Escapia Erfahrungen

Best PM Software

Vorteile:

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Nachteile:

The time it takes to learn or understand the software. however the CSR team is good and always supportive

A Powerful PMS that more people should be aware of

Kommentare: We are extremely happy overall. We needed a solution, and we needed it fast as our business was growing beyond what spreadsheets and multiple third party apps could handle. Escapia's team recognized our need for a quick solution, and delivered on our aggressive timeline without cutting any corners. We have been able to double our business in less than a year, and we wouldn't have had the confidence to take on that kind of volume without Escapia.

Vorteile:

Their onboarding team and support teams are in a different league from their competitors. We spent a significant amount of time reading similar reviews and contacting other property managers while we researched a PMS. We saw consistent complaints of poor experiences and it made us concerned as we had launched software before in other industries and knew how painful that could be. Escapia's sales team went above and beyond to put our concerns at ease, and true to their word the onboarding experience was extremely well executed. They clearly invested time into this crucial part of their business. This gave us added confidence that we were partnering with a team that understood our industry. Our main onboarding contacts, [sensitive content hidden], were extremely patient with us and knowledgeable about the product. They knew when to step back and let us figure something out, and when to step in and drive us in a direction. The onboarding tool they used was perfect, and the fact that they even had one made us happy. Some of their competitors had nothing but broken spreadsheets and links to outdated information. When you're responsible for managing advanced deposits in high amounts, you cant afford to put yourself at risk by putting the flow of those funds in the hands of a team that can't organize their own onboarding materials. Escapia hitting the ground running with a great onboarding experience gave us the confidence we needed to invest the time and money into their product. That amazing experience continued into their post go-live support team. First, they have a wonderful knowledge base for self-help. Second, and most importantly, they have actual humans who you can call who know the product and are a joy to speak to. They have international hours of support so if you find yourself working late into the evening after a busy day and run into an issue, there is a good chance you can make a phone call and get help within minutes. They are continuing to develop their product, and every person you speak to on their team gives you renewed confidence that this is a long term investment that will work out.

Nachteile:

Escapia satisfied all of our critical requirements. There were no surprises during the onboarding or after go-live that we either personally experienced with other competitors, or read about online in reviews. No PMS is perfect though given how different this industry can be based on location, size, management styles, local regulations etc. Escapia has an older look to it, but after you get trained on it you understand the flow of everything. Functionality is of course way more important than looks. Within our first year, Escapia rolled our new development that addressed some of the things at the top of our wish list. The only thing remaining that we don't like about Escapia is the service/task management module for maintenance or general tasks. It's not critical, but we would love to manage this part of our business within the Escapia platform. In it's current form, it would create more work for us rather than make things easier. We imagine this is only true though for teams that have a high volume of small cost or no cost tasks. For longer term stays or maintenance items that are less frequent with more complex task and price tracking, it is actually quite good.

Ugly and complicated, but mostly works

Vorteile:

Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.

Nachteile:

The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead. Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.

Great PMS for small businesses

Kommentare: Escapia has been a great tool for us, especially for the price we managed to get since we signed up when it was a newer company. It seems to be improving constantly which I really appreciate. While some things may be meticulous, it is at least fairly straightforward to use.

Vorteile:

Escapia is clearly working to improve the front and back end of their site. Lots of recent new features have made it an even more user-friendly and robust tool for managing our properties, owners, and guests for our STR business.

Nachteile:

Some of the features feel like they require an in-depth lesson on; but Escapia University classes don't seem to cover every topic. While support is helpful, they can take a little while to reply and it'd be nice to have a more built-out help center with DIY articles.

Escapia work for us.

Kommentare: We love how it's setup and streamlined and the ease of use aspect of it.

Vorteile:

It had integration with VRBO and it's easy to use.

Nachteile:

Partner reservations do not get put onto the Overdue Payments list. No guest reminder unless you use the Escapia contracts. Those will send daily reminders.

Would Shop Again! A+++++

Kommentare: I am overall very pleased with Escapia. Having used multiple platforms over my career in the vacation rental management industry, Escapia has been the easiest to navigate and the most user friendly. We always receive speedy follow up to any issues that might arise or for any questions we might have, and I have always felt supported. And, I greatly value and appreciate Escapia's desire to continually improve on and add to their offerings. 10 out of 10!

Vorteile:

Setup/Distribution was easier than anticipated. Our reps took great care in getting us up to speed on integrating and using the software. The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support.

Nachteile:

This isn't necessarily a "Con", but in Escapia's efforts to update/upgrade and offer new user functions, we were momentarily "down" often, which I attribute to upgrades being made to the system. Once these were completed however, we did not have any issues.

Why we left...and came back.

Kommentare: We, know well what we are working with and the issues that Escapia has. The benefits of the use of Escapia, far out weigh the "gremlins" in Escapia. Customer support is great service.

Vorteile:

Escapia is all inclusive, from bookings to owner payouts. It has everything needed for guests, business and owners.

Nachteile:

The "Gremlins"...Escapia has them, make no mistake about knowing that they are in the program. We actually left Escapia after 10 years of use, to purchase a booking platform that was a one and done upfront cost. We stayed only 3 months using that booking platform and came back to Escapia. For us, it was the devil you know, vs. the devil you don't. Escapia does have 95% of what we need.

Escapia is the best management software

Kommentare: The best the the efficiency of the program and responsiveness of the staff

Vorteile:

We were so glad to get back to escapia after experiencing Track. We had no support with Track

Nachteile:

I really like the program. I really can’t think of anything that I like the least. It’s been such a good program for us.

Faithful & Happy Escapia user for over 10 years

Vorteile:

The software is great and easy to use. We are happy to have grown our vacation rental company with Escapia for the last 10+ years. The support team is super helpful and our account manager has always been a huge help and an avid cheerleader of ours and our business. The updates over the years have been proactive and worthwhile to their and our own growth. It is easy to distribute properties to Vrbo & AirBnB. We would not think of switching companies for our PMS

Nachteile:

Knowing and learning all the moving parts and the back end of the software system can be a bit challenging and daunting but when you first learn it, but it's easy to manage once support is able to walk you through it.

12+ years Client

Kommentare: They support team is the best. Easy to connect with, on hold times are less than 30 seconds, account management team is great.

Vorteile:

I am very impressed with their new rate manager. It is amazing and is helping grow our bookings.

Nachteile:

It took them too long to connect with Airbnb. More business reports that can be intergrated into the business dashboard. Create owner projection reports to help us grow our inventory.

Beach Blue Escapia Review

Kommentare: Overall, Escapia has been a very good platform for us. There are way more features available than we will ever use.

Vorteile:

Escapia is a complete and thorough vacation rental management software that covers almost all software needs related to the vacation rental industry.

Nachteile:

Escapia is not very user friendly and is not easy to learn. Also, when we onboarded with Escapia years ago, the training was at best incomplete. We didn't find that out until years later at Rezfest in a one on one session with accounting. Escapia then wanted over $3,000 to help fix the issues that we were not trained properly on in the beginning. Over the years, we have trained ourselves on how to fix those issues and how to use the modules we need. Also, when Escapia has issues or glitches in the system then do not notify anyone of the issues. Escapia waits until we have an issue and then admits there is a glitch they are working on. I just wish that we would be notified when there are issues, so we don't spend hours trying to figure things out before calling support.

Escapia is essential to the success and operations of our business.

Kommentare: Very positive, my Escapia representative, [sensitive content hidden], is very responsive and a tremendous asset.

Vorteile:

Always working to improve and add features.

Nachteile:

Some key features have better implementation from 3rd party providers than directly from Escapia

Amazing Software

Kommentare: Absolutely LOVE this software!!! It was a game changer for me!

Vorteile:

I love how it streamlined my vacation rental business. The best part for me other than how much easier it made it for me to run my business is the customer service. They are always very friendly and very knowledgeable. They are wonderful at walking you through your problem without making you feel like you are wasting their time. This software was a game changer for me.

Nachteile:

The calendar is hard to read for me due to it being so small

Simply The Best

Kommentare: Excellent, easy to use, meets, and exceeds all requirements.

Vorteile:

Functionality, ease of use, and fantastic support

Nachteile:

When the software is not available, which is not often.

Happy Clients

Kommentare: All good. The improvements being made are wonderful and we hope will continue! Making our lives easier

Vorteile:

Customer service always answers! Never have an issue with mixed up dates!

Nachteile:

They are improving daily and have a suggestion box which I love - nothing to complain about right now!

catch up with escapia coach

Kommentare: seems fine

Vorteile:

platform management being able to use features electronic sigs

Nachteile:

the fact there is no app to useEscapia goes down alot

Ecxellent Vacation rental software

Kommentare: I have used Escapia with 3 different companies. It has come a long way as far as development. Setting up rates is actually doable now before it was virtually impossible

Vorteile:

User friendly, easy to keep track of accounting and reservations. Has come a long way in the last 10 years

Nachteile:

Customer service is not that helpful. We have been trying to set up our software to where it is live and not have to manually input everything from VRBO but Escapia staff has been little help because we only manage about 15 vacation rental properties at the moment. Escapia customer service should give the same attention to smaller businesses as they do the ones with more VR inventory

Well worth it

Kommentare: Very positive experience and helped me to run a successful business.

Vorteile:

Ease of use and intuitive features. Calendar was great and the amount of data entering for each booking made it very easy.

Nachteile:

Pop up boxes for for entering data should be larger

Streamlined our Vacation Rentals

Vorteile:

Escapia has really streamlined our vacation rental program, it helps with the entire process from reservations we input and online reservations, through payment collection, also the the advertising. It truly does it all!

Nachteile:

Some of the pricing/seasons can get complex.

Great sortware

Kommentare: Bookings and rate management

Vorteile:

Very user friendly. It does the job well that needs to be done.

Nachteile:

Typical glitches most software has. Easily eliminated by customer support.

Excellent

Kommentare: Escapia and the support staff have been wonderful!

Vorteile:

We love the reporting and ease of use. We call customer support frequently and their response time has been wonderful. They close out most cases with a synopsis of the assistance provided and a support article.

Nachteile:

I wish AirBNB and VRBO fees integrate better into the software.

Escapia is a powerful professional tool to help you run your businss

Kommentare: A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Vorteile:

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and more consistent. Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful. Bank reconciliation tool is an absolute essential. Having used Escapia and other VRM software while working for other companies, when I started my own company, I knew the only software I wanted to use was Escapia.

Nachteile:

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want to learn to take full advantage of it. However, for a new user, it could seem a little scary. But we found that it's not terribly difficult to learn what you need to learn in order to successfully take advantage of the system as a basic user, and that if you want to stop there, you can and you'll still have a good system. It's worth putting in the work, though, to become a skilled user to take advantage of the full capabilities of the system.

Escapia is a staple PMS in the VR industry!

Kommentare: Very positive - would recommend any PM looking to have 20+ properties to consider.

Vorteile:

I have used Escapia for over 8 years now (as of 2022). I love the escrow accounting side of things paired with reservation/calendar management. Escapia is easy to use once you learn the software and offers a multitude of reports/setup options to customize things the way you need.

Nachteile:

I wish Escapia would integrate with more 3rd party tech companies and not have so much of a closed API feed.

Going Beyond a Necessary Evil

Kommentare: I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.

Vorteile:

I like the gradual commitment to improvement that Escapia has been implementing over the past year. I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely. The UI changes and business/performance dashboards have made navigating and interpreting information much better.

Nachteile:

The unit integration navigation still feels clunky. Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Absolutely Over the Top Pleased with Escapia by HomeAway!

Kommentare: I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very detailed, but I knew what the end goal was when I had researched Escapia. One determining factor in going with Escapia, was the fact that HomeAway was so active and aggressive in this industry. It only made sense to partner with the Giant and take advantage of all the opportunities it would offer my company. The things that I consider absolute PROS: They have automated all the tedious/time consuming processes such as rate building & yield management that I would spend days and hours on with our old software & now I do in about 30 minutes. I have the option of building my own rules & rate tiers, depending on our need to maximize occupancy & revenue. After my initial rules are built, I do not have to go in and spend 2 hours a day to make sure this is done..Escapia made it simple & it DOES the work for me. My saved time = revenue saved and made because I can now focus on new projects to produce new revenue streams. Escapia also has so many opportunities to partner with multiple booking sites, that I have "new eyes" looking and finding my company every hour of every day. For our marketing platform, I struggle with tracking and integrating between the time we developed a concept ->to putting it on our sites -> to launching the promotion(via any platform) ->to analytics->to eCommerce->to complete tracking. With our old software, it took sometimes a week to set all of that up from start to finish. With Escapia, I do it all at once, Again, so many saved hours and best of all ACCURATE Tracking and Conversion Reports & a websites that do what they are supposed to do: WORK. They have support that answer and listen to the issue and most of the time walk you thru it and find the problem immediately and "teach" you how to address and fix it. That is worth the integration itself. You have to do the work on the front end but after that it is pretty painless & we have more than made back the cost of the software in saved time, revenue, happy guests, our favorite: HAPPY OWNERS. The owner access is simple, easy & our owners are more than pleased with this aspect of Escapia & they have noticed the new and maximized exposure Escapia gives us. I can say without hesitation, I made THE BEST choice for our company and could not be more pleased and my expectations have been blown away by Escapia and what it gives me.