AxisCare Erfahrungen

Highly Recommend AxisCare for Home Healthcare Agencies

Kommentare: Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.

Vorteile:

It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.

Nachteile:

There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.

Extended Family Services Review

Kommentare: They are very helpful whenever I call to ask for help. Axis Care has made my job much easier.

Vorteile:

Online scheduling, and reporting. Because it makes my job much easier.

Nachteile:

The scheduling system allows only 1 caregiver to be assigned to a client. I wish there was an option for more.

AXISCARE REVIEW

Kommentare: The software and user support has been impressive. [sensitive content hidden] and his team have been very helpful and he in particular is very knowledgeable about the software and even third-party vendors

Vorteile:

Ease of use and support by the support team.

Nachteile:

Could be cheaper to use given the number of clients we can bring to the table

the cutomer support and billing is terrible

Kommentare: We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Vorteile:

The prodcut itself is not bad for the money but the service is terrible

Nachteile:

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Axiscare software review

Kommentare: My experience has been great in terms of needs, features, functionality and safety.

Vorteile:

It is easy to set up and use, safe and secure and updates their technology constantly to meet the ever changing and evolving needs of its customers.

Nachteile:

Nothing for now. I have used this software for over 8 years, and it keeps getting better

Easiest Software to use

Kommentare: When I first came on board with my company I was a caregiver so I was a user of the AxisCare App. Now I'm on the other side as an administrator so I've seen both sides of the program.

Vorteile:

It is very user friendly. I had to be showed initially how to navigate through the program but once you use it a few times it is extremely easy.

Nachteile:

I haven't had any negative issues using AxisCare so there isn't anything that I like the least about it.

Axis Care is rocking the house!

Vorteile:

Ease of use from phone and billing on desktop

Nachteile:

Transferring data from old service was a little stressful.

Works Great!

Kommentare: Very good! Would recommend to others in the health care field. Good support team when issues arise and good training modules.

Vorteile:

Ease of use for Admin and on site staff.

Nachteile:

Nothing to dislike, good system and good integrations.

User Friendly and Tons of Features

Kommentare: Love this software, would recommend to anyways that needs to transition from telephony.

Vorteile:

AxisCare is extremely user friendly, most of caregivers have no problems transitioning from paper timesheets to EVV and telephony.

Nachteile:

Certain items on the software has a long loading time.

The ease of axis care and how it helps the company I work for.

Vorteile:

I like how easy it is to navigate the system, and the courses we can take to continue learning to use the system. The layout is easy to read and use. I feel like there is still so much more that I can learn but the axis care team makes it easy to continue to learn daily.

Nachteile:

I don't have a lot of experience with different companies. There isn't anything that I don't like. I have learned so much just from using axis care.

Service Coordinator and Scheduler

Kommentare: The software has really help with our effectiveness and organization of supports.

Vorteile:

The automated accounting piece for billing and payroll. Potential employees applying directly on line, the messaging to interact with staff. Clock in and out system is really good. Kilometers and expense input is really good as well.

Nachteile:

Administrators should get some sort of notification when shift has been picked or accepted by some one.

Great software with ease to use

Kommentare: We have been using axiscare since starting of 2019. Since EVV was new in Virginia, Asixcare did its best to incorporate any changes that was made by the state. The customer care personnel was great, they were great in providing training and fixing any issues we have.

Vorteile:

- Ease to use - App is simple to use for all level of caregivers - Training demos in app - Good customer service - Good updates including covid-19 questionnaire

Nachteile:

The only feature that would help us more is having two location for clocking in and out.

Using Axis Care

Kommentare: Overall I like the program. It does have glitches but once you call customer service they are able to fix it.

Vorteile:

It can be user friendly, but the administrator side to setup things is a little harder to use.

Nachteile:

That the system has been having a lot of glitches lately.

Exceptional product

Kommentare: Our experience with AC has been remarkable. With its robust capabilities, we streamlined processes and generated insightful reports effortlessly. One standout moment was when we used the software to analyze a large dataset that previously would have taken us weeks to manually process. With just a few clicks, we generated comprehensive reports and visualizations that provided invaluable insights, enabling us to make data-driven decisions swiftly. Overall, the software has simplified our tasks, empowered decision-making, and driven positive outcomes for our team and organization.

Vorteile:

What I find most beneficial is the introduction of bi-weekly meetings with the Customer Success manager. This establishes a rhythm that aids in resolving issues and tackling daily operational questions efficiently. It's particularly useful when busy tasks threaten to consume the entire day. Additionally, implementing the BI tool has been a significant win for our company, providing valuable insights and enhancing our decision-making processes.

Nachteile:

While we have acknowledged the necessity and plan to address it shortly, implementing an initial template for all new franchisees would prove advantageous. It's worth noting that we currently do not have an onboarding template in place. This not only streamlines the onboarding process but also fosters consistency within our brand. Moreover, it significantly reduces the manual workload currently required.

I have used many systems and AxisCare is my favorite

Kommentare: AxisCare was a breath of fresh air when I moved over to Visiting Angels a years ago! It is the smoothest scheduling software I have used and I would suggest it to my former employers any day!

Vorteile:

I like the ease of access. The layout is great for making effective notes that are specific to each client or caregiver. I like that you can tag caregivers in a note from clients pages to put it on their profile as well. I also like how the call log has a feature to send messages to other administrators on the system to their phone. This tool has been wonderful through COVID and having ot work form home. The abliltiy to log on from anywhere instead of just on a program on a work computer has been wonderful!

Nachteile:

I HATE THAT YOU HAVE TO SAVE ON EVERY PAGE! With as much as the phones ring here and as much as we have to switch from profile to profile, it would be wonderful if there was an autosave feature!!

Home Health Care Management

Kommentare: I have been pleased with AC after having used a different platform for 5 years prior to coming to GIVA, Inc with the software as a whole with an accounting perspective.

Vorteile:

AxisCare is an effective tool to maximize the processing of employee time management, collect data, onboarding, payroll, and filling vacant visits.

Nachteile:

It does not offer a live clock in feature easier to monitor on the app for the On Call staff.

Bad Investment

Kommentare: Its a bad experience and I would not recommend it to no one. I was a previous customer who merely wants to activate my old site to retrieve old records. I paid you well over $500 and my site keeps getting deactivated. I'm not even using your services and you're charging me top dollar and unfairly. The site again is de-activated which I assume will be another extensive bill for minimal days. I agreed to a month. When I spoke to your rep she ensured me the site will be active for a month to retrieve my records.

Vorteile:

It was a good service when I was a client

Nachteile:

At the time it didnt have any of the features that the new platforms were offering such as the option for a familys caregiver to log in on a separtate account to see who clocked in and what services are being performed

Best Scheduling Software Around

Kommentare: This is the best scheduling software around. The features are execellent and Customer Support is awesome. Whenever an issue may come up, we have contacted Customer support and they are immediately there to help. If support isn't sure how to handle the issue they will research it and get back with us. They have always gotten back to us in a timely manner and resolve the issue when they do.
The software is easy to work with. Once we got used to using all the features we were able to set up schedules, assessments, plan of care, billing and payroll. It is an all in one software which is compatible with Quickbooks. The billing software is also compatible with third payer software once everything is set up.

Vorteile:

Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.

Nachteile:

Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)

I used to have complaints over Axiscare but it has been developing and becoming more user friendly.

Kommentare: I do wish that we could have some kind of way to maybe press and hold shift or control then individually click each visit (or press and hold the left mouse button and then drag over visits) to adjust those times... kind of like in scheduling but you're doing it on the calendar itself. This would be really helpful for when you get an increase in hours for one month, it's that easy. Also since hours vary, maybe there is a drop down menu that says "add one hour before, add one hour after, add 30 min before, add 30 min after" and while everything is highlighted, you just push that button and it will adjust all highlighted visits.
Also maybe underneath the caregiver and client calendar, a spot where we can write call logs... we just highlight whatever visit we are referring to and it will automatically populate the caregiver and client's name in the log. Also in call logs, it would be awesome if we could save a document in there such as an important recorded phone call so we can refer to that more easily.

Vorteile:

I really like how you can copy and paste visits where you used to have to make them individually. Yalls improvements have been great.

Nachteile:

Axiscare has been running slow a lot lately. I know that that is sometimes out of any one person's control. I don't really have any cons.

Axis has made scheduling a more efficient process, and saved time.

Kommentare: Overall, AXIS is a great scheduling system, that has DEFINITELY added ease and efficiency to the job of the scheduler. And I should know, since I am the scheduler!!!

Vorteile:

The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company.

Nachteile:

There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration.

Great System!

Kommentare: I know the owner of We Are Family Home Care spent a lot of time researching programs for our company. He felt this would be the best and streamline everything and I have to agree. My caregivers also agree! Some work for several agencies and truly are thankful to eliminate paperwork and have the app or computer access instead.

Vorteile:

Axiscare is very easy to use and to understand, even for those with limited computer skills. Your customer representatives are so kind and helpful and will talk through any problems I may be experiencing. Everything transfers over from lead, to client with ease. The app is outstanding for caregiver use and helps us make sure all notes and ADL's are in on time. The group messaging is unique and a definite perk. I also love the time stamp on everything, it really helps deter any fraudulent activity.

Nachteile:

The only thing I don't like is that the calendar was changed and I feel in some ways it is more difficult to maneuver. However, I do understand that since I use a laptop, this may be the reason.

As a daily user, I am very happy with AxisCare.

Kommentare: It's a useful tool for managing schedules, client and caregiver information.

Vorteile:

The "recommend" feature when assigning cases is very helpful. The daily live schedule is a handy tool for an overview of what is happening right now. The client and caregiver profiles are extremely useful. It would be handy if the user could move around the boxes of information on those pages to allow for the user to decide what takes viewing priority.

Nachteile:

Some features are a bit clunky such as verifying care notes. It's repetitive going back to the original report when the "next" button isn't working. Some of the reports are giving differing information although they call the field of information the same from report to report... such as "billable hours". Online training is outdated and unprofessional. Recording a live training and distributing it as onboarding training is a sad example of "training". Five full minutes of dead air waiting for callers to join the call should have been deleted from the file at least before uploading it.

It's been pretty good. Better than other software programs but still room for improvement

Vorteile:

Our customer rep., although she has other responsibilities, is very knowledgeable when we have an issue. Staff is usually very friendly. Software is fairly easy to use. The 3rd party billing has made billing the VA much easier and has sped up the payment time by the VA significantly. The integration with Applicant Stack makes putting in new employees a lot easier.

Nachteile:

After customer rep. left, the technical support took a little bit of a hit. While they are friendly, most of the time they have to seek out other help to answer a question. Would be nice to have some better reporting. The one report we requested had done took quite a while to get done and was 75% of what we asked. While I can appreciate tech support calling back (typically the same day), most of our issues are real time issues and would be nice if we could get someone on the phone right then and there.

Improvements needed

Kommentare: It is easy to adapt to however detail in charting needs improvement

Vorteile:

Easy to navigate system for charting.RN involvement is of utmost importance

Nachteile:

Access previous entriesDates change There are dialogues that are copied from one visit to the next

AxisCare is the best!

Kommentare: I always have a wonderful experience with AxisCare, and I know I can count on support if I have any questions!

Vorteile:

I love being able to do my job quickly and efficiently.

Nachteile:

The only thing I struggle with is having to clock in and out many of our caregivers because the location services aren't always accurate for them to do it themselves, but that's not too much of an issue.