Freshtix Erfahrungen

Great App for Events

Vorteile:

It was super easy to use from selling tickets to guest check-in. The company provided staff for us, too!

Nachteile:

No complaints. It was really simple to use.

FreshTIX Always Delivers ::: Functional, Friendly, Forward-Thinking, and SERVICE EXCELLENCE

Kommentare: We have been clients since their early days (perhaps even during development and/or beta). We value the RELATIONSHIP with their team and the stellar way they make us a priority. THANK YOU, FT TEAM!!!! We use the platform for ticket sales, comp guest fulfillment, marketing, tracking, and customer search purposes. We have collaborated with their developers and shared ideas for product enhancements and functionality additions. They have valued our input and LISTENED. A few of our observations/suggestions have been included in subsequent version releases --- helping to improve the service for all users/clients. Their SERVICE is most appreciated. Their UI has always been clean. Their overall delivery of technology solutions has made our business more productive.

Vorteile:

The platform is solid and the service provides exactly the tools we need for our organization. We produce multiple events with up to 20,000+ attendees per year. The primary sales functionality, customer tracking, box office capabilities, CSRs, and responsive attention to the client, customer, and end user needs are all SPOT ON. More importantly, they help us LOOK GOOD to the external public.

Nachteile:

I only wish we could deliver a ticket to a user via a 10-digit phone number (in the US ---using country codes would be a factor otherwise). On the wish list with their development team (smile).

Has great potential but not for my organization

Vorteile:

Fairly easy to use. Looks sleek overall.

Nachteile:

Didn't have marketing support like I expected.

Taste of Atlanta 2016

Kommentare: After using Freshtix for several smaller events over the past few years, Taste of Atlanta made the move to Freshtix for the 3-day festival. We were completely satisfied with the overall performance of the platform, the individualized attention the Freshtix team provided and the detailed reporting available. Taste of Atlanta is a large festival and includes single and multi-day tickets, General Admission and VIP pricing, as well as a tiered pricing structure. Freshtix handled the challenge with ease and provided responsive customer service with every step. The customer platform is very easy to use. Setting up the event is simple and special requests were accommodated without a problem. If there was a function or feature that we needed to tweak for the festival, Freshtix made it happen. Taste of Atlanta utilizes RFID wristbands and Freshtix managed much of the RFID program. Freshtix mailed wristbands to ticket buyers and communicated with them in a clear and concise, yet still fun, manner at every step along the way. Freshtix also served as the main customer service hotline and the local, knowledgeable call center staff addressed all ticket buyer questions and issues, over the phone and via email, in a timely and professional manner. In addition to being a fantastic, consumer friendly ticketing platform, Freshtix is also a great marketing partner. A dedicated Marketing Manager was instrumental in pushing tickets sales across multiple channels, from including the event in newsletters and blog posts to hundreds of thousands of subscribers to a comprehensive social media campaign to the implementation of an effective retargeting campaign to track and increase sales. Finally, the Freshtix onsite ticketing team was integral to the success of the event. The well-trained staff not only sold tickets on site, but also managed and executed scanning tickets and wristbands for the thousands of patrons entering the festival each day, ensuring a great start to everyone's Taste of Atlanta experience.

Great Product to manage our charity event.

Kommentare: I manage the technology component of an annual charity event, The Father Christmas Cup, which is a charity that benefits local families in the Atlanta Soccer community that lost a loved on in the last year. We have grown from 22 players to over 800 in the twelve years since inception and the team managing registration were becoming overwhelmed by the number of people that they had to register, sign waivers and supply game-day shirts. We implemented FreshTix in 2015 in the hope that the system would provide much needed relief to the game-day staff. If did, and so much more. From having people queued up 'around the block' we went to no more than a dozen at peak time. Further, we relized many other benefits;
o Using the 'custom field' capabilities of FreshTix, attendees were able to select their individual shirt size (previously it was one-size fits all)
o We were able to grow our mailing list
o We were able to send event updates to attendees
o We were able to sell raffle tickets before game day
o Management reporting on sales was extremely helpful All of this at a very reasonable price.

Vorteile:

User Interface is clean, simple and intuitive. Both customer-facing and background admin are a pleasure to use. No performance issue or system down-time.

Nachteile:

None

Freshtix is amazing!!!

Kommentare: I have truly loved working with Freshtix and the people that work there. They stand behind their products/service and are always available to help. No matter what problem you have, they patiently figure out a solution with you and help you through until the end. I would definitely recommend them and will definitely use them in the future.

Vorteile:

The software is very user-friendly. I am working on tickets and concerts for the first time and Freshtix software was super easy to use. If I didn't understand, I called the reps at Customer Service. He walked me through everything and was incredibly patient.

Nachteile:

I wish the printing on the tickets was bolder

FreshTix for our annual event

Kommentare: We used FreshTix for our small annual conference type event. Because our conference is serves as an educational event for ticketing professionals, FreshTix agreed to sponsor our event and allow us to use their product as a registration tool. We are very grateful that we were given this opportunity. The tool was relatively easy to use. I setup the event within a few hours and was ready to ticket right away. I quickly was able to figure out how to setup promo codes, custom questions and more. I could easily pull reports, manage customer issues and more. With all this being said, personally, our event can be a bit complicated with the need to provide special services for sponsors, exhibitors, etc. Additionally, because our event is business to business, many times the person registering is not the person attending and therefore we had to rely heavily on the custom questions which wasn't integrated well with the box office selling of tickets. However, I believe this has since changed. At the time, it had created the need for some extra reporting and work-arounds. Overall though, the system was relatively easy to use. This system would work well for anyone that needs to ticket a relatively simple event. You could easily create the event and have it up, running and selling tickets on your site quickly.

Will stick with Freshtix!

Kommentare: Customer service on point---they care about the event --regardless of size! Would recommend!

Vorteile:

The software was super easy to use--easy to track the ticket sales and produce reports!

Nachteile:

I think we had one customer that had a problem with an online purchase but it was resolved quickly.

Perfect Way to Promote Our #PartiesWithAPurpose

Vorteile:

We love that FreshTix is local to Atlanta. It is extremely important for us to support local businesses and having the ability to work directly with the FreshTix team in person when needed. Our largest client offers a membership program allowing members discounts and perks to events. The FreshTix platform makes it effortless to manage this!

Nachteile:

A lot of our clients would like the ability to text event attendees via SMS. From what I've heard this may be an added feature sometime in the future!

BEST Ticketing Site!

Kommentare: FreshTix is an amazing company to work with on event ticketing. I have been in the event business for 15+ years and have NEVER worked with a ticketing company that is a joy to work and talk with! Their customer service is the best, they are FAST in getting back with you and the most important in getting paid from the tickets that have been sold. They are so many ways to get paid so it's never an issue. Then on the ease of setting up for a new event to sell tickets, and the feedback I have received from ticket purchasers as well, stating it's so easy to buy your ticket. Steve Caldwell, Elevate Lifestyle (Owner)

Ticketing Platforms

Kommentare: Love Freshtix - we use the platform to sell tickets to our big outdoor events to smaller events like whiskey tastings as well as free/RSVP only events in order to capture data. Freshtix is user-friendly, cost-efficient and has a great team working behind the scenes to ensure the entire experience (from launch to event) is fail-safe. I would absolutely recommend Freshtix to anyone looking to host an event.

Vorteile:

User-friendly, analytics, the marketing aspect and layout of tickets.

Nachteile:

building multiple package tickets within an event

Decatur Music Project and Decatur Stirs

Kommentare: Use the software for two events of less than 500 attendees. Easy to add events, logos, link to social media.

Vorteile:

Ease of use.

Nachteile:

Could use more pull down features perhaps?

Bettie Cagle Review

Kommentare: Freshtix has been an easy to use software system with excellent customer service and wonderful, helpful on site staff when needed.

Vorteile:

Onsite it has been incredibly simple to conduct ticket sales and scan in tickets that were bought in advance, even to those not trained on the software and learning day of for an event.

Freshtix is the best for event planning

Kommentare: I am running a part time business planning weddings and parties and ever since I migrated our systems to use Freshtix we have definitely had an uptick in proven productivity.

Poor Policies and Poor Customer service, once product is purchased

Vorteile:

initially , ease of doing business, BUT once, you purchase, little support

Nachteile:

vague policies, VERY little flexibility and unrealistic policies in todays environment

Freshtix is great!

Kommentare: Freshtix made it easy to track ticket sales. Sales data useful information for marketing plans and targeting customers.

For your school fundraiser, go with Freshtix!

Kommentare: Tapped on the link in our school's Facebook post about our fundraising event and the rest was as easy as 1,2,3! Nice to have the choice to print or show the mobile version st the door. Our parent volunteer had no trouble scanning my QR code. I forwarded the email receipt to my wife and one I bought for a teacher on staff who were coming separately and their experience was smooth as velvet. Couldn't be easier than Freshtix and they contributed proceeds from sales to our campaign. Awesome!

Vorteile:

Easy to use customer interface.

Nachteile:

N/A