CheckMarket Erfahrungen

GO team

Kommentare: I use it internally & externally. It looks professional and it's efficient tool overall.

Vorteile:

The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

Nachteile:

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

Checkmarket Software - My feedback :)

Kommentare: I highly appreciate all the professional help we get from the checkmarket support team & the online support pages. When speaking to the team, there is not only always timely & client friendly feedback, but also always straight to the point = excellent understanding of my issue & solution approach. The team usually directly offers one or multiple solutions to the problem raised (e.g. complex configuration), plus an explanation of what happened or why my config didn't work as expected, so it allows me to build my knowledge over time and get the best use out of the tool. Honestly one of the best tool & client services I've ever experienced on the large landscape of online tools I continously use.

Vorteile:

Extremely flexible / highly customizable to specific needs, and a million possibilities to configure the surveys as you need them, in terms of branching/prefill/depending fields/CSL coding, etc but also branding-wise. We also appreciate the notification feature that can be based on various conditions, we love the easy buildable online dashboards, easy filter.. ability to share (protected or non-protected) those dashboards, possibility to use an own domain. Of course we highly appreciate the features to manage imports/exports of data in bulk and the different distribution channels and possibilities, even to be able to link surveys in between them. The software is also very intuitive and support pages (+ the support team) are well done and are very useful.

Nachteile:

In certain cases (specific needs) we have to work with complex turnarounds to get to the ideal configuration. For branching the IF + AND + OR is great but especially with the OR certain cases are not technically working well, and we need to put quite time consuming workarounds in place. Another little frustration is the survey pdf - so this one is GREAT GREAT GREAT to have and broadly/very much used, but if we could customize (at least slightly) in between different surveys that would be a really valuable one too. One other feature we hope for is that text boxes keep the exact format of the text entered into the text box by the survey respondent (e.g. line breaks, bullets...) All I can think of for now :)

Easy to use, good insights and good support

Kommentare: We use it for internal and external surveys. I works good and is very flexible.

Vorteile:

The system is flexible and easy to use and the support team is very helpfull

Nachteile:

We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us

Effortless Survey Management

Vorteile:

It makes creating and analyzing surveys super easy. I quickly set up a customer feedback survey and got detailed reports instantly.

Nachteile:

I wanted to add a unique question type to my survey, but the available templates didn't support it.

The perfect solution for creating online surveys.

Kommentare: We now have a tool within the company that is used by multiple teams for all kind of projects: from large customer surveys and NPS surveys, to small internal projects as sending invites for events or polling our employees about their job. As the tool is easy to use and no training is needed, everyone can start creating surveys right away.

Vorteile:

- 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive - A tool with lots of features, I cannot think of one that is missing. - You can create and share custom dashboards and reports. - You can set up closed loops for contacting dissatisfied customers. - They have specific features for NPS surveys. - Multilingual surveys are possible - You can choose where in the world your data are stored. - They offer additional services if you lack time or experience. - The value for money is top. - You can distribute surveys through multiple channels (including email, SMS, QRcode) - Surveys and emails work great on mobile devices. - The number of users is unlimited.

Nachteile:

The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.

Checkmarket - Ideal to send out Customized Surveys

Kommentare: I'm really very pleased with the tool. I can not say that there is something I'm not satisfied about. Not only the tool, but also the customer service is top!

Vorteile:

You can lay-out all type of questions Process roadmap that is designed - userfriendly Possibilities to report afterwards

Nachteile:

I don't think there is something not to like. But I'm interested in knowing as much as possible about 'how to score' your answers. I see that a lot of people in our company use the tool, but they very often don't know how to score. And often you are under time pressure - not always easy to deep-dive in all the information on the site. Especially when you don't use the tool frequently.

Excellent product, Really flexible and great customer service

Kommentare: Excellent. I have the product I planned before I started at a reasonable cost.

Vorteile:

The product helps to construct really flexible surveys, with conditional follow on questions that make the survey really quick and simple for the respondent, reducing the number of questions they need to complete to give you the data you need.

Nachteile:

Its complex, because its so customisable, but the support is first class.

The right tool for the job

Vorteile:

Cost is adjusted to the use Security of data Multilingual Broad range of features Ease of use Excellent customer service Excellent support Intuitive Many more

Nachteile:

I don't know based on my use It does what I need

Professional

Vorteile:

It is efficient and support is in general quick and very helpful.

Nachteile:

You may think it is a bit expensive but, though it is clearly not cheap, they offer a lot in change. Maybe an "unlimited respondents" option would be appreciated.

First Surveyn build ever

Kommentare: Nice, easier to make survey than with other survey platforms I tried.

Vorteile:

Possibility of several languages in one survey easy to translate. No subscription needed.

Nachteile:

A lot of possibilities, but with the help of helpdesk easy to find what I want.

happy user

Kommentare: we use checkmarket mainly for smaller ad hoc studies - although recently we worked with CheckMarket on a very complex study - good collaboration

Vorteile:

the software is very userfriendly - a lot of useful functionalities

Nachteile:

you can't introduce weighing variable in the analyses

Multi-lingual software for global marketing

Kommentare: I need to reach and report to a bilingual audience and that's the advantage of Checkmarket

Vorteile:

set up with built-in words and phrases for french

Nachteile:

It is not easy to use and unlike most of its competitors it doesnt' have lots of videos demonstrating techniques on the internet.

Excellent

Kommentare: Excellent, great and friendly support.

Vorteile:

The ease of use, the pretty user interface and the flexibility of downloading the results.

Nachteile:

No negative points. Software is excellent

Can't be anything else but positive. Perfect tool and even more perfect customer service.

Vorteile:

Low costs, easy to use and great support within the tool and if that's not working perfect support from customer service. Very friendly and flexibel people.

Great help

Vorteile:

Easy to use. Great support. Great help function and if I have a question I can call someone who explains it in a clear way and fast!

Nachteile:

RAS. But for this survey, I can not choose my 'industry'. I work as a consultant and that is not an option in the list.

User friendly and great customer service

Kommentare: This tool gives you in a split of a second an overview of the results of the survey you launched. When you encounter a problem, a great team of reps takes care of a persistant follow-up and a tailored answer/solution.

Vorteile:

User friendlyness and a great customer service

Nachteile:

Building a survey is not always that easy and integrating data files needs good and accurate knowledge of the tool (e.g. abbreviations of the countries)

A very satisfied customer

Kommentare: I've been working with CheckMarket for over 3 years now, and from the beginning I've been very satisfied with the tool. I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys. They are also very helpful when it comes to making (sometimes quite a few!) changes to a survey just before publishing or helping implement a new style following a rebranding. The ease of use of the tool is something I appreciate a lot, especially when there are so many things going on in one day - setting up a survey, even in multiple languages is quite straightforward. Overall, I'm extremely happy to be a CheckMarket customer!

User friendly tool with great helpdesk.

Kommentare: gives us the data we need.

Vorteile:

I'm very satisfied with the tool and for the support the CheckMarket team provides for questions and problems.

Thank you!

Vorteile:

I only used the software when I needed to upload some documents. This documents were easy to upload and I always received a friendly confirmation from the team.

Nachteile:

I haven't used the software that much to give a response on this question.

CheckMarket is very intuitive and easy to learn

Vorteile:

It's ease of use when I have to train others implementing surveys. Each User has their own account and cannot see the other surveys. Help centre is very quick

Checkmarket Review

Kommentare: Checkmarket is a really "ready to use" tool with a fantastic support behind. We use the tool almost for all our customer research, from a small easy survey to a big and complex research project.

Vorteile:

Easy to use, self explaining, support module

Nachteile:

no idea

Professional tool

Kommentare: Easy to use; support dept reacts quickly.

Vorteile:

This tool delivers all the functionality I expected from a survey tool. The software builders delivered a product that is complete and very easy to work with. I wanted to make a survey to evaluate my project. Using the examples it took me less time than I expected to design and complete the survey.

Nachteile:

Nothing! I did not miss functionality in the software.

Zen Car survey

Kommentare: Overall experience with CheckMaret was good : very reactive and efficient (coding survey, translating survey, email requests). But quality check should be done more properly as we experienced an issue with the survey after asking a final update on the survey. It went live with the issue but fortunately it didn't bias the results and was correctled quickly

A great software which probably offers the best value for money.

Kommentare: Easy to use with enough features for a very good price!

Vorteile:

Very intuitive, simple, with enough options and features. The best thing if you'd ask me is the fact that the helpdesk consists of REAL PEOPLE picking up the phone, who're very keen to help you out with anything. I like this!

Nachteile:

In some cases, it doesn't have the features which very expensive software do have. But then again, value for money is really high at CheckMarket!

All is perfect!

Kommentare: I'd highlight the ease of use of the system, one can programme a questionnaire without the need of previous experience in the matter. The FAQ is great, very comprehensive, there's an answer for any question and if not, one gets immediate help from the support. I'm very happy to have discovered Checkmarket