Avantio Erfahrungen

Eine tolle PMS System - noch verbesserungsfähig

Kommentare: Über Jahre hinweg haben wir gute Erfahrungen gemacht und sind sehr froh mit Avantio zu arbeiten.

Vorteile:

Sehr gutes Layout, viele Sprachen, schnell in der Umsetzung

Nachteile:

Flexibilität bei den Auswertungen, Geschwindigkeit des VRMS und der Webseite

Gute Unterstützung als Buchungsystem

Kommentare: Es gibt eine gute Gesamteindruck, obwohl bestimmte Sachen wie oben erwähnt bestimmt mal besser weiterentwickelt werden müssen, da wir uns sonst um ein anderes System umschauen müssen (wir bieten mehr als 50 Fewo an).

Vorteile:

Buchungen, channel manager, Gäste Kommunikation

Nachteile:

vorlagen sind schwierig an zu passen, keine Feratel Einbindung, software zuviel auf Hotels oder einzel Vermieter gezielt, Abrechnungen mit Eigentümer sind für uns nicht machbar mit Avantio obwohl es uns schon verkauft worden ist,

Vielseitige Software und netter und zuvorkommender Support!

Kommentare: Gute Software die immer wieder tolle Neu Integrationen zu bieten hat. Auch der Support ist sehr zuvorkommend und nett.

Vorteile:

Vielseitige Software / aber teilweise kompliziert wenn man als Neuling einsteigt!

Nachteile:

Teilweise gab es große Probleme bei der Erstellung mancher Vorlagen (EG Abrechnungen) / teilweise gibt es diese immer noch.

Nach 1 1/2 Jahren werden wir wohl aufgeben

Kommentare: Super mächtiges System aber mit Fehler behaftet, Kundensupport mittelmäßig bis schlecht. Kompetenz der Mitarbeiter sehr durchwachsen. Man darf nur noch Tickets erstellen. Kundenbetreuer wurde monatelang nicht ersetzt, dann monatelang ein Interimsbetreuer, der sich viel Mühe gibt, aber nicht die Qualität hatte, wie der erste Kundenbetreuer. Channel management teilweise sehr gut, aber teilweise auch unterirdisch (Standardantwort: Da müssen Sie sich an das Portal wenden). Fazit: Um Nerven zu sparen und auch am Ende auch Geld, überlegen wir ernsthaft uns nach einer Alternative umzusehen.

Vorteile:

Avantio bietet ein unwahrscheinlich mächtiges und großes System mit wirklich vielen Möglichkeiten. Das backoffice ist durchaus beeindruckend. Vor allem vor Abschluß des Vertrages und am Anfang hat sich das Kundenbetreuungsteam bzw. die Kundenbetreuerin viel Mühe gegeben.

Nachteile:

Besonders nervig waren die vielen Fehler, die in dem System noch vorhanden sind. Wir kamen uns immer wieder vor, als wären wir kostenlose Testpersonen für Avantio. Und ich meine jetzt nicht die Rechtschreibfehler oder kleine Sachen. Da waren und sind bugs drin, die wirklich heftig waren. Ok, Fehler können passieren, aber wie mit der Meldung umgegangen wird, ist dann doch erstaunlich, zumal man das nur noch über ein Ticketsystem melden kann. In den letzten 1 1/2 Jahren hatten wir insgesamt über 400 automatische Antworten auf unsere Fehlermeldungen, Probleme, Verständnisschwierigkeiten, ... - was aber auch teilweise an uns lag, weil das System eben nicht gerade intuitiv zu bedienen ist). Die Webseite ist ziemlich langsam - Antwort: ist halt so. Teilweise schnippische Reaktionen des Support-Teams. Beschwerden wurden nicht wirklich ernst genommen. Standardantwort: "... es tut mir leid ..." aber wenn die vielen Tage Arbeit und der Ärger, die wir für die ganzen Fehlerkorrekturen benötigten, so abgetan werden, fehlt es uns an Verständnis. Wenn ich nur 3 Tickets mit den jeweiligen Antworten von Avantio hier veröffentlichen würde, wäre ein Großteil der Interessenten sicherlich gleich bedient.

An honest assessment by an apartment company with 200 holiday and business apartments

Kommentare: About a year ago we looked around for a new VRMS/Chanel Manager all in one system. Avantio was shortlisted because, compared to its American competitors, it did not charge for every extra service - at least that was what was promised.
We then held several Skype conferences with our former supplier, the competition and also avantio.
Since we know after 10 years of experience in the industry how important it is that a chanel manager keeps his promises and doesn't take time out, we flew to valencia to avantio. The first impression was very impressive for my operational manager as well as for me as a young company boss. A young team led by an older fox and supervised by a family that owns avantio. We knew immediately that this could become our partner. Especially the fact that there are no hungry investors behind the company made us confident. We had already had the experience with the hungry investors with the former provider, the new version only became available to us if we had quintupled the commission payment, and even then we would not have received all the features. back to avantio - after our visit to valencia, we stayed cautious and first of all we connected four test apartments to the new system and stayed with our provider with the remaining 180 apartments. We let the testapartments run via the avantio chanel manager on some platforms like booking.com, airbnb etc. No we have been live for 6 months. We are really happy with the product!
Dominic Hess
Hitrental

Vorteile:

- Great API connection to all bigger portals with no downtime - Much better homepage design than our former provider - family owned company - provides all we need to have our apartments on an attractive homepage, on various plattforms, manage cleanings - Syspay as an integrated payment provider makes it very easy to charge your clients creit card with one click - harmony for automated email communication is great and reduces your workload - great support (always, Alexia is the best) - the guest area is a new development that will decrease our workload again, when the guests from around the world start to accept it as the main communication tool.

Nachteile:

- The loading speed of our homepage is partly not sufficient. avantio should make suggestions to the customer about image reduction and the like. - Statistics which are important for me as a manager could be improved. - the cooperation with pricelabs (pricing tool)and syspay(payment provider) is very good. but these two are the only ones that allow full functionality in cooperation with avantio. this dependency should be broken. Because in the end we chose avantio and not pricelabs. (Syspay was only listed as an example, the cooperation with them is really great. probably the best payment provider for hospitality operations on the market) - the pricing tool is not as good as it could be better

Useful tool

Kommentare: Helps me in my everyday working

Vorteile:

Easy to use, you can process any aspect related to holiday rentals, from the information to send to potential guests to the payment to the owners afterwards easily

Nachteile:

There should be possible to add notes in the bookings without having access to the charges

Domus Rental review

Vorteile:

Easy and friendly to use and I will suggest to all my collegues

Nachteile:

It doesn’t calcolate the cedolare secca. Italian tax

Review to Avantio

Kommentare: I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Vorteile:

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Nachteile:

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Excellent solution for property managers

Kommentare: Very positive. Our bookings have increased and we anticipate it will help us grow our business.

Vorteile:

We have recently onboarded and have found avantio to be a great ool for our growing business. The staff in onboarding, web development and support have all been excellent.

Nachteile:

The onboarding of channel pro could have been better and more detailed.

Avantio review

Vorteile:

Could improve the graphic design to make it mote user friendly. Hard to navigate sometimes between functionalities, hard to find them

Nachteile:

Hard to navigate, could be more user friendly graphically, functions hard to find

Best Short Term Rental Channel Manager

Kommentare: Perfect

Vorteile:

All in one program that as everything you need in one place

Nachteile:

Templates could be more user friendly to edit

Ideal Chanel

Vorteile:

Chanel manager, check-in, everything is really good

Nachteile:

Nothing, everything is good in this Chanel

Avantio Tap

Vorteile:

Interface is really easy to use and very effective

Nachteile:

Sometimes the integration with other partner is not so easy and need specialist collaboration

The Software we need !

Vorteile:

Easy learning, easy managing and a very good team to deal with !

Nachteile:

Accountancy and cleaning tool which don’t d correspond to our needs

Integrated applications, VRMS not suitable for all countries` fiscal needs

Kommentare: Property management fairly easy to do. We were not notified and found out through a meeting of different posibilities of integration with our own web site, rather than integrating a new, Avantio web site.Value for price is all in all good, but could be a lot more user friendly and applicable for using payment options for a variety of countries, like Croatia that has very strict laws.

Vorteile:

Full and correctly synchronized connection with many portals - minimum danger of overbooking. The integration was well organized, onboarding specialists available and very helpful, Avantio Academy very useful.

Nachteile:

Payment features missing for Croatia (strict laws demand certain aspects of payments to be perfectly executed).System upgrades/maintenance performed on Mondays, limits the use of Avantio when most needed after the weekend.Slow response - once clicked, takes several seconds for a new window to opet/pop up.No possibility to enter net prices of homeowner`s whose properties we manage - additioanl costs for software for issuing bills. Therefore, no way of creating financialy transparent documents from Avantio.

Great product for the money

Kommentare: Avantio is probably one of the best property management software products on the market, we have trialed a few other softwares and wasted a lot of money along the way with many promising you everything but actual deliver nothing.

Vorteile:

The product is easy to use and has most things you need to make your day to day running of your business easier. I like that I can reach out to my account manager and have one to one conversations. The product is also good value for money with no commission on bookings.

Nachteile:

Avantio does lack some features I would like but I know they are working on them and I am confident that within the next year I will have all the features I need.

Powerful

Vorteile:

Love the integrations and how simple our processes are now. Revenue Calender is a great tool.

Nachteile:

Long connection time from purchase. We used the time to learn though.

All in One tool

Vorteile:

How you can integrate everything in just One programem.

Nachteile:

It os not as user friendly as other PMs.

Overselling a uneven product

Vorteile:

The front end booking system works well, however the system is to slow and a bit inconsistent in the layout.

Nachteile:

Back-end such as settlement to owners, statistics and invoicing are rudimentary. Hard to get hold of people at Avantio, the staff is not allowed to give out their phone numbers, believe it or not ;-)

Best option for short rental management

Kommentare: Game changer, motivation for the whole team and focus on the business

Vorteile:

Comprehensiveness, reliability and excellent customer support. Ease of synchronization with revenue management tools

Nachteile:

Weak responsiveness for mobile, technology still in the process of updating

Amazing software

Vorteile:

I love how intuitive it is and that they are always improving the software.

Nachteile:

I would like to have Avantio as hotel solution, not only holiday rental solution.

Our business is expanding exponecially thanks to AVANTIO!

Kommentare: In all, it has made us visible and competitive, through our website and all other portals

Vorteile:

Can be concret on this point! But no doubt the help and suport we get of the AVATION staff!

Nachteile:

Nothing we experinced until now. And if something in a future doesn't readly satistye us, we'll contact to feed back!

Excellent

Kommentare: We are really exited about the seriousness Avantio puts in their products and how they constantly develops new features. They are very aware of the legal challenges that the rental industry is passed on these days, but Avantio adapts this regionally, which we highly appreciate. Their team and customer service are great and we are really grateful of how time saving the system is.

Vorteile:

It's a complex tool that covers several daily tasks. The company adds new features as our industry evolves. Couldn't live without it today.

Nachteile:

As it is a complex software it takes some time to get an overview and to know all of its functions. But that's really not a "cons" and should be something you should expect.

Avantio, our daily diary

Kommentare: We have been forward for many years and we love daily learning and new developments. obviously there are things to do and improve and we trust that they will come out soon

Vorteile:

very complete the ease of daily work. Our favourite is: reservations documents

Nachteile:

Easy for use . We are happy on general .

Intuitive, easy to use and very effective

Vorteile:

It's been almost 2,5 years since we are using Avantio and it simplified a lot our daily property management. The simplicity of use and the range of services Avantio offers for your business development is essential for the growth of the business. The company expanded significantly during the last years and the reason we never changed Avantio to any other software was it's ability to adapt to our needs and offer effective and fast solutions. In a blink of an eye you can change and edit pictures and descriptions of properties as in your web as on the other channels, group them and constantly follow their occupancy in a selected period of time.

Nachteile:

Nothing, as before till today Avantio adapts perfectly to all our needs and we hope to continue this collaboration in the future.