PhoneBurner Erfahrungen

Outstanding CRM for Generating More Calls, Emails, and Voicemails

Kommentare: Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Vorteile:

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Nachteile:

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Best customer service of all 7 call software I used. Outstanding.

Kommentare: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Vorteile:

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Nachteile:

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Very limited functionality, decent for a mom and pop shop

Kommentare: Good for a small mom and pop intake situation

Vorteile:

The ease of integration is the best part of the product. Simply upload an XLS sheet and go.

Nachteile:

There are no ways to ensure the intaker is actually making the calls

Phone Burner Review

Kommentare: I recommend the Phone Burner platform because it is practical and user friendly. Plus, it really helps to have custom real-time accurate interactions with customers, to increase sales.

Vorteile:

I like the fact that Phone Burner is so customizable. Every business needs something different that works for them. And this platform has the ability to adapt accordingly. It is practical, easy to set up, and user friendly.

Nachteile:

It can be a tad expensive for a small business. But it is really worth it. If you use it on a consistent daily basis.

Making 400 calls per shift has never been easier

Vorteile:

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Nachteile:

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

Getting a lot more done with this tool

Kommentare: Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

Vorteile:

Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

Nachteile:

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.

Need to make more calls? YOU NEED THIS!!

Kommentare: I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!

Vorteile:

I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!

Nachteile:

I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.

A Great Tool for you Toolbox!

Kommentare: Make it a great day!

Vorteile:

The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to upload as many leads as you could possibly dream of. You can sort & prioritize leads, set up dialing sessions to call prospects while viewing your own phone scripts. That’s a big plus. No more being tongue tied! You can customize follow up emails, while the system records your results. The Smart Sender option packages your videos and links into one compact email package to your prospect/clients. That’s really nice.The instructional videos are nicely put together that explain the system and can answer questions. If you need assistance, the Support Staff are very helpful and quick to be there.Phone Burner is an excellent tool to help build high-trust client relationships. It’s great tool for your toolbox!-Karl Kindschi, Phone Burner Subscriber

Nachteile:

Nothing comes to mind. When I think of something, I'll let you know.

My Experience Using Phoneburner For Sales

Kommentare: Since I use it daily, it's performance has had a profound impact on my sales. Other people on my team who use it, can attest to its ability to making contact with their customers. I have over 4,000 clients, so this system enables me stay connected quite well, all the time.

Vorteile:

First of all I'm in the rare coin business and our company has new offers every week. The ease of use of this product is excellent, so I like that I can record a 60 second spot about the opportunity and then be able to leave a message for the customer. In addition I can also send an email on the opportunity for maximum exposure & contact delivery. I'd say only 10-20% of the 100 calls I set-up in Phone burner actually answer the call. This program is very effective and I get callbacks and online business daily.

Nachteile:

I have none. Whoever created this system, knew what every sales person needs.

Phone burner is awesome

Kommentare: Love it

Vorteile:

It’s so easy to use and it allows my work productivity to triple compared to hand dialing

Nachteile:

Not a lot of cons only thing I wish is I could input my book of business in it as well.

Great product!!! Especially for cold calling.

Kommentare: This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Vorteile:

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Nachteile:

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

Up-to-date technology, it transformed the way we used to work in the past

Vorteile:

You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need. Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it!

Nachteile:

The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes.

Power Dialing and Contact Management with SUPERB customer support.

Kommentare: PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position.

Vorteile:

The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Nachteile:

It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

Amazing Program & Amazing Support Staff

Kommentare: I would have to say that my favorite Tech Support person to work with would hands down be CSR. They are quick to reply and to try to fix any issues my team and I run into. Not to mention the program itself is SUPER EASY to use!

Vorteile:

It is easy to use and really increases your productivity.

Nachteile:

I can't say that there is much that I don't like about the software. If I had to choose something it would be that there is not a way to sub-folder in a sub-folder. So if I have one folder CA Contacts for example and I wanted to make a set of folders for the contacts that I started to call in Jan and another one for Feb; and in sub-folders to that put the contact in folders in accordance to my disposition buttons.

Worldclass!

Kommentare: I've personally used the PhoneBurner system for my own insurance practice for years before devoting my work to serving other users in the insurance industry. The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

Vorteile:

The PhoneBurner software is linear and user friendly and created with the user in mind!

Nachteile:

There is nothing I like least, the product is worldclass, with worldclass people running the business!

Easy to Use

Kommentare: As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Vorteile:

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Nachteile:

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

PhoneBurner Actually Makes Cold Calling Fun

Kommentare: It really did make Cold Calling Fun!

Vorteile:

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

Nachteile:

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.

Best productivity tool i use

Vorteile:

i could never reach the number of clients and prospects that i reach in the time period that i reach them in with any other tool. I love phoneburner!

Nachteile:

the import process was not as good until the upgraded it. now it rocks!

11 out of 10!

Kommentare: It turned a lengthy painful process into an easy, efficient, and enjoyable experience

Vorteile:

It streamlines every step and makes each step dummy proof

Nachteile:

We had a few small glitches when we first upgraded our account with the leadstreams that came from the old system into the new upgraded version, but those were quickly resolved and now it all runs like a dream.

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

Vorteile:

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Nachteile:

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

PhoneBurner is a game changer

Kommentare: I started Phoneburner in May 2018 and I had $0 sales, when I started using it, I ended the year at 102% of Goal. I loved the easy of being able to get through my calling list quickly and then also leave emails for those I left voicemails to, I have had much better response and I will continue to use it

Vorteile:

I like the easy of use and how much success I have had with it.

Nachteile:

The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user

PhoneBurner review

Kommentare: Everything from the free trial, to the ease of using it, to the customer service was excellent

Vorteile:

I've been in sales for over 40 years and watched as auto dialer's and progressive dialer's progressed. I'm now a consultant and tried many of them who are out there now. Non of them are easier and offer mare the Phoneburner

Nachteile:

To be very honest I don't have anything negative to say about the product except it would be nice if it were free

PhoneBurner

Kommentare: PhoneBurner is the most valuable tool I have other than my web site. It is a wonderful product.

Vorteile:

This software is very intuitive. They are always thinking of new ways to improve their product. I really like that.

Nachteile:

Nothing I can think of, I have really never found anything I didn't like.

PhoneBurner Great Help in Lead Management and Generating Sales Opportunities

Kommentare: It has been great using PhoneBurner as it has helped at going through thousands of potential customers really effectively and efficiently, and filter based on a host of variables. Sometimes there is a needle in a haystack, and it helps us find it.

Vorteile:

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

Nachteile:

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

I can't be happier with PhoneBurner and their entire team!

Kommentare: Phenomenal!

Vorteile:

Easy to use, customer service, adapts to our needs.

Nachteile:

I would love for it to have more reporting options.