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

Nachteile:

I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

Antwort von CallCurrent

vor 4 Jahren

Hey Timothy, Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?

Travis
CEO in USA
Architektur & Planung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Horrible Experience

2,0 vor 5 Jahren

Kommentare: Horrible. I never spend the time to write a review but the aggression I have went through with this company is crazy!

Vorteile:

There are a lot of features we ended up using such as the softphone, being able to access messages, voicemail and phone calls on the computer.

Nachteile:

Very very very slow. This is not just on my own forwarded phone either. The app for both Android and Apple are just down right terrible. There have been numerous dropped calls, in call recordings of our clients saying they can not hear us, and messages that never have been received. We have talked to support numerous times and their reply is usually saying it is a bug we are trying to fix. Thanks for letting us know. For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls. What a hassle... Lastly, we ended up wanting to port our number to a different service. This was yet again another hassle. Finally we get the information we need to finish the port out and a few days later we get an email saying, "Phone Number Removed"! Now we cant port our phone number that all of our clients have been calling for more than 2 years.... So if you like a service that doesn't work, has poor support, steals your phone number when you decide to move to a different service, then MightyCall is perfect for you. Otherwise if your a normal business person that actually wants to be productive for your company then STAY AWAY! FAR AWAY!!!!

Antwort von CallCurrent

vor 5 Jahren

Hello Travis, Sorry your experience was so negative. Addressing your concerns: -There was a minor bug with our mobile app that you contacted us about in October 2018. The subsequent release fixed that bug and we didn't hear from you about call quality afterwards. -Porting a number requires an active account, which means the monthly fee needs to be paid. You can't stop using the service and get a port if you still owe part of the monthly cost (we don't charge cancellation fees, don't worry). -In your case however, we will activate your account to port out your number without requiring the fees you owe, but please not that we did in fact send you multiple emails informing you that your payment was past due and your account was at risk of being disabled. We are starting the porting process today. Good luck to your business in the future.

Sarah
Psychotherapist/Clinic Owner Operator in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Small Business/Clinic User Review

4,0 vor 2 Jahren

Kommentare: My overall experience with MightyCall has been improved by the accessibility of their customer support as well as additional features of the plan. I switched from a different platform and they were able to activate my new plan immediately, creating a seamless transition.

Vorteile:

This software allows each practitioner in my clinic to tailor their call flows to meet their individual needs. The additional option of adding a second phone number allowed me to branch out and assign a different phone number for a separate clinic that I am able to integrate with my original business. This reduced the need for creating a different user account and made the process very straightforward. It was also included in the cost of my plan, requiring no additional purchase to add a second business line.

Nachteile:

At times the app will not sync with my wireless earbuds or plug in headphones, and the option to use speaker phone is not always available.

Lindsay
Operations Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Inexpensive and functional

5,0 vor 3 Jahren

Kommentare: Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since.

Vorteile:

The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.

Nachteile:

I have not encountered any problems yet.

Antwort von CallCurrent

vor 3 Jahren

Hey Lindsay, We're thrilled to hear the system has been working so well for you! Best of luck continuing to run your Non-profit!

Marisa
Web Guru in USA
Unternehmensberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Seemed Promising But...

3,0 vor 4 Jahren

Kommentare: On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

Vorteile:

It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

Nachteile:

There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Antwort von CallCurrent

vor 4 Jahren

Hey Marisa, We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. ~regards

Anna
Owner in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pleased With MightyCall

4,0 vor 4 Jahren

Kommentare: It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.

Vorteile:

MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.

Nachteile:

I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.

Antwort von CallCurrent

vor 4 Jahren

Hey Anna, We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it. ~regards

Lauren
Owner in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Works, but not the best

3,0 vor 4 Jahren

Vorteile:

It is very low cost which is great. However, you get what you pay for.

Nachteile:

The date and time of received calls or messages is consistently inaccurate. Also, we have had issues with our voicemail message being played twice in a row before someone was able to leave a message. Lastly, the numbers are clearly recycled so we get a lot of calls from previous users of our phone number. The app is not very functional or user friendly. It is very slow and lags most of the time.

Antwort von CallCurrent

vor 4 Jahren

Hey Lauren, We're sorry you had issues with the service. We don't keep costs down to reflect our quality but to give customers the chance to use VoIP without breaking the bank. Regarding your specific issues, did you ever consult with our product team to help you set up calling rules?

Shari
Shari
Contractor in Jamaika
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Decent Phone App

4,0 vor 2 Jahren

Kommentare: I did not use it for a long time but not my most memorable software. Good features, just need to be more individually design for multiple users.

Vorteile:

It was useful for the moving company I worked for to get to their clients easily without having us as reps calling back and forth from our personal numbers. As we worked from home, the company found a cost effective option to have us all able to interact with its clients and prospects directly without much hassle.

Nachteile:

All text messages and the call logs are in one place. So you and your team members see everyone's interactions and can get their messages accidentally. Not a great software if you're using a lead business where agents can steal prospects.

Antwort von CallCurrent

vor 2 Jahren

Hey Shari, thanks for the review. Regarding the contact history, we centralized all communications in 1 place because many of our customers had requested that to increase organization. The feature/system hasn't been designed to account for massive enterprises where workers need to account for other people stealing leads. We have changed our pricing model recently to a "per use" plan more in-line with industry norms, so that should help mitigate that kind of problem in the future. Thanks for your time!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great price, some service issues

4,0 vor 3 Jahren

Vorteile:

Great price for a simple hosted voip solution.

Nachteile:

Some call connection issue (one-way audio) when using the webphone. Experienced a number of SIP phone issues that could not be rectified. MightyCall support advised that it was a router issue; however, this issue was present at only one location while the same router settings were used in four offices.

Antwort von CallCurrent

vor 3 Jahren

Hey there, Thanks for taking the time to leave a review. We're glad you feel like you've gotten your money's worth, the issues with the webphone connectivity notwithstanding.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Customers are not valued here

1,0 vor 8 Jahren

Kommentare: This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner! I've gotten better service from Google voice, which is free! They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account! HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Vorteile:

Features that are appealing

Nachteile:

You don't actually get the features that they market to you because of all the problems with their service Bad reception that makes your company look bad Poor service and customer service

Antwort von CallCurrent

vor 8 Jahren

Dear customer, We’re deeply sorry you didn’t have the best experience with MightyCall. We appreciate your comments, as we use all information and feedback we receive for service improvement. I would like to follow up on some of the points you made: • Playing voicemails through mobile app – it’s important to have stable internet access via phone carrier or use wi-fi, when you need to upload files. Unstable internet access may cause delays in loading and playing files on your account. • Сall quality – call quality issues may occur due to either phone carrier having technical issues or local settings. In case there is a technical issue on telecom provider side, regrettably, there is not much we can do. • Initiating phone calls – the MightyCall service and app itself provides different ways for phone calls initiation and defining phone number, and all customers are free to choose preferred method through application settings. We apologize for taking so long to resolve those issues, and we will continue to work on improving the quality of our customer service. We’ve refunded subscription fee charged from your credit card after the number was ported out. Your card was charged automatically, as the account wasn’t technically canceled yet. Please accept our sincere apologies. Thank you for taking the time to share your experience and concerns. Best, Anna MightyCall Customer Success

Mohamed
Junior Partner in Ägypten
Outsourcing/Offshoring, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Look no further than Mighty Call if you need a Dialpad replacement

5,0 vor 2 Jahren

Kommentare: We needed a phone system that could replace Dialpad which was getting more expensive while also having technical issues with call connectivity.

Vorteile:

The pricing, IVR, and ease of use of Mighty Call made it an instant favorite for our company.

Nachteile:

It has a bit of a learning curve, and if you're using the software without call forwarding you need to make adjustments in every new user you create in your mighty call account, otherwise its great.

Jason
CEO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

cost needs to match production of app

2,0 vor 3 Jahren

Vorteile:

its a great concept everything form the unique way to route calls etc.

Nachteile:

It is a great concept but for how much it cost it should be alot smoother and a lot less glitchy. Been having alot of issues with calls not coming through also text not being received by clients. There should also be alot more options in the different tabs like text phone calls etc... Cause for one clients can't send pics a really big downfall. Navigation in the app is not very user friendly. When looking up text one text will come up from text but not all text which is weird also if a text is to long I have to send 2 which I don't understand. At the price of $25 month I can see but not at the price of $50 month we pay no not at all is it justified! My honest review app and system needs work! Jason Newman Subvision Inc

Katherine
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Inn

5,0 vor 6 Jahren

Kommentare: No technical issues with MightyCall; and therefore I don’t lose valuable time.

Vorteile:

Privacy of my personal line. There have been no technical problems with MightyCall;and therefore, I don’t lose valuable work time. It was recommended by my web maintenance company.

Nachteile:

No complaints. A text notification might be nice. Overall very happy with the software.

Antwort von CallCurrent

vor 6 Jahren

Hey Katherine, glad to hear things are going well for your business with MightyCall!

Juan
CEO in Kolumbien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Piss poor service during a service outage!

1,0 vor 3 Jahren

Kommentare: Pissed and cancelled the service since they weren't able to provide me with any balsam for my frustration in the way of a simple credit or something.. nothing and no service.

Vorteile:

Nothing, i liked at one point that it worked and was rather innexpensive

Nachteile:

they have outages of service because they use only amazon for their webservice

Antwort von CallCurrent

vor 3 Jahren

Hey Juan, We apologize you felt let down by the service. The Amazon outage was a far-reaching internet outage that interrupted many services, so we were trying to put out a lot of fires over that week. If you haven't found a VoIP service that suits your needs yet, we'd be happy to get you started up again with some starting credit. ~regards

Sandra
Photographer in USA
Fotografie, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great service

5,0 vor 7 Jahren

Vorteile:

I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Nachteile:

Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

Malea
CUSTOMER EXPERIENCE MANAGER in USA
Fotografie, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for Streamlining

4,0 vor 3 Jahren

Kommentare: Would give our experience a solid "A"

Vorteile:

The APP is very easy to manage, the call recording is clear, the text messages come through quickly, and the menu prompts allow for easy communication with our clients

Nachteile:

There should not be a limit on how long a text message can be..Can't send or receive photos (a HUGE con for our business), the app often freezes.

Antwort von CallCurrent

vor 3 Jahren

Hey Malea, We're glad to hear you like the system and find it easy to use, as that is a big focus for us. We've been working on enabling picture messages for a while, and hope we can unveil that feature soon enough.

Robby
Owner in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Joyride Houston Input

4,0 vor 4 Jahren

Kommentare: We really like the ease of implementation

Vorteile:

Ease of use for employees Separate lines Texting feature

Nachteile:

My time zone keeps going from CST to a European one We are getting 6-10 dropped 8 second calls a day

Antwort von CallCurrent

vor 4 Jahren

Hey Robby, Thanks for taking the time to give a review. I'll have the tech department look into why those dropped calls are happening.

Steve
Communications Chair in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fits our needs perfectly

5,0 vor 3 Jahren

Vorteile:

We were looking for an auto attendant feature that routed calls/voicemails to appropriate persons in our organization. This service does exactly that.

Nachteile:

There really isn't much I don't like about the system. It was largely intuitive. We did have a little trouble configuring two SIPP phones but support was helpful in getting this resolved.

Antwort von CallCurrent

vor 3 Jahren

Hey Steve, We're glad to hear the system has met your needs so well and your experience with support was positive!

Kim
Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mighty call review

4,0 vor 4 Jahren

Kommentare: Great support, good software

Vorteile:

ease of use . very easy to use for everyone on our eam

Nachteile:

quality of calls. especially using speaker phone

Antwort von CallCurrent

vor 4 Jahren

Hey Kim, Thanks for the review! We appreciate the feedback. Quick question: when your call quality is subpar, are the calls on your cell phone or the webphone? And are you in your in your workplace or somewhere else?

Justin
VP in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

MightyCall is functional

4,0 vor 6 Jahren

Vorteile:

Call re-routing dashboard, app access and message recording is all reasonable

Nachteile:

Cost to value is challenging. Once your number is in their ecosystem, leaving is difficult.

Antwort von CallCurrent

vor 5 Jahren

Hey Justin, thanks for the review. A note though, we port numbers both in and out, so leaving isn't as difficult as it is in other systems.

Chad
Chad
Web Developer in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Breathing new life into phone software

5,0 vor 5 Jahren

Kommentare: Fantastic phone provider – the best I've ever used. I would never turn back to our old provider.

Vorteile:

MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive. We've had a good time switching to MightyCall from our previous phone provider – a bloated, overpriced giant in desperate need of updates. It has lots of smart automation features that other phone providers don't.

Nachteile:

MightyCall is missing a few advances features present in more established phone providers, but I have no doubt that they will continue working and adding these features over time.

Antwort von CallCurrent

vor 5 Jahren

Hey Chad, thank you for the nice review! What are some of the features you'd like to see added in the near future? ~regards

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Übersetzung und Lokalisierung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Disappointing

2,0 vor 5 Jahren

Kommentare: We are a team of 12 spread over three countries. We got MightyCall so that everyone could have extensions, no matter where they were. We have found the product to be UNRELIABLE (calls dropped, audio cuts out) and the system to be CLUNKY (clients regularly have a hard time getting through, call by name doesn't work well, call by number doesn't work well either). I would NOT recommend Mighty Call. We are looking for a new solution at this time.

Vorteile:

The app is fairly clean. They are fairly good about responding to concerns.

Nachteile:

See review. Glitchy, unreliable, audio is poor.

Antwort von CallCurrent

vor 5 Jahren

We're sorry to hear your MightyCall experience was lacking. Did you ever get in touch with our technical team to try and sort out what was causing the audio/transmission problems? We'd love to talk more to get in-depth feedback if you're available.

Adonis
President in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Absolutely The Best.

5,0 vor 4 Jahren

Kommentare: Hands down the best call capture service for this price point. I was hesitant two years ago when I began. It just work so well for our corporation which has many different companies attached. How can you possibly go wrong ?! THX Mighty Call

Vorteile:

Cheap. Reliable. Easy to use. Many other items.

Nachteile:

Having to figure out call cirlcles etc.

Antwort von CallCurrent

vor 4 Jahren

Hey Adonis, We're thrilled you're happy with the service! We know VoIP can be complicated, so do you have any tips on how we can better approach new customers during setup? (Fantastic name, by the way!)

Stijn
Director in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Enterprise grade system for very low price. Great value

5,0 vor 7 Jahren

Kommentare: Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

Vorteile:

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Nachteile:

They don't have the phone number I liked, but they still had enough to choose from from the right area codes