Bewertet am 28.3.2016
Everything you need plus the people you need
To start off: Yes, you need a channel manager. When I started this little hotel, people said that maybe investing in software was unnecessary (even if it did not cost much); I'd be able to cope just fine without it. Yes, I'd have coped; if I had only advertise through a single site. But the world and the internet are vast, and locking oneself out of a huge potential market and loyal guests is not a sound business move. And even if you limit your web-presence, what about returning guests who want to bypass the third party website and 15%+ commission those sites charge?
If that wasn't enough, a good channel manager software will help you with your book keeping. Or at least hoteliga does. My accountant loves it. While other clients give bring her a folder of chaos, I have neat print-outs, allowing her to easily cross-reference all credit card charges, commissions due etc. The first time i came with my notes and explained, she did not pay too much attention, clients always talk and talk. The next time she asked: "Did you bring..." I grinned, of course I did. It takes less than a minute to do after all and makes me my accountant's favorite client. And everyone in a service orientated industry, as tourism is, quickly finds out that the interpersonal relationships are extremely important - just as you want to give the best to your clients and get those great ratings for your property, you also want to get the best out of the people you work with, and you can only achieve those things by being awesome yourself.
Which brings us to perhaps the main point on why I am sitting here writing a 5/5 star review: the people. I could write that the hoteliga team has always been there when I needed them, which they have, but such a review could backfire - after all, you could then say "I prefer a software where I wont need them in the first place." So let me rephrase this: the hoteliga team has always been there, not just when I needed them, but also when I needed someone else. When there was a problem with a partner website advertising the property, the team was there to assist me with their knowledge of the industry.
A guest left me a review saying "On top of that there's Stavros, the host, that makes you feel welcome and taken care. " I was grinning for a week. Well, now I am here to pass it on: "Hoteliga is everything you as a hotel need, and on top of that you'll get Eva & co to support you in your business."
Bewertet am 18.10.2019
Very flexible system and outstanding customer support
Kommentare: All in all it's an good system and I am happy to have chosen it. Apart from it's flexibility, Hoteliga has by far the best customer support I have experienced in a software company and that is the main reason I highly recommend it.
Vorteile: It's flexibility and the fact that it is constantly updated with new features.
- It lacks certain functions, which I was used to using in previous off-line systems.
- There are some hitches in its integration with other online booking systems.
Bewertet am 16.9.2016
Couldn't be better!
We are a company based in Greece that manages different types of vacation rentals and hotels. We had many experiences with "similar" though old fashion programmes in the past, since we are in the hotel industry more than 15 years. We decided to change and try Hoteliga product and after two years of cooperation with Hoteliga, we definetly recommend this program for its ease of access, for the ease of the program and the customer service.
Owner of Philoxenia Collection
Vorteile: ease of access, ease of use, ease to control
Nachteile: havent thought of that :)
Bewertet am 25.4.2018
Very good experience. As a hotelier I recognize the great utility of Hoteliga.
Cristina marcano L.
Kommentare: Saving time in the processes. Greater accuracy in information.
Vorteile: Represents a search engine for reservations that is linked to the hotel's website. It allows color coding the blocking of reservations to manage the distribution of reserved rooms and hotel availability. Another aspect that I like about Hotelga is that it can be applied to small, medium and large hotels
Nachteile: Because this reservation system is linked to the hotel website, there is a risk that due to external factors a good data synchronization will not be made, representing discrepancies at a certain time, however the same system provides the calendar tool that allows visualize said reserves.
Antwort des Softwareanbieters
von Hoteliga an 27.4.2018
thank you for the nice review!!
We are very happy that you like hoteliga!
Regarding hoteliga booking engine that can be linked to the property¿s website for direct commission- free reservations, I would like to clarify that there is almost zero risk of discrepancies. The reason for this is that hoteliga booking engine is actually the same system as hoteliga PMS, it is not an third party integrated system that synchronizes with hoteliga. In this case there are no external factors affecting good synchronization. The booking engine requests availability directly from hoteliga PMS system.
hoteliga booking engine displays prices, photos, descriptions and most importantly availability in real time, directly from hoteliga PMS.
I will be more than happy to arrange a live demo so you can see live how the booking engine for direct reservations works together with hoteliga PMS.
Bewertet am 28.8.2017
This software has transformed the way our business works. Easy to learn, fast and flexible!
Vorteile: Very easy to use even for our novice users, instant support whenever you need it, its features get updated all the time with new things that you really need. The developers behind it are always there to listen to your needs and implement quickly all the necessary changes. I can't really think of anything to write down as a con because whenever I have a problem and discuss it with the developers they do their best to solve it
Bewertet am 11.10.2019
GREAT CUSTOMER SERVICE AND PRICE
GREAT EXPERIENCE, ALL IN ONE, CHANNEL MANAGER, BOOKING ENGINE, PMS, CALENDAR , ETC.
WORKS VERY GOOD FOR A GOOD PRICE.
Vorteile: CUSTOMER SERVICE, ALL IN ONE, AND GOOD PRICE
HOTELIGA DONT HAVE AN APP. MENUS ARE SOMETIMES CONFUSING. IT IS NECESSARY TO UPDATE CHANGES IN DIFFERENT PAGES OR TABS. THE TOOL IS NOT EASY TO MANAGE AT 100%.
THERE ARE TOO MANY DIFFERENT OPTIONS OR MENUS TO CHANGE THE SAME THING.
Bewertet am 8.8.2016
Simple, Cheap and Mobile, the definition of a modern day hotel management system
Kommentare: I have used hoteliga for 10 months now and I just renewed my license for the upcoming year. Needless to say we couldn't be more satisfied with the software! It has all the features you actually need manage your sales, and simplifies it to the point that anybody can become an expert in a very short amount of time. If I had to compare with other Front Office systems, I would say hoteliga is far better value for money, since it ruduces operational costs of replacements and training, by making the reception, sales and tresury's jobs far easier.
Vorteile: Cheap, reliable, far easier to learn and use than alternatives, good channel management and exceptional customer support through skype that goes out of its way to assist you.
Nachteile: Could provide some more analytics
Bewertet am 2.10.2016
One of the best.
Kommentare: Throughout the few years we've been working with Hoteliga we've had the best experience possible. Their costumer support is available around the clock to help us with all the technical problems we've had, their software is very user friendly and we got used to it very quickly, and most importantly they offer the lowest price in their competitors.
Vorteile: Great price, amazing costumer support, best value possible.
Bewertet am 16.9.2016
great tool for reservations!
Kommentare: i have been using Hoteliga for 2 years! i'm more than statisfied with the product and the people supporting the software! Highly recommended for hotels ,villas and apartment rentals.
flexible and with zero problems , everything works as expected!
support staff always more than willing to provide assistance!
Bewertet am 5.1.2017
Flexible and helpful
Kommentare: The biggest attraction is the price but this doesn't affect the functionality. The system is easy to use and learn but can handle complicated reservations. The support staff is always available to help during setup and operation, explaining how it works and not just sending out manuals. We found that they are very willing to do bigger development as well and minor changes if it is required, e.g. adding more payment options, reports etc.
Vorteile: value for money, easy to learn, mobile friendly
Nachteile: could be connected to more OTAs
Bewertet am 13.7.2017
It's very easy, smart and customer support is just perfect
Kommentare: I spend 10 minutes a day to manage all my bookings instead of half day before I started to use it.
Vorteile: Clear and user friendly interface combined with a wide range of functions and settings. I did not even need a minute to figure out how to work there. I just started to work.
Nachteile: Hard to say. May be some standard templates are too simplified and not enough easy adjustable. However, thanking to support team, that also was not a big issue.
Bewertet am 30.1.2017
A WELL-ROUNDED SOLUTION
Kommentare: I have been working with different hospitality programs, channel managers & back offices for years with very bad results. Most programs do not offer seamless solutions and they do not work well with other platforms. I believe Hoteliga is a very well-rounded solution for smaller or larger hoteliers with a very good customer support and a strong development team.
Vorteile: Ease of use, no problems with connectivity
Nachteile: The back office but it is constantly being developed so I do not think that would be a problem
Bewertet am 17.10.2016
Superb Software Experience
Kommentare: I use Hoteliga over two years now and I'm totally satisfied with the software. It's very easy to use, you don't need anything else but a browser and the channel integration is stunning! Value for money!
Vorteile: Easy to use, portable, plenty of reports
Bewertet am 24.8.2017
Simply the Best Hotel Management Software!
Vorteile: You cannot imagine how easy the software is for managing all aspects of your Hotel (bookings, cleaning, scheduling etc.). We have been using this product for 2 years now and it is just excellent. Buy this software for peace of mind.
Nachteile: Nothing to worry about. The software is absolutely perfect, we found no flaws with the software. ...
Bewertet am 30.9.2016
A year of great experience with Hoteliga
Kommentare: We are a 27 room Indonesian boutique hotel with 6,000 reservations so far. We have never been happier with Hoteliga! Our 25 years of experience in several industries, we could say that, Hoteliga owns an amazing world class support and software. No question about it.
Vorteile: How easy it is to book a room and it's two way integration with few OTAs.
Nachteile: None so far
Bewertet am 8.5.2018
Flexible, quick, reliable!
Vorteile: Hoteliga is easy to use, easy to learn and practical. The support team is awesome ! Quick and effective and work to make it better day by day!
Nachteile: There is nothing I could say as a cons !The team is always there to listen to your needs and make all the necessary changes.
Bewertet am 27.2.2019
Complete option for the management of hosting companies
Kommentare: Hoteliga is a hotel management system in the cloud. Easy to use and very practical, it is not necessary to have a special knowledge to use it. Managing this management system and its reservation connection, saves time and avoids errors.
Vorteile: It has all the features that a hosting company needs today: booking management, interactive calendar, customer relationship management, dynamic emails, billing, all reports and statistics on financial data, sales, etc. In addition, the fact that Hoteliga is based on the web, gives the opportunity to access your data from wherever the user is. It also allows continuous supervision and management of cooperation with several booking agencies, either traditional or online (portals) such as booking.com.
Nachteile: Like any cloud-based management system, the data is hosted on the provider's servers, which is why it depends to a large extent on this and on the quality of the internet service.
Bewertet am 30.11.2017
All round great PMS!
Easy to use
Great customer service
All in one : channel manager, booking engine & pos
Nachteile: We are waiting for a connection with a restaurant/bar software to be able to charge in rooms. Yield management would be a great add on as well as some small corrections on some reports with regards to payments on the calendar.
Bewertet am 28.3.2019
Useful tool to manage all reservations.
Vorteile: Very intuitive, all in the same programme and quick response from support team
Nachteile: It is a little less customizable than other software about add other options daily used at work (not about style)
Antwort des Softwareanbieters
von Hoteliga an 3.4.2019
thank you for the nice review and your trust in hoteliga!
hoteliga support team
Bewertet am 10.1.2017
The small PMS, that created the Big change
A clean program, easy to use, that is always growing, meeting our expectations, and developing along with us! It is everything you may need in managing your reservations, creating reports, and keeping everything neat. Customer service is always there for us, assisting in every matter.
Having included more OTA's will be a plus, but it can be done by connecting with a third party PMS.
Bewertet am 19.9.2019
Easy and friendly
Vorteile: It easy to use, skype lessons to learn programs capabilities are short and easy to understand.
Nachteile: Some minor fixes where needed ( Aplying restrictions to single price catalogs) but after a request to the team changes where made and now its close to 100% for my needs!
Bewertet am 31.3.2015
You will fall in love with Hoteliga instantly!
Kommentare: Hoteliga is so user-friendly, and we in our hotel find their service to be very responsive to questions and problems. The staff at Hoteliga have impressed us with their dedication and great service and have gone above and beyond in helping us. We constantly receive phone calls and e-mails from their staff to make sure that everything is fine and if we need any help (which is great!) The software is still in the development stage, and they keep adding new features and options on a daily basis to make it as easy and as handy as possible. However, it offers more than what we need! Hoteliga can also be accessed from any computer point or even better: directly from your mobile phone as long as you have an internet connection! Upon request you can also enable the automatic-booking feature with websites such as booking.com which will add the new reservations automatically to your calendar without lifting a finger! The graphics of the software interface are customizable and very easy to use. We are more than pleased with Hoteliga!
Bewertet am 10.8.2016
Hoteliga Software Review
We acquired this product in May this year, and with the generous help and training by the customer service representative we were able to set it up and with ease menage our hotel reservations and customer data.
Great feature of the product is that it works seamlessly with other booking companies, in our case, booking.com.
After a short learning period we find it to be an essential tool for any hotel business.
Considering all the available features of the product such as customer data, billing, various reports and connectivity to the other systems, we highly recommend this product to anyone in the hotel business.
- Easy to use
Bewertet am 17.9.2016
Friendly use and easy to learn
Kommentare: I use this software several months. First of all is very easy to learn and using it daily you realise, how useful is for people at this job. I love how much simple is. The staff is very helpful, always ready to answer in any question. Also, flexible to correct any mistakes in an instant. Thank you...
Bewertet am 17.2.2015
Excellent partnership, ideal hotel management system
Hoteliga is a very user friendly cloud hotel management system, it is very practical and easy to operate, and you do not need to have special knowledge to use it. It has all the features we need (reservations management, interactive calendar, customer relationship management, dynamic emails, invoicing, all the reports and statistics we need about financial data, sales etc.)
Also the fact that hoteliga is web based, it gives you the opportunity to access your data from wherever you are. Very important is also that it has a channel connection for example with booking.com. By using hoteliga management system and the booking connection, we save time and avoids errors.
The best thing about hoteliga is undoubtedly its manpower and customer service!
They offer great and immediate technical support and service, always with courtesy, willingness to help and fast solutions. For all these reasons we feel we made the right choice to partner with hoteliga and we strongly recommend hoteliga to all hoteliers.