Survicate Erfahrungen

10/10 for Survicate

Kommentare: We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful.

Vorteile:

We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace.

Nachteile:

I haven't come across anything that I've not been happy with or found a workaround for.

In Betracht gezogene Alternativen: SurveySparrow

Gründe für den Wechsel zu Survicate: We were happy with the offering from Survicate

Great tool for collecting feedback both on web and app

Kommentare: At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.

Vorteile:

Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys.

Nachteile:

For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time.

Rapid survey deployment for continuous discovery but needing some more basic capabilities to make it truly self service

Kommentare: Have enjoyed being able to rapidly set up and deploy surveys within the product.

Vorteile:

Relatively easy to use ability to set up survey logic for more complex surveys A decent set of integrations to connect to platform Responsive support team

Nachteile:

Inability to orchestrate or prioritize survey delivery in product. Inability to see available event based triggers within survicate for targeting inability to predict traffic based on segmentation and triggers

Fast Responsive support in resolving issue.

Kommentare: Great!! The kind of patience and support provided was very appreciable

Vorteile:

Help desk support for my issues and providing continues support. specially Anastasiia, & Daniela UI and Guides.

Nachteile:

There are not much option to play with Font and subject body within for normal user who don't know backend coding.

Intuitive and sleek

Vorteile:

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

Nachteile:

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)

An amazing tool supported by an incredible team!

Vorteile:

Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!

Nachteile:

Missing some additional features at present like custom skip logic, though it is on the roadmap!

A brilliant, intuitive survey tool for digital marketers of all levels.

Kommentare: No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support.

Vorteile:

Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.

Nachteile:

The mobile survey design could be improved.

Survey guy at Balance of Nature

Kommentare: I have had a pleasant overall experience and really enjoy using this tool.

Vorteile:

I like how accommodating the staff is and how they are always looking for ways to improve the product.

Nachteile:

I wish there were style customization options in the analyze dashboard.

Very good experience with Survicate

Kommentare: Overall the customer support with [sensitive content hidden] is very good, quick and he is very reliable.
The took is easy to use, just needs a few features to take it to the next level.

Vorteile:

The tool is very intuitive and flexible.

Nachteile:

Not being able to download the reports as one full PDF report. I have to download one question at a time.

A solid survey maker

Kommentare: Overall the experience is pretty solid. I created numerous surveys and never had a problem with the responses. The way the responses are analyzed is also easy to understand.

Vorteile:

I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile

Nachteile:

Sometimes is not that easy to understand how to implement the survey on a page.

The strength of Survicate is its capacity to launch surveys with targeted audiences.

Kommentare: In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.

Vorteile:

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Nachteile:

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

In Betracht gezogene Alternativen: Userpilot

Warum Survicate gewählt wurde: Survicate uses widgets that are made to be fully functional and responsive on mobile devices. More users can now access the system for a longer period of time thanks to this.

Zuvor genutzte Software: User Interviews

Great survey tool for all things surveys

Kommentare: Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.

Vorteile:

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Nachteile:

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

Survicate - Great Survey Tool for Mobile!

Kommentare: Overall a really great experience and would 100% use it again in a future project

Vorteile:

Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback

Nachteile:

We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :)

Easy to use and amazing support!

Kommentare: Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate

Vorteile:

How easy it's to display the survey and gather feedback for our app + their support is incredible.

Nachteile:

Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.

satisfactory survey software

Kommentare: I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Vorteile:

You can integrate contact forms directly onto your website with this software.

Nachteile:

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Easy to use, customisable

Kommentare: It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Vorteile:

User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Nachteile:

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Broad feedback after 6 months of use from a buisness developers perspective

Vorteile:

Easy to use interface. Ability to get several different customer insights in one place. Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation? Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase. Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product.

Nachteile:

Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice.

Easy to integrate, build surveys and analyse results

Kommentare: Very slick and easy tool to use, very customisable and easy to integrate on the website. Would recommend this to any business looking to get customer feedback on their website

Vorteile:

Easy to build surveys Quick integration on our website Ability to customise CSS

Nachteile:

Would love a native integration with Contentsquare

Great product , great price point

Kommentare: Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Vorteile:

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Nachteile:

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

Beware - They freeze surveys to respondents!

Kommentare: See above.

Vorteile:

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Nachteile:

Pricing freezes - complete shut-down of active surveys.

Helpful tool, great service

Kommentare: Overall, the experience is good but definitely has room to grow, especially with analysis.

Vorteile:

I like the service! They are very helpful and prompt.

Nachteile:

I want more analysis tools - crosstabs would be extremely helpful.

Feedback one year later

Vorteile:

Reactivity of support Design to build survey > easy

Nachteile:

No synchronisation with our CRM at the begining Some small bugs

Jacob from Support was Great

Kommentare: Support managed to solve my issues, super well.

Vorteile:

Embedding a question into an email intergrated with intercom is a killer feature.

Nachteile:

That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?

Happy customer review

Kommentare: all in all I'm pretty satisfied with Survicate, they do what they say, the customer support is definitely out of this world and one of their strengths.

Vorteile:

The UI is amazing, super easy to understand and the AI to create new surveys is an interesting new feature.

Nachteile:

I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal. I feel they can improve the reporting part and the integration with ZD so that you could have all in Explore.

Horrible customer service and misleading company

Vorteile:

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Nachteile:

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.