Quadient Accounts Payable Automation Erfahrungen

Great AP Software

Vorteile:

Everything is electronic. Subs/Vendors can email their invoices directly to our Beanworks, which cuts down on incoming mail. Approvers can be located in various locations and still access and approve even via mobile. The search features to find an invoice are exceptional.

Nachteile:

Since their recent update the PDF files are much smaller outside of Beanworks which is NOT great.

Hospitality / Country Club Review

Kommentare: Overall I love the software more than my personal interactions with the team at Quadient from the inception of the software.

Vorteile:

Quadient is the most efficient software we have at the country club. The ease of use for day-to-day AP for both the accounting team and department managers has always been a feature loved by all. For audit purposes you cannot beat the software for how much time is saved in pulling back-up, etc.

Nachteile:

The import Vendor feature as a result of our ERP file has created multiple duplicate vendors which never leave the system from a visual perspective. No one ever gets on the phone to troubleshoot issues which creates emails upon emails vs. a succinct conversation to air issues/collaborate. The export file into ERP needs to be monitored very carefully as the file does not always come over correctly.

Terrible customer service - flawed sign in system

Kommentare: Horrible experience. I hope that the university switches from Quadient ASAP.

Vorteile:

Nothing - this is a terrible company and the worst thing we ever did as an institution was buy in.

Nachteile:

Every single time you try to sign in, you receive the same error message. Quadient has done absolutely nothing to remedy the issue. Their support is unhelpful at best.

Great Solution for Small/Medium Size Business Looking to Go Paperless

Kommentare: Overall our company could not be happier with Beanworks and their AP solution. Any time we have an issue, we can reach out to support and work with someone directly for a quick resolution. During implementation, the team listened to our needs and really helped to customize their product in a way that was the best fit for our business. Their product has made the headache of bill processing and payment a thing of the past.

Vorteile:

This Accounts Payable solution has brought our business into the 21st century and we could not be happier with the result. All of our invoices and corresponding payment information is now available with a few clicks of a mouse. We no longer need to store mountains of banker boxes filled with obsolete records to maintain our data archive for historical record audit -- saving us valuable internal space and saving money as we no longer need to call a professional shredding company to purge old records. Our approval workflow was customized to our business and we now have a complete audit log noting each person's approval and processing of every invoice. All of the corresponding invoice data syncs seamlessly with our ERP software so there is minimal data entry which has saved our AP personnel a significant amount of time on a previously tedious clerical task.

Nachteile:

Originally when we signed up with Beanworks, the company was unable to print our account number on the physical checks mailed to our vendors. This meant that bills for credit cards or utilities were still paid manually so we could include the information. As of 2018, we can now print our account number on vendor checks so this problem has been alleviated. One note is that you will still need to print your own check should you need to include any paperwork with the physical check as the check printing service is a third-party provider so only the check itself is mailed to the vendor.

BEANWORKS - Works as advertised!!

Kommentare: The odd hiccup here and there is expected with any software but I have to say, Beanworks tech/customer support is great to work with and managed to work through our issues quickly and efficiently the majority of the time. Overall, Beanworks works very well and has managed to convert one of our largest volume clients into a paperless client while at the same time offering an exceptional and seamless AP work flow process. Once again, the software works as advertised....no regrets!!

Vorteile:

Beanworks is a true AP Workflow application that seems to cover all aspects of the Accounts Payable process. From invoice electronic capture, invoice coding, invoice approval, payment selection, payment approval, payment authorization and cheque issuance, it is an all encompassing piece of software. Bottom line, it works as advertised!!

Nachteile:

If there is something I can say I like the least about the software, it would have to be the per transaction cost. Although I can appreciate everything the software offers and so I understand and can justify the need for the per transactional cost, one must keep in mind that as volumes increase, so can your monthly fees. As a result, no matter how good it works, the cost may not make it appropriate for everyone. For us however, well worth the investment!!

Deception and Incompetence - NOT an functioning AP system for Sage50 (let alone AP automation)

Kommentare: In conclusion, our experience with Quadient has been nothing short of a professional embarrassment. Four weeks of our time wasted, potential financial risks introduced, and a complete erosion of trust. Save yourself the headache and look elsewhere for your AP automation needs.

Vorteile:

Purchase Order module is functional, approvals can be efficient

Nachteile:

As a finance professional, I feel compelled to warn others about our disastrous experience with Quadient's AP automation system. What began as a promising solution turned into a nightmare of wasted time, broken promises, and potential financial risk. From the outset, Quadient's sales team employed deceptive tactics to secure our contract. They assured us of seamless integration with Sage 50, boasting about their OCR capabilities and automatic tax calculations. However, the reality couldn't be further from their claims. The most egregious issue? Their "automated" system requires users to manually select tax codes and MANUALLY calculate tax amounts for each line of every invoice. Let that sink in. In 2024, they're selling a system that adds manual work and introduces significant room for error in tax calculations. This is not just a step backward; it's a leap into the dark ages of accounting. When confronted, Quadient claimed this was a "known Sage 50 limitation." This is patently false. Other vendors provide this functionality without issue, and Sage's own marketplace offers solutions that handle this seamlessly. More importantly, if this truly was a known limitation, why wasn't it mentioned during the numerous demos where they explicitly confirmed tax code capture and automatic calculations? The OCR functionality, a key selling point, is the weakest I've seen in the market. Test invoices took over 12 hours to process, likely because they rely on manual data entry behind the scenes. This explains their per-invoice pricing model, which is among the most expensive in the market. Any finance professional should immediately recognise the risks this system introduces to a business. A supplier willing to lie to sell a product, exposing clients to such financial and compliance risks, demonstrates a complete lack of integrity. We've had a lucky escape, discovering these issues before full implementation. Even when confronted, senior individuals at Quadient failed to acknowledge their mistakes or provide any assurance. To anyone considering Quadient, especially those using Sage 50: 1. DON'T. Just don't. 2. If you must, insist on a demo using your own invoices. 3. Demand at least a 3-month break clause in any contract. 4. Request end-to-end demo with a Sage 50 , most vendors should have a license There are reputable vendors on the Sage Marketplace (like Agilico Verify, PaperLess, and Compleat) who demonstrate integrity, transparency about their systems' limitations, and a willingness to build solutions around those limitations. In contrast, Quadient seems intent on hiding their shortcomings for as long as possible until you've signed a contract and wasted hours and days on presales.

It is ver good for accounting automation

Kommentare: A good program that can be relied upon in completing many accounting operations.

Vorteile:

A great tool for automating a lot of accounting work, such as payroll, invoices, vacations, expenses, and payments. Cost savings, especially for small and medium-sized companies. Easy to integrate with other accounting software.

Nachteile:

There are no major negatives that prevent the program from working successfully, but it may need to add some features to increase work efficiency. Also, please reduce the price a little.

Real Time AP software that we love!!!!

Kommentare: We have been very satisfied with this software and have no complaints. We highly recommend this to anyone that needs a similar product.

Vorteile:

Easy to use, easy to set up, customer-friendly software. Very fast and responsive. Excellent customer service department as well.

Beanworks Review

Vorteile:

Support has been fantastic. I love the exporting to excel

Nachteile:

It does not provide a receiving function. Especially with Po's that have multiple lines. This creates a lot more time to create a PO for each service on Projects.

Makes accounting painless!

Kommentare: A fantastic addition to our company. Makes work seamless and you can find any invoice at the click of a button.

Vorteile:

Quick and painless! Makes accounting simple.

Nachteile:

Not enough people use this software, if they did we would have a much better correspondence!

Good AP tool for small enterprises - will not fully automate AP, still many manual interventions

Kommentare: We tried to automate the AP fully, but Beanworks doesn't seem to do that. Our success criteria with the AP Automation project are not met with it. The tool is still in the designing phase and needs a lot of improvements before it can be called a complete AP automation tool.

Vorteile:

The product is easy to implement, configure and put to use.

Nachteile:

Recently implemented the tool faced the following challenges - - Customer support sucks, no SLA adhered. Subscribed for 2 hours of support to realize there are no timelines called 2 hours. - Not able to process any USD Invoices as claimed by the product team. Needs to be processed and entered manually outside Beanworks. - A single report can handle only 80 invoices in it. But if want to select more than 80, which is normal for any large organization, need to report a separate report each time, which sucks and defeats the entire purpose of automation. - The line description on the HST line doesn't get posted in GP Ledger from Beanworks and again we need to manually copy and paste the description before the Invoices get posted in ERP. - The expense Module doesn't have the OCR Capabilities and requires manual entry by the users of all the receipts, which is not the case with some other AP Automation tools.

Classic Quadient

Vorteile:

The classic Quadient is a great product. Easy to use for reports, looking up vendors and activity.

Nachteile:

The update for Quadient was horrible, slow performance and features were changed and some taken out that used to be helpful. Ease of use was not good. Received multiple calls from my co workers not being able to enter invoices. Put our accounts payable behind.

SAGE AP - Very Good Solution for AP Automation

Kommentare: Approval, review, coding and payment of invoices is now automated and savings lots of time.

Vorteile:

Document Flow, Sync with SAGE 300, Audit trail for approvals

Nachteile:

Payment feature through a 3rd party. Nvoicepay is not always in sync with SAGE APA or SAGE 300. The change in Customer Support was not an improvement. Still waiting for minor fixes.

A great solution for electronic accounts payable

Kommentare: The system is pretty easy to use. Once a year or so we have a little glitch, but it's easily remedied and not unexpected with a software product.

Vorteile:

The integration with our accounting software, the electronic storage of documents, the ability to have invoices authorized electronically.

Nachteile:

The search feature has more steps than I would like, but it does work well.

Clean, easy, and simple

Vorteile:

I am the farthest thing from an "Accounting Person", and the software is super straightforward and easy to use. It makes approving expenses a breeze.

Nachteile:

There isn't anything that comes to mind as a con of the product. I mainly use the software for expense approvals, and it gets the job done.

Quadient APA

Kommentare: It helps us a lot to save time and effort and also we're at 90% paperless

Vorteile:

It's very helpful for volume invoices. Very easy to use and user friendly

Nachteile:

Smartsync sometimes there's error in syncing to Sage 300

Very Beneficial

Kommentare: Beanworks is very useful and I would highly recommend it for many businesses to track their invoicing. I also like how we can reach out to a Beanworks representative by instant messaging and they are able to log in and review/fix errors at anytime.

Vorteile:

Beanworks is easy to use and manage. I like that we can upload the invoices, code, and have them reviewed by different departments. It's also amazing how it links to Jonas with updated information. It keeps everything organized and if I need to view anything in particular, the search options are very helpful. They are just one click away. It is also nice to write in comments to communicate with other departments. I like how I can create customized reports for payments and invoices as well.

Nachteile:

There are some instances where I have to do manual checks in Jonas, but I am not able to mark those invoices as paid in Beanworks, only having the option to mark the invoice as "do not pay."

BeanworksAP is relevant, useful and efficient. It's a fantastic solution.

Kommentare: AMAZING PRODUCT! I cannot praise it enough.

Vorteile:

Very easy to use, logically designed and very intuitive to pick up. Amazing, extremely helpful customer service - issues are dealt with immediately and resolved well. Good at picking up our internal general ledger coding categories. Great for our organization, where we have a lot of remote/travelling staff who are able to approve invoices/payments from anywhere.

Nachteile:

As of yet, we aren't able to send wire transfers to the US because we are a Canadian not-for-profit, so this is done outside of BeanworksAP. In the case of a vendor with multiple locations who has non-centralized accounting (so each location has it's own finance team), the system sometimes gets confused on which vendor address to select (because all locations have the same name but different addresses).

Quadiant Accounts Payable Automation

Vorteile:

Quadiant AP automation transformed our manual AP process into an efficient, easy to use portal.Implementation and training was excellent. The ability to quickly search for and see historical invoices is especially helpful.

Nachteile:

One feature that is missing is the ability to direct invoices to the correct post month rather than rely on the invoice date.

Beanworks review

Vorteile:

It is good at reading handwritten words. More than I would have expected.

Nachteile:

There is room for improvement in the area of integration. There are instances of duplicate entries on rare occasions.

Easy to use, efficient and effective

Kommentare: great tool and must have for any organization

Vorteile:

ease of use, practical, keeps a record of all invoices for easy lookup, approval channel so authorized approvers can see and approve invoices in timely manner

Nachteile:

little bugs once in a while but they are quickly remedied. inability to change approval channels. this may be more company specific and attached to function vs actual software limitation.

Great Software!

Vorteile:

I find BeanworksAP to be very easy to use and very versatile. Beanworks service team is always quick and friendly.

Nachteile:

I least like when an user wants to reject an invoice, it goes all the way back to the starting point, when sometimes it just needs to go back one approval level.

Payables

Kommentare: Approval being automated is nice, not having tons of papers handed out for approval. SYnc feature seems to always be slow or have issues. Overall some features are nice, but not sure how much of a time saver it really is.

Vorteile:

That it feeds to Sage 100. Less papers to handle

Nachteile:

The errors from the Beanwork typers. Wrong Vendor numbers and Invoice Numbers. Have hand written some on the invoice and they still type it wrong. Using date as Invoice number which them makes it appear to be duplicate when it is not. Also issues with Channels for Approvals, have been challenging to fit our needs.

Smooth integration, good functionality

Kommentare: Friendly end-user setting, easy integration, easily adapts to management needs

Vorteile:

Friendly and accessible customer service

Nachteile:

Inability to lock a date from being input; after the close, we do not want billing dates for the closed quarter to be input, and Beanworks does not offer an option for this. Also, sync errors are difficult to find and no alerts for such as given.

Growing Stronger Every Year

Kommentare: I initially heard of bean bills at my previous work. After working with it I found it to be very user friendly and the desire of the Bean Bills team to constantly improve their product amazing. After switching companies and releasing the entire approval process was painfully manual I began searching for a better solution. However, no matter how much I searched nobody compared to Bean Bills. There is definitely more expensive solutions, but no solution on the market is as simple and user friendly as bean Bills. Since starting to use it over 6 years ago with another company the Bean Bills experience has definitely involved and gotten better with time. New features are constantly been released to make things easier. It great to be part of the bean bills community and I recommend it to any company.

Vorteile:

features, simplicity, user friendly, customer service,

Nachteile:

all my cons have been already improved in the software.