PhoneBurner Erfahrungen

Best Software Rollout!

Kommentare: We needed a software to quickly be able to dial through our existing database of clients. We were able to get this up and running in less than a week. Customer service has been fantastic. This company will actually reach out once you are set up just to spend some time screen sharing with you to make sure you are taking advantage of all the software has to offer. We didn't ask them to do this, the came to us.

Vorteile:

The software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software.

Nachteile:

The only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time.

Getting a lot more done with this tool

Kommentare: Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

Vorteile:

Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

Nachteile:

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.

How PhoneBurner Makes My Life Easier

Kommentare: I overall enjoy using it.

Vorteile:

The autodialing/voicemail/email feature - it saves me hours of work a day.

Nachteile:

It can be glitchy and crash sometimes - such as system crashes.

Game. Changer.

Kommentare: Biggest benefit is the time saved. It will change how you structure your an entire day.

Vorteile:

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: * Interface is incredibly user friendly * Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless * Pre-recorded voicemails so you can tailor them to the type of calls you're making. * Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info) * Dial Sessions can be easily picked back up if you didn't get through one. * Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. * Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful. * Pays for itself with the time you're able to save Can't recommend it enough.

Nachteile:

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Worked ok

Kommentare: There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer.

Vorteile:

There is a definite learning curve but it does what it's supposed to do.

Nachteile:

I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic.

Dramatically improves my outbound calling.

Kommentare: Force multiplier! Calling and record keeping is very much faster.

Vorteile:

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Nachteile:

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

Kommentare: Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

Vorteile:

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Nachteile:

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Best productivity tool on the market

Kommentare: Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner!

Vorteile:

Ease of use, functionality, integration, customer support

Phone Burner is Flawless and Absolutely Essential

Kommentare: We have been using Phone Burner for our national marketing agency (Insurance) for over a year now and it has been the most important tool for us in our marketing arsenal. We have had as many as 5 seats at one time active. I have made suggestions for improvement and the team is so responsive that often my suggestions are implemented within the week. The level of customer support is top notch. Can't say enough good things about Phone Burner

Vorteile:

Completely intuitive and user-friendly. Full of great features

Nachteile:

Any cons I've had usually get addressed and fixed by the tech team. And I'm very picky so I've sent in a lot of minor bug fixes and suggestions. So the cons usually don't remain an issue for long.

SOFTWARE PAID FOR ITSELF ON THE FIRST DAY

Kommentare: It's been wonderful. It took my teams calls from 80-100 to 300+ within the first day. Not to mention, I'm getting 20-30 follow ups per person per day! It's a little early to tell, but just one conversion from a single day would pay for the software for a year.

Vorteile:

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Nachteile:

If I was being picky, I'd like the option of at least one number free with the software instead of having to purchase other numbers, but that's more of a business model problem than a software issue.

Great product!!! Especially for cold calling.

Kommentare: This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Vorteile:

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Nachteile:

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

My Experience Using Phoneburner For Sales

Kommentare: Since I use it daily, it's performance has had a profound impact on my sales. Other people on my team who use it, can attest to its ability to making contact with their customers. I have over 4,000 clients, so this system enables me stay connected quite well, all the time.

Vorteile:

First of all I'm in the rare coin business and our company has new offers every week. The ease of use of this product is excellent, so I like that I can record a 60 second spot about the opportunity and then be able to leave a message for the customer. In addition I can also send an email on the opportunity for maximum exposure & contact delivery. I'd say only 10-20% of the 100 calls I set-up in Phone burner actually answer the call. This program is very effective and I get callbacks and online business daily.

Nachteile:

I have none. Whoever created this system, knew what every sales person needs.

Up-to-date technology, it transformed the way we used to work in the past

Vorteile:

You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need. Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it!

Nachteile:

The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes.

Great Product with Great Support

Kommentare: They have an excellent trial program which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes.
Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract. I love their ROLLOVER Minutes policy where they allow you to roll over unused minutes from this month to the next month so that your investment is protected.
It's super easy to create a list from either leads or contacts. Just select your leads upload them and you're dialing away. I also like the Salesforce.com integration.
An extremely demanding request I had was integration with my existing system. PhoneBurner worked with me tirelessly and efficiently and very quickly to fully integrate into my own community environment, smoothly navigating a tricky technological hurdle that salesforce.com had in place. They just took care of it.
Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use. The integration with salesforce.com makes it a cinch. The ease of recording voicemail and send email is also a huge plus.
But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success.
When I find an application that does what it says I'm a huge fan. But the real test for me is always whether the organization will support me when I need them. Phone burner more than satisfied on both counts.

Invaluable

Kommentare: A+++ I couldnt be happier

Vorteile:

I have used Phone Burner for almost 10 years, and I have to say that if it wasnt for this system I probably wouldnt have been as successful as I am today. I owe a great deal of gratitude to the creators and staff at Phone Burner!!! Thank you!!!

Nachteile:

There are no cons, Phone burner is constantly working to improve their platform with the changes in business.

Feel The Burn

Kommentare: Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze.

Vorteile:

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time.

Nachteile:

There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer.

Very limited functionality, decent for a mom and pop shop

Kommentare: Good for a small mom and pop intake situation

Vorteile:

The ease of integration is the best part of the product. Simply upload an XLS sheet and go.

Nachteile:

There are no ways to ensure the intaker is actually making the calls

Great Tool

Kommentare: The tool helps our sales team reach out to more prospects daily and the customizability is really effective!

Vorteile:

We love that the software is constantly evolving for the better, and that the technical support is always responsive and willing to help.

Nachteile:

There's nothing we don't love about this software.

Great phone tool for your sales team

Kommentare: Great experience helping grow our company faster than we imagine

Vorteile:

I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns

Nachteile:

I really have no complaints. The product is on par

Make my life easier

Kommentare: Very good, not give them and excellent since there is always room for improvements

Vorteile:

Easy to use, reliable and with a lot of features.

Nachteile:

Reporting, need to be able to customize the reports for the users. (Example, divide the phones per zone)

Managing Partner

Kommentare: Great tool to track sales call process

Vorteile:

Easy to use Simple Reporting is easy to understand

Nachteile:

Live Listing or whispering function would be great if had Sometimes it takes forever for the recordings to populate

PhoneBurner review

Kommentare: Everything from the free trial, to the ease of using it, to the customer service was excellent

Vorteile:

I've been in sales for over 40 years and watched as auto dialer's and progressive dialer's progressed. I'm now a consultant and tried many of them who are out there now. Non of them are easier and offer mare the Phoneburner

Nachteile:

To be very honest I don't have anything negative to say about the product except it would be nice if it were free

Everything you need to stay connected

Kommentare: The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter.

Vorteile:

PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

Nachteile:

I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes

CUSTOMER SERVICE IS SECOND TO NONE!

Kommentare: I don't go out of my way to give a review unless someone over delivers. First, Austin in the customer care dept made sure I was on the right program. He asked me questions (Thank God) that were relevant to my existing needs, and didn't product puke. Also, Austin LISTENS! Whoever raised him, should be very proud. The Director of Business Development at PhoneBurner John Greene reached out to thank me for considering Phone Burner WOWZERS! Why WOWZERS? When does a Director of Business Development reach out to anyone, for anything besides problems? I'll wait... Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions? LEADERSHIP! PhoneBurner exemplify the 1% of companies who strive to over promise and over deliver! Don't use SPEEDDIALER PRO or anything else. Why? Because their customer service SUCKS and they all have a superiority complex. Don't look any further, PhoneBurner Team is "Second To None" and our company will only work with the best. As for the rest? I rest my case... Chris Thomas
Founder glumobilemedia

Best alternative to predictive dialing

Kommentare: There is a slight learning curve but it's well worth it. So many reports you can build, trackers, tags, options, automation and time saving features. Really boosts productivity for agents. There are also a lot of informative videos for set up and advanced users. So far, any questions I've had have been answered via one of the tutorials or by one of the customer service representatives. Team also built a whole new report with a new format for me. The level of customer service is above and beyond. I will bet that you'll purchase after the free trial.

Vorteile:

Feature-rich, excellent customer support, flexible. Great for increasing agent productivity and driving competition within your sales team.

Nachteile:

I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.