KnowledgeOwl Erfahrungen

Simple yet robust and OUTSTANDING Customer Service

Kommentare: When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Vorteile:

- Robust - Easy to use - Customer Service (top notch!)

Nachteile:

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

A simple and easy to understand software, makes things easier for Knowledge Management professionals

Kommentare: Overall it has been a great journey. Customer support team is very nimble and quick in response.

Vorteile:

Its ease to use and its simplicity. Its is quite intuitive also and has a great Customer support team, always willing to extend support.

Nachteile:

perhaps simultaneous editing of document is something they have to look into

Love the Finished Product, Back-End Lacking

Kommentare: I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!

Efficient and Comprehensive Knowledge base tool for an affordable price.

Kommentare: It's a one-stop shop for our customer experience. KnowledgeOwl affords us the ability to provide onboarding guidance, support, release updates, continuing education and more to our clients all in one place.

Vorteile:

KnowledgeOwl provides complete customization from look and feel to the organization and presentation of article content. Their support staff are readily available and willing to provide guidance and expedient assistance. Not to mention, the service is extremely affordable, considering the ROI it provides our company in onboarding, support, and customer education.

Nachteile:

I wouldn't necessarily say it's a downside but more so the inherent nature of knowledge base creation and maintenance - you need to create the content and write the articles with their various teaching elements, which can take time.

Excellent Customer Support

Vorteile:

KnowledgeOwl is a fantastic knowledge-based software with an intuitive interface and extensive customization options. The excellent customer support further enhances the user experience, making it highly recommended for businesses of all sizes.

Nachteile:

While KnowledgeOwl is a robust and user-friendly knowledge base software, one potential drawback is its limited out-of-the-box integrations compared to some competitors. This might require additional development work for businesses that rely heavily on multiple third-party tools and need seamless integration without extensive customization.

Excellent knowledge base solution

Kommentare: Very positive and we are very happy that we chose this solution. Their customer service is next-level and they have been there all the way, from the initial considerations before signing up through implementation and later fine-tuning. Always ready to help and offer valuable insights and advice so we can find the right solution for us.

Vorteile:

The interface is very clean and easy to work in, no matter your past experience with knowledge or content management systems. Writing, reviewing and publishing articles is super easy and the same goes for subsequent revisions and amendments. On the user-facing side, the contextual help widget blends in beautifully with our software and the URL-based article recommendations are very helpful. The different customisation options helped us create a coherent experience and tailor the look and functionality to our needs and the brand identity.

Nachteile:

We feel that we are getting a lot of value for money with the solution and are super satisfied as is. With that being said, we do look forward to multilingual support being introduced.

My favorite knowledge base tool

Kommentare: I selected KnowledgeOwl, transitioned our knowledge base to it, and maintain the site.

Vorteile:

I love the granular permissions configuration.

Nachteile:

It's a bit complex to configure reader groups for permissions.

Knowledge Base

Kommentare: I am very happy with Knowledge OWL. We use it every day as a knowledge base for our employees. Easy to use and manage, and the customer support is great whenever we have any questions or concerns. I also like the fact that it is very customizable for our needs. Overall, a very good product!

Vorteile:

Easy to use and the customer support is great!

Nachteile:

Wish they would have kept the legacy editor instead of the new modern editor.

The tool that I don't need to stress about and the most positive team that I have ever worked with

Vorteile:

The tool is easy to use and the people are extremely suuportive and responsive. Very supportive support :)

Nachteile:

There's nothing I don't like about it. Whenever I express suggestions, they are always taken care of.

The Best Knowledge Platform Out There, Period

Kommentare: We've been using KnowledgeOwl for over 5 years and I think it is the best platform for hosting your Knowledge Base

Vorteile:

I love how easy it is to categorize and publish articles.

Nachteile:

I think KnowledgeOwl needs to look into more AI features. Potentially an AI chatbot that is integrated.

Great platform and Customer Service

Kommentare: For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout. Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me. Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support. After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show. Defeated, I hung my head and picked up the phone. But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too. I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

Knowledge is Power

Kommentare: Pros - Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed reporting
Huge creative space
Up time - is excellent NO CONS! We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers. All of this is done through three separate knowledge bases, for three separate products. The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent. In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them. As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients. As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence.

KnowledgeOwl Review

Kommentare: Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Vorteile:

Easy to use. Friendly customer service.

Nachteile:

The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Knowledge Owl is, simply put, the best web-based help center platform I could find

Kommentare: I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point. I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important. The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended.

Simple UI + Rocking Customer Service = Amazing Product!

Kommentare: The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot.
Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue.
The product is very easy to set up, even simpler to maintain, and (most importantly) it is stupidly simple to use. Simplicity is key as far too many other products we evaluated had a lot of legacy UI or other complexity which served as a barrier to entry for the end-user.
If there was any difficulty it's with uploading images to be used. The files are uploaded to a library and then transferred to the website through an automatic process. Usually this is instantaneous, but if you upload a file with the same name or do something else weird then it can take several minutes to straighten out. That's a fairly minor concern in a product that can do so much with such a responsive staff.
Our technical team uses the knowledge base every day. What more can you ask of a product?

great product, phenomenal service!

Kommentare: I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number of available features since then. The best part about the software is how intuitive it is to use. It required zero training on the part of the users, and only a minimal overview with co-workers who were going to be managing the knowledge bases. I've been so impressed with the software and all of the possible uses that we've upgraded from one knowledge base to three in order to incorporate it into other projects. All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day.

Positive-feedback-only zone!

Kommentare: We're well into the process of obsoleting and migrating components of a large set of hard-to-maintain legacy docs and Helps, and implementing a more nimble approach that allows us to provide our customers and dealers with the information they are asking for. KnowledgeOwl is proving to be a robust and easy-to-use authoring tool that lets us generate and deploy critical information quickly on an as-needed basis and then continually improve and expand on the topics as time and resources allow. As the sole writer at my company, I really appreciate the ease (and enthusiasm) with which non-writers can dive right in and start generating content, allowing me to focus on editing, writing overview and bridge topics, adding links and keywords, assigning new topics to subject matter experts, and so forth. The KnowledgeOwl authoring environment is intuitive, easy to use, and feature-rich. The UI is straightforward---it's all right there in front of you. KnowledgeOwl is saving us time and effort and aggravation, and it's very rewarding to be able to respond so quickly to requests for information.

Great flexibility, great service.

Kommentare: The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports, and they went ahead and set up event tracking for us. Knowledge Owl provides the support and structures to allow for growth and scalability for our organizational needs. I feel like they provide the platform that will adapt to the chaos of non-profit work at any given moment. From styles, themes, reporting, article writing, user permissions, tagging, and editing, Knowledge Owl's knowledge bases will be able to pivot alongside our own ever changing work.

A great KB software for SME's

Kommentare: We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive interface for adding articles makes onboarding very easy. The reason it gets 4 overall stars and not 5 is that adding your own CSS can be a pain. It's possible to write your own CSS for your site, but you have to dig into the pre-baked CSS inside the theme and override it piece-by-piece. There also isn't any documentation about their classes, so this can be time-consuming to figure out. If they offered a "blank slate" template that just gave you the basic elements of a help site (navigation, search bar, article content) then let you style them yourself from the ground up, it would be an easy 5 stars.

Very good platform, Rapidly evolving, and always ready to help

Kommentare: We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories. Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running. I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base.

Exactly what we have been looking for

Kommentare: We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more. Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent. We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons.

Easy-to-use & flows seamlessly with our website - great customer service!

Kommentare: We tried a lot of different solutions before settling on Knowledge Owl for our company's knowledge base. The biggest reason we chose this platform was the ability to customize the look and feel to flow seamlessly with our website. While we did run into a few customization issues, the customer support was fantastic. We worked with Mary & Pete directly to solve some of these problems, and the one-on-one attention was phenomenal. They fixed some of our custom CSS & HTML so elements would work as intended, and even created a custom solution to enable our Google Custom Search Engine to work with the search in the system. Since we rolled it out, it's been easy to use, update, and monitor. The only downside is it does not have an option for an integrated "community forum" so if we do decide to launch this in the future, we would need yet another platform.

Great solution for all of our Knowledge Base needs

Kommentare: I run a small software business, and we needed a way to put documentation, manuals and training resources online so they are more easily accessible, and more easily adaptable as we update and develop our software. Knowledge Owl has been an excellent solution for us. I checked out a lot of options when we first started with KnowledgeOwl, and they were the best solution by far. The software platform does everything we need to create professional-looking, easy-to-use kb resources and keep them updated. It has all of the features that we need without being overly complex, and they add new capabilities all the time. Their customer service is excellent. Any time we run into something we need to do and can't figure out, they respond quickly and get us sorted out. Great group, great product, highly recommend.

Excellent

Kommentare: Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests. Thanks you Knowledge Owl!

KnowledgeOwl is ACES!

Kommentare: Requirements for our new company Knowledge Base included clean importation of legacy (Word) documents, easy of use to support non-technical administrators, and enough flexibility to adapt to sophisticated use cases. Many products met one or two of these requirement, but an exhaustive search left KnowledgeOwl as the sole product standing. Additionally, the pricing structure allows us to deploy multiple Knowledge Bases without the need to manage different users groups. During our trial, the support given by KnowledgeOwl's staff allowed me to deploy a proof of concept in under an hour. Fully featured, easily deployed, affordable, well supported . . . all of requirements were met. You should add KnowledgeOwl to your list of potential vendors.