Über Exotel

Geschäftstelefonsystem, das Kundenkommunikation durch CRM-Integrationen und mehrstufige IVR-Unterstützung ermöglicht.

Erfahre mehr über Exotel

Vorteile:

As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Nachteile:

Sometimes wrong status, API Response time is less.

Bewertungen zu Exotel

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,1
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,0/10

Exotel hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 60 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (60)

Tapesh
Tapesh
Alphonic Network Solutions in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Software for cloud and virtual Telephony in India

5,0 vor 3 Jahren

Kommentare: Team is very helpful to setup your number and the things you needed they will understand your requirement.

Vorteile:

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Nachteile:

They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.

Puvinthan
Sales & Operations Marketing Executive in Malaysia
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A Good Product with a Lousy After Sales Services

4,0 vor 7 Monaten

Kommentare: The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.

Vorteile:

1. Very easy to use and monitor your calls 2.

Nachteile:

1. It has to do some presetting by installing a 3rd party software, prior using the number through the software

Senthil
Manager operations in Indien
Bankwesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very worst customer support

3,0 vor 2 Monaten Neu

Kommentare: The worst experience ever had

Vorteile:

The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless

Nachteile:

We get billing error from a matured so called technology driven company !!!

Verifizierter Rezensent
Manager- Marketing in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Exotel: Enabling hassle-free handling of your Inbound contacts

5,0 vor 3 Monaten

Kommentare: Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent.

Vorteile:

Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up. You will not need any formal training to design the workflows on this. Secondly, pricing of the product is reasonable for any small and medium sized business. Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way.

Nachteile:

Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features.

Verifizierter Rezensent
Business Analyst in Indien
Verifizierter Nutzer auf LinkedIn
Paket- & Frachtlieferung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Product with great options

5,0 vor 3 Jahren

Kommentare: Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.

Vorteile:

Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.

Nachteile:

Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.

Prasanna
CEO in Indien
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My take on Exotel

3,0 vor 3 Jahren

Kommentare: It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.

Vorteile:

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.

Nachteile:

There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.

Pramod
Business Analyst in Indien
Transport/Güterfrachtverkehr/Schienenverkehr, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good Service & easy to use

5,0 vor 3 Jahren

Kommentare: it's good experience using this software

Vorteile:

Dear Team, I am an user of exotel since year it's easy software to use and really very useful as well tremendous support from support team

Nachteile:

easy to use , and helpful to generate the leads

Asif
Senior Executive in Indien
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ezetap Oboarding Experience

4,0 vor 3 Jahren

Kommentare: I configured and setup exotel to Ezetap with the help of reps who was very much helpful and the flow that we designed and the applets that was available just worked brilliantly.

Vorteile:

UI is most user friendly and the applets just works flawlessly

Nachteile:

Waiting for SMS approval was a pain, had to followup multiple times to get it approved on a last minute request, but yes work used to be done with your support Ninja's help

Akash
Team Lead in Indien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ease to use

4,0 vor 3 Jahren

Kommentare: Dashboard when compared to Twilio this can be improved with new design.

Vorteile:

The custom API integration with the software is super easy.

Nachteile:

Dashboard features can be improved more like Twilio.

Verifizierter Rezensent
Vice President Talent Acquisition in Indien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic Platform

5,0 vor 3 Jahren

Kommentare: Education Admission and Placement Related Calls in Institution

Vorteile:

Ease of use and Easy follow up on all calls received, Never miss a single call

Nachteile:

During Several attempt by callers, calls are assigned with little interval of time.

Anchal
Product Manager in Indien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A excellent tool for communication!

5,0 vor 3 Jahren

Kommentare: It has been great so far. Product is bug free and support is super quick and easy to access.

Vorteile:

- Exotel has helped us build a reliable connection with our customers over voice & SMS. - Exotel allows a personalised experience for the customers over voice calls. Tracking, managing and building call flow is pretty easy. - It has excellent features like multi-level IVR, call recording, call routing, call analytics, etc - No hardware required - Phone number masking is the best feature of this software - Excellent support from Exotel team

Nachteile:

Nothing I can think of / encountered during the usage in the last 2 years

Siddhaarthan
CEO in Indien
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review for Exotel

5,0 vor 3 Jahren

Kommentare: I would really appreciate the experience with Exotel so far. Nothing to complain and u guys do a great job.

Vorteile:

A very reliable platform to ensure all your calls are properly tracked and recorded. And really helpful support team who are always quick to respond. As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Nachteile:

The UI and UX is not very approachable. Yes it is simple but certain things you definitely need assistance to get it done. Integrations like Zoho CRM and the likes are a bit costly, I understand that there should be a monetary element for any company to sustain but it would be great if this issue could be addressed.

Prince
Manager in Indien
Immobilien, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Nice and Easy to Operate

5,0 vor 3 Jahren

Kommentare: It's very easy to operate and such user friendly. I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required.

Vorteile:

Ease of use - I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required

Nachteile:

Nothing specific as of now; since I haven't faced any problems

Ramesh
Co-Founder in Indien
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to setup, Value for Money but packed with couple of minor/medium issues

4,0 vor 3 Jahren

Vorteile:

Easy to setup and build workflows, value for money,

Nachteile:

When I call customer support for help, they insist on writing an email... I think they could create ticket based on the problem explained over the phone and send a mail with ticket details. Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region. The console is not very user friendly, When you have more number of users and groups, to add an user to newly created group you will have to scroll down endlessly to the bottom of the page to find the group which is newly created

Chiranjeevi S
Asst Manager in Indien
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BEST SOFTWARE IN MARKET

5,0 vor 3 Jahren

Kommentare: Overall experience with this software is amazing. Better than from other softwares in market. Would recommend other clients to use this software.

Vorteile:

The software is very use friendly easy to use this software helped us to drive the performance on floor. We get multiple option in this software we review. Best customer support from exotel team using this software from 3 plus years.

Nachteile:

We need to have real time management in this software.

Mohamed
Cloud Deployment Engineer in Indien
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Product so far with little hiccups

3,0 vor 3 Jahren

Vorteile:

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it. Call recordings how the call was routed and who picked up the call what happened to call everything was present and with much user-friendly interface

Nachteile:

I hope they solve the interconnectivity between the different service providers. There was a lot of issues with voice when agents used airtel. voice is a huge issue sometimes we will not be able to hear voice clearly

Sachin
Sales Head in Indien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Feedback on Exotel Platform

5,0 vor 3 Jahren

Kommentare: IVR for sales and support team
COD verification
Ability to record calls for training , tacking and monitoring

Vorteile:

Call Recording quality , Up Time , API support

Nachteile:

- Not having capability for parallel ringing , call transfer, conference - Not allowed for automated calls for COD verification . Should have an ability to call DND numbers based on flow ID approved internally by the team when used via API.

Siddharth
Founder and CEO in Indien
Lebensmittelproduktion, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not Happy With Customer Service

4,0 vor 3 Jahren

Vorteile:

It is easy to use and easy to integrate. It is affordable.

Nachteile:

Some features like auto-calling are not available. Also, to use the software, it is critical to have a good customer support. The response from your staff is almost always late and not adequate. We end up wasting a lot of time using this software. The main purpose was to save time and it ended up doing opposite.

Maulik
Owner in Indien
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use virtual phone

5,0 vor 3 Jahren

Kommentare: We use a virtual number to provide support to our customer, with easy API we find user type like free or premium & divert call accordingly, also it's very useful when we have some holiday announcement or to notify the user when the support team is offline!

Vorteile:

it's very easy to use, support team is also very helpful & system have many features that suits all our business need

Nachteile:

I think you need to build a Mobile App so I can manage my VR number from mobile

Manjunath
Head of Opearations in Indien
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Service Delivery

5,0 vor 3 Jahren

Kommentare: Excellent Product which meets overall expectations.

Vorteile:

This is a user friendly software which can be used without any assistance. Admin has all the access which can be customized which will inturn help service end customers and its hassle free.

Nachteile:

We do not have a dedicated service manager

Krishna kumar
Founder in Indien
Internet, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Redefine the Telecom

5,0 vor 3 Jahren

Kommentare: As a startup we started exotel with free startup plan, now we use it more than for 3 years, we don't have a second thought of switching to other providers, because of the reliability.

Vorteile:

Reliability Integration part - API & web hook True cloud Flexible customer support

Nachteile:

Software features - we requested features but we never get one

Jayanth
Sr Manager in Indien
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Product

5,0 vor 3 Jahren

Kommentare: Have had a great experience using exotel. I'm sure I will bring them into every organisation that i work with

Vorteile:

Ease of setting up, highly configurable based on the process, routing logics, integrations available, ability to send masked sms,

Nachteile:

The ability to not connect to fixed landlines but rather connect only to agent mobile phones.

Prantik
IT MANAGER in Indien
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best in market

5,0 vor 3 Jahren

Vorteile:

The ease of use. The entire set-up processes is well documented and hardly takes 5 mis to set up a process.

Nachteile:

Unavailability of fancy numbers. The Exophone numbers are not in the premium range. I think there can be a different section for those customers who don't mind paying a premium for a fancier number.

Asif Ali
Managing Director in Indien
E-Learning, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy Setup & User Friendly

4,0 vor 3 Jahren

Kommentare: I have a wonderful experience with Exotel. I have set up exotel for my first IVR Solution. I am glad that I chose Exotel because in the starting of a business we definitely need a simple, easy and ready to use IVR solution. However, sometimes I face some challenges with the calls but I think this is part of the business.

Vorteile:

I like their panel because it is simple and easy to use. User can easily on/off himself easily.

Nachteile:

There is no live calling feature. Exotel should implement the live calling feature.

Deepanshu
Marketing Manager in Indien
Erneuerbare Energien & Umwelt, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A good platform to keep track of calls

5,0 vor 3 Jahren

Vorteile:

It's easy to use software which helps me to analyse the count of inbound calls from campaigns as well as to monitor my team activity individually.

Nachteile:

The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me