EHR 24/7 Erfahrungen

Excellent Software for Medical billing and EHR management

Kommentare: My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients.

Vorteile:

I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process.

Nachteile:

The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing!

Chiropractors view on EHR 24/7

Kommentare: Overall the system is a cost effective EHR and can be made to work in a chiropractic setting, but it does feel like work arounds are needed. It is not flashy, but it gets the job done. Some upgrades are overdue both visually and functionally.

Vorteile:

SOAP notes are generally straight forward, creating follow up visits with information from previous visits is fairly quick. Reviewing notes is easily managed with the overview.

Nachteile:

Interface is a bit dated. While there is an option to create custom forms, its not very intuitive and was not very appealing for daily use. Would like to see more chiropractic specific features (system clearly targeting medical), treatment plan tracking, etc. The ability to create an intuitive form that ported the information to the SOAP layout would be great. In house payment processing is a must.

Poor quality and incompetent support help

Kommentare: I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Vorteile:

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Nachteile:

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

EHR 24/7 is a great product

Kommentare: Its a great well rounded basic software that organizes and keeps patient medical information in a secure platform.

Vorteile:

Office Ally in general is a great basics program with good clearing house capabilities.

Nachteile:

The lack of easy use chart notes for Chiropractors.

Office Ally is great

Kommentare: Overall EHR 24/7 is great. I have used 5 different EHRs over the years and EHR 24/7 has always been the most reliable and easiest to use. My employees all prefer it over any other system as well.

Vorteile:

Price and ease of use and customization. You can add links into templates and either click them to insert into the chart or use them as reminders.

Nachteile:

Current medication list features need to be fixed. It duplicated the medications in the patient's medication list every time you write a prescription so you have to constantly manage the current medication list to reconcile it (which is something you are supposed to do anyway honestly.)

Priced right, but takes some set up and getting used to.

Kommentare: I've been with this system for 8 years and haven't found a reason strong enough to get something different. I think that speaks a lot.

Vorteile:

I like the price of this product, mostly because my whole clinic is run through this system. Notes, claims, payments and scheduling all can be done through this system. I also like that, once set up, is easy to train front office workers on it.

Nachteile:

Set up took a long time. It's now very personalized but not exactly how I would want it, but good enough.

Easy to use EMR

Kommentare: Have been single provider practice using this extremely simple and easy to do notes billing all in same program

Vorteile:

Also has billing very easy to use lab integration

Nachteile:

Everything is perfect no issues working very well

review of office ally EHR

Kommentare: It was a great starter software when our office opened. We have since outgrew and moved on to another software.

Vorteile:

Ease of use with making notes, e-prescribing, phone call notes, ease of printing.

Nachteile:

speed of the softwareno assembly for documents.

Unable to get results from labs or radiology direcarly inti EHR

Kommentare: Good

Vorteile:

Inexpensive for small part time practice and practicemate billing support

Nachteile:

Unable to get lab and radiology results directly in EHR

Trustworthy platform

Kommentare: I like it. Will continue to use it and even do notes on it. But need an app.

Vorteile:

It’s simple to use. But I wish there was an app.

Nachteile:

Chrome makes you zoom in and out to find the next clickable box. An app would solve it.

No complaints and Easy to use!

Kommentare: It does everything for us. Cuts down on time seeing the patients as our progress notes are pre-populated and the billing is the key to our success!

Vorteile:

EHR 24/7 has been very useful tool in our practice. It is so simple to use and with ease. The price point was also a great factor alongside the billing portion of the EMR. We have been using this since 2020 and not had any issues. Customer service is always helpful and responsive. It's worth the money and saves us time when seeing our patients. Love the patient intake forms as well as we are working our way to a paperless practice.

Nachteile:

At times the patients complain about the intake forms. The price recently went up and that's unfortunate.

Great EHR product

Kommentare: Our experience for over the past ten years has been incredible. I know problems have come up now and again but if twice a year I'd be surprised and many of them take under an hour to fix or help us with and the customer service is fantastic!

Vorteile:

The ability to create our own SOAP notes that only pertained to what we needed was the most exciting and helpful for our practitioners.

Nachteile:

Quite inexpensive for the incredible ease and access to this type of platform.

My experience with EHR

Vorteile:

Easy to set up medical billing using the progress notes. Easy to customize the forms I would be using and good customer service to help with that.

Nachteile:

Took a little time to set up and customize, but that's with any EHR system.

Great for Insurance Clearing House & Health Records

Vorteile:

Office Ally functions as 2 products, EHR & a clearing house for insurance claims. As an EHR it works sufficiently. As an insurance claims clearing house it is outstanding. Office Ally works independently with different EHRs online and can be calibrated to accept claims directly from the EHR you use. It takes a few phone calls to your EHR and see if Office Ally clearing house is available. If your EHR does not calibrate to Office Ally, you can set up an account independently with them and login to file claims via the Office Ally website. Another positive as a clearing house is if the claims are for private insurance like Blue Cross, Aetna etc. it will cost the provider nothing. If the provider is submitting claims for medicaid recipients they have a one a month fee. This all depends on the provider and who they accept as a client.

Nachteile:

The user interface on Office Ally is slightly confusing. A user can get confused at times because the options the user interface gives is a tad overwhelming. Another downside is the rejection codes they hand out. The good side though is you can call Office Ally up and they will guide you through the codes and issues.

New Love of charting

Kommentare: Just the easy way of charting that makes it fun and hassle free charting.

Vorteile:

When i copy patient chart to a new page, it helps me bring the important information of the patient. You just delete what you don't need and add the visit information.

Nachteile:

That there is no way i can correct the wrong input that i put in someone else's chart once in sign it.

Not user friendly

Vorteile:

Scheduling is easy. Ordering labs and imaging easy to do.

Nachteile:

Frequently freezes and deletes everything you have just entered. You have to type in or dictate the entire note or copy and paste from another document. There are no pre-populated or customizable commonly used phrases or point and click choices. Auto-saves in the middle of you typing a note. If you create an order through documents before you have saved your note, it will completely delete your note (even though you still have the note open) or create a whole new note. You don't always realize this has happened and continue documenting in the note, only to find out that you have documented in 2 different notes and then have to cut and paste to combine them. Prescribing is a nightmare. If you are ordering supplies like glucometers or syringes, it is almost impossible to locate in the list of meds. It doesn't have common options for medications that aren't pills. If you have an inhaler or ointment, you have to enter packet because there is no option for unit, tube, or MDI. And you can't leave it blank, because it won't send without every option filled in. The pharmacies frequently call and ask for it to be changed, but you can't. Very frustrating, time consuming software. The only reason I can see someone giving this software a good review for the EHR is that they've never used any other and don't know the difference.

Inexpensive and has what you need

Kommentare: Overall have been very pleased, the inexpensive price and reliability of the website has been good.

Vorteile:

It's user friendly and quick to learn. Customer service is good.

Nachteile:

Creating templates on your own is tricky, but forms can be emailed direct for Office Ally to create for you. I wish there was a way for our signature pad to work directly with EHR. Also the integration with our Immunization Registry could be improved. When I checked into it did not meet our current needs.

Extremely satisfied user

Kommentare: I love that I am able to append my own templates by myself, as often as needed. Customer service has been wonderful, though rarely needed.

Vorteile:

I liked the customizability of building and editing violent template, and the autonomy in doing so.

Nachteile:

Limited characters for building templates

Mental Health

Kommentare: it is much easier to chart notes and adapt them to the needs of the individual practice

Vorteile:

copy old notes to new notes for reference, easy to put in commonly used phrases and to be compliant with insurance requirements.

Nachteile:

improve patient access, allow parents to put their kids in the same patient access, Import information in intake forms to first progress note. Make it more friendly for mental health uses

Friendly software

Vorteile:

How easy the software is and customer service are very helpful

Nachteile:

Can’t keep credit cards on file and it can’t integrate with hospitals

Great experience!

Kommentare: Great scheduling. It is easy to write medical notes. It is easy to create and send claims.

Vorteile:

EHR is easy to use.Scheduling is very easy. Ability to create "phrases "

Nachteile:

Eligibility verification was great, but after recent updates it became difficult. It is impossible to use EHR to gather data for MIPS. It is not easy to use e-prescribing. There are a lot of unnecessary features.

RN Review EHR

Kommentare: For a larger practice, there are better, more technologically advanced software products that I would use instead of EHR. EHR is fine for small practice, but there are too many click-throughs to get to where I need to be.

Vorteile:

Smaller clinics would be fine using office ally. Scheduling is easy. Software is easy.

Nachteile:

I use EPIC at my other job and the patient chart is much more advanced and convenient in showing all of the patient data I need to see without having to scourge through the chart looking for information. EPIC displays everything I need to see, which makes charting easier. Everything looks very basic, hard to find info,

EHR rating

Kommentare: pretty easy once we customized and got used to it

Vorteile:

copy to new note featurephrases creationaddedumsdropping note to claims is easy

Nachteile:

timing of the chart codes dropping to the billing to be able to correct

Office Ally is unreliable. Frequent outages paralyze my office.

Vorteile:

When it works... It is easy to convert a chart note into an insurance claim. It is customizeable to suit different types of practitioners.

Nachteile:

It is very unreliable with poor technical support. It is difficult to reach a tech support person. There are incessant pop-up notifications that display the same unnecessary information many times per day. There is an incessant pop-up advertisement for a credit card processing company every time you record a credit card payment. It is difficult to print records, taking multiple steps and mouse clicks to print virtually any chart note or record.

Review 2023

Kommentare: Great experience!! Great customer service, easy to use!

Vorteile:

It’s easy to use, great customer service

Nachteile:

no complaints, EHR 24/7 has been great!