EZRentOut Erfahrungen

Excellent Platform for Managing Any Rental Fleet!

Kommentare: With EZRentOut, I am able to get rid of all the shared calendars and google doc spreadsheets and use one tool to manage all my assets. I can also use it for booking, and scheduling the event and day-of details. Very helpful!

Vorteile:

Allows us to track and cross-reference assets in a lot of different ways. I can keep track of my fleet of rentals and ensure all our rentals are done well and payments are collected. The layout is very easy and simple. Nothing is overcomplicated and we have also found the customer support to be very efficient.

Nachteile:

There are not as many customization abilities for the platform as there could be. Would be nice if clients knew more of what was available on the calendar. Overall these are small problems.

Best Option for Order Management

Kommentare: The overall experience has been positive. I draft a quote for our customers when asked about prices which helps me track who i have yet to book so that i follow up. I appreciate how easy it is to navigate as well.

Vorteile:

I love that i have a dedicated account manager who is able to answer all my questions. I would have preferred to have gone through each of the options to set up the customer and business side during on boarding. I like how easy it is to customize different things like the invoice and the service agreement i created. I also really love how easy it is to track order status and update the assets.

Nachteile:

I dont like that i cannot track my expenses that are tied to orders. We are a company that owns a fleet of classic vehicles that require quite a bit of maintenance, along with fuel expenses to haul to and from locations, etc. There is not a way to track expenses in this capacity and i would like to see that change. I would also like to see a P&L of sort for each asset. I can add in the cost of the purchase but the repair and maintenance costs are not pulled together where they can be easily compared to show profitability for each asset. I would have to run reports and do math on each asset to find that. I would ideally like to see a field in the asset screen that shows the total cost of ownership and the total income for the asset. I also would like to see the workorder screen have the ability to book mark where i land if i chose to go to work orders. I dont need to see every WO i ever created, typically if im going to the WO page i want to see the open or in progress items.

In Betracht gezogene Alternativen: Asset Panda, Twice Commerce, Point of Rental Software, Booqable und Rentman

Gründe für den Wechsel zu EZRentOut: EZRO had the best support and/or options. I was specifically looking for order management and booking capabilities AND having access to good customer support. Most others do not have a dedicated support team or they were only accessible via email.

Glitchy

Kommentare: It helps us to easily track our assets.

Vorteile:

Ease of tracking our assets. This is literally all I like about this software.

Nachteile:

I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.

EZRentout lives up to it's name

Kommentare: Again, the software does my 'thinking' for me, as my biggest demands are ' do i have..." certain items. i can quickly search my database, and see what i have, where i purchased it, how much it rents for, and if it is on the premises. Time is what i've saved...and time is Money. no doubt about it. Once i'm more comfortable with the access for clients, they will be able to search themselves..and that will in turn save me more time. I am happy with EZRentout, and feel the purchase price is well worth the software.

Vorteile:

This software helped us track our inventory. We are a mid sized wardrobe house, and it is very difficult to keep track of real time rentals. (what is in and what is out) This rental software made is so much easier. It is affordable, and does mostly what we require. It does the work for us. It gives me time to think about the running of the business and any real time concerns. My clients are more confident because they can log in, and see what they rented, the condition it was in, and any other concerns they have. We looked at hiring someone to create a rental program for us, and the quotes we received would cost us over 10 years of the EZRentout subscription. !! So, for us it was an easy decision. Free up our thinking brains , let EZRentout take care of the tracking, invoicing, and billing. Customer service is easy to deal with, and we even let our subscription run out by mistake, and were able to just get back on board once we realised the credit card had expired...

Nachteile:

We have been with EZRentout for years. In the early years, there were many changes we needed, and other customers brought them to the attention on the EZRentout team...and now they have been addressed. Our business isn't straightforward...each client is different, with different requirements and individual billing differences. My complaint isn't really a complaint....i would say that because the software is perpetually improving, my complaint is that i keep having to learn new things....but I think that's excellent.

In Betracht gezogene Alternativen: Booqable

Gründe für den Wechsel zu EZRentOut: EZRENTOUT did what i needed done, at a price point i was comfortable with. why build the same thing again? (and pay someone else $10K plus...and, in one case, they would have owned the software...!!) I love the ease of use with EZ rentout. i am an 'old dog' and it helps me learn new tricks. thank you

Mostly everything that we've been looking for

Vorteile:

The amount of customisation and thought towards features that fits a inventory management + equipment rental workflow, is clearly quite thought out. From the get go, we were overwhelmed by the amount of features available in the software. It will take you quite a while to figure it all out. We came over from a failed product development of a similar system with another development company, before finding out about EZRentOut. Should have found this product about 6 months to 1 year earlier.

Nachteile:

The mobile app still feels like it's stuck in 2012. Integration of barcode, QR and RFID scanners could be more intuitive. Check-out and check-in photo checks via cameras could be a feature as well.

In Betracht gezogene Alternativen: WooCommerce

Warum EZRentOut gewählt wurde: development company could not deliver what we required after nearly 8 months on the project.

Gründe für den Wechsel zu EZRentOut: WooCommerce lacks in terms of overall cohesive integration.

I wish I could find another company

Kommentare: It could be better

Vorteile:

none. There is nothing I really like about this system

Nachteile:

Its difficult to set up. Support tries to help you but really don't know how to operate the system either. It takes days to get a answer on something. I still have no result to my issues of processing cards with payarc.

Great system for managing various methods of inventory and equipment

Vorteile:

Order automation Organization of inventory through categories and zones Easy to use once set up.

Nachteile:

Bit time consuming to set up and tweak Unforgiving for mistakes, have to essentially clone and redo any orders once they're past a certain point if you didn't catch something.

Inventory Control

Kommentare: Very good!

Vorteile:

The easy of tracking gear and being able to see it on a map

Nachteile:

The location services don't alway follow on the map. sometimes I have to try and find the longitude and latitude of the location, the address don't register.

Perfect fit for our rental department.

Kommentare: So far....excellent. It does what we need and then some.

Vorteile:

We were looking for a rental inventory software that better fit our company needs while understanding our budget. EZRentOut fell within the right price point while offering more than enough features for use. A program that was designed with common sense and awesome customer service.

Nachteile:

There are so many features, that it takes a bit of time to familiarize oneself with. Not really a Con.

Fits Our Business Like A Glove

Kommentare: Having utilized EZRentOut pretty much consistently for a few months now I can say that the experience is astonishing. I can work quicker and all the more effectively with all that I do.

Vorteile:

This product is extremely simple to utilize and has some incredible highlights. The groups are an extraordinary component for our item offering - we lease plastic moving boxes. Standard rental period is fourteen days that we can without much of a stretch expand. Each pack incorporates various sizes of boxes. The custom section highlight permits us to abrogate and change the rental so I know there is consistently a simple method to incorporate exceptional circumstances (we incorporate longer rental periods for nothing if the client rents one of our bigger stockpiling holders). Discounts and voiding are simple and all around reported. Expense is sufficiently straightforward - despite the fact that we should focus since we convey various duty purviews (we need to physically choose the right assessment rate). The dashboard is a decent review of the entirety of our movement. The email updates are a life hack - reminding the customer that the rental is finishing and inquiring as to whether they need to broaden. We duplicate ourselves inside so we see the messages that every customer gets - this is useful regarding continually observing what the client is encountering. We send the client a "please audit us" email naturally when we close out the rental - functions admirably.

Nachteile:

The standard value level ought to at any rate permit paypal for advanced installments. Not having a possibility for customers to submit installments through at any rate one online entry diminishes the viability of the application. I comprehend why this is an element confined to the in addition to bundle for esteem reasons, however I feel leaves the end client to pick between naturally moving up to a greater expense plan or setting up an outer handling technique, for example, sending installment joins by means of an outside mail administration. Eventually this adds more erosion to the EZRentOut arrangement measure as installments are a KPI that ought to be anything but difficult to recognize from an examination stance it is lumbering to keep records both in EZRentOut and an extra stage. Other than that I should state Bravo!! You and the EZRentOut Team have worked superbly and I want you to enjoy all that life has to offer!

EZRentout works well for our bins business

Kommentare: As mentioned above, the EZRentout team is actively working on implementing new features to enhance the product that will accommodate our needs. That is just great - I look forward to the roll-out.

Vorteile:

This software is very easy to use and has some powerful features. The bundles are a great feature for our product offering - we rent plastic moving boxes. Standard rental period is 2 weeks that we can easily extend. Each bundle includes multiple sizes of boxes. The custom entry feature allows us to override and adjust the rental so I know there is always an easy way to include special situations (we include longer rental periods for free if the customer rents one of our larger storage containers). Refunds and voiding are easy and well documented. Tax is simple enough - although we must pay attention since we delivery to different tax jurisdictions (we have to manually select the correct tax rate). The dashboard is a nice overview of all of our activity. The email reminders are a time saver - reminding the client that the rental is ending and asking if they want to extend. We copy ourselves internally so we see the emails that each client receives - this is helpful in terms of always seeing what the customer is experiencing. We send the customer a "please review us" email automatically when we close out the rental - works well.

Nachteile:

I have spoken at length the development team about adding addition functionality so we can use EZRentout for our main business - portable storage container rentals. The main shortcoming is the lack of a simple clean process to show all transactions on a single report - we work with insurance companies and they need to see a consolidated report of all charges (many months of rent, delivery charges, pick up charges). EZRent out needs to let the user modify an active order to add additional services that were not anticipated in the original order (like move the container to the warehouse). We have conveyed our requirements to the EZRentout team and we were told that they are actively working on a solution to our needs. I look forward to the implementation of these features so we can eliminate our other rental software subscription and use just one vendor.

Easy to use, great support

Kommentare: We´re not the typical renting company, but EZRentOut has worked great. It's easy to use, with several importing and reporting options that are valuable when you're having a lot of products. They also have a fantastic support that answers quickly, are happy to help and even informs when a new feature that we asked for has been added. I definitely recommend it.

Vorteile:

Easy to use, no need to install anything. New features are added continuously.

Nachteile:

There have been some small bugs when working with large number of items, but the support has always been very helpful.

Good software, frequent improvements, high learning curve

Kommentare: Very good. Software works well. Have tried one or two competitors. The constant improvements give me hope for ease of use changes in the future. Staff is highly motivated to help through support.

Vorteile:

Works well, great support, highly customizable.

Nachteile:

High learning curve for shop staff and customers. Most of this is related to the particular way my industry rents equipment, our rentals are typically open ended, and this isn't easy to do in EZRent currently.

Fantastic experience! All data at my fingertips!

Kommentare: I can keep track of my rental assets. I know when they were purchased, from whom, and for how much. I know which customer has which instrument. I can keep renters current with payment. It is no big deal to switch out the instrument the customer has.

Vorteile:

All my assets can be cross-referenced in many ways. Some I may not have even discovered yet! I can keep track of Instrument rentals, and call customers when payment is due. I can send depreciation information in a report to my accountant, and EZRENTOUT calculates it for me.

EZRentOut is awesome for rentals!

Kommentare: Very good, and even when there is issues, customer service is awesome.

Vorteile:

The software keeps us organized and on schedule

Nachteile:

The mobile version is terrible and the new design was glitchy for a while...most issues worked out already.

Best customer service...EVER!?

Kommentare: Through my experience in a small business, I've gone through a couple of other inventory programs. I ended up leaving them, not because of functionality problems, but because the developers never did anything about those problems/suggestions. I was very surprised when every time (really, every single day) I sent them a message about wanting a feature, or inquiring about a functionality issue, the EzRentOut customer support got back to me the SAME DAY, every single time. 99% of the time they would either fix the problem for me entirely, or help me step-by-step to get around whatever I've had an issue with. Very, very impressive. They stand for, and respect their customers. They really get it. Great job guys and gals at EzRentOut; really!

Vorteile:

I love how easy the layout is, and how simple. There is nothing too complicated, and things are very easy to keep track of and maintain. The customer support is amazing. I also love how customers can suggest features, and the ezrent staff takes them into careful consideration based on overall functionality. Very intuitive team behind this software.

Nachteile:

Not having certain features (yet!), but again, the Ez Team never ignores a suggestion, and considers them very carefully. I haven't found too much that I don't like honestly...and when I do, they are minor and I just contact support about it!

it`s OK but could be way better

Kommentare: it`s ok, we had to adapt ourselves to the software a lot, and the integration with Xero was useless, with no solution presented by the support team rather than wait, also the layout of the invoices at EZ is limited, so what we do is actually use EZ as an internal software and from there we manually invoice from Xero.also, the system does not allow us to sell a fraction of something, so diesel for example you can`t say 1.50L or it's 1L or 2L.Would I recommend EZrent? yes, I would, but I would tell get ready to spend lots of time understanding the system and adapting your company to it.

Vorteile:

it`s a complex system, helped me to leave excel behind, so far the system is always online and fast. I don't use Ezrent to make my invoices, instead, I copy the information from EZrent and manually create an invoice, the best thing is that every invoice now is accurate and has no mistakes.

Nachteile:

integration with Xero is poorinvoice and documents layout is poormany features but some of them do not work so well

Great software!

Vorteile:

-Customer service is very responsive and helpful -Many many features that can highly be adapted to pretty much any company's requirement -Possibility to automate many processes such as invoicing, rental contracts etc.

Nachteile:

-Design could be improved/more customisable -Language integration for non-English businesses

In Betracht gezogene Alternativen: Arcadier, SAP Business One und Booqable

EZRentOut Review

Kommentare: Picked it up in a single day. Very intuitive and easy to use. Hasn't failed me yet.

Vorteile:

Navigating the menus and finding assets is a breeze.

Nachteile:

Wish that there was a some sort of mobile app for when i'm not at my desk.

Very easy to use, may need to adapt

Vorteile:

I like how simple it is to use, if we hire someone new at work they can learn how to use EZRentout super easily. It's useful for what we need it for and gets the job done. There's no limit on uploading documents and images, and it's nice to be able to customize the emails that go out automatically.

Nachteile:

It doesn't have a lot of the features we need for our company. We need to have multiple email addresses for a customer and sometimes it's hard to navigate between different orders when you're on the phone with a customer. You can't search by addresses and that makes it difficult too.

Online Rental Platform

Kommentare: We set-up EZRentOut for our customer that is renting equipment.

Vorteile:

Free trial, easy setup, very responsive customer service

Nachteile:

The platform is performing well. I did not have any issue with their platform so far.

Review

Kommentare: Replacing a client server system with a cloud based system. EZR has been an effective solution

Vorteile:

Handles about 85% of what we were looking for in a new system

Nachteile:

Still a few work arounds. A few more fields specific to our business that tie order processing to the customer will help

Great Program

Vorteile:

Very easy to manage and rent out equipment to our customers. The process is very simple with a simple few clicks to rent out, charge a payment, or return a rental

Nachteile:

integration with our system took a little work but nothing too serious

EZ Rent Out

Vorteile:

We are very happy with EZRent out. Good Mews is a cage free, no kill cat shelter in Georgia. Recently, we began to offer a spay/neuter program for our community cats. Thru TNR trap,neuter and return we are able to save many cats , while addressing the overpopulation problem. We use EZRentOut to inventory our traps and forks that we loan out. It makes my life easier by reminding me which traps are loaned out, by whom and which ones are overdue,. All very simple ! Love this software.

Nachteile:

I can't think of any features that I dislike.

Exactly what we were looking for

Kommentare: Summary: Easy to use and was able to get up and running without much trouble. There are a few things that can be improved but the it seems as though updates are frequent. Ultimately, it's a great bang for your buck for rental businesses. Pros:
- Constantly improving. The little time we've been using EZRentOut, we've already noticed improvements to the platform.
- Though the setup is relatively simple, EZRentOut provides many options to customize the platform to needs. The ability to set custom fields to particular groups is one example off the top of my head.
- The price is relatively cheap considering it's a functional all in one system. We were previously looking to have a similar system developed and we were quoted at $20,000 and up. Even at the most expensive plan, it's a bargain considering it comes with 5 users. Cons:
- The live site is has very limited configuration options and has a few bugs. Though according to their blog it seems like a recent addition to the platform so I am sure they will improve on it.
- Would be great if the QuickBooks integration had the option to carry over the line item over to the invoice line item and sync rental products with products and services in QuickBooks. For now we will be manually be creating invoices in QuickBooks.