---
description: Detaillierte Informationen über Help Sumo zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Sumo Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Help Sumo](/software/135091/help-sumo)

# Help Sumo

Canonical: https://www.capterra.com.de/software/135091/help-sumo

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/135091/help-sumo?page=2)

> Eine komplette Online-Helpdesk-Lösung, die professionelle Unterstützung für Produkte und Dienstleistungen bietet
> 
> Bewertung: **5.0/5** von 15 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Übersicht

### Wer verwendet Help Sumo?

Komplette Helpdesk-Lösung zur Verwaltung von Support-Tickets und Support-bezogenen Prozessen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **5.0/5** | 15 Nutzerbewertungen |
| Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Help Sumo

## Gewerblicher Kontext

- **Startpreis**: 14,99 $
- **Preismodell**:  (Kostenlose Version verfügbar) (Kostenlose Testversion)
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Alerts/Escalation
- Self-Service Portal

## Optionen für Kundensupport

- Chat

## Category

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)

## Alternativen

1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Zoho Desk](https://www.capterra.com.de/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1758 reviews)

## Nutzerbewertungen

### "Easy and cost-effective support system" — 5.0/5

> **Verifizierter Rezensent** | *16. Februar 2019* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap.
It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more.
The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses.
> 
> **Nachteile**: It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses.
> 
> An easy-to-use and cost-effective helpdesk solution that you can use without any training.

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### "Conventional Approach for Customer Help" — 5.0/5

> **Gestione** | *6. Mai 2024* | Maritime Wirtschaft | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate.
> 
> **Nachteile**: Help Sumo is flawless, and impeccable in making all businesses functional.

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### "Impressive and Reliable Approach for Customer Enhancement" — 5.0/5

> **Gangadhar** | *9. Mai 2024* | Unterhaltung | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers.
> 
> **Nachteile**: Help Sumo gives a powerful aspect of communication, and help is well shared.

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### "Intelligent Customer Help for Businesses" — 5.0/5

> **Annex** | *30. April 2024* | Medizinische Praxis | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Help Sumo makes ticketing the best organization form to manage issues that customers have.
> 
> **Nachteile**: Help Sumo has captured every customer request and answers are timely and no mistake.

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### "Very flexible and makes managing a lot of support data easy" — 5.0/5

> **selva** | *11. Juli 2014*
> 
> Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked.  We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.

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Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/135091/help-sumo?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/135091/help-sumo)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/135091/help-sumo> |
| de-AT | <https://www.capterra.at/software/135091/help-sumo> |
| de-CH | <https://www.capterra.ch/software/135091/help-sumo> |
| en | <https://www.capterra.com/p/135091/Help-Sumo/> |
| en-AE | <https://www.capterra.ae/software/135091/help-sumo> |
| en-AU | <https://www.capterra.com.au/software/135091/help-sumo> |
| en-CA | <https://www.capterra.ca/software/135091/help-sumo> |
| en-GB | <https://www.capterra.co.uk/software/135091/help-sumo> |
| en-IE | <https://www.capterra.ie/software/135091/help-sumo> |
| en-IL | <https://www.capterra.co.il/software/135091/help-sumo> |
| en-IN | <https://www.capterra.in/software/135091/help-sumo> |
| en-NZ | <https://www.capterra.co.nz/software/135091/help-sumo> |
| en-SG | <https://www.capterra.com.sg/software/135091/help-sumo> |
| en-ZA | <https://www.capterra.co.za/software/135091/help-sumo> |
| fr | <https://www.capterra.fr/software/135091/help-sumo> |
| fr-BE | <https://fr.capterra.be/software/135091/help-sumo> |
| fr-CA | <https://fr.capterra.ca/software/135091/help-sumo> |
| fr-LU | <https://www.capterra.lu/software/135091/help-sumo> |

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