SurePoint Erfahrungen

Integrity and Flexibility - All in One

Kommentare: Immediately after installation in 2010, LMS began paying for itself giving our firm the ability to capture and report on time the very first month and every month since that day.

Vorteile:

LMS software is a fully integrated, trustworthy, accounting solution for law firms. Accounting and timekeeper accesses are secure, dynamic and under the control of the administrator. Users in the front office and the back office are able to move from one task to the other seamlessly. Reporting is built to accommodate the needs of each firm.

Nachteile:

On-line training for new Client users would be helpful in the fast pace law office.

Review by Ted

Vorteile:

East of time entry. Ability for all users to see client status quickly and to find information on their teams productivity with a couple of simple clicks. Included all modules. Willingness to customize any process. Integration with or replacement of other products was done seamlessly making operating thru one portal a pleasure

Nachteile:

The training process they use is show one, teach one. It takes a couple of months to get thru all the processes and would be helpful (which means a bit more costly) to have more training for the 2 or 3 weeks following going live. The first few days were just catching up. After that, maybe some more relaxed training would help

Do not waste your money

Kommentare: Horrible. They basically price gouged us to get OUR digital data download so we could move to another platform. Then sent it to us in an unusable antiquated format.

Vorteile:

That the accounting and billing were in one program. Being able to choose if the bill was sent via email. Changes made to invoicing could be made by the attorney and sent back to billing to finalize. Making payments was easy.

Nachteile:

The customer help request took up to a week to answer, or got sent "to tech" where we would never get our problem resolved. To month end so we could run bills took 3 pages of notes we had to refer back to after 6 years of using the program. Getting any kind of accurate report was a chore. Just overall use of the program was not user friendly. Reversing payments took a call to the help center because it was that difficult. Basically anything that needed a change took a call to the help center the program was so difficult to use. This program is not recommended for smaller firms. Every aspect is department based, so if you have 1 or 2 people doing billing and admin it becomes to much.

MUS Review

Kommentare: Coming from outside the legal industry at the same time our firm implemented LMS, I liked the platform and was very pleased with its functionality.

Vorteile:

I like the Dashboards. As the CFO I need to have daily statistics on how the firm is doing. The Dashboards provide an easy way to have a quick snapshot. Also, the reporting module is a great tool to run reports.

Nachteile:

I feel some of the features in LMS 5 (the back office) could be improved. For example, journal entries, it would be nice to have a drop down menu for journal entries, AP and Cash Receipts versus going into the "Group" Function to perform these tasks.

Very pleased with product

Kommentare: Overall, it has been a nice addition of tools that we have implemented at Donahue Fitzgerald. From looking at client-matter information, to running conflicts and processing intakes, I am very pleased with the overall use of the the LMS system. In my 18 years of being in legal, Rippe / Surepoint got it right.

Vorteile:

I oversee conflicts / intakes for the firm, so for me it was mostly about creating a seamless workflow environment that captured all the information, but that also allowed for all stakeholders during a conflict/intake to be looped into the process, our contacts at Surepoint/Rippe were able to do that and more.

Nachteile:

I have yet to experience anything that is challenging or complicated.

SurePoint Review

Kommentare: My experience has been good. I have been able to learn this system and become proficient with it in a fairly short period of time.

Vorteile:

I was able to learn this billing system rather quickly and find it very easy to glean information from the system. Entering time is quick and efficient within the system.

Nachteile:

Sometimes I cannot find contact information on a client but I feel this is due to the lack of information taken by the attorney doing the intake process.

One of the better software programs

Vorteile:

The ability to upload invoices and check status of them with ease. The up to date information that is generated.

Nachteile:

The customer service support. They do not take phone calls, everything is through email.

LMS Review

Vorteile:

All functions in LMS+ especially client/matter inquiry and dashboard

Nachteile:

Unable to transfer a posted bill between matters.

LMS review

Kommentare: We use the software primarily for accounting. We have specialized software for docketing and we a paperless and do not have a need for document management features outside of accounting documents such as AP

Vorteile:

I love LMS + and especially the dashboard and financial statement sections.

Nachteile:

It can be difficult to use and train others on in the Green Screen and LMS V modules. I think the software would be better served with a single web based interface.

Rippe

Kommentare: seem to have help out user track there time better and less paper being printed.

Vorteile:

We have been able to eliminate 3 other systems into rippe

Nachteile:

I don't use this software often only to help trouble IE setting