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Über PressWise

PressWise ist das All-in-one-System für Kostenvoranschläge, Web-to-Print, MIS und Workflow-Automatisierung zur Optimierung deines Unternehmens.

Erfahre mehr über PressWise

Vorteile:

The storefront is customizable and intuitive. The system, when used properly, has solid processes that delivers many, many efficiencies.

Nachteile:

I push the envelope on all things I buy. I would say partial shipping is the feature that is the largest struggle.

Bewertungen zu PressWise

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9/10

PressWise hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 51 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (51)

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Nutzerbewertungen filtern (51)

Beth
Beth
Purchasing Manager in USA
Verifizierter Nutzer auf LinkedIn
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PressWise

4,0 vor 11 Monaten

Vorteile:

Web-based, multiple users allowed, estimating tool

Nachteile:

Look of the store-front. Not very professional looking right out of the box.

Brian
General Manager in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Life Changing Upgrade for our center

5,0 vor 3 Jahren

Kommentare: Excellent - life changing really for our shop. Workflow significantly improved with print files going directly to press, ready and imposed. Has freed up our graphics team to do what they do best, and CSRs have more time to consult with customers versus just keying orders all day long. Support team has been amazing. Everyone is friendly and super responsive. They want to know about problems, issues, or wishes and resolve things quickly. I've never worked with a software company that continuously improves their product the way PressWise does.

Vorteile:

The estimating system is solid and intuitive. "Favorites" make every day jobs easy to write up. The most impactful parts however, are the asset management, integration with our existing online ordering system, and built in shipping module. Reorders are a breeze. Print files go right to the press device without ever having to touch the prepress department. Online order integration easily saves the work of a full time CSR every day. Ticketless workflow in production has taken our efficiency to the next level.

Nachteile:

Integration with Quickbooks was new way of doing business for us, but we have adapted. Initially we were missing some information in reports we were used to having on hand, but the PW team helped us develop reports to get us what we needed. Shipping module is really helpful but still waiting on the new version to allow for shipments with multiple boxes per location. This will be another big event for us when released.

Antwort von SmartSoft

vor 3 Jahren

What a wonderful review to read. I shared your post with our support and development teams, who were thrilled to hear your feedback on all their hard work.

Jeff
President in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review of PressWise

3,0 vor 11 Monaten

Kommentare: We are 50/50. The QB integration is terrible. The ability to manage customer data and our team across multiple locations is very easy.

Vorteile:

Ability to manage multiple locations, teams, and customer files is very convenient. Our delivery team and customers love the electronic delivery signatures and tracking.

Nachteile:

Lack of integration with Quickbooks. Full data and descriptions do not import into QB. You only receive a brief line item. Orders are marked closed when data is sent to QB for accurate payment information and recording. The issue is that the order may still be in production and must be reopened. While this is a small step, it's doubling the manual actions needed to complete the order. Implementation was very slow. Even though you can "test", the issues did not show themselves until we jumped into using the software.

santiago
Administrative Manager in USA
Hochschulbildung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for Higher Education

5,0 vor 3 Jahren

Kommentare: Overall we love presswise. It allowed us to work with fewer staff members and helped make online ordering a breeze for clients.

Vorteile:

We really enjoy being able to use the system to place our orders and to process the mail list. It allows for the shop to be able to easily and effectively work together.

Nachteile:

Kitting in the storefront. We would also like certain requests to be taken with more attention. I understand there is a lot of different ways to use the system but we have to create workaround in order for it to work how we want.

Antwort von SmartSoft

vor 3 Jahren

Santiago, thank you for your kind words. It has been a pleasure to work with you and your talented team over the past couple of years. Looking forward to many more ahead.

Justin
Owner in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Why we changed to PressWise

5,0 vor 3 Jahren

Kommentare: overall experience has been great. We procrastinated on our end and it was great having their team nudge us a long to get this software up and going.

Vorteile:

Being on the cloud has been very useful to our sales and PressWise just fits our shop very well for digital and large format. If you are looking for a system and changing from an old software I would highly recommend PressWise simply how it easy it is to navigate through it coming from an old system.

Nachteile:

Just like any new change it just took time getting use to. There are some items we liked a little better on our old software, but the pros defiantly out way the cons.

Antwort von SmartSoft

vor 3 Jahren

Thanks for your kind words, Justin. It has been great to see your company's progress over the past 18 months. Send us an email with any of your 'wish it would do it this way' items and we'll definitely review them with the team!

Tim
President in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review of Presswise from a print perspective

3,0 vor 11 Monaten

Kommentare: average at best - The support team needs training on customer interaction

Vorteile:

Favorites - Shipping - Credit Cards - Able to see old files from past orders

Nachteile:

Not very easy to use - Lots of bugs -Support needs better training on how this system is used in a print environment- The supports does needs to understand that not all problems are black and white - Better integration with Decoration

Antwort von SmartSoft

vor 11 Monaten

Hello Tim: Very sorry to hear that you are having issues with our support team. As you can see from most other reviews, they tend to get very positive feedback on their performance, so this comes as a shock. As it happens, all of our support team have a print background, and the majority of them have worked in shops that used PressWise, so they have a lot of hands-on knowledge of the product from a customer perspective. I'd like to find out a bit more about your specific issues, so I will have our Support Manager contact you to see where we need to work better for you.

Joseph
Owner in USA
Druck, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It's like it was developed by someone who had worked in the print industry ;)

5,0 vor 4 Jahren

Kommentare: Very Happy :)

Vorteile:

The Storefront, the shipping module, the ability to work in multiple windows simultaneously. Top of the list though is their support! Fast and effective response.

Nachteile:

You need to run a CRM separately. Presswise should partner with a CRM provider and create an all in one Web-to-Print/MIS/CRM system.

Antwort von SmartSoft

vor 4 Jahren

Thanks for the kind words. Your dedicated team has been amazing to work with too. You came with a clear plan to get up and running and have been a pleasure to work with. Here's to many years ahead working together.

Paul
President in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Production Software

5,0 vor 4 Jahren

Kommentare: The touches needed from quote to order to invoicing have decreased substantially. The addition of online storefronts for our clients help keep them engaged with us.

Vorteile:

We use a lot of features making our day-to-day operations run more effectively. Reporting and admin tools are great.

Nachteile:

A CRM tool would be great considering all of the client data is in PressWise. Need to make sure the "new" reporting features are all working

Matthew
Matthew
President & COO in USA
Verifizierter Nutzer auf LinkedIn
Druck
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

As moxy ox has grown, our scaling has been made easier with additional modules offered by PressWise.

5,0 vor 7 Jahren

Kommentare: 1 Cost monitoring
2 Order tracking
3 Online customer ordering
4 Daily reporting
5 Sales tracking
6 Inventory control
7 Shipping made easy
8 Auto batching
9 Client correspondence monitoring
10 Major time savings across entire team

Vorteile:

The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I'm being a pain in the butt customer, I know they would gladly hop on a call to help out or shoot a quick video to step me through a process I can't grasp. My team contacts the PressWise team through the easy ticket system so that I don't have to answer everything for them.

Nachteile:

Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have created a work around, but still not ideal.

Cameron
Cameron
Owner in USA
Verifizierter Nutzer auf LinkedIn
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Presswise Review

5,0 vor 6 Jahren

Vorteile:

This program has allowed my company to grow rapidly while maintaining a good workflow. Creating accurate estimates and orders is easier to manage and maintain.

Nachteile:

There are a lot of features, its hard to know how to use all of them.

Antwort von SmartSoft

vor 6 Jahren

Great to hear that PressWise is doing exactly what it is supposed to do - making your life easier, while helping you grow your business. Also, to help you get even more out of PressWise, we have multiple training options, including prerecorded webinars on a wide range of topics, one-on-one web training, or even on-site training visits. We¿ll get in touch to let you know more. Thanks!

Ryan
CEO in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PressWise is an amazing print management tool for a reasonable price.

5,0 vor 11 Monaten

Kommentare: Very good tool, likely the best of its kind offered to the industry.

Vorteile:

PressWise provides a print management, print scheduler tool that is reasonaby priced.

Nachteile:

One of the ONLY things we do not enjoy is some of the update pushes are not very well communicated by SmartSoft and cause disruptions and/or API programming link breakage.

Jason
Program Manager in USA
Hochschulbildung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Creighton

5,0 vor 2 Jahren

Kommentare: We really like it.

Vorteile:

Extremely easy to use and the support is very good

Nachteile:

Every time there is and update to the software, it messes up our templates and we have to fix the coding

Kelsey
Lead Business Intelligence Engineer in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid Tool for Business

4,0 vor 2 Jahren

Vorteile:

The commitment to improvement, taking feedback and implementing new features.

Nachteile:

The inventory system could use some work.

David
Owner in USA
Druck, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Moved to PressWise after 20 years and never looked back.

5,0 vor 3 Jahren

Kommentare: We were on EFI PrintSmith for 20 years and moved to PressWise because we needed more automation. Since the move we have acquired multiple competitors and have successfully converted them from PrintSmith, PrintSmith Vision, PrintersPlan, QuickBooks, and even a place that estimated with a book and a yellow legal pad.

Vorteile:

PressWise helps manage your process, takes out touchpoints, saves time and money while increasing capacity to do more with less. Quotes with click-to-order buttons. Invoices are downloaded or emailed instantly. Impostion on the fly. Integration with UPS and FEDEX. Team loves it!

Nachteile:

When there is a con the PressWise Support team is open to listening and with a good enough business case they make the change.

Antwort von SmartSoft

vor 3 Jahren

Thank you so much for both your kind words and your proactive support for PressWise amongst your peers. You truly are a rockstar PressWise client!

ty
owner in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thumbs Up!

4,0 vor 3 Jahren

Kommentare: Love the platform and it has helped us grow the Digital and Wide format side of our business. We are able to process more jobs in an automated workflow in these areas. Also the People! The entire team is great to work with and extremely responsive.

Vorteile:

PressWise is a extremely flexible solution for Digital Print, Wide Format Printing, and B2B Storefronts. PW has an open source and can push of pull in one direction...

Nachteile:

Offset Estimating; Job Costing, Job Planning,

Antwort von SmartSoft

vor 3 Jahren

Thanks for the kind words, Ty. I've forwarded them on to the support team. We always appreciate working with you and your team.

Jan
Manager Finance & Admin in Kanada
Hochschulbildung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Canadian Higher Ed

5,0 vor 3 Jahren

Kommentare: Customer support is suberb ... friendly and responsive. Every person we have dealt with has exhibited a genuine desire to help. Their communication systems support that. The team searches out options, is willing to make changes to the system, and will make custom tweaks for a reasonable price. Coming from a poor customer experience with our last MIS, this is one of the main reasons we landed on PressWise and we have not been disappointed.

Vorteile:

There is an implementation plan that takes the mystery out of getting up and running. The knowledge base is VERY helpful, particularly the many videos. The training and customer support is excellent. The back end is relatively easy to program, very detailed and robust. Taxation is automatically updated and easily programmed. The storefront is customizable and intuitive. The system, when used properly, has solid processes that delivers many, many efficiencies.

Nachteile:

The system was built to interact with QuickBooks, however, for larger organizations, I would say that the financial reporting is on the weak side. We recognized this in the purchasing process and made the decision to purchase in spite of that because nothing is perfect, and Presswise seemed to offer more of what we wanted relative to other firms. That said, it was fabulous working with our technical liaison, who was very creative in developing a custom export for us to upload to our ERP, at a minimal charge. I also understand that reporting is an area that is being aggressively reviewed and improved.

Antwort von SmartSoft

vor 3 Jahren

Thank you so much for your kind words, Jan. It has been a pleasure working with you and your team, who helped make the integration process go so well by being so organized and on top of everything. A true partnership and we are thrilled to have you on board.

Mark
Partner in USA
Druck, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PressWise System Review

3,0 vor 4 Jahren

Kommentare: Vital to our growth and we become more reliant on the software every day!

Vorteile:

We are a Offset Printing Business and we also do Signs, Banners and Vehicle Graphics the estimating part of PressWise for our business is critical and has made it possible for other members of our Team to generate quotes quickly and accurately. We also are using the Storefront piece of PressWise which we are expecting to be vital in the coming year for our growth in sales and products we offer. Developing Stores for our A+ customers is our goal for this coming year. When Covid restrictions basically stopped 40% of our business in a day since we were using PressWise we were able to change our Marketing Plan quickly and assist our customers in adapting and complying with regulations. We were able to quickly setup stores for floor graphics, yard signs and wayfinding signage that helped our customers get through this strange time. The PressWise team is very quick to respond to issues submitted as Support Tickets.

Nachteile:

We are a staff of 7 so it was difficult to get the software setup if I had it to do over again I would have had PressWise on site to help us with initial setup as we took 2 years before we actually started using the system on a daily basis.

Carol
Manager in USA
Gesundheit, Wellness & Fitness, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Must-have for printing departments

5,0 vor 3 Jahren

Kommentare: We are able to easily provide quotes to our customers, track our projects, look at the usage of products. It's just been invaluable to our workflow.

Vorteile:

Being able to track the progress of a job, or track delivery is key for us. Plus the accountability of being able to retrace our steps is super helpful.

Nachteile:

There some glitchy things that are annoying from time to time, but overall this has enhanced our productivity.

Antwort von SmartSoft

vor 3 Jahren

Thank you Carol - we are always looking to improve PressWise, so if you see anything that you think can be done better, please do not hesitate to let us know.

Roger
Senior Account Executive in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Time multiplier!

4,0 vor 4 Jahren

Vorteile:

I used to spend enormous amounts of time on quotes. Everything was hard copy (files here, invoices there). How much did we charge last time? They're switching paper and quantities? What are the tiers on pricing? ALL of those questions and more dogged me and ate away hours. PressWise changed all of that - from quotes to production to delivery and invoicing. I have my time back (sort-of, because now I can process more orders). Having quote and job history at my fingertips is fantastic. Copying closed jobs for exact repeats or modifying for new orders is a snap. We haven't reached the depths of all this software offers, but I'm sold on the basics. Long overdue productivity improvements for our shop.

Nachteile:

Would like to see public facing storefront development and support as an integral part of PressWise or an easy add-on. Same goes for USPS mail processing (CASS/PAVE, full service submission, etc). Do not like the UPS "pre-population" of rates when something has to be shipped. If I go in and override the default and close the job, and then re-open it at a later time, my override amounts have gone away - replaced by the default rates. Have tried to turn that default shipping feature off - without success.

Brian
Manager Digital Support in USA
Druck, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

More bang for the buck.

5,0 vor 3 Jahren

Kommentare: I'm very happy with the investment in PressWise. For the price of the solution I don't think it can be beat. Great product and service is a winning combination.

Vorteile:

I like that support is continually updating the software with enhancements. They regularly add new features and are quick to address any bugs.

Nachteile:

Would love to see further development on the storefront side of the software. The storefronts work for most applications but I would like to see more enhancements to make the storefront side a little more modern. Adding the ability to have coupons would be a great aspect for retail stores.

Antwort von SmartSoft

vor 3 Jahren

Brian, thanks for your kind words. I've passed on your comments to the team - oh, and l believe you will be getting your coupon wish granted in the near future.

Hanna
Marketing Project Coordinator in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

tpc's Review

5,0 vor 3 Jahren

Kommentare: We are becoming more automated and consistent with our ticket entry and pricing.

Vorteile:

I love how mobile it is, the customer service is top-notch, it is fairly user friendly. Because we are not focused on one area of print, it's the only system that we have been able to make work for all of the different types of print that we offer.

Nachteile:

I know this is in the works but, having a CRM would be super helpful. Also, a dashboard on the main page to show quantity of orders and sales for the day at a glance.

Antwort von SmartSoft

vor 3 Jahren

Your company has been wonderful to work with too, and we appreciate your kind words, Hanna.

Anthony
Director of Operations and Client Services in USA
Druck, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great partnerships are hard to find

5,0 vor 5 Jahren

Kommentare: Its been five years since we started using PressWise and we have seen so many upgrades to the original system. We have been working with the same people on the development team and have become accustomed to adapting to process. Very flexible and accommodating with all questions and issues and quick resolutions when needed.

Vorteile:

I've been working with their team from day one and they have been very accommodating and responsive. It allows us to create our own products and workflows and has a detailed reporting structure.

Nachteile:

There are so many different departments that factored into our decisions on what should be built in the workflow. The implementation tracker helped with this.

Antwort von SmartSoft

vor 5 Jahren

Thank you so much for your kind words. I remember the day Corry welcomed you onboard and not long after you had Michael visit your site for training. He came back full of praise for you and your team and I knew it would be a great fit. Here's to many more years serving your business. Tony

Matt
President in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Presswise

4,0 vor 5 Jahren

Kommentare: I feel that Presswise overall has been an excellent choice. It has the look and feel of a high dollar management system for a reasonable price. Customer service is very knowledgeable and respond to questions quickly. Updates and upgrades come often. Up time on the cloud based system has been near 100% for me. Transition has been a bit painful, as we came from a system that was developed in the 1980's, but we have gotten through and our users love the change!

Vorteile:

Ease of use, order status tracking and auto batching and queue to our presses are the main pros that drew us to to the software. Also, customer service was very good in helping decision making. The people here know thei product.

Nachteile:

There is no ability to combine invoices and ship. Shipping multiple invoices on the same shipment is un-wieldy. We ship a lot of small orders and ship them in the same package, but each order generates it's own invoice and if you don't stop it, it will generate it's own shipping label

Antwort von SmartSoft

vor 5 Jahren

Thank you for your feedback, Matt. I am sharing your kind words about our support with the team. We're constantly looking to find ways to make PressWise work better for out clients so I'll be sharing your specific request for combining invoices with our product management team. We're very happy to be working with BCT and look forward to a long and mutually beneficial business relationship!

Michael
Michael
Graphics & Printing Instructor in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Moving Curriculum Forward

5,0 vor 6 Jahren

Kommentare: PressWise has been an amazing tool and experience for students at Thaddeus Stevens College in the Graphic Communications and Printing Technology department. It has pushed our curriculum into the in-demand skills of estimating, customer service and print production management.

Vorteile:

PressWise is simple and intuitive to use. The documentation to learn the system is amazing. I was very well supported by the entire PressWise team. I love that it's cloud based so I can access jobs at any time.

Nachteile:

I honestly do not have any gripes with PressWise. It's been able to be tailored to everything we have wanted to do with it. I couldn't be more pleased with it.

Antwort von SmartSoft

vor 6 Jahren

We are happy to hear those words, Michael. It has been an absolute pleasure to work with you.

Jim
Jim
Prepress/OMS Specialist in USA
Verifizierter Nutzer auf LinkedIn
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Cloud Solution

5,0 vor 6 Jahren

Kommentare: PressWise has allowed our company to reduce the touches required to get jobs into production. We have integrated Pressero with PressWise. With this setup, we are able to have the orders injected directly into PressWise with all of the product specifications. The files are automatically transferred, and as long as there is a product tied to an imposition template, production has a pre-imposed file ready to go. On the rare occasion that I need to contact support, they are friendly, knowledgeable, and very responsive. Simply put, this is an excellent product.

Vorteile:

Easy migration from previous solution API for connecting external applications Outstanding customer support Frequent updates/improvements Excellent documentation Responsive to specific needs

Nachteile:

Updates sometimes contain obvious bugs that should have been caught before release

Antwort von SmartSoft

vor 6 Jahren

Thank you so much for your kind words Jim - we believe our support staff is second to none so it is always nice to hear customers echo that belief.