Purplepass Ticketing Erfahrungen

Flexible ticketing solution for third party rentals

Kommentare: Before 2020 we allowed our rental clients to ticket their own events with whichever platform they chose. But when the pandemic hit, we needed a way of better controlling patron access to our venue. We also wanted the ability to socially distance patrons and to produce livestreamed and hybrid events in order to continue with our business while attendance was limited. PurplePass ticked all these boxes for us and gave us a great deal. It's been a great way for us to streamline our rental events, while still allowing our clients to have some element of control. Even after 2+ years of using the software, the team at PurplePass continue to be responsive to any challenges we are experiencing and make us feel valued.

Vorteile:

We are primarily a rental facility, and wanted to allow our community partners to have limited control over their events. With PurplePass' ability to add other users as a "partner," our clients can edit their event pages, view ticket sales and email customers- but all our events are streamlined under our Chabot PAC umbrella. We can also offer clients the ability to use PurplePass as their merchant account or to use their own merchant account for even more flexibility.

Nachteile:

As we are using the "beta" version of the software, we get to try all the new tools as they are released- but we do sometimes run into glitches, which can be inconvenient. Luckily, our PurplePass rep, Gabriel, continues to be responsive to any challenges we experience, always coming up with new suggestions for ways to meet client expectations and passing our feedback along to the development team.

Excellent customer service

Kommentare: PurplePass has been an incredible asset to our company. We travel the country putting on performances in dozens of venues and the Purplepass platform makes it possible for us to sell reserved seats at multiple price points in an incredibly user friendly seating map based purchasing experience. The on location box office aspect runs smoothly thanks to the hardware provided such as hand scanners and point of sale system. We are really happy we found Purplepass.

Vorteile:

Purplepass has a great user experience for our customers, very clean and streamlined. On the back end, creating events is a really straightforward procees, with the ability to customize a lot of features. The best part of using Purplepass is the incredible customer service and tech support they offer.

Nachteile:

In the 18 months we have been using Purplepass we have had very minimal issues, and any hiccups are resolved quickly. As they grow and roll out updates to their equipment there are sometimes complications, but tech support is amazing.

AWFUL EXPERIENCE THIS YEAR

Kommentare: Recently HORRIBLE EXPERIENCE. JUST AWFUL.

Vorteile:

I used Purplepass Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact.

Nachteile:

MY ticket buyers call my office stating that the Purplepass ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL.

PurplePass ticketing

Kommentare: The have been extremely helpful and communicative.

Vorteile:

Customer service needs are met fast and efficient.

Nachteile:

Nothing of note. I really enjoy the setup and usage.

Amazing! Best ticketing service I've ever used!

Kommentare: Purplepass has allowed us to pre-sell and keep track of tickets like never before. It used to take 30+ minutes to get people through the door at the start of an event, but with Purplepass we can accomplish that in under 10 minutes.

Vorteile:

Purplepass Ticketing is simply the best ticketing software I've ever used or experienced. It's super easy top setup events, and you have more options than you could ever need to fine tune your event. The website integration is easy, and if you run into any issues whatsoever, the customer service team is fantastic! We've switched over to running every event through Purplepass, it's just that good.

Nachteile:

The backend UI takes a little bit to learn, I think it could be a little bit more user friendly. That being said, the customer service team is very helpful in assisting you.

Purplepass customer service is 10/10, and helped us streamline our antiquated ticketing methods

Kommentare: We employed purplepass a couple of years ago to help our tailgate bus company, and can’t say enough about the customer service. Even though it was quite a unique operation that needed a lot of customizing, all our reps have been patient and diligent, and I couldn’t picture doing it any other way. It was a game changer for us and has allowed business to grow while streamlining the admin side of things.

Vorteile:

The interface is easy to operate once you get the hang of it, and my rep [sensitive content hidden] is always very responsive when I need assistance. There’s never been a problem we haven’t been able to solve.

Nachteile:

Some of the ticket build out can be a little tedious, but that’s probably just the nature of the task. The widget on our website could be better - on mobile it gives limited info, leading people to contact us not realizing the info they need is on Purplepass once they proceed.

PurplePass is SO easy to use!

Vorteile:

The entire system is easy to work with and when there are a few problems, the customer service staff helps to resolve the issue within a few hours or less.

Nachteile:

I like the new Beta system, but when I set up a large volume of tickets at once, the system can sometimes jam or slow down. However, once I learned how to empty old data, everything has been running smoothly. This is more due to my learning curve. The customer service staff are right there to help.

Very User Friendly ticketing platform

Kommentare: I have used Purplepass for my last 3 conventions handling tens of thousands of attendees and vendors and have been happy with the results and plan on continuing with Purplepass as our ticketing partner moving forward

Vorteile:

Ease of use, very user friendly. Customer Service is top notch and equipment provided is very helpful.

Nachteile:

Do not have any complaints about using Purplepass's services

Makes my job a breeze!

Vorteile:

The product is very easy to use, and makes it convenient to block or hold seats if I need to.

Nachteile:

I wish it were a bit easier to create new floorplans or venues. Most of this issue could be user-error.

Excellent service

Kommentare: Our overall experience is very good. The program is easy to use and the customer service when we have problems is excellent.

Vorteile:

Excellent customer service. They have taken the time to understand our problems and assist in solving them

Nachteile:

It is still a work in progress but are more than will to listen to our suggestions

Stephens Purplepass Review

Kommentare: We're achieving sellouts at rapid rates as we're able to get events to the marketplace sooner!

Vorteile:

Since I started using Purplepass, Ive seen growth in My Sales, the upgrades along the way have come along at the right times!

Nachteile:

I don't have anything to complain about!

Great Customer Service

Vorteile:

The customer service is unparalleled. We were looking at getting some new equipment to better support our box office and not only did they help but they went above and beyond to get us set up.

Nachteile:

The seating map feature is still a bit clunky. The window doesn't match the size of the screen and I have to zoom out just to be able to find the buttons I need.

Purplepass is the BEST!!!

Vorteile:

I love how responsive their team is when we need support. The platform its self is also very user friendly.

Nachteile:

There’s not a single bad thing we can say about purplepass. We’ve used them for so long for a reason!

ENOPION Theatre Company review

Kommentare: We have enjoyed using Purplepass.

Vorteile:

Ease of setting up. It is easy to design the page to be similar to our website.

Nachteile:

Being able to accept donations and manage them.Some limitations on different ticket types within the same event.

WRPRC - Review

Kommentare: It’s always been wonderful!

Vorteile:

User friendly.. Easy to navigate and the support staff is readily available.

Nachteile:

Nothing negative to report. Happy with the software.

Great service!

Kommentare: Generally, we perform in concert halls that have an existing box office. But when our concert venue does not provide a box office, we turn to Purplepass Ticketing to help us with that.

Vorteile:

Purplepass Ticketing is user-friendly and has great customer service. They are also continually working to improve their platform.

Nachteile:

One feature I would love to see added is the ability to print seat locations on complimentary tickets.

Purple Pass is classy, affordable and fast

Kommentare: Purple Pass makes ticketing easy and adds that professional touch that makes our brand really stand out in our market.

Vorteile:

I like being able to create inexpensive, full-color, perforated tickets for our events. Purple Pass prints them and gets them to us within a few days. These give our events and brand a classy, professional look.

Nachteile:

I would prefer that once the event is over, that the pay out from Purple Pass to us would be within a day or so, and not have the five day lag time that now exists.

The software was easy to use and intuitive. Customer service was exemplary!

Kommentare: Easy to use, functionality, competitive price, friendly and responsive reps.

Vorteile:

Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

Nachteile:

We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

Purple pass

Kommentare: Overall very positive

Vorteile:

I use this software daily. We have a concert once a week and approximately 34 concerts per year our residents use this Platform and they’re all or most of them are over 55 we have gone directly to the system so everything is online we don’t have a box office so it’s all online and it’s working very well for our community. Thank you very much purple Pass.l

Nachteile:

I don’t like when you open up a concert or an event and you’re editing the event and it changes the ticket sale date to the date that you open up the event.

Purplepass is my favorite ticketing service because it is easy to use, and staff is very helpful!

Kommentare: Excellent! Being able to count on Purplepass Ticketing for my events is critical for me. I most appreciate their staff and support - they are always responsive and quick with resolutions to my questions. Purplepass fees are reasonable and affordable, and they payout earnings promptly.

Vorteile:

Purplepass is very user-friendly, and their staff is responsive and helpful. Some of my events require specialized seating (VIP), and they can do it all.

Nachteile:

I wish they offered an internet promotions platform with a broad reach that would support my events.

Easy-to-use Product

Kommentare: I have had a wonderful experience with Purplepass.

Vorteile:

This software integrated well with our Community App. Our residents in our community are able to use Purplepass to reserve their tickets quickly.

Nachteile:

No dislikes at this time. The only thing that can be tricky is the time difference between East Coast and West Coast, but there is also typically an emergency number that can be used at any time.

Great ticketing software

Kommentare: Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!

Vorteile:

The box office is very easy to use. We were able to train new people how to use it for a show in under 15 minutes. The customer service is absolutely excellent. They respond very quickly to any questions or issues.

Nachteile:

I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things. I was always having to email my customer support rep to ask where to find things or how to do things. This part of the site needs to be streamlined and made about 100% easier to use. I'm good at following "how to" steps, but again always had to email my rep for him to send me the screen shots of the "how to's"....could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.

Easy ticketing option

Kommentare: I am overall very satisfied with the product and the customer support.

Vorteile:

I like that I can reserve or block seats from home and I can switch tickets easily and contact ticket buyers.

Nachteile:

I can’t think of anything I don’t like about the software.

PurplePass Review

Kommentare: It's a good program for us, overall. It gets the job done!!

Vorteile:

It works well most of the time for me and others in our Culinary Department. It gives us up-to-date info on reservations that have been made.

Nachteile:

However, the reservation process is a little confusing for some people, especially senior citizens. The reservation "page" could be more user-friendly.

Professional and Organized

Kommentare: Purplepass was a great tool for the event, especially since the promoter had never sold tickets online for this community based event but the option of purchasing via Purplepass saved a lot of time from driving around town and opened up opportunities for clients further away (and some out of town) to secure locations before arriving for the event.

Vorteile:

The convenience and professionalism that met users online was excellent. It made purchasing tickets easy and for an event that offered hard tickets, was a great tool in the event a customer could not meet the promoter in person for a purchase. The website looked great and the seating chart they made according to our map was a great feature.

Nachteile:

From my limited time using Purplepass I have not run into any snags. In fact there are other features that is offered that I plan to implement for future events.