The Receptionist for iPad Erfahrungen

Nice Visitor Tracking Application

Vorteile:

This application is very light and can be installed easily. It is a very simple application using which we can track visitors and also check who is expected to visit on a particular day

Nachteile:

There are no cons. This is a very small application and everything has be thought of

New receptionist customer - we have yet to experience all of the features but so far a great product

Kommentare: Communication in general with the sales/service team has been excellent. They responded quickly with any questions we may have and immediately provided support. Shoutout to [SENSITIVE CONTENT]
and [SENSITIVE CONTENT]
for providing great customer service!

Vorteile:

The contact list and its accuracy is one of the strong points of this product. The other is the ability to integrate our Active directory. Although we have not use this product in a production environment just yet I have tested and piloted a few of the available features. I like that it is easy to customize and manage.

Nachteile:

To be honest we haven't used it long enough to give a valid "con," we're currently waiting to move into our new office to pilot this product in a production environment.

Good and bad. Lacking features in specific areas.

Vorteile:

Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests. Everything works as it should.

Nachteile:

Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist. Suggestions include: Ability to backdate checkout of guests in portal. Ability to receive notification if guest does not checkout by end of day or preset time. Ability to delete guests that are registered in device. Ability to block guests that have pre-registered and flag if guest attempts to re-register. Ability to send notifications on check out of guest. Ability to customize e-mail notification form and change sender address. Ability to fast sign in via phone OR e-mail address (make it customizable) Better layout for customizing visitor interface, what you see in portal is not always what you get. Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)

Great platform for small or large business

Kommentare: One of the easiest platforms on the market, especially for a small business that is just getting familiar with implementing a visitor management system. The staff are very helpful and accommodated our needs as much as possible.

Vorteile:

The setup layout is straightforward and easy to figure out and manage.

Nachteile:

More customization for the button types. Wish we had the option to stop a visitor from registering upon check in and receive an instant notification if someone selected yes to a Covid-19 screening questions.

IT works for us!

Kommentare: The Receptionist notifies us via email when a client has arrived. It eliminates clutter in the hallways and having to run back forth to the lobby to see if someone has arrived.

Vorteile:

This software is easily customizable to your practice and very easy to use. It is definitely less expensive than other products on the market.

Nachteile:

There are plenty of features on this software that I feel we may be paying for that are never used. I'd love if we had the option to drop price if not using some of these features.

LISA The Receptionist

Kommentare: We do not have a permament receptionist at the factory. This job was givin to the customer service team who doen't have the time nor the joy to do it all the time... especially in a pendemic situation. The Receptionist software allowed us to automate the visitors and employees management experience. We no longer use the traditional paper log visible to everyone who visit the factory. We also increassed the security and health of our visitors and employees by using the touchless login.

Vorteile:

We named our software LISA (Log In System Autonomous). What I like about this software is the simplicity to configure it to my specific needs despite it's limitations when it comes to foreign languages and multiple work shifts. Our factory is in the Fench province of Quebec CANADA. Once you figure out what it can and cannot do, you work around it and it does the job.

Nachteile:

The foreign language option is limited.. meaning you have to personally sellect and translate all the text (painful). The other thing missing is the ablility for the visitor to phone call the person you want to meet with via The Receptionist... you need to use a third party application and if you aren't familiar with it yet... you will need the help of their customer support. That been said, when it works it is great and LISA The Receptionist comes to life.

Easy to Use

Kommentare: We love it and find it to be reliable and affordable. I personally have already recommended it to two friends looking for a receptionist solution for their offices.

Vorteile:

The Receptionist for iPad is very easy to set up and administer. Our marketing team was easily able to design a cover page with our logo on it, which is nice. It is simple for visitors to understand how to use it and we love that we can set back up responders if someone is not answering their notice they have a guest then their assistant or another team member can be notified that there is someone waiting for assistance. It is also very easy to get into the back end of the app to make changes.

Nachteile:

I really can't think of anything. Other than sometimes we forget to plug it in overnight to charge but that's an us problem and not a Receptionist for iPad problem! :-)

Best "remote" receptionist there is!

Kommentare: Its been fun and easy to use for both our clients and myself. We don't have a receptionist yet, because our office isn't set up that way. However, this is great to use because our clients can sort of help themselves until someone comes out to assist them.

Vorteile:

I love that we can make this extremely customizable so that the clients feel like they're truly getting taken care of and not just another number. The check in process is super important because that's like a first impression, so I love how we can customize it to certain visitors.

Nachteile:

Pricing is a bit off to me. I think we wish there was the ability to have a Basic package for employee contacts over 24. We have about 30 or so, but don't need everything that Premium offers. Premium is the next level up in order to include over 24 ppl.

Repeat Customer

Kommentare: This is my second company that I've implemented Receptionist at, it's been a great addition and saved us a salary at the front desk.

Vorteile:

It is a simple integrated system that provides a virtual attendant for checking in visitors and notifying employees of their visitors. It also does an excellent job filtering out non appointments

Nachteile:

We have not had any real issues with the receptionist.

Receptionist for iPad

Kommentare: Great experience and has assisted us in capturing customer and project information from initial contact with customers.

Vorteile:

Efficient and shows a higher level of company professionalism from first contact at our showroom.

Nachteile:

Nothing comes to mind about what we do not like. I meets our needs perfectly.

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Kommentare: Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Vorteile:

Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Nachteile:

One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Easy to implement and working great!

Kommentare: Really like our implementation. It fits our needs well. The follow up customer service is exceptional.

Vorteile:

Liked the ability to track and meet compliance of visitors. Ability to sign a visitor compliance document was a must.

Nachteile:

Would like a few more design and font options to match our brand. Maybe a background slide show which can be changed as well as a video plays at end of sign in.

Highly Customizable and Affordable Reception/Notification Software

Kommentare: For the last 8 months I have been testing out 10 different receptionist applications to find the best one that suited our companies needs. The iPad Receptionist was the clear winner due to its ease of use, customization, and amazing customer support. We were looking for a notification system that allowed our employees to receive text messages when their guests were in our lobby. We also wanted our admins to be notified as well incase someone was away from their phone. The relay system with The iPad Receptionist is fantastic and allows our admins to be notified if the original employee does not respond within a minute. USPS and Fedex complained about our last application that we put in the field because they didn't want to type anything in and it was too confusing. With our current system, it could not be easier as they no longer need to type anything in and can choose preset options. We have gotten a lot of positive feedback since the change. From an admin standpoint, the backend is very easy to use/update. We were able to upload a CSV file with all the information, and set the relay contacts for each contact very easily. The price is also very reasonable. It fell within the middle, price wise, out of the 10 applications I tested. The customer service has been phenomenal! Their response time is great, and they are always very nice. Even more important though, I have submitted 2 bug reports that were taken care of within days, and have submitted feature requests that came out in later versions. It has been great working with The iPad Receptionist as they have made my job a lot easier.

Incredibly efficient and easy to use!

Kommentare: Easy way to track visitors
Keeps NDR records for us
Automatically uploads records
Repeat visitors aren't frustrated anymore!

Vorteile:

Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Nachteile:

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

Kommentare: It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Vorteile:

Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Nachteile:

With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Great Interactive Tool to Ensure No One Goes Unnoticed

Kommentare: Love it so far. When and if I open my store I will be buying this software and using it. Knowing who is coming, when they are coming, all of these factors need to be considered in the business person's schedule. I think this is a wonderful new software and very user friendly.

Vorteile:

For the free version I've explored so far, it is a great tool!! I am in the process of checking out brick and mortar locations to open my own secondhand store. This software allows for people to check in via their cell phones with Receptionist for iPad and this software can be programmed to notify each person who would be expecting customers and or visitors. No more waiting at an empty desk while someone has to run to the back for a moment. Also a great perk is that this software is multi lingual !!

Nachteile:

I have not yet paid for the "Official" software but from what I have seen from the free offering, this is a marvelous tool for anyone who has an office, and even for people who have a lot of people to be expected at family events!!

Great Platform, Customer Service, and Performance

Kommentare: Great platform and wonderful team!

Vorteile:

The clean and professional look paired with easy management.

Nachteile:

We can not set up an automated and customizable follow-up email to guests after they have visited. This would be great to thank them for coming, ask for feedback, or give them more information on our space and offerings.

Overall Great product

Kommentare: We are able to keep track of who is in the building at all times.

Vorteile:

Easy interface to use and creates a quick check in process.

Nachteile:

It would be helpful to be able to "Check in" guests who have accidently checked themselves out early on the receptionist website.

Sign In Please

Vorteile:

Receptionist for iPad is great for small businesses and large businesses alike, it provides the opportunity for customers to come in and sign in and be recognized even if the environment is extremely busy. The organization of the clients information, the ability to pre-enter information concerning clients, is advantageous whether you are signing in at the spa or the doctors office.

Nachteile:

It can be frustrating if information is not entered correctly in precisely as the software dependence and operates based on information input.

Game Changing!

Kommentare: We elevated our client experience with the ease of check in & gave our clinicians freedom!

Vorteile:

I love that my clinicians can relax and socialize while waiting for their next client to arrive! Not being tied to their rooms & checking the waiting area has been a game changer for our culture. The ability to check the log has also been helpful in many situations.

Nachteile:

As we grow, it might get costly to have subscriptions for multiple locations.

Amazing service -- very responsive and helpful!

Vorteile:

The software is easy to use and work with. Having the iPad receptionist is also an added security feature for the office.

great product and great customer service.

Vorteile:

i like the ease of use and the ease of setup the most. It has most of what we needed right out of the box.

Nachteile:

it only supports 2 types of badge printers an with the system relying on wifi you need a strong connection.

Great solution for our office.

Kommentare: this solution has allowed us to transition back into the office gradually while still providing good customer service. We will definitely continue to use this solution in addition to having a "live" receptionist in the office.

Vorteile:

We are without a receptionist in our office. Our staff is in the office a few days per week and WFH on other days. This solution has enabled us to keep our office doors locked for security purposes while in the office while enabling staff members to be alerted via text, email, and or Microsoft Teams of their guest's arrival to the office lobby. It also enables us to receive alerts for deliveries.

Nachteile:

So far, it has checked all of the boxes. Adding the alerts/notifications to Microsoft Teams was a valuable feature for us.

The solution to our problem...!

Kommentare: We love our iPad Receptionist. Although it may have some issues here and there (like all software does) the support provided to solving these issues is definitely 5 star...!

Vorteile:

It's so user friendly and easy to set up. Visitors think it's so modern and clever ... they love it!

Receptionist Great for school volunteer check-in

Kommentare: The customer service and assistance with set-up was incredible. [sensitive content hidden] was so patient and helpful with all aspects that she made it fun and educational.

Vorteile:

The Receptionist is easy to install, use and allows us to keep track of all the volunteers on our school campus. It is also helpful in the event of emergency that we can have a list of our volunteers on campus so we can have a complete head count.

Nachteile:

If you want to have your visitor name badges/labels in 4 color they are very expensive so I wish there was a less expensive alternative.