Avantio Erfahrungen

Eine tolle PMS System - noch verbesserungsfähig

Kommentare: Über Jahre hinweg haben wir gute Erfahrungen gemacht und sind sehr froh mit Avantio zu arbeiten.

Vorteile:

Sehr gutes Layout, viele Sprachen, schnell in der Umsetzung

Nachteile:

Flexibilität bei den Auswertungen, Geschwindigkeit des VRMS und der Webseite

Nach 1 1/2 Jahren werden wir wohl aufgeben

Kommentare: Super mächtiges System aber mit Fehler behaftet, Kundensupport mittelmäßig bis schlecht. Kompetenz der Mitarbeiter sehr durchwachsen. Man darf nur noch Tickets erstellen. Kundenbetreuer wurde monatelang nicht ersetzt, dann monatelang ein Interimsbetreuer, der sich viel Mühe gibt, aber nicht die Qualität hatte, wie der erste Kundenbetreuer. Channel management teilweise sehr gut, aber teilweise auch unterirdisch (Standardantwort: Da müssen Sie sich an das Portal wenden). Fazit: Um Nerven zu sparen und auch am Ende auch Geld, überlegen wir ernsthaft uns nach einer Alternative umzusehen.

Vorteile:

Avantio bietet ein unwahrscheinlich mächtiges und großes System mit wirklich vielen Möglichkeiten. Das backoffice ist durchaus beeindruckend. Vor allem vor Abschluß des Vertrages und am Anfang hat sich das Kundenbetreuungsteam bzw. die Kundenbetreuerin viel Mühe gegeben.

Nachteile:

Besonders nervig waren die vielen Fehler, die in dem System noch vorhanden sind. Wir kamen uns immer wieder vor, als wären wir kostenlose Testpersonen für Avantio. Und ich meine jetzt nicht die Rechtschreibfehler oder kleine Sachen. Da waren und sind bugs drin, die wirklich heftig waren. Ok, Fehler können passieren, aber wie mit der Meldung umgegangen wird, ist dann doch erstaunlich, zumal man das nur noch über ein Ticketsystem melden kann. In den letzten 1 1/2 Jahren hatten wir insgesamt über 400 automatische Antworten auf unsere Fehlermeldungen, Probleme, Verständnisschwierigkeiten, ... - was aber auch teilweise an uns lag, weil das System eben nicht gerade intuitiv zu bedienen ist). Die Webseite ist ziemlich langsam - Antwort: ist halt so. Teilweise schnippische Reaktionen des Support-Teams. Beschwerden wurden nicht wirklich ernst genommen. Standardantwort: "... es tut mir leid ..." aber wenn die vielen Tage Arbeit und der Ärger, die wir für die ganzen Fehlerkorrekturen benötigten, so abgetan werden, fehlt es uns an Verständnis. Wenn ich nur 3 Tickets mit den jeweiligen Antworten von Avantio hier veröffentlichen würde, wäre ein Großteil der Interessenten sicherlich gleich bedient.

Gute Unterstützung als Buchungsystem

Kommentare: Es gibt eine gute Gesamteindruck, obwohl bestimmte Sachen wie oben erwähnt bestimmt mal besser weiterentwickelt werden müssen, da wir uns sonst um ein anderes System umschauen müssen (wir bieten mehr als 50 Fewo an).

Vorteile:

Buchungen, channel manager, Gäste Kommunikation

Nachteile:

vorlagen sind schwierig an zu passen, keine Feratel Einbindung, software zuviel auf Hotels oder einzel Vermieter gezielt, Abrechnungen mit Eigentümer sind für uns nicht machbar mit Avantio obwohl es uns schon verkauft worden ist,

Vielseitige Software und netter und zuvorkommender Support!

Kommentare: Gute Software die immer wieder tolle Neu Integrationen zu bieten hat. Auch der Support ist sehr zuvorkommend und nett.

Vorteile:

Vielseitige Software / aber teilweise kompliziert wenn man als Neuling einsteigt!

Nachteile:

Teilweise gab es große Probleme bei der Erstellung mancher Vorlagen (EG Abrechnungen) / teilweise gibt es diese immer noch.

An honest assessment by an apartment company with 200 holiday and business apartments

Kommentare: About a year ago we looked around for a new VRMS/Chanel Manager all in one system. Avantio was shortlisted because, compared to its American competitors, it did not charge for every extra service - at least that was what was promised.
We then held several Skype conferences with our former supplier, the competition and also avantio.
Since we know after 10 years of experience in the industry how important it is that a chanel manager keeps his promises and doesn't take time out, we flew to valencia to avantio. The first impression was very impressive for my operational manager as well as for me as a young company boss. A young team led by an older fox and supervised by a family that owns avantio. We knew immediately that this could become our partner. Especially the fact that there are no hungry investors behind the company made us confident. We had already had the experience with the hungry investors with the former provider, the new version only became available to us if we had quintupled the commission payment, and even then we would not have received all the features. back to avantio - after our visit to valencia, we stayed cautious and first of all we connected four test apartments to the new system and stayed with our provider with the remaining 180 apartments. We let the testapartments run via the avantio chanel manager on some platforms like booking.com, airbnb etc. No we have been live for 6 months. We are really happy with the product!
Dominic Hess
Hitrental

Vorteile:

- Great API connection to all bigger portals with no downtime - Much better homepage design than our former provider - family owned company - provides all we need to have our apartments on an attractive homepage, on various plattforms, manage cleanings - Syspay as an integrated payment provider makes it very easy to charge your clients creit card with one click - harmony for automated email communication is great and reduces your workload - great support (always, Alexia is the best) - the guest area is a new development that will decrease our workload again, when the guests from around the world start to accept it as the main communication tool.

Nachteile:

- The loading speed of our homepage is partly not sufficient. avantio should make suggestions to the customer about image reduction and the like. - Statistics which are important for me as a manager could be improved. - the cooperation with pricelabs (pricing tool)and syspay(payment provider) is very good. but these two are the only ones that allow full functionality in cooperation with avantio. this dependency should be broken. Because in the end we chose avantio and not pricelabs. (Syspay was only listed as an example, the cooperation with them is really great. probably the best payment provider for hospitality operations on the market) - the pricing tool is not as good as it could be better

We are finally be cared for by competent professionals who are available when we need them.

Kommentare: Avantio is very professional as a team, walking with us from start-up to day-to-day business needs.

Vorteile:

We have previously worked with other Integration Companies with our Short Term Rental Business and Avantio far exceeds those companies with their set-up program, customer service, and availability! And, we are paying less than the other companies which left us frustrated and looking unprofessional. When we have any questions, they are quick to respond and are available via Zoom when needed. We are in the best of hands which allows us to run our business and focus on our job while they do theirs.

Nachteile:

The accounting end could use some improvements and they are working with us to make those happen as quickly as possible.

Domus Rental review

Vorteile:

Easy and friendly to use and I will suggest to all my collegues

Nachteile:

It doesn’t calcolate the cedolare secca. Italian tax

Avantio Event

Kommentare: The event was a success. Presentations were clear and concise, and networking with other companies felt effortless. Everyone was comfortable sharing expertise, which I really appreciated. A special shoutout to the Avantio team for their amazing support. Thanks again!

Vorteile:

Smooth and efficient organization Clear presentations

Nachteile:

The event duration felt a bit short; more time would have allowed for deeper discussions.

Fantastic Platform for Business Growth

Kommentare: Excellent platform for business growth.

Vorteile:

The platform is incredibly user-friendly, and I picked up how to navigate it in no time. The onboarding team was outstanding, and I genuinely believe that their continuous support was key to our swift adaptation. Their guidance made all the difference in getting us up to speed quickly.

Nachteile:

One minor aspect of the onboarding that I found a bit tedious was the recorded AI segment, which felt slightly boring. However, aside from that, the process was thorough and well-executed.

Property Management Platform Avantio

Kommentare: My overall experience with Avantio has been positive. It’s a powerful tool for property management that offers a wide range of features to streamline operations. Despite a few drawbacks, such as occasional performance issues and the learning curve, it remains a reliable and effective solution for managing properties at scale. The support team is responsive and helpful, which is a significant plus when dealing with any technical issues or setup questions.

Vorteile:

What I liked most about Avantio is its robust set of features designed specifically for property management. The platform is highly customizable, allowing you to tailor it to your specific needs. The user interface is intuitive, making it easy to navigate and manage multiple properties efficiently.

Nachteile:

While the platform is generally user-friendly, the initial setup can be time-consuming and requires a bit of a learning curve.

Avantio changed my life

Kommentare: Excellent

Vorteile:

The approach of Avantion people was great and personal. Having everything under one platform and working perfectly really changed my life and business.

Nachteile:

Guest communication and reporting can be improved

Premium Software and client support

Kommentare: Highly satisfied and trust this Companh Avantio and a great bussiness partner in managing my bussiness

Vorteile:

full integration and all features worked in Avantio , we are able to run and manage our company through Avantio software

Nachteile:

Liquidation forms presented to property owners could be more simplified and easier to interpretate

Useful tool

Kommentare: Helps me in my everyday working

Vorteile:

Easy to use, you can process any aspect related to holiday rentals, from the information to send to potential guests to the payment to the owners afterwards easily

Nachteile:

There should be possible to add notes in the bookings without having access to the charges

The best

Vorteile:

The best vacation rental rental management tool, with the best great team.

Nachteile:

Since it is a very large product, it takes a lot of time to add new features.

Integrated applications, VRMS not suitable for all countries` fiscal needs

Kommentare: Property management fairly easy to do. We were not notified and found out through a meeting of different posibilities of integration with our own web site, rather than integrating a new, Avantio web site.Value for price is all in all good, but could be a lot more user friendly and applicable for using payment options for a variety of countries, like Croatia that has very strict laws.

Vorteile:

Full and correctly synchronized connection with many portals - minimum danger of overbooking. The integration was well organized, onboarding specialists available and very helpful, Avantio Academy very useful.

Nachteile:

Payment features missing for Croatia (strict laws demand certain aspects of payments to be perfectly executed).System upgrades/maintenance performed on Mondays, limits the use of Avantio when most needed after the weekend.Slow response - once clicked, takes several seconds for a new window to opet/pop up.No possibility to enter net prices of homeowner`s whose properties we manage - additioanl costs for software for issuing bills. Therefore, no way of creating financialy transparent documents from Avantio.

Great product for the money

Kommentare: Avantio is probably one of the best property management software products on the market, we have trialed a few other softwares and wasted a lot of money along the way with many promising you everything but actual deliver nothing.

Vorteile:

The product is easy to use and has most things you need to make your day to day running of your business easier. I like that I can reach out to my account manager and have one to one conversations. The product is also good value for money with no commission on bookings.

Nachteile:

Avantio does lack some features I would like but I know they are working on them and I am confident that within the next year I will have all the features I need.

Great software

Vorteile:

I use Avantio for my management company since 2019 and recommend to all users

Nachteile:

The Portuguese invoicing can be improved

One of the best PMS for vacational rentals

Kommentare: Good

Vorteile:

Super easy to use and plenty of options for customizarion. Nice interface.

Nachteile:

Expensive, especially with all the modules active.

Value for money

Vorteile:

Really easy to use. Integrating sistem with different chanels

Nachteile:

Lack Quick assistance. It would be useful to have a contact Like on whatsapp to communicate

Great experience with Avantio

Vorteile:

Calendar options and portal connectivity

Nachteile:

Not very user friendly for beginners and gets a bit complicated for not so experience

A great surprise

Vorteile:

This kind of service is well needed if you want to optimizate your business. The more I know avantio the more I'm surprise with the number of services from avantio.

Nachteile:

The API connection should be a bit easier, it should be more preparated for that option and easier to implement

Overall solid, limited flexibility in reporting

Kommentare: Very positive. Team has to work on reporting module.

Vorteile:

+ Great onboarding (about 10h training) + Business can run well on Avantio + Great customer support (in normal work week working hours) + Can set up a booking engine + Reliable booking system (except for bookings made minutes from each other) + Good integration with PriceLabs

Nachteile:

- Limited flexibility in creating customized reports - No customer support over weekend - No app - Minor translation (ES - EN) and UX issues

Best option for short rental management

Kommentare: Game changer, motivation for the whole team and focus on the business

Vorteile:

Comprehensiveness, reliability and excellent customer support. Ease of synchronization with revenue management tools

Nachteile:

Weak responsiveness for mobile, technology still in the process of updating

Excellent

Kommentare: We are really exited about the seriousness Avantio puts in their products and how they constantly develops new features. They are very aware of the legal challenges that the rental industry is passed on these days, but Avantio adapts this regionally, which we highly appreciate. Their team and customer service are great and we are really grateful of how time saving the system is.

Vorteile:

It's a complex tool that covers several daily tasks. The company adds new features as our industry evolves. Couldn't live without it today.

Nachteile:

As it is a complex software it takes some time to get an overview and to know all of its functions. But that's really not a "cons" and should be something you should expect.

Great tool

Vorteile:

The product is easy to use and it’s a great tool for property managers

Nachteile:

There should me more video tutorials available