Kindful Erfahrungen

Great for a mid sized non-profit and amazing customer service

Kommentare: Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.

Vorteile:

I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.

Nachteile:

There are a couple of features that I think should be available but are not. However, I have found that no software has it all.

Customer Service and Powerful Updates make this an excellent CRM

Kommentare: We use Kindful for all our donor, sponsor and grant tracking. It has all the features of any of the competitors and has an aesthetically pleasing, easy to use interface. I love the follow up tasks option, which helps for good donors stewardship. It also recently has a Wealth Data option integrated into the software. We don't pay for the extra, but event with our minimal plan, we get a little information. It's been great for a smooth transition in staff, since it's easy to see donor giving history, relationships with other people/org, as well as contact histroy.

Vorteile:

The customer service is INSANE. It's timely and they will work with you until theyu find a solution. Even more, many issues I've had have been resolved when they do updates. They really listen to their customers and take their feedback into mind when doing updates.

Nachteile:

There are very limited options for customizing mail. It's a great option to be able to automatically send tax receipts, but I wish we could upload a custom header. You can upload your logo, but it appears small on the pdf.

A clumsy, confusing attempt at a Donor CRM system

Vorteile:

It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.

Nachteile:

Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven to be an awful integration. Kindful makes note of every time someone clicks on the email, so some records show as many as 20-30 actions for one sent email (apparently when users delete their emails in batches, this heightens the problem). Creating reports in Kindful is essentially impossible. Selecting your filters for output and view fields is difficult (a selection of check boxes organized alphabetically, not categorically). And once you finally create the awful report- you can save it, but can't go back and make any changes to the criteria you've set. So basically, start over. Then you might want to acknowledge your donors- good luck, because the merge fields are basic and dysfunctional, and the letters are ONLY generated as a PDF- so you can't edit them. Even the best of CRM systems doesn't get this perfect, and needs to offer editing capability. I also only learned the hard way that if you upload a gift manually, the system is going to automatically send an acknowledgement to that recipient unless you tell it otherwise. Overall- pay more for a slightly better system. Kindful is one of the cheapest on the market, and I can 100% see why.

Using Kindful for over 6 years and I love it!

Vorteile:

Kindful has provided easy integration with all our processes and procedures. I enjoy the ease-of-use for the reporting and overall daily use. Though, over the last 25 years, I have used some more 'powerful' products, they were clunky, difficult to navigate, and nearly impossible to use without a week-long training. Kindful provides all the services I need with an interface that takes minutes to learn and begin using.

Nachteile:

There is very few aspects that I dislike about Kindful. If I were to nit-pick, there are some fields that are not searchable or able to be queried. Also, though you can 'household' accounts, the year-end giving statements are not able to be combined to a household tax statement. Neither of these are deal breakers, and I have found work-arounds as necessary.

A Blessing!

Kommentare: The integration with Classy, QuickBooks, and MailChimp has been life-changing and has definitely increased productivity. We paid for the additional support feature and that has been super helpful; allowing us time to gather questions and then meet every two weeks with our customer lead to discuss and troubleshoot.

Vorteile:

The all-in-one feature and how user-friendly the software is. Did I mention the integration was simple and overnight?

Nachteile:

The MailChimp tagging and integration is something to get used to but the support has been helpful.

Valuable Insights into Donor Care

Kommentare: Overall, I am happy with Kindful and the tools it provides my organization. It easy to use and my staff is not overwhelmed with using it. Their support team is top-notch and always able to help walk me through fixing an issue or answering a question.

Vorteile:

I value our donors and I want to know how best to care for them and followup. I like the ease of use in creating new transactions and the automated reports. I like the reporting capabilities and ease of getting the data I need to manage our organization. I like that my staff finds it easy to use.

Nachteile:

Entering a single new donor from a check takes additional steps to create the donor, then create the transaction. There is a batch tool that makes this process easier if entering multiple donations. There are some issues with reporting that make it difficult to pull everything I need. Most of these are one-off issues, but still important. I have not found the peer-to-peer tool easy enough to use where I feel confident that my donors would use it. I had to create a pdf to give to them to walk them through all the steps. I wish it had email and text message marketing built-in.

No regrets switching over to team Kindful!

Kommentare: Very glad we found Kindful. We have had tremendous support. Response times are consistently timely. Appreciate the opportunity to access trainings and webinars quite regularly. I feel that this program is one we can grow with. Kindful gives us access to data in a simplified format to easily view and share. Looking forward to what is next with Kindful.

Vorteile:

Affordable, user friendly for us and our donors. Really appreciate that it allows our donors access to their own accounts. Compatible with multiple other apps/tools - and constantly expanding the list.

Nachteile:

More access to some of the data. Appreciate that their are some information/options but they are only for viewing and not reporting. There are some aspects that are specific to our needs so understand how some requests aren't common enough to justify a change. There are times when there are asks and I will get a very vague answer - this is where a user group could be very beneficial. Those of us on the users side can share how they handle aspects of accounts, tricks and tips, or feedback from peers. I have participated in user groups in the past and gained a lot of relatable insight and views from all angles. Have Kindful reps be a part of the group so that they can take info back to enhance the user experience as well as comment on issues, ideas, or why something cannot be done/implemented. Great way to keep users invested in the progress of a good program!

A Great Gift for a Growing Non-profit

Kommentare: Our donor retention has increased, our organization and capacity for communication has more than double. We love Kindful!

Vorteile:

When we decided to implement Kindful as our donor management and CRM software, we didn't realize the gift that we were giving ourselves as an organization. Kindful has allowed us to grow and scale in a way that wasn't possible before implementation. It has given us insight and helped us with donor retention. It has reduced our workload and made growth possible.

Nachteile:

It's such a powerful tool that it can be difficult to learn sometimes; however, compared to other tools out there, it's a beautiful interface with a much shorter learning curve.

Glad we chose Kindful

Kommentare: We have been happy with our experience with Kindful. They offer monthly trainings that our staff have taken advantage of to learn more about the program.

Vorteile:

Kindful has been a great mid-tier resource for our organization to manage ~$500,000 in annual fundraising. We have approximately 10,000 contacts; Kindful integrates well with Mailchimp for our e-newsletter. Batch transactions are very easy to process, which has helped greatly.

Nachteile:

The search queries can be a little difficult to figure out how to access the info that you want, and I wish there was a little more that could be done with the queries and reporting.

Decent software but challenging to use at times

Kommentare: I came back to my place of work after being gone for 3 years and they were using Kindful. I had been used to Egiving. I found getting reports and making changes for fundraisers to be challenging.

Vorteile:

Their landing pages were nice looking. Not much else to say.

Nachteile:

Too complicated to use and get reports. Needs to be more user friendly.

Valuable for small to mid-size nonprofits

Vorteile:

Kindful's best features are by far its user-friendly interface and their excellent support service. Their support team is always super helpful and quick to respond. The new chat feature is a great addition to an already great system.

Nachteile:

While it covers most of the bases, it is lacking some of the robustness you would get from something like the Blackbaud suite. While they do offer things like event registrations, they are very limited in scope and capabilities.

Love Kindful!

Kommentare: Awesome. Best of the best.

Vorteile:

It’s the Goldilocks of CRMs. Not too big and not too small. Support is amazing and to me, that’s the clincher. So many companies tell you how good they are until you purchase and then they disappear. Kindful has always been great. All of these systems are complex and require training of users as well as setup and maintenance, but Kindful makes it as painless as possible.

Nachteile:

I wish that there was a better way to test what recipients receive as acknowledgements. I feel like I could use them more often but I never feel 100% sure that I have it quite right.

Great idea, but full of glitches and oversights

Kommentare: The team is kind (haha) but usually not helpful. Several times we have asked for help and ended up with suggestions that only help Americans - most Kindful employees are not aware how the program works for Canadians and are not prepared to answer our questions. Rather, they need us to tell them how their program works in Canada. When it is a global problem we encounter, we receive help on how to work around the problem rather than address it directly. Which would not be a problem in the short term, but because there does not seem to be any public-facing suggestions board or update tracker, there is no way of knowing if Kindful is actually making improvements to its program. My biggest disappointment with the Kindful team is not their program, but it seems to us in our daily interactions with the team and program that they have not the capacity or dedication to make the simple updates that would make this program incredible. I hope to see more acknowledgement of our issues and some sort of update that they are working to make Kindful better.

Vorteile:

Attractive online giving page, easy statistics about donor giving on dashboard, acknowledgements tool is useful, tasks assigned to team members, recent transactions bar at side is handy to track donations as they come in, campaign sorting is handy, can compare campaign success year over year.

Nachteile:

There are so many small oversights that make daily use of the program frustrating. Some examples: There is no automatic receipting for Canadian users, despite many other CRMs offering this in Canada. There is no way to offer a one-off receipt for someone, as the bulk receipting tool is a one-click button that receipts EVERYONE from the last year and will void any receipt made previously in the giving year. The fiscal report tool is completely useless - it generates information for the month to date, meaning if you want to see the entire month's progress, you have to wait until midnight of the last day of the month (who's going to do that?). There is no way to generate the report for previous months. The only possible solution to this tool - automation - does not work. You can schedule the report to come to your inbox, but it's only able to schedule reports for the first day of the month, meaning you'll get a report with ONE DAY of data. There is no way to change this. There are many ways to filter your audience or activities, but there are also many fields missing, and finding the parameters you need requires filtering through a long list of suggestions that are not organized by any category. For example, I wanted to see how many of our audience members who received our last Mailchimp email ended up making a donation the next way. But even though each contact will have the MailChimp interaction on their personal activities record, it is not searchable.

Kindful has grown with us. This is huge for us, and they helped us get to the next level.

Kommentare: I've already recommended this software to many people. It is really easy to recommend to small organizations who are going from nothing to "online." However, there needs to be more development and automation with email marketing, in order for me to recommend this product for an already established (still smaller) organization. As a 1.2 M organization, we are ready for our next growth spurt.

Vorteile:

The user experience is wonderful. From good colors and layouts to ease of use, we have been able to use Kindful to get organized on the backend and jump-start our fundraising.

Nachteile:

The capabilities with email marketing and automation within groups, causes, campaigns, or forms have been a bit difficult for us. There are work-arounds, but we are hoping for more growth and potential in these areas.

Right product for our needs and budget

Kommentare: The organization is responsive to my questions and needs. I have seen changes to the software since we purchased that have directly addressed my or other users' issues.

Vorteile:

Basic functions are easily taught, yet it has a robust reporting structure that is anything but basic. I can train others to do data entry as we get new donors and donations so they can gain confidence using the system quickly. Then I can show them other features as they are ready to learn more.

Nachteile:

We are a membership organization and the software really isn't designed to manage memberships. They were upfront about this and give suggestions for addressing our needs and it is working for us.

Very easy to use

Kommentare: Kindful is a wonderful software, with a really strong customer service team. I have used a number of platforms over the years and I find Kindful to be my favorite. I have never used a "perfect" CRM and we know that there isn’t such a thing, so if you can't have perfect its really nice to have good, with great customer service.

Vorteile:

- It's very user-friendly - It works with most of the other software we use (Mailchimp, Eventbrite, Quickbooks, Zapier...) - Kindful has the very best customer service

Nachteile:

- It's "dashboard" doesn't report accurately, you have to create custom reports to get some of the actual data they advertise. The most frustrating dashboard number they display that isn't accurate is there "Retention Rate" number. Rather than showing donor retention, it shows activity retention, meaning that if someone came to a free event one time and doesn't end up giving a donation within a year it shows it as a drop in your retention. - The duplicate finder isn't very strong, and takes a lot of manual work. We have to call kindful every few months to ask them to reset the duplicate finder so that it will work again. - The "Fundraising" tools aren't very robust.

Kindful for Small Nonprofit

Kommentare: Wonderful!

Vorteile:

The ability to integrate with other software The ways we're able to capture lots of information and different types of gifts

Nachteile:

It needs a fully integrated email system - at least with a more advanced text editor and a way to view emails that have gone out from the system.

Empowering a small non-profit improve fundraising and donor management.

Vorteile:

Kindful is easy to use and track donations by campaign or by fund. You can setup color scheme preferences for all donation pages or you can customize each and every one. Kindful pages are clean and the Dashboard as been recently improved to really help monitor donor management such as donors that have upgraded giving, retention rates, activity on recurring donations, etc. The Kindful on boarding team was extremely helpful in assisting me setup my donation pages, multiple campaigns, and making sure all my data was successfully transitioned from my previous payment gateway. Making the switch to Kindful has made it much easier for us to manage donor relations and also get better reporting by each campaign.

Nachteile:

Some reporting features could be improved to make sure you can download actual donated funds that do not include refunds or canceled payments. While you can get customer support via email, I wish my monthly fee included at least some webchat or phone based customer support without an additional fee.

The easiest part of fundraising

Kommentare: I have been able to integrate our golf fundraiser sign ups int our website because of your widgets but would like more customization. would love to be able to sign up volunteers/runners/etc through the site instead of using active.com! overall, this platform has made my job easier and more functional especially on the go because it's web based (surprisingly, my old organization used an archaic system that was only accessible on the server)

Vorteile:

user friendly interface, quick turnaround on customer questions, ease of reporting, clean look when donor is using donation portal, most critical information showing

Nachteile:

would like a better way to separate reporting on various campaigns during a given year and general manipulation of data (for example, the transaction reports are sent via pdf so I can't easily analyze the data in a spreadsheet), would like outstanding card value to be a reporting option,

Kindful is about growing with your business and adapting!

Kommentare: Overall, Kindful has been a great fit for our organizational needs. I still have not taken full advantage of all the great features but continue to be impressed with what they are able to do! I intend to stick with Kindful for a while.

Vorteile:

Kindful is very user friendly and tailors to our needs as a small growing organization. Kindful grows with us and continues to be on the cutting edge by syncing with popular apps that are applicable to nonprofits. Streamlining and efficiency with tremendous rapid response from their support team is what I love most!

Nachteile:

Filtering and segmenting reports for emails and board reports can be a little tricky. This is where I've needed most support and training. Also, it would be great to have the capacity to store images/files on my Kindful account (attached to donor profiles) of incoming checks and thank you letters as a way to keep track.

Kindful not so kind

Kommentare: It does help me to keep track of my donors and put them into different categories. It helps me to create emails for groups I want to send them too.

Vorteile:

I like that I can easily put in new people/organizations. Easy to put in transactions.

Nachteile:

How hard it is to print reports. There are way too many steps in printing out a report. Email instructions do not help. When I need help, it would be nice to speak with someone at the time I am having the problem, not wait for an email hours to a day later, with non helpful instructions that I could of printed off and didn't work the first time. I am very busy and when I have allotted time to work on a report and cannot get what I need, I need to be able to have a customer service person to help me at that time, because I do not know when I will have time to do it again.

User-friendly software, not enough features available

Kommentare: We use it every day to keep track of donations, contacts, etc. It is very helpful to have everything in one place.

Vorteile:

I love that it is fairly user-friendly and I really like the overall look -- very clean with nice design.

Nachteile:

There are a lot of filtering options that are not available that would be really helpful. More bulk editing options would also be nice.

Kindful was a Game Changer

Vorteile:

We transition from a nonuser-friendly CRM (Blackbaud Razors Edge) due to clunkiness and expense. Kindful was the opposite... user-friendly, easy to adapt, helpful customer service, and MUCH cheaper than Blackbaud systems. Transitioning to Kindful has been one the best decisions I have ever made.

Nachteile:

When you are creating specialized reports it can be a little difficult to navigate at times

Good Donor Management

Kommentare: Common donor data store

Vorteile:

Friendly data store of donor information with lots of ways to segment data or drive development of mailing lists

Nachteile:

Seems to be limited by a primary account --- I don't seem to be able to drive emails to multiple ID's in a donor account. For example if I have an account set up for a husband and a wife combined donor, I can send the same email to both the husband and the wife , unless I separate them as individual accounts. I also don't seem to be able to track individual pledges

Great for the Money and with New Updates is Getting Better

Kommentare: This software has been extremely beneficial for our organization and they keep making improvements to ensure customer satisfaction. There are minor things here and there that are annoying, but this is definitely better than what we were using and the price is much better than other CRM companies out there.

Vorteile:

The organization I work for used Salesforce most recently and it was nightmare for nonprofits. Kindful is built for nonprofits, so they understand how you will used the software and have made several features, such as generating tax letters, super simple.

Nachteile:

The search functionality could be better as could the contact duplicate finder. It is also annoying that the system creates a new contact if a donor does not log into their account to make an online donation.