EPAY Time & Attendance Erfahrungen

Takes getting used to

Vorteile:

I love how you can keep track of your hours, trade shifts, pick up shifts. You can also keep track of how well you are doing in different fields with the scorecards. It is also easy to request time off. Very easy to clock in and out, and back in and out for lunch. Very easy to use once you get used to it.

Nachteile:

There is nothing I don't like about this software.

The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.

Kommentare: Overall, this is a very good user friendly/accessible product. It provides excellent time and attendance information needed/required. Reports provide detail information per selected specifications within the selected report. Great programmers/developers/ support staff to assist with customizing the application to your organization's needs/requirements.

Vorteile:

Product featured/functionality when customized to specific needs / requests is provided with great training by EPAY training instructors to walk you through step by step how the requested functionality is to be applied. (Aliza is GREAT!!!)

Nachteile:

Once in a GREEN moon there may be a delay in response to an inquiry that has been submitted to the helpdesk/technical team that requires research and testing; and requires a solution. This does not happen often but does occur at times. It is understandable that the helpdesk/technical teams do assist other customers and are working on other issues/requests submitted to them.

Finance Manager

Kommentare: Good morning, Reporting is frustrating. I would like to see an employee record on one page, for all departments. I like simple arrays of data, no merged cells, no subtotals. Just data that I can export to do analysis. Also, programming is not adequately tested in my opinion. After a recent version upgrade, when editing a lunch punch, the type of punch was changing from "Lunch" to ST. When I spoke to a service rep, they just stated that it was how the system was programmed. I stated it was a new problem and argued that changing a punch type should not be a passive, program-driven action, that it needed to be an active decision by an administrator. I wasn't happy with their response. As an employer, I have a problem with paying people for their off-duty lunch breaks. Also, when an employee switches departments (at lunch break), the result is a split punch. For example, an employee whose home department is Growing, but clocks in for the morning in Maintenance. When he clocks out for lunch, the punch goes to his home department. So, we end up with multiple punches missing an in/out punch. The punches are there, but they are split between departments. We have employees with language and communication challenges. It could be that they need some training, but it would seem to me that when the employee in the example punches out for lunch, the department for the lunch punch would be the same department at the start of the shift. I'll try to save some screen shots, should you want to see some examples. Thank you.

Vorteile:

Ease of export into Paychex

Great for high volume restaurants

Kommentare: Overall, this is a great system.

Vorteile:

Easy to use and easy to train employees. Back office is fairly simple offering more than you would expect.

Nachteile:

Back office can be difficult to navigate through unless you've had thorough training. Easy access to credit card information.

Good product to use

Kommentare: It's a good product and it added value to the business.

Vorteile:

Its quite faster than other softwares which gives this product a great value.

Nachteile:

UI is nit up to the mark. Company should consider this on priority.

Good but lacks in some areas

Vorteile:

Makes clocking in and out easy, great support, simple interface

Nachteile:

Crashes occasionally and was difficult with user adoption

Alpine Amusement Co.

Kommentare: The program has improved a lot since we first began with the company. They listened to our concerns and made the necessary adjustments.

Vorteile:

The mobile app option when there are glitches

Nachteile:

Sometimes the thumbprint on certain employees does not work consistently. Wish it didn't have to be manually synced each night.

Impressive Product!

Kommentare: We have been customers for over 2 years and we are very pleased with the service we have been provided from the A+ Support and Customer First attitude to the ease of use in setup and navigation of the system.

Vorteile:

Ease of Use.

Nachteile:

Lacks a few functions (we are on 6 currently).

It's the best time and labor software out there!

Vorteile:

Love the 24/7 customer support. It's nice to get someone to help you whenever you need help. Most other payroll management companies only have limited support.

Nachteile:

It could look a bit more modern and a more exciting dashboard upon logging in. It's got all the essentials but it could look more modern.

Very easy to navigate

Kommentare: Overall experience has been great, I havent had any issues with it, other than what I said in above(cons), I find it helpful to be able to make important changes myself versus having to go to my manager to have them do it. To me that is the best part. Anything they can do, I now can do for myself when it comes to payroll, taxes, old pay stubs, etc.

Vorteile:

I like how easy it is to use. As a worker when I need to make changes anything, like tax withholds, direct deposit, etc, I can do it within a few minutes. Last time I needed a change, I didnt think i done it in enough time for it to take effect before next payperiod, but their customer service made sure I got my situation taken care of quickly

Nachteile:

The only con I have dealt with is sometimes it takes a long time to load when I go from one page to another, and sometimes it logs me out due to it timing out. Other than that I love using it and see no other cons that I have noticed in the time I have been using.

EPay does exactly what I am asking of it.

Kommentare: At the start, the training they provided gave me all the info I needed. We do not use a lot of the functions, however, the ones we use are easy and is a time saver. They have had a couple of updates and are great about informing us of the updates. When I need help they are quick to respond and keep me on the right track. Overall I am very pleased with Epay.

Vorteile:

The ease of use and the time saved

Nachteile:

After the last update, it seems to freeze up occasionally

Great Customer Support

Kommentare: Always a friendly voice on the other end of the call. I appreciate the dedication of the staff to always follow up and communicate in detail ever request we send out.

Vorteile:

Easy to navigate

Works great!

Kommentare: Being able to track everyone's time has become significantly easier!

Vorteile:

EPAY makes it easy to track time for employees to ensure that we are not going into any overtime and it's easy to use for myself as well.

Nachteile:

It is fairly simple not too flashy or anything like that which really isn't a con for me but I suppose it could be to some people.

A great system and platform, but it's more like a service with POS devices than a simple app

Vorteile:

service and platform that will allow you to manage all sales in field and the payment relationship with dealers and third parties, offering a single place to manage all POS transactions at the sales door. Reports are great and real time.

Nachteile:

implementation is not easy and will require some help to setup the POS and all the items in inventory as well as the payment rules. It requires some sales doors to make it cost efficient.

Cool Time Management Application

Vorteile:

It has very cool ways to utilize the platform in a customizable way. For instance you can sort employees by the way they perform and what skills they have or by departments

Nachteile:

Best for bigger businesses. Too much for a small business in terms of value. It just depends on how many employees a company has.

EPAY user review

Vorteile:

EPAY makes clocking in and clocking out very easy. EPAY allows me to see exactly when my employees are clocking in and out. My favorite function is the ability to load vacation time right in to the system.

Nachteile:

It does not recognize fingerprint all the time. Our clocks are located in the northeast, and it seems that when it is cold out, the recognition does not work properly all the time. When your hands are cold, the system will not read your fingerprint.

I work with this on a daily to weekly basis with employee times.

Vorteile:

I wasn't so sure of this product when I first started, but I find it works well. I like that you can enter misc days ahead of time, I like that employees can check their own vacation/personal time.

Nachteile:

I dislike having to click on a time to enter a note and then wait for it to process before moving onto the next day to enter a note on same employee. The waiting time for each entry to process and update takes to long.

General Manager

Vorteile:

Policing the employee breaks and monitoring payroll daily.

Nachteile:

Due to the environment in the garages, the fingerprint function is not always an option. This will results in the employee requesting their employee numbers constantly. We have difficulties also with the heat and had to move the Walter unit several times.

Satisfied with the product.

Vorteile:

The ability to run reports to get total hours for employees is a great tool. It makes tracking productivity easy.

Nachteile:

I don't like the automatic lunch that comes out. Also, I don't like when you enter an employees hours on the time sheet as lets just say 8 and it assigns an actual time slot 7:30-4:00.

Blueforce

Kommentare: We have been using Blueforce since September 2014 and really like it overall. It is easy to use as an administrator and most of our users/employees find it quite easy to use as well. The system allows for real time recording and more control over payroll payout. Our payroll errors have gone down 50 percent! A couple cons that we don't like is that Blueforce isn't very compatible with Internet Explorer alternatively it is compatible with Chrome. Also, some of the reporting could be better as well.

store manager for mccarthy tire managing payroll for 15 employees

Vorteile:

Fingerprint tracking of employees eliminates possible errors of punching wrong employees in. It tracks lunch - punch in/out. It's easy to manipulate data once its entered. It tracks payroll for several different pay types.

Nachteile:

Too slow to update after revising entered payroll data. I cannot enter a reason in box when adding a time card. Inconsistent reading of employees fingerprints requiring employee to have to be re-registered multiple times with different fingers. The system needs to update more frequently. I need to be able to switch between time sheets and time cards faster

It took a bit of getting used to but well worth the trouble.

Vorteile:

Our previous process was entirely manual. I don't miss the days of reviewing timecards and deciphering our tech's hieroglyphics.

Nachteile:

At times the fingerprint reader can be difficult but its not a major issue.

Punching in and out daily

Vorteile:

It makes it easy to keep track of my weekly time. Punching in is usually effortless.

Nachteile:

Sometimes, the fingerprint sensor does not get a good reading, which results in having to scan my finger a few times.

Recent blueforce upgrade

Kommentare: Since the recent upgrade we have had continual problems and the support from epay has been less than satisfactory. We continually have issues with location set up, invalid pins among other issues. When calling into epay, the customer service rep we deal with people who struggle to give us answers and or are told they will escalate it to IT. When the issue is escalated we end up having to follow up rather than receive a call with a resolution.

EPay Utility

Kommentare: The tools that EPay offer are fantastic for a business either large or small. The customer support is top notch.

Vorteile:

Ease of Use

Nachteile:

Pay vouchers should have an auto send feature to send documents to employees