Survicate Erfahrungen

A strategic partner for IT teams

Kommentare: We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams.

Vorteile:

Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.

Nachteile:

I don't have any negative comments to raise.

Easy to integrate survey solution

Kommentare: For us it has a good value point for doing regular user surveys (NPS, CSAT), but also do to feedback surveys for individual features or user journeys.

Vorteile:

It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast.

Nachteile:

We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email).

Easy to use survey tool & attentive support team

Vorteile:

Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features.

Nachteile:

Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.

Feedback one year later

Vorteile:

Reactivity of support Design to build survey > easy

Nachteile:

No synchronisation with our CRM at the begining Some small bugs

Survicate integrates well within our marketing efforts

Kommentare: I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access.

Vorteile:

Integration with ActiveCampaign and the template library. The usage of the tool is very easy.

Nachteile:

We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner. Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs.

Superb experience

Kommentare: Great experience. We will be returning to paid subscription once we figure out our next batch of questions for product development.

Vorteile:

Flexibility, rapid product development and VERY responsive customer care.

Nachteile:

Pricing strategy could be a bit flexible(e.g more granular pay as you go model)

Awesome product

Kommentare: My team uses Survicate to display mobile surveys and get user feedback, specially when running A/B tests to compare user perception on different variants. We really like how easy it is to design surveys and analyze user responses.

Vorteile:

Response analysis is very intuitive and the interface is very friendly. The feature to export all responses into a csv also helps a lot to build custom visualizations to segregate users and understand better their feedback.

Nachteile:

Not exactly a negative point, but I miss the possibility of integrating Survicate with other campaign tools, such as Braze. We already have a big tracking structure on other tools, so it was easier to create campaigns on Braze and use those campaigns to trigger the Survicate surveys - which works really well, by the way.

Works for Us

Kommentare: Survicate does exactly what we need from a survey platform.

Vorteile:

Our ability to constantly refine our survey offering and ease of downloading the necessary information.

Nachteile:

We're lucky in that we do not have any ossues with this platform.

Easy to use survey tool and proactive and knowledgeable customer success team

Vorteile:

It is very easy to create and launch surveys on Survicate. There are ready to use templates and it is easy to use various type of questions and logic in the surveys. Also the customer success team is very knowledgeable and reaches out proactively with advice on how to improve your use of the survey tool.

Nachteile:

The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.

Simple to use survey tool with good customer support

Kommentare: Simple to use survey tool with good customer support

Vorteile:

Setting up surveys in multiple formats is simple and intuitive. Great customer support team

Nachteile:

Limited reporting and analysis within the platform. Exporting data requires you export everything

An amazing tool supported by an incredible team!

Vorteile:

Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!

Nachteile:

Missing some additional features at present like custom skip logic, though it is on the roadmap!

Helpful tool, great service

Kommentare: Overall, the experience is good but definitely has room to grow, especially with analysis.

Vorteile:

I like the service! They are very helpful and prompt.

Nachteile:

I want more analysis tools - crosstabs would be extremely helpful.

Great quality for the price

Vorteile:

The tool is easy to set up and pricing is competitive

Nachteile:

Some small issues with integrating with Salesforce

Survicate Review

Vorteile:

It's simplicity of use. Very easy integration with Customer.io Can update customer's attributes based on the responses.

Nachteile:

A direct integration in more CRM systems would be great (and not through Zapier).

In Betracht gezogene Alternativen: SurveyMonkey

Gründe für den Wechsel zu Survicate: Because of the easy integration in Customer.io.

Broad feedback after 6 months of use from a buisness developers perspective

Vorteile:

Easy to use interface. Ability to get several different customer insights in one place. Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation? Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase. Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product.

Nachteile:

Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice.

A great tool

Kommentare: Survicate has transformed the way we gain insights about the users. I'm very happy with this service.

Vorteile:

Very flexible tool enabling you to get to know your users. Beautiful and functional interface with charts and graphs that neatly communicate survey outcomes visually.

Nachteile:

Survey logic features are quite limited. AI features are promising but not good enough yet to be really useful.

Survicate| The creme of the creme in customer service

Kommentare: Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold

Vorteile:

Everything is easy and everyone is friendly

Nachteile:

Maybe better insights but I can’t complain, Iove the app

Really happy with product

Kommentare: Very positive, we just need to think of more ways to get people to fill them out

Vorteile:

Really easy to set up surveys and it links the name and email from Helpscout

Nachteile:

Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up

Easy to integrate, build surveys and analyse results

Kommentare: Very slick and easy tool to use, very customisable and easy to integrate on the website. Would recommend this to any business looking to get customer feedback on their website

Vorteile:

Easy to build surveys Quick integration on our website Ability to customise CSS

Nachteile:

Would love a native integration with Contentsquare

User Friendly and efficient

Vorteile:

It's a very friendly interface! We can set up many surveys simultaneously and with different publics.

Nachteile:

It is not possible to upload a list of users that will receive a survey on the platform

Gets the job done + good customer support

Kommentare: Simple tool that gets the job done, with good price / value ratio and good customer support.

Vorteile:

Very attentive customer support, with high knowledge of the technical aspects of the product.

Nachteile:

Missing functionalities like auto-translating the user feedback text.

Great survey tool for all things surveys

Kommentare: Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.

Vorteile:

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Nachteile:

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

Beware - They freeze surveys to respondents!

Kommentare: See above.

Vorteile:

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Nachteile:

Pricing freezes - complete shut-down of active surveys.

Cool way to improve conversion rates

Kommentare: Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.

Vorteile:

Easy to use, well designed, great customer service.

Nachteile:

I wish there would be more integrations, although I know they are currently working on this.

Great tool for conversion visits into leads

Kommentare: We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).

Vorteile:

- "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys