Survicate

Survicate Bewertungen

von Survicate

Good to have Survicate in your toolbox

Bewertet am 17.2.2019
Kinga O.
Contributing Writer
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.

Nachteile: I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.

Great product , great price point

Bewertet am 4.10.2019
Ross V.
Operations Manager
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Vorteile: We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Nachteile: Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

Easy to use, customisable

Bewertet am 20.11.2018
Jennifer L.
Insight Manager
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Vorteile: User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Nachteile: Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Horrible customer service and misleading company

Bewertet am 18.4.2019
Josh R.
CEO
Sport, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Nachteile: This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

satisfactory survey software

Bewertet am 16.10.2018
Verifizierter Rezensent
Web Content Specialist
Baumaterial, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?
Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Vorteile: You can integrate contact forms directly onto your website with this software.

Nachteile: From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

Great tool for conversion visits into leads

Bewertet am 5.5.2015
Verifizierter Rezensent
Automotive
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).

Vorteile: - "descrete" and smart design (not invasive for page visitors)
- intuitive user's interface
- cost efficient tool for an immediate growth of online leads
- smart tool for different online surveys

Great app for a great price

Bewertet am 11.5.2015
Jordan L.
Rundfunkmedien
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Vorteile: - Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team

Nachteile: - Backend is slow at times

Effective conversion optimization tool

Bewertet am 25.5.2015
Peter S.
Unternehmensberatung
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

Vorteile: Easy to install and use, customer support, price.

Nachteile: As mentioned, lack of integrations with Unbounce and Optimizely.

Cool way to improve conversion rates

Bewertet am 20.5.2015
Michal S.
CEO & Founder
Internet, 13-50 Mitarbeiter
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.

Vorteile: Easy to use, well designed, great customer service.

Nachteile: I wish there would be more integrations, although I know they are currently working on this.

Survicate helps us generate leads

Bewertet am 29.5.2015
Marcin Ł.
Risikokapital & privates Eigenkapital
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.

Vorteile: lots of high quality leads, HubSpot integration

Nachteile: customization of widgets took us a while

Effective conversion optimization tool

Bewertet am 29.5.2015
Karl M.
CSO
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Survicate helps us increase conversion rates of our website. We collect users feedback and turn it into improvements. Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

Survicate helps us generate leads

Bewertet am 25.5.2015
Peter S.
Marketing Specialist
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.

Support for lead generation and gathering prospect insights

Bewertet am 1.11.2014
Jakub K.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).

Great!

Bewertet am 17.6.2015
Andrea F.
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: No cons, just pros. Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit).
Advice: give a try and study all the features before contact the customer service :-) that always answered very very quickly to all your questions.

Conversion simplified

Bewertet am 22.6.2015
Jakub F.
Project Manager
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: Survicate is a great tool which allows to collect a credible feedback from users. Due to its simplicity and a reasonable price Survicate outruns their competitors.

Vorteile: Easy to use, helpful customer service, cheap

Best tool for convertible leads!

Bewertet am 17.6.2015
Alex S.
Business Development Manager
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: - Easy and highly effective to use
- implementation takes few minutes
- great support team!
- great value for money, much cheaper than other tools and much more effective!

Nice way of collecting feedback on your website

Bewertet am 11.7.2018
Mateusz P.
Co-founder
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection

Nachteile: Not the most advanced functionality, does not provide feedback forum or updates about new features to customers.

New ideas for quality leads

Bewertet am 27.6.2015
Wojciech M.
Co-Founder
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We started to test survicate to generate more leads and feedback from our users on testarmy.com It works and we are happy using it.

Great lead generation tool

Bewertet am 27.6.2015
Filip D.
CEO
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Survicate helped us to understand clients needs. It's also a great tool to strenghten your relation with potential customers.

Simplicity and good value for money

Bewertet am 15.6.2015
Marcin F.
Investment Manager
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: One of the best tools for capturing and ananysing declarative data from your users. Highly recommeded

Feedback one year later

Bewertet am 28.11.2018
Verifizierter Rezensent
Chef de Produit Marketing Relationnel
Lebensmittelproduktion, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Reactivity of support
Design to build survey > easy

Nachteile: No synchronisation with our CRM at the begining
Some small bugs

Great product with fantastic support

Bewertet am 20.11.2018
Emma H.
Product Marketing Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Really good, allows us to greater understand our customers and their pains and how we can solve them.

Vorteile: Brilliant integration with Intercom
Excellent support. Really Exceeded expectations..

Nachteile: Nothing negative to say about my use of survicate.

Jacob from Support was Great

Bewertet am 30.1.2019
Verifizierter Rezensent
Associate UX Designer
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Support managed to solve my issues, super well.

Vorteile: Embedding a question into an email intergrated with intercom is a killer feature.

Nachteile: That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?

A feedback tool with many survey options already present

Bewertet am 23.3.2018
Verifizierter Rezensent
trainee technical analyst
13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.

Nachteile: The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.

Survicate - best value for money

Bewertet am 26.11.2018
Verifizierter Rezensent
Global CMO
Gesundheit, Wellness & Fitness, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The User Interface is very easy to use and provides a wide variety of formats to survey users.
Also, the integrations with Intercom allowed us to narrow audiences and nail niches we need feedback from.

Nachteile: Branding customizations are a bit limited.