An experience worth far more than the cost.

Bewertet am 5.1.2018
Ian D.
IT Intern
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Automation, cost savings from using paper visitor logs, and ease of use!

Vorteile: There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand. Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy. There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Nachteile: For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Antwort des Softwareanbieters

von The Receptionist an 8.1.2018

Hello Ian,

All I can say is Wow! I can't tell you how happy, as the president of the company, to read your review. What a way to start off a Monday morning. :-)

We are honored to have Autoneum as a member of The Receptionist Family. You obviously know where to reach us if you need anything and I am including my personal information so feel free to reach out anytime.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Fantastic from start to finish!

Bewertet am 1.11.2017
Sinéad S.
HR Manager
Elektrische/elektronische Fertigung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Professionalism, Health & Safety compliance, value for money!!

Vorteile: The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity. All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer! And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference. I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging. On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow. The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator. I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Nachteile: There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

Antwort des Softwareanbieters

von The Receptionist an 2.11.2017

Hi Sinéad,

Wow! Thank you so much for your very nice compliments. I have shared your review with our entire team.

We are proud to count Control Equipment Limited as a new member of The Receptionist Family in the Republic of Ireland. :-)

Let us know if there is anything more we can do for you and your team.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Bewertet am 16.8.2017
Kevin C.
Technical Coordinator
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Vorteile: Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Nachteile: One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Antwort des Softwareanbieters

von The Receptionist an 28.8.2017

Dear Kevin,

First off let me apologize. I am sorry that your pre-sales experience with our partner was not up to our standards. I am actively looking into this and I promise to get back in touch with you.

Setting that aside I am so glad that the software is working well for you and Port View and that you have experienced our Radical Support.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

Gets The Job Done

Bewertet am 21.8.2018
Brian P.
Information Systems Manager
Maschinerie, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

Vorteile: The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

Nachteile: The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Antwort des Softwareanbieters

von The Receptionist an 22.8.2018

Hello Brian!

Thanks for posting a review. I'm happy that it has been quick and easy to get up and running and that you've been able to experience our Radical Support.

We really want to know more about your having to hack together some solutions. Our Dir of Engineering will be reaching out to you to learn more.

Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

TDK-Lambda Americas Inc.

Bewertet am 18.7.2016
Derek C.
Facility Managment
Konsumgüter, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Before choosing iPad Receptionist we tried 3 other major Visitor Management software systems. We downloaded their free trials (typically 30 day) and purchased some equipment (ipad & badge printer) to have real world experience with all of them. Out of all of them, iPad Receptionist was by far the easiest to set up for the administrator of the system. The visitor sign in/sign out and host notification processes are both intuitive and reliable.

Vorteile: None of the other systems tested came close to being competitive in regard to cost and customer service. Another feature we like is the system is regularly being updated with improvements and more options. The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer.

Nachteile: The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host.

Antwort des Softwareanbieters

von The Receptionist an 18.7.2016

Hi Derek,

Thank you so much for your very nice review! It was a pleasure meeting you last week at the TDK-Lambda facility. It's super impressive what you are doing and great to see so many high-end manufacturing jobs in the US! Let us know if there is anything we can do for you.

Sincerely,
Andy Alsop, President
andy@theipadreceptionist.com

Improved Visitor Process

Bewertet am 29.7.2019
Nicole V.
Security Specialist
Non-Profit-Organisation Management, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This product has improved our visitor sign in process exponentially. It has also allowed us a much better way to track and manage our guests both single and large groups. This software is extremely easy to set up and manage. Whenever I have run into a problem with this software and had to work with their customer support it has always been a wonderful experience. Their support staff is amazing.

Nachteile: The only complaints that I have are in regards to the printer. There is only one brand of printer that can be used with this system and the quality of the tape roll that is used in not very good. It does not stick well to most fabrics to usually within a few mins the name tag is lost somewhere.

Antwort des Softwareanbieters

von The Receptionist an 30.10.2019

Hi Nicole,

Thank you for the wonderful review. I am so happy to hear that our system has helped you in such a material way.

I also love hearing your feedback about our support. We take it seriously, and our team will be happy to read your comments.

I will pass along your feedback about the printer tape roll to our team as well. We tend to see this happening more with the 'off brand' labels that work with Brother and not Brother's branded labels, as well as old labels.

Thanks again!

Sincerely
Andy Alsop, President
andy@thereceptionist.com

Less issues compared to other vendors! Support is Grade A. Others have been closer to F.

Bewertet am 14.8.2017
Kristopher L.
IT Director
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Simple setup and configuration compared to other vendors in the similar industry. The web interface is simple enough to get use to.

Nachteile: Lacking features to compete with higher tier apps in the industry even though they don't execute them that well. Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list. The api needs to be able to push data out to other SaaS systems/databases.

Antwort des Softwareanbieters

von The Receptionist an 28.8.2017

Hi Kristopher,

I am glad that you have experienced our Radical Support and that we are stacking up well against the competition.

Could you please send me your full list of feature requests? As part of our Radical Support we listen very closely to our customers regarding the improvements they think we could make to the software.

Safety and evacuation are essential parts of The Receptionist for iPad. Here is a support article on our Emergency Evacuation List feature that is built into the iPad app and how to access the list of checked in visitors from any device including a computer, a tablet or a smartphone:

http://support.thereceptionist.com/security/how-do-i-access-my-visitor-log-what-if-there-is-an-emergency

Thanks to you and the Dannon Project team for being a member of The Receptionist Family.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

Excellent product!

Bewertet am 30.8.2016
Amanda C.
IT Business Analyst
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We've been using iPad Receptionist in multiple locations for a couple of years now. The ease of use is amazing. They have made some modifications over the years to allow for some personalization, which is good. We receive a lot of comments about how "cool it is" when our guests arrive.

Vorteile: Personalization, functionality, easy modifications

Nachteile: The pictures taken of the guests are always dark.

Antwort des Softwareanbieters

von The Receptionist an 30.8.2016

Hi Amanda,

Thanks so much for posting a review of The Receptionist for iPad! I have asked Jessica from our support team to followup with you to help with setting the timeout on the chat screen.

Thanks for being a member of The Receptionist family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Great Interactive Tool to Ensure No One Goes Unnoticed

Bewertet am 20.11.2018
Diane T.
eBay Seller
Konsumgüter, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Love it so far. When and if I open my store I will be buying this software and using it. Knowing who is coming, when they are coming, all of these factors need to be considered in the business person's schedule. I think this is a wonderful new software and very user friendly.

Vorteile: For the free version I've explored so far, it is a great tool!! I am in the process of checking out brick and mortar locations to open my own secondhand store. This software allows for people to check in via their cell phones with Receptionist for iPad and this software can be programmed to notify each person who would be expecting customers and or visitors. No more waiting at an empty desk while someone has to run to the back for a moment. Also a great perk is that this software is multi lingual !!

Nachteile: I have not yet paid for the "Official" software but from what I have seen from the free offering, this is a marvelous tool for anyone who has an office, and even for people who have a lot of people to be expected at family events!!

Antwort des Softwareanbieters

von The Receptionist an 25.11.2018

Diane,

I am glad that your free trial has gone so well. I hope that you will open your store and implement our software to make things more efficient. Thank you for being a member of The Receptionist Family.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Easy to use Receptionist

Bewertet am 5.1.2017
Dara K.
Office Admin
Rundfunk, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have used the Receptionist for iPad for a year now. I very rarely run into any tech issues.. and when I do, they are usually very quick to reply and help me get back up and running. Everyone who checks in at our office thinks it's a really cool and "high tech" feature. We will continue to use the Receptionist for iPad for 2017!

Vorteile: Easy to use.

Nachteile: Sometimes it doesn't want to stay connected to wifi.

Antwort des Softwareanbieters

von The Receptionist an 5.1.2017

Hi Dara,

Thanks very much for posting a review of The Receptioinst for iPad. Have you checked with our support team about the intermittent wifi issue? We find that installing a new wifi access point or placing one closer to the iPad solves the problem. Also, be sure to check with our team if you ever having printer issues. Sadly, the Brother printers require a lot of support but I have heard that a new model is coming out soon that will hopefully be less maintenance intensive.

Thank you for being a year-long member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Overall positive, it fits a need.

Bewertet am 20.7.2018
Chris T.
HR Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: cost saving of a headcount, and easy to use to assure the right contact is reached for guest.

Vorteile: Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

Nachteile: The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

Antwort des Softwareanbieters

von The Receptionist an 25.7.2018

Hi Chris,

Thanks so much for taking the time to write a review about The Receptionist for iPad. I am glad the software is mostly satisfying your needs.

I really appreciate your taking the time to let me know about the enhancements you'd like to see us make to the software. We take feature requests very seriously. I have entered a feature request for things you've noted. Look out for upcoming feature releases!

Sincerely, 
Andy Alsop, President 
andy@thereceptionist.com

Wonderful College Visit Service

Bewertet am 8.10.2018
Virginia P.
First Impressions Specialist
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The Receptionist for iPad has been immensely helpful. I have personalized it to maximize the use in my department. Students have no problem using it and our counselors appreciate being notified the minute the student checks in.

Vorteile: This software has been wonderful for our college visits. It is very self explanatory with a lot of helpful features.

Nachteile: I only have one complaint with this software. I wish I had the ability to have the notification sent to the counselor the minute the student clicks on their button and not have to wait until they finish the whole check in process.

Antwort des Softwareanbieters

von The Receptionist an 10.10.2018

Hi Virginia,

Thanks so much for posting a review about your experience with The Receptionist for iPad! I am so glad that you are enjoying the software.

I am including my personal email address. Would you mind sending me an email so that I can understand what problem you are trying to solve by sending the notification immediately? We wait for the visitor to complete filling out the info so that the recipient or company contact has all of the info the visitor completed.

Thanks,
Andy Alsop, President
andy@thereceptionist.com

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Bewertet am 20.9.2017
Renee C.
Receptionist
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Nachteile: The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

Antwort des Softwareanbieters

von The Receptionist an 21.9.2017

Hi Renee,

I really appreciate your posting a review about The Receptionist! I am so glad you are finding the software configurable to your needs.

Also, I can't thank you enough for submitting your feature requests. We take these requests very seriously. I have submitted posted them to our feature request system and attached your email address so that you will be notified when they are released.

Thank you for being a member of The Receptionist family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Reception Ease

Bewertet am 13.3.2019
Deborah B.
PC Tech
Lagerung, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Since we no longer have a Receptionist at our Front Desk, we urgently needed something to direct visitors as well as log their visit. The Receptionist for iPad looked like a "User" Friendly option and it has turned out to be a simple way to resolve our issue, without making it too complicated for the visitor.

Vorteile: Easy steps for setup of visitor checkin/checkout process, convenient retrieval and export of visitor logs. Also like that multiple locations can easily be setup by cloning an existing setup. Excellent customer service which always provides us with fast responses to questions.

Nachteile: Would like to see the software available for an android tablet as well. Would also like ability for more customizing of visitor buttons using some logic options. Since there is only room for 6 buttons maximum, would be nice if check-in process could be controlled by answers to question(s) that are presented to visitors, which in turn could follow a "what happens next" for that customer type.

Highly Customizable and Affordable Reception/Notification Software

Bewertet am 1.12.2015
Steven W.
Technical Support Engineer
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: For the last 8 months I have been testing out 10 different receptionist applications to find the best one that suited our companies needs. The iPad Receptionist was the clear winner due to its ease of use, customization, and amazing customer support. We were looking for a notification system that allowed our employees to receive text messages when their guests were in our lobby. We also wanted our admins to be notified as well incase someone was away from their phone. The relay system with The iPad Receptionist is fantastic and allows our admins to be notified if the original employee does not respond within a minute. USPS and Fedex complained about our last application that we put in the field because they didn't want to type anything in and it was too confusing. With our current system, it could not be easier as they no longer need to type anything in and can choose preset options. We have gotten a lot of positive feedback since the change. From an admin standpoint, the backend is very easy to use/update. We were able to upload a CSV file with all the information, and set the relay contacts for each contact very easily. The price is also very reasonable. It fell within the middle, price wise, out of the 10 applications I tested. The customer service has been phenomenal! Their response time is great, and they are always very nice. Even more important though, I have submitted 2 bug reports that were taken care of within days, and have submitted feature requests that came out in later versions. It has been great working with The iPad Receptionist as they have made my job a lot easier.

Antwort des Softwareanbieters

von The Receptionist an 2.12.2015

Hi Steve,

Thank you so much for the detailed and kind review of The iPad Receptionist! I know this takes time out of your day and I just want you to know it is much appreciated. Let myself or anyone on our team know if you need anything.

Sincerely,
Andy Alsop, President
andy@theipadreceptionist.com

Good product and great customer service!

Bewertet am 6.9.2017
Claire S.
Assistant GM of Human Resources
Logistik & Lieferkette, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Vorteile: The most valuable thing about The Receptionist is their customer service team. Helped us through every question and issue we've had. The badge printer complements extremely well and was able to easily customize the badges for our company. Management on website is user-friendly, any changes are quickly reflected on mobile app

Nachteile: Would like language options. Language translation is something we look forward to in the future!
IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Antwort des Softwareanbieters

von The Receptionist an 18.9.2017

Hello Claire!

I am so glad you have experienced our Radical Support! Making sure our customers are happy with their experience is a top priority for The Receptionist.

I am also happy that you have been able to take advantage of our drag-and-drop badge customization feature. This has proven to be very popular with our customers.

I have added your two feature requests to our feature request tracking system. You'll be happy to know that both are high priorities for us. We will update you as we make progress on language localization and additional customization options.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

Incredibly efficient and easy to use!

Bewertet am 14.11.2017
Daniel A.
IT Manager
Verteidigung & Raumfahrt, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy way to track visitors
Keeps NDR records for us
Automatically uploads records
Repeat visitors aren't frustrated anymore!

Vorteile: Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Nachteile: I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Antwort des Softwareanbieters

von The Receptionist an 15.11.2017

Hi Daniel,

I appreciate your taking the time to post a review about The Receptionist for iPad! I am glad that the system is working out well and that it puts Endeavor Robotics in a good light with your visitors.

We do have a way to integrate with your AD. I will email you separately to be sure you have received this info in the past.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Great software

Bewertet am 17.10.2019
James Z.
VP, Technology
Chemikalien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is an excellent platform to ensure compliance with confidentiality requirements for our business. Photo documentation of visitors is an added plus.

Vorteile: Ability to add documents such as NDAs, and custom safety documents. Trustworthy Cloud server for storage of completed forms.

Nachteile: Better badge printer options would be a huge plus. The quality of Brother QL-820NWB is quite poor.

Antwort des Softwareanbieters

von The Receptionist an 31.10.2019

Hi James! Thank you so much for leaving us this review. I am happy to hear that our system is doing it's part to keep your office secure and compliant.

We are always looking for ways to improve, so I will pass your comments about the printer on to our team.

Thanks for being an amazing customer!

Sincerely
Andy Alsop, President
andy@thereceptionist.com

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

Bewertet am 27.2.2018
Paul D.
Systems Admin
Logistik & Lieferkette, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Vorteile: Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Nachteile: With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Antwort des Softwareanbieters

von The Receptionist an 28.2.2018

Hi Paul,

Thanks so much for taking the time to post a review about The Receptionist for iPad! I really appreciate your compliments and candid feedback about the customization options you are interested in. Would you be able to send me an email with details around what customization options you'd like us to implement including how we can improve our multi-lingual feature? I will personally enter your feedback into our feature request system and it will have an impact on the future of our software.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Best support ever!

Bewertet am 5.11.2018
Marlon G.
Director of IT
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My best experience always comes from support, generally support team. The customer service she provides is ALWAYS excellent!!! My experience with support always spills over to my overall liking of the software itself.

Vorteile: The ease of use. We have used it for the past 2 years, and we basically set it up and haven't modified anything in two year and it has worked fine. We have had a few instances of the iPads crashing because of a receptionist or iOS update, but that's it.

Nachteile: How long it took the features I originally requested to actually come out. I'm glad they finally did and that my request where heard.

Antwort des Softwareanbieters

von The Receptionist an 25.11.2018

Hi Marlon,

Thank you so much for posting a review about The Receptionist for iPad and also calling out our Radical Support! It has been wonderful working with you and your team at Vernay. Can you let me know which features were implemented and which are still outstanding? I'd like to check on their status and get back to you.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Very easy to use and navigate, excellent price, superb customer service!

Bewertet am 13.2.2019
Kendhal H.
Executive Director
Psychische Gesundheitsfürsorge, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our staff is now immediately notified with a delivery is made or a client presents for a session. No more checking the lobby a dozen times! Our clients also like that the know the therapist has been notified since we do not have a traditional front desk staff.

Vorteile: I searched for a long time to find a check in system that would work for my office. I tried many systems and ultimately chose the receptionist because it is very easy to set up, allows for multiple offices on the same subscription, was affordable, and allowed for a customized and simple check in process. I also love that we can integrate it with Slack which we use.

Nachteile: I wish it worked on android devices because those are far less expensive than iPads. I also would like for the company to be willing to sign a BAA for HIPPA compliance. However, we were able to find a workaround to avoid asking for PHI from clients checking in.

The solution to our problem...!

Bewertet am 4.7.2016
Betty T.
PA to CEO
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We love our iPad Receptionist. Although it may have some issues here and there (like all software does) the support provided to solving these issues is definitely 5 star...!

Vorteile: It's so user friendly and easy to set up. Visitors think it's so modern and clever ... they love it!

Antwort des Softwareanbieters

von The Receptionist an 4.7.2016

Hi Betty,

Thank you for posting such a nice review! I am happy that our customers all around the world (including Australia) are happy with our software and service. As I am sure you know, reach out at any time and we're here to help.

Sincerely,
Andy Alsop, President
andy@theipadreceptionist.com

One of the best iPad Receptionist Programs out there!

Bewertet am 6.2.2017
Stephanie K.
Marketing Coordinator
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our company was looking for an iPad program that could check in and check out visitors, take their photo, notify the person they were visiting of their arrival, have the capability to configure with a badge printer, and be able to export the list of visitors monthly. After much research, we did a free trial of The Receptionist and loved it! The customer support was great during set-up, as configuring the program with the Brother Badge Printer can be difficult. However, support made it simple! This program is easy to use and set up and makes our check-in program look very official. We are very happy with the personalization that this program offers. The only downside is that the program is not yet configurable with HipChat, our messaging system we use (Similar to Slack). Once they implement that, this program will be a 10/10!

Vorteile: Simplicity of use

Nachteile: Not configurable with HipChat

Antwort des Softwareanbieters

von The Receptionist an 6.2.2017

Hi Stephanie,

I really appreciate you taking the time to post such a thorough review and I am so happy that everything is working well for you and DATIS. I have to keep this hush, hush but we are actively working on the HipChat integration. I will be sure to enter your request into our feature request log. You will be notified once it is ready to go.

Thank you for being a member of The Receptionist family since January 1st of this year! Please don't hesitate to let any of us know if we can help in any way.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Great Platform, Customer Service, and Performance

Bewertet am 1.6.2019
Ryan T.
Owner
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great platform and wonderful team!

Vorteile: The clean and professional look paired with easy management.

Nachteile: We can not set up an automated and customizable follow-up email to guests after they have visited. This would be great to thank them for coming, ask for feedback, or give them more information on our space and offerings.

Antwort des Softwareanbieters

von The Receptionist an 30.10.2019

Hi Ryan!

Thank you so much for leaving us such a positive review. Always good to hear from fellow Denver-ites!

Regarding your desire to set up a customized followup email, that is something we've heard and are considering for a future feature update, but in the meantime, did you see our new integration with Zapier? It allows you to tie in our system to other software, like Mailchimp or Constant Contact, which would allow you to send out emails after a guest has checked out.

Definitely check it out, and if you need any help setting it up, let our support team know.

Sincerely
Andy Alsop, President
andy@thereceptionist.com

The Receptionist for iPad- An Efficient Cloud-based Visitor Management System

Bewertet am 15.4.2019
Verifizierter Rezensent
Digital Voice Transcriptionist
Justiz, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The integrated Badge-printer tool which allows badges to be printed for visitors at our organization is my favorite aspects of this software.

Nachteile: The photo quality needs improvement. In some instances, resolution, and imaging is dark and difficult to identify at times.

Antwort des Softwareanbieters

von The Receptionist an 24.6.2019

Hi there!

Thank you for taking the time to leave a review of our software! We always strive to get better, and feedback like yours goes a long way.

Sometimes, repositioning the iPad to get better lighting helps. We've had a lot of customers get great results when they put the iPad in a place with better lighting, even if it's just rotating it just a bit.

If you ever have any issues, we'd love to see if we can help walk you through them as best as we can. Please reach out to me directly or contact our support team through the chat feature on our website or in your admin panel.

Have a great day!

Sincerely
Andy Alsop, President
andy@thereceptionist.com