RepairShopr Erfahrungen

A fantastic single pane of glass for repair shops

Vorteile:

Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

Nachteile:

For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

Not just for Retail Computer Shops

Kommentare: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Vorteile:

The integration with other programs makes this unstoppable! This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford. One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Nachteile:

Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

Expensive, Terrible Support, Something is Always Broken

Kommentare: I wish I had done more research before moving my data over to this software. Im a current user that regrets using it, but its too much of a headache to move over to something else right now.

Vorteile:

The software could be great if they hired a full time team that could actually support the software. I like the interface, when its working (which is next to never) I like the functionality. I like the ability to use SMS to communicate with our customers. Reporting customization needs major work, but I do like the reports they have.

Nachteile:

The price for this software is WAYYY too expensive. Customer service is non existent, server downtime is too frequent, not being able to access ANYTHING when the server goes down. I have put in service calls that have taken months to answer. Cash transactions wont print receipts. No backup server to use while server is down. When server goes down, your dead in the water, you cannot look up anything or make any transactions. The software only works with like 3-4 types of printers and label makers. The label designer is horrible. Migration from previous software is terrible. It only accepts a few customizable fields from previous software and even those don't map over properly. The list goes on....

Great Foundations loads of potential!

Kommentare: After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted.

Vorteile:

The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations.

Nachteile:

Contracts section is not what you think it is, some integrations need to be development and worked on.

Great for retail store of any kind

Kommentare: RepairShoppr is a simply tool that is very useful to use in terms of customer management and isn't to be overlooked.

Vorteile:

RepairShopr is a great tool to use in your business and can be used for pretty much all of your needs whether that be; inventory management to POS, estimates to ticket tracking, or even tracking your parts.

Nachteile:

While there isnt a scheduling type integration in RepairShoppr, there is a a Clock in/ Clock-out feature, however its not the most convenient in that regard.

They have not improved the software for years

Vorteile:

At first the were the unique software on the market

Nachteile:

They do not fix basic issues, like to choose VAT excluded prices. There is many users that asks for BASIC and NECESSARY features on the forum but they never develop it

An excellent customer relationship management software

Kommentare: It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it

Vorteile:

It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers.

Nachteile:

It can be costly because one has to use a different platform for payroll because it does not integrate one

CRM Essential

Kommentare: This program is perfect for my business

Vorteile:

It is easy to customize to fit your needs. It really helps with the process of organizing your tickets, sales & inventory .

Nachteile:

Nothing negative to say about this. It is an overall great program

one platform for customer relationship management

Vorteile:

It helps in creating tickets, making invoice, customer relationship management along with marketing of repair shops. Its POS features create automatic cost estimation which is very impressive. It is integrated with paypal, google calendar, quick books. It has one more feature which i liked most that it has customized mail which can be send to the customers after work has been done, to follow up for making sure that everything is fine. It is customizable according to your requirements.

Nachteile:

There is nothing wrong in this software. Price of this can go a bit lower. Other then that, it is an awesome software

Any Business Any Size... This is a great Solution

Vorteile:

Pricing is very standard to most others in the same solution category. They have a solid product here.

Nachteile:

I was a bit turned away at how much information is shown on their website. I would suggest to have a simpler site for potential customers to sign up.

A great inventory management tool that's easy to use for all employees!

Vorteile:

What I like most about RepairShopr is the flexibility it allows its users in creating and maintaining varying degrees of inventory items. What if you had 2 products that were "technically" the same but varied in price, varied in build quality, etc. RepairShopr allows you to create those categories from the bottom up so you can create as much nuance as needed between various inventory items while abstracting away the "back end" of these complex rules to other users. This is great because you can have rather complex "if then else" scenarios in play for how certain items are to be used and the program is able to create conditionals that only "pop up" certain items which match the complex rules that the administrator can create. This ensures that employees don't need to be told to remember these rules: As long as they work within the system, they will never make a mistake (unless it's human error, of course).

Nachteile:

What I liked least about RepairShopr is the interface to switch between users. It's very easy, while in a rush, to overlook that another user was signed in previously. While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring. Perhaps, adding a picture of the employee's face or some sort of visual avatar would be great so an employee knows that another employee is signed in. I think this, overall, ties into the user interface for RepairShopr which can be somewhat technical and very utilitarian. This isn't a bad thing but a more well thought out user interface that is far more human friendly could be extremely beneficial for users overall.

Best Repair Ticketing System

Kommentare: RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for.

Vorteile:

Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it.

Nachteile:

Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features.

Underdeveloped software, support is slow and under skilled but has potential.

Kommentare: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Vorteile:

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Nachteile:

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Made my business much more organized!

Kommentare: Made my life easier!

Vorteile:

Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was.

Nachteile:

The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up. That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair

Ease of use and affordability

Kommentare: The ability to keep track of customer records, comments and progress tracking are just a few. RepairShopr has so much functionality. Personally I strongly believe RepairShopr has increased the ability of smaller businesses to exist. Thank you for that.

Vorteile:

Very straight forward in it's fields and categories including the options to customize to my business needs.

Nachteile:

Changes in functionality after an update. This is more that I am speeding along and all of a sudden I realize a field has moved due to the update. An initial annoyance, but doesn't hinder the functionality.

***The best product on the market, backed by the most aggressive and prompt support team***

Kommentare: We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better. More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software. Another thing we take into consideration is the promptness on the support department to handle issues or provide assistance on questions/concerns we have and your team has been excellent! We look forward to a long relationship with your organization and are we are currently in the process of migrating the rest of our databases over to your system as we are extremely pleased with the ticketing system which is the backbone of our process. We will be adding your preferred credit card merchant service provider as we want to have a unified system for all needs and they appear to have very competitive rates. Keep up the great work and you we are a client for life, looking forward to adding this software to our other location(s).

Vorteile:

Everything. It is easy to use and works proficiently.

Nachteile:

The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long.

Very Disapointed

Kommentare: Not too happy with this system over all. We had a requirement for line item tax to be displayed on each invoice. we were advised this is simple and is a feature that is available.
We spent over a year setting up our workflow to finally fin out that this feature is not available.
when we asked for assistance from their tech team they said sorry they cannot do anything about it. Make sure they SHOW YOU all the features that your require for your business before taking their word for it.

Vorteile:

Simple to import Sku's & initial set up

Nachteile:

- sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks

An extraordinary software suite that pack lots of features

Kommentare: We had an amazing experience with RepairShopr.
We used it mainly as a tool for customer service regarding products warranty and repair management.
Although it is an off the shelf software suite, all the workflows and data fields are highly customize-able.
It also features great CRM features for tracking leads, estimate, invoices, customers interaction.
If your primary business is repair services, this is the one-stop software that you should get to run your business.

Vorteile:

Very rich in features. Great degree of customization can be done. Fast support response. Ability to integrate with various accounting software (eg. Quickbook) and cloud services.

Nachteile:

Pricing may be a bit steep if you have many users.

It's the solution we couldn't find after 8 years of searching.

Kommentare: Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow.

Vorteile:

It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions.

Nachteile:

The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better.

A "Diamond in the Rough" in the IT MSP automation market.

Kommentare: Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation

Vorteile:

Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has. If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job. The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products. We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time. And it is FAST! Customer support is excellent as well. So glad I found this product!

Nachteile:

The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable.

As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!

Kommentare: Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams!

Vorteile:

The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be. Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming. RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

Nachteile:

It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again!

Great system for repair shops

Kommentare: Switched from another CMS to Repairshopr almost 2 years ago. The support is fantastic, the product just keeps getting better, customers are impressed with my shop because repairshopr works so well.

Vorteile:

Automate just about everything for your repair shop. Billing module built in, inventory module build in, sales module with lead tracking built in, automatic billing built in, cloud printing built in, text message and email clients automatically throughout the repair process.

Nachteile:

Anything that is buggy gets taken care of right away, so it is hard to come up with any cons. I guess because it is web based if your internet goes down you have to rely on the PDF version of all the tickets in dropbox or similar.

Not for jewelry stores

Kommentare: We tried, we really did. It's not for jewelry stores.

Vorteile:

It was cloud based and the design was clean.

Nachteile:

It's a cell phone repair software marketed to jewelers.

Excellent tool for MSP and break/fix service providers

Kommentare: Excellent

Vorteile:

Easy of use Integrates with payment processing directly All in one place Inventory management

Nachteile:

Support can be a bit clunky to deal with, but there's tons of online documentation to address almost any basic issue.

Excellent

Kommentare: billing, reporting, customer relations, stock tracking, without it I could not be in business.

Vorteile:

Everything. The features, job tracking, inventory tracking, integrations with EVERYTHING, the time saved and ease of use. Its just great.

Nachteile:

I wish Purchase orders would sync attachments and GST to QBO. Im sure this is coming though. Everything Ive ever asked for has been added.