Bewertet am 23.1.2019
Kommentare: I use it internally & externally. It looks professional and it's efficient tool overall.
Vorteile: The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!
Nachteile: If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.
Bewertet am 24.4.2017
Easy to use and great support
Kommentare: It does not require a great deal of software skills to use CheckMarket and programme your online survey. Furthermore, if anything does not turn out the way you planned, the CheckMarket team is ready to guide you through the software and show its possibilities. While the lay-out options are rather limited, each survey is appealing to respondents and yields a good response rate. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online. Recently, our company also used the CheckMarket panel to survey a representative sample of 1 000 persons. We could monitor the response in real time and were able to close the survey after 10 days while it would have taken us weeks to reach the same group of people through alternative channels. It is definitely worth considering this way of distributing your online survey when you are looking for a high response rate among people with a certain profile in a short period of time. You can achieve great results by joining forces with the CheckMarket team!
Vorteile: It is easy to use, has a lot of features and the support team is easy to reach and helps you wherever possible.
Nachteile: The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.
Bewertet am 22.1.2020
Powerful market research tool !
Vorteile: So intuitive, continously improved with more and more interesting and useful features, amazing customer service, enables to do almost all what I can imagine.
Nachteile: Often difficult (or even impossible) to find information I am looking for in the help center, there are some things that I am not able to do (personal default templates for reminder e-mails, for example), a first disappointing experience with support on CSL.
Bewertet am 27.11.2019
The perfect solution for creating online surveys.
Kommentare: We now have a tool within the company that is used by multiple teams for all kind of projects: from large customer surveys and NPS surveys, to small internal projects as sending invites for events or polling our employees about their job. As the tool is easy to use and no training is needed, everyone can start creating surveys right away.
- 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive
- A tool with lots of features, I cannot think of one that is missing.
- You can create and share custom dashboards and reports.
- You can set up closed loops for contacting dissatisfied customers.
- They have specific features for NPS surveys.
- Multilingual surveys are possible
- You can choose where in the world your data are stored.
- They offer additional services if you lack time or experience.
- The value for money is top.
- You can distribute surveys through multiple channels (including email, SMS, QRcode)
- Surveys and emails work great on mobile devices.
- The number of users is unlimited.
Nachteile: The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.
Bewertet am 8.8.2019
Easy to use, good insights and good support
Kommentare: We use it for internal and external surveys. I works good and is very flexible.
Vorteile: The system is flexible and easy to use and the support team is very helpfull
Nachteile: We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us
Bewertet am 22.1.2020
The best I ever used
Vorteile: Multi-lingual, easy, powerful, excellent reporting
Nachteile: Nothing to mention. I just proposed to develop multi-waves evolutions in the reporting (but helpdesk gave me a solution I'll try)
Bewertet am 12.11.2019
Vorteile: It is efficient and support is in general quick and very helpful.
Nachteile: You may think it is a bit expensive but, though it is clearly not cheap, they offer a lot in change. Maybe an "unlimited respondents" option would be appreciated.
Bewertet am 17.5.2019
Great software, excelent solution!
Kommentare: This solution will save many hours of lost work.
When I was looking for a software solution, what captured my attention to CheckMarket was the infinity of possibilities. Not only in the surveys available but also to report their results.
In adittion, the support team was always there for us even in demo time period.
Nachteile: It would be nice to allow export data to adittional formats.
Bewertet am 24.1.2020
Possibilities to give feedback and benchmarks according to the results of the respondants
Kommentare: We were very pleased with the online self-scan and with the development proces. Checkmarket developper clearly explained what we could expect and what would not be possible.
Vorteile: We have been able to create an online self-scan voor meetingvenues that provides respondants with relevant advice and tips according to the answers they give. If their venue misses specific infrastructure or services, they recieve specific information in their report. They also get a general benchmark next to their own aswers, thus they can imediately position the level of services and infrastructure or their own venue in the overal market.
Nachteile: We could not give a venue a costumized benchmark. A venue can benchmark itself against the avarage of all respondants, or against all the venues with one common characteristic eg capacity, or type.... But not with venues of a similar capacity and type and location.
Bewertet am 27.10.2015
it is a nice introduction
We have a NPS score! We started working with CM since august this year.
I'm satisfied but hope to get more knowledge about future developments of checkmarket. Customer behaviour is changing. Customers are tired of getting so many surveys.
I met a company named Starred.nl from Amsterdam. They present short testimonials in 1 screen. Easy to deal with. For me that is the future. Expescially if you send a survey after live contact. I'm curiouse if checkmarket see a oppertunity for the future (new generation customer). Further more I a satified customer!
Bewertet am 31.7.2019
Excellent product, Really flexible and great customer service
Kommentare: Excellent. I have the product I planned before I started at a reasonable cost.
Vorteile: The product helps to construct really flexible surveys, with conditional follow on questions that make the survey really quick and simple for the respondent, reducing the number of questions they need to complete to give you the data you need.
Nachteile: Its complex, because its so customisable, but the support is first class.
Bewertet am 7.7.2017
Time saving tool
Kommentare: lots of time, nice and professional reports
Versatile tool with lots of customization possibilities
We use this tool for various trainings and events. Thanks to its ease of use and customizations we saved a lot of time and achieve a greater professional appearance.
Lots of functions, many question types
Nachteile: If you make changes or corrections in the invitation mails, you have to click often to make the same changes in the remindermails.
Bewertet am 31.3.2017
Kommentare: I am extremely happy and satisfied with the Checkmarket tool and Customer Service so far. Keep the excellent work.
Vorteile: Very flexible to build surveys exactly for our needs. Userfriendly/easiness to use. Possibility to learn and work out logics/solutions oneself. Wide range of possibilities to improve layout and improve the experience for the people who will receive the surveys (question embedded in email, layout, personalizable email address and fields). Online formulare was built by the customer service team for us and combined with one survey, in order to make it easy for various internal teams to access a common survey and send surveys individually as when they need to - without even logging into the system. Excellent experience with your customer service who are very friendly and professional, trying to investigate/help straight away, and this not only now as we are clients (having purchased the license) but even also already during the set-up process and pilot phase with the free license.
Nachteile: At the moment I cannot even think of anything better.
Bewertet am 26.6.2017
Easy to use tool for data collection
User friendly software for data collection
Vorteile: Very user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.
Nachteile: The options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.
Bewertet am 28.6.2017
Very user friendly tool.
Vorteile: The CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!
Nachteile: If the software could be offered in Dutch, that would be an advantage.
Bewertet am 24.6.2017
Great functionality... excellent support!
Kommentare: Ability to manage surveys for multiple client engagements efficiently.
Vorteile: Out of the gate, the software contains most every option required for managing your surveys. Additionally, the service comes with a simple use based licensing scheme. However, the best part of the experience is CheckMarkets support process. Things do not always go perfect with commercially available software. An organizations ability to re-mediate issues quickly is key . and that is definitely where CheckMarket excels. Time between support request and resolution (whether it is a user knowledge issue or something that requires CM development involvement) is definitely more efficient than other vendors we experience.
Nachteile: The use of images in surveys could be more intuitive and efficient. With the documentation it did not take more than a few minutes to figure it out, but definitely room for improvement as it is a multi-step process.
Bewertet am 1.2.2019
Kommentare: we use checkmarket mainly for smaller ad hoc studies - although recently we worked with CheckMarket on a very complex study - good collaboration
Vorteile: the software is very userfriendly - a lot of useful functionalities
Nachteile: you can't introduce weighing variable in the analyses
Bewertet am 28.3.2018
Best survey tool
Vorteile: One of the best survey tools with many personal customization capabilities, you can do as per your personal choice and the user interface is very easy to understand.
Nachteile: Working with too many questions can be a little frustrating for the respondents as we need a genuine and detailed information from them.
Bewertet am 19.8.2019
Kommentare: Great! You are there turning into facts what we need and every crazy idea. Outstanding Level of support.
Vorteile: Functionalities, posibility to build all what you need for information analysis.
Nachteile: Not mandatory fields for comments and rater identification
Bewertet am 21.6.2018
We use this platform to develop and send program evaluation surveys for campaigns
We can have better control over where our data is housed. The controls for design are fairly intuitive and easy to learn. The reports are attractive and easy to interpret with many options as to how to display the data.
Online sign in is convenient.
They provide different methods to distribute the surveys
The limits on respondents based on the plan purchased could be an issue for some organizations.
Some of the more advanced customization controls during survey construction are a bit clunky and could be refined further for a better user experience.
Bewertet am 26.1.2019
Kommentare: Almost all of our questionnaires are organised with CheckMarket.
Ease of use to start a questionnary. You don't have to wait for a validation or confirmation.
No major disadvantages.
Some difficulties while switching between different languages in one questionnaire. You can't just copy a list of answers any more.
Bewertet am 5.9.2019
A non-professionnal user
Vorteile: It is easy to create a survey. If you know how to build a survey on paper, you find easily the way to create it on line. And you discover then different ways to ask your question. By using the tool you can slowly go further and discover other ways of asking questions or other features of the tool.
Nachteile: The graphic dimension remains quite rigid. It does not seem flexible enough to change the rendering at the graphical level.
Bewertet am 15.12.2016
Your tool is great and provided me with options that are unavailable in other basic survey tools. However, there are certain limitations where I was inconvenienced.
eg: auto coding of questions were not possible, not possible to avoid double counting when crossing by several answers-> this is important when we filter respondents using a multiple answer question.
Vorteile: The logic.
Nachteile: Limited availability of programming options such as auto coding and analysis options such as crossing by several variables in a multiple answer question excluding double counts.
Bewertet am 27.2.2019
Good quality, great support and flexibility
Kommentare: Thanks to CheckMarket we have been able to set up qualitative and user friendly questionnaires that help us service our clients in a professional way
Vorteile: the software is trustworthy and flexible
Nachteile: takes time to find your way within the software
Bewertet am 25.1.2019
Great for Feedback
Kommentare: I've had next to no trouble from this software. Need to make a survey? Look no further.
Vorteile: I enjoy how simple this software is to use. It is very straightforward and I had no issues creating effective surveys for feedback.
Nachteile: I always seem to think that any survey software would benefit from having some type of way to add further customization options, such as adding images, sound clips, or something along those lines. Not always necessary to make a good survey, but could definitely give a competitive edge.