MightyCall Erfahrungen

Packed with A Lot of Features

Vorteile:

The ability to auto record calls and easily configure menus was very helpful.

Nachteile:

It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

Solid Low-Cost (no pay-per-minute)

Kommentare: We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.

Vorteile:

It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

Nachteile:

I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

Horrible Experience

Kommentare: Horrible. I never spend the time to write a review but the aggression I have went through with this company is crazy!

Vorteile:

There are a lot of features we ended up using such as the softphone, being able to access messages, voicemail and phone calls on the computer.

Nachteile:

Very very very slow. This is not just on my own forwarded phone either. The app for both Android and Apple are just down right terrible. There have been numerous dropped calls, in call recordings of our clients saying they can not hear us, and messages that never have been received. We have talked to support numerous times and their reply is usually saying it is a bug we are trying to fix. Thanks for letting us know. For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls. What a hassle... Lastly, we ended up wanting to port our number to a different service. This was yet again another hassle. Finally we get the information we need to finish the port out and a few days later we get an email saying, "Phone Number Removed"! Now we cant port our phone number that all of our clients have been calling for more than 2 years.... So if you like a service that doesn't work, has poor support, steals your phone number when you decide to move to a different service, then MightyCall is perfect for you. Otherwise if your a normal business person that actually wants to be productive for your company then STAY AWAY! FAR AWAY!!!!

Small Business/Clinic User Review

Kommentare: My overall experience with MightyCall has been improved by the accessibility of their customer support as well as additional features of the plan. I switched from a different platform and they were able to activate my new plan immediately, creating a seamless transition.

Vorteile:

This software allows each practitioner in my clinic to tailor their call flows to meet their individual needs. The additional option of adding a second phone number allowed me to branch out and assign a different phone number for a separate clinic that I am able to integrate with my original business. This reduced the need for creating a different user account and made the process very straightforward. It was also included in the cost of my plan, requiring no additional purchase to add a second business line.

Nachteile:

At times the app will not sync with my wireless earbuds or plug in headphones, and the option to use speaker phone is not always available.

Inexpensive and functional

Kommentare: Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since.

Vorteile:

The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.

Nachteile:

I have not encountered any problems yet.

Seemed Promising But...

Kommentare: On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

Vorteile:

It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

Nachteile:

There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Pleased With MightyCall

Kommentare: It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.

Vorteile:

MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.

Nachteile:

I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.

Works, but not the best

Vorteile:

It is very low cost which is great. However, you get what you pay for.

Nachteile:

The date and time of received calls or messages is consistently inaccurate. Also, we have had issues with our voicemail message being played twice in a row before someone was able to leave a message. Lastly, the numbers are clearly recycled so we get a lot of calls from previous users of our phone number. The app is not very functional or user friendly. It is very slow and lags most of the time.

Decent Phone App

Kommentare: I did not use it for a long time but not my most memorable software. Good features, just need to be more individually design for multiple users.

Vorteile:

It was useful for the moving company I worked for to get to their clients easily without having us as reps calling back and forth from our personal numbers. As we worked from home, the company found a cost effective option to have us all able to interact with its clients and prospects directly without much hassle.

Nachteile:

All text messages and the call logs are in one place. So you and your team members see everyone's interactions and can get their messages accidentally. Not a great software if you're using a lead business where agents can steal prospects.

Great price, some service issues

Vorteile:

Great price for a simple hosted voip solution.

Nachteile:

Some call connection issue (one-way audio) when using the webphone. Experienced a number of SIP phone issues that could not be rectified. MightyCall support advised that it was a router issue; however, this issue was present at only one location while the same router settings were used in four offices.

Customers are not valued here

Kommentare: This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner! I've gotten better service from Google voice, which is free! They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account! HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Vorteile:

Features that are appealing

Nachteile:

You don't actually get the features that they market to you because of all the problems with their service Bad reception that makes your company look bad Poor service and customer service

Look no further than Mighty Call if you need a Dialpad replacement

Kommentare: We needed a phone system that could replace Dialpad which was getting more expensive while also having technical issues with call connectivity.

Vorteile:

The pricing, IVR, and ease of use of Mighty Call made it an instant favorite for our company.

Nachteile:

It has a bit of a learning curve, and if you're using the software without call forwarding you need to make adjustments in every new user you create in your mighty call account, otherwise its great.

cost needs to match production of app

Vorteile:

its a great concept everything form the unique way to route calls etc.

Nachteile:

It is a great concept but for how much it cost it should be alot smoother and a lot less glitchy. Been having alot of issues with calls not coming through also text not being received by clients. There should also be alot more options in the different tabs like text phone calls etc... Cause for one clients can't send pics a really big downfall. Navigation in the app is not very user friendly. When looking up text one text will come up from text but not all text which is weird also if a text is to long I have to send 2 which I don't understand. At the price of $25 month I can see but not at the price of $50 month we pay no not at all is it justified! My honest review app and system needs work! Jason Newman Subvision Inc

A+ For Might

Kommentare: My day job is running a call center, I have 20 years experience with IVR's and phone systems. My husband has a garage door repair bussiess and I wanted to be able to use different phone numbers for different advertising streams, as to allow me to track results. Also wanted to be able to route calls to mulitiple people at the same. Mightycall was super simple to set up , easy to change on the fly, and you can't beat the price.

Vorteile:

Easy to use, impressive functionality for the price point.

Nachteile:

Reporting could be more robust, but is adequate.

Piss poor service during a service outage!

Kommentare: Pissed and cancelled the service since they weren't able to provide me with any balsam for my frustration in the way of a simple credit or something.. nothing and no service.

Vorteile:

Nothing, i liked at one point that it worked and was rather innexpensive

Nachteile:

they have outages of service because they use only amazon for their webservice

Great service

Vorteile:

I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Nachteile:

Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

Great for Streamlining

Kommentare: Would give our experience a solid "A"

Vorteile:

The APP is very easy to manage, the call recording is clear, the text messages come through quickly, and the menu prompts allow for easy communication with our clients

Nachteile:

There should not be a limit on how long a text message can be..Can't send or receive photos (a HUGE con for our business), the app often freezes.

Joyride Houston Input

Kommentare: We really like the ease of implementation

Vorteile:

Ease of use for employees Separate lines Texting feature

Nachteile:

My time zone keeps going from CST to a European one We are getting 6-10 dropped 8 second calls a day

Fits our needs perfectly

Vorteile:

We were looking for an auto attendant feature that routed calls/voicemails to appropriate persons in our organization. This service does exactly that.

Nachteile:

There really isn't much I don't like about the system. It was largely intuitive. We did have a little trouble configuring two SIPP phones but support was helpful in getting this resolved.

Mighty call review

Kommentare: Great support, good software

Vorteile:

ease of use . very easy to use for everyone on our eam

Nachteile:

quality of calls. especially using speaker phone

MightyCall is functional

Vorteile:

Call re-routing dashboard, app access and message recording is all reasonable

Nachteile:

Cost to value is challenging. Once your number is in their ecosystem, leaving is difficult.

Breathing new life into phone software

Kommentare: Fantastic phone provider – the best I've ever used. I would never turn back to our old provider.

Vorteile:

MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive. We've had a good time switching to MightyCall from our previous phone provider – a bloated, overpriced giant in desperate need of updates. It has lots of smart automation features that other phone providers don't.

Nachteile:

MightyCall is missing a few advances features present in more established phone providers, but I have no doubt that they will continue working and adding these features over time.

Disappointing

Kommentare: We are a team of 12 spread over three countries. We got MightyCall so that everyone could have extensions, no matter where they were. We have found the product to be UNRELIABLE (calls dropped, audio cuts out) and the system to be CLUNKY (clients regularly have a hard time getting through, call by name doesn't work well, call by number doesn't work well either). I would NOT recommend Mighty Call. We are looking for a new solution at this time.

Vorteile:

The app is fairly clean. They are fairly good about responding to concerns.

Nachteile:

See review. Glitchy, unreliable, audio is poor.

Absolutely The Best.

Kommentare: Hands down the best call capture service for this price point. I was hesitant two years ago when I began. It just work so well for our corporation which has many different companies attached. How can you possibly go wrong ?! THX Mighty Call

Vorteile:

Cheap. Reliable. Easy to use. Many other items.

Nachteile:

Having to figure out call cirlcles etc.

Enterprise grade system for very low price. Great value

Kommentare: Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

Vorteile:

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Nachteile:

They don't have the phone number I liked, but they still had enough to choose from from the right area codes