Ontraport Erfahrungen

Simply The Best!

Kommentare: Ontraport is heads and shoulders above the competition for an all-in-one automation tool. Yeah, I know, I sound like their marketing, but it's true. I get super cranky when tech takes up unnecissary time because it just sucks 🤪👈, AND with Ontraport, it just works and it's intuitive to USE 🎉. It's also, unlimited in nature, with their open API you really truly can scale and do anything with this platform.
I've personally used them all, infusionsoft, kajabi, active campaign, clickfunnels... They say they are great 'all-in-one' solutions and they really just don't compare once you become a heavy user of these platforms.
Get the right tech, get Ontraport.

Vorteile:

Incredible customer support, along with the platforms features and unlimited capabilities really sets this software heads and shoulders above the rest. Everything really can be consolidated into this one platform, saving you time and headaches with deploying your business with a automated platform.

Nachteile:

In the past, when new features were released, they could be a bit buggy from my experience for the first couple of months. However, their latest "CMS" release (which is a feature that allows you to build SAAS apps right in their platform!) came out without any significant issues, and the feature release they did before that one (mobile app) also seemed to be flawless.

Daily user since 2014

Kommentare: Like most businesses, we use Ontraport for general email marketing but we also use it track leads and automate follow up of hot leads - this has vastly improved our sales focus, conversion rates, and sales value

Vorteile:

1. Ease of use, a great tool for all my marketing and automation. You have to try it to really understand 2. Support, many of whom I now know on first name basis - Ontraport attracts top notch people to be part of their team and they bend over backwards to help, especially if mistakes are made... I find them extremely proactive. 3 Come for the software, stay for the people. Not only are the staff extremely good at what they do but so are the leaders. Every dept head I've spoken with has been extraordinary and a credit to [SENSITIVE CONTENT HIDDEN] who himself is all over the wider community. All of this plus the Facebook Community which is amazing, no question too dumb or too complex, everyone within the wider community is very helpful.

Nachteile:

The knowledge base could probably do with more detail but I can normally get the answer I need from the community with is very strong and healthy

I Tried It for 6 Months This Is What I Found:

Kommentare: I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport.
In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Vorteile:

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Nachteile:

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Great tool, it would be amazing with few improvements

Kommentare: The tool is great, I like using it, I just wish it provided a more seamless experience.

Vorteile:

Ontraport is very functional, the email marketing campaigns work super well, the delivery is great and the automations are very good.

Nachteile:

The email template designs are outdated, the tool is hard to navigate, and there is definitely a learning curve to use it. The tool also needs to find a solution for tracking traffic sources.

Lots of client management tools comes with a high price.

Kommentare: It is a good software and platform for client management. I found other options that were more affordable that met my smaller business needs.

Vorteile:

The email management and sales recording data are very helpful and critical to my business. There were a lot of tools that I did not utilize and needed for a business my size.

Nachteile:

There are a lot of features, which you pay for, regardless of whether you use them. For simple email management, there are other options. For full-scale client management, Ontraport may be a good fit.

Great CRM/Marketing Automation Software, but with a few issues

Kommentare: I've used Ontraport for more than an year and I really like it (despite my concerns). It's the first window I see in the morning. Aside from basic contact management, the marketing automation component is first rate. Good task management too.

Vorteile:

Nice user interface and overall capabilities. Good task management abilities along with contact management services. The support is simply best in class and the Facebook support group is stellar.

Nachteile:

It's slow compared to other similar systems I've used. You also have to "click your mouse button" way more times than similar services to actually do things inside the system. For example, it may take 6 or 7 mouse clicks to create a basic task whereas past services I've used required only 2 or 3. This is extremely frustrating in terms of productivity. Overall the pros outweigh the cons - but I sure wish they'd address the cons.

It was good at the time!

Kommentare: Overall, it is a great product! But the support that we were promised was lacking. It was as if they got the sale and forgot about us, which is why we moved to Keap.

Vorteile:

Their sales page designs were outstanding and very easy to create and set up! In my very first funnel that I set up, we were able to generate thousands of dollars in sales within just a few days!

Nachteile:

I didn't like their CRM (at the time). It was really difficult for me to use and I found it clunky and messy which cost me a lot of time with deleting and re-adding etc.

Great for a marketing CRM

Kommentare: We used it to manage our email marketing campaigns and follow up with B2B leads.

Vorteile:

Ontraport is super customizable and intuitive to use. We use the email marketing tool and manage our leads through the sales pipeline. I love the automation component of Ontraport also.

Nachteile:

I wish there was a way that Deals could be auto-created because at the moment we are using the "Contacts" section as this is the only way leads can be auto added via the Zapier integration.

Great software but you have to be an advanced user to use it properly

Kommentare: I've been using ontraport for more than 6 years and it's a great tool, but you have to be an advanced user to use it properly.

Vorteile:

Very complete for marketing automations and advanced marketing campaigns that include lead generation and sales (including one click upsells), however, it's for advanced users.

Nachteile:

The user interface needs work, specifically metrics and reports. It's too complex and need many filters to get what you want.

Ontraport and business automations

Kommentare: Love Ontraport. Simple to use and clear what you're working with at any moment.

Vorteile:

Automations, though a bit different in concept from some, makes sense and is intuitive to work with.

Nachteile:

Missing some automation for my needs, though it may not for some business models.

Ontraport does it all

Vorteile:

I have been using Ontraport since early 2016 and it's been a reliable backbone for my business. There were some small issues along the way, but they were mostly user errors and they were quickly addressed by the support. The flexibility that Ontraport offers is incredible. A couple of years ago you would need a team of programmers to achieve what they offer. Incredible tool.

Nachteile:

Hard to think of any. Really happy with the service provided.

Easy-to-use and powerful CRM tool

Kommentare: -Easy to manage and navigate CRM
-Saves time during customer file management
-Intuitive user interface

Vorteile:

I use Ontraport as a team member to manage client files and support membership-related inquiries. I love how easy it is to work with client files and support customers with their inquiries. In general, I've found this particular Ontraport feature relatively easy to learn, and in comparison, found it much easier and more user-intuitive than Infusionsoft. I can't speak to the marketing automation aspects, other than my client has installed a powerful and complex automated marketing email system and it seems to work quite well. Overall, this is a great software, especially if you're thinking of outsourcing CRM and support-related tasks.

Nachteile:

I can't find any drawbacks for using this software. From what I understand support has also been wonderful whenever my client has needed to contact them.

Customer Service is AMAZING

Kommentare: First of all, their customer service is AMAZING. Every time I have a question, each support person is quick to answer, and is super kind. I had an extensive chat with someone today, and he helped me SOOO much. I have never seen such quick, helpful, and NICE customer service EVER until Ontraport!!!!

Vorteile:

Customer service, their ability to go above and beyond, availability for screen shares

Nachteile:

it is a little confusing at first, but with their awesome customer service team, they help in a jiffy!

More than just CRM - its a marketing machine

Kommentare: Great customer service.

Vorteile:

Ontraport is amazing - its vast number of features means it can supercharge your business. From drag and drop web page construction to marketing funnels and all the standard CRM features, it means my business can be nearly fully automated, from SMS reminders to the checkout.

Nachteile:

User interface can take a bit of getting used to but with each update and new release, it's getting much easier.

SMS Customer Support

Vorteile:

the data collecting part is easy. like how many people opened and clicked is a huge factor for email list managers.

Nachteile:

Some goals arent working as expected. Not all the time but I did SMS recently and I am happy that Chase helped me to dig into it.

A clunky system that was just average as a shopping cart

Vorteile:

I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities.

Nachteile:

We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone.

Transfered my email services to Ontraport this year. Sales & Efficiency has improved!

Kommentare: Increased sales per send from previous platform.

Vorteile:

I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. The Email automation has improved our efficiency.

Nachteile:

None off the top of my head really. I have only been using this for 6-12 months. Would be nice to be able to update or delete sales transactions from a customer profile.

Awesome support!

Vorteile:

I said its easy to use but that doesn't mean its easy to learn as lots of conditional logic, etc. is not necessarily 1st grade math when you have lots of stuff going on! But from what I hear its lightyears better than infusionsoft. If you do need help, Ontraport's support is amazing! There live chat is almost always available - including weekends and they are very helpful.

Nachteile:

Nothing yet. I've been on for about a month. I'm sure there are things they suck at compared to others as no one is great in all things (in my exp) but I haven't found those areas yet.

Solid platform

Vorteile:

There is so much available through one platform, it's impressive. That might be what I like most, especially for those who are growing their businesses and need some plug and play options and other fully customizable ones. Setting up a membership site, a sales page, etc. can be done fairly easily from one place.

Nachteile:

I have sometimes wished that certain product/payment options were better. For instance, pay what you can has become increasingly popular in my field, and there aren't a lot of platforms that make it easy to set that up. You can certainly create multiple products at various price points, but it's not the best experience.

A full-cycle CRM and email marketing platform with one of the best editors for forms & landing pages

Vorteile:

Ontraport is very comparable to Infusionsoft, and it's cheaper though the difference in pricing has limitations due to Ontraport's odd pricing tiers. It does however surpass Infusionsoft when it comes to the flexibility in customising things, and the creation of forms, landing pages and emails is superb. It has one of the best automation features and editors I've come across.

Nachteile:

You can't get a free trial. So you either pay and use the 90 days money back guarantee, or find a friend who has it to see it in action and try it out. The pricing tiers are rather odd as there's no middle ground. The difference in price between having 2500 contacts and 25000 is double. The lack of scaling of the pricing can be an issue for smaller/medium sized businesses.

Made all the difference with my business

Vorteile:

I like the way my business runs on it. I own a small business (3 employees) and was having troubling scaling. The more customers I got, the more time I had to spend juggling just to keep my business afloat. I was using a bunch of different technologies, couldn't get them to talk to each other, and was so frustrated with technology. Then came ONTRAPORT. My business now runs on autopilot. I have free time and am making a lot more money (now that technology isn't a roadblock). The customer support is fantastic. They've done a stand-up job supporting me and worked overtime once to help me with a launch.

Nachteile:

I've been waiting on the release of their updated software. ONTRAPORT is great as it is, but I can't wait for the extra features.

Top Notch

Kommentare: Customer Service is top notch! Any issues that I have I reach out via chat and get an answer right away complete with screenshots and full explanations / details.

Vorteile:

Customer Service is amazing! Very helpful

Nachteile:

Room for error / oversights with automations

Ontraport Gives You Everything In One Place

Vorteile:

Ontraport has so many features, it includes everything you need to stay in touch with, follow up with, and keep track of all your customers, lists, emails sent and customer purchases. All the clients I work with who have Ontraport absolutely love working with it!

Nachteile:

It can be confusing at first to find all the pieces and where they hide.

I would recommend this to someone asking advice for automatic emails.

Kommentare: Overall, I would recommend this software for anyone who needs to automate emails and store contact information.

Vorteile:

Variety of templates, and ease of use are among the best things about this software.

Nachteile:

Occasionally, things would be repetitive. E-mail previews were also necessary because the content did not look the same once sent as it did when in edit.

Does what you need, but takes forever to set up

Kommentare: While it does what you need to do for your e-mail campaign, where to click to do things is not always intuitive, and sometimes the program is just slow to use.

Vorteile:

You can visually see your e-mail sequences, makes if-then sequences possible.

Nachteile:

It's inefficient. If you open a campaign in edit mode, when you click on the e-mail within that campaign, you have to hit edit again after you're in the e-mail, and then when you the block you want, you have to hit edit again. Each time, there's a slight wait for loading. If you're in that campaign in edit mode, you shouldn't have to hit edit and wait 3-4 more times. If you're having internet problems, it can add extra HOURS onto your workload.