--- description: Detaillierte Informationen über Front zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [E-Mail-Programme](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.com.de/software/132901/front Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132901/front?page=2) > Front ist eine Kundenkommunikationsplattform, mit der Teams über ihren Posteingang mit mehr Transparenz und Effizienz zusammenarbeiten können. > > Bewertung: **4.5/5** von 286 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Front? Jedes Team, das auf E-Mail angewiesen ist, um sowohl intern als auch extern Arbeit zu erledigen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 286 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Front - **Region**: San Francisco, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 25,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Brasilien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Indien, Irland, Italien, Japan, Kanada, Luxemburg, Mexiko, Monaco, Neuseeland, Niederlande und 11 weitere ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Aufgabenmanagement - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - CRM - Call-Center-Management - Chat / Messaging - Chatbot - Computer Telephony Integration - Drag-and-Drop - E-Mail-Management - E-Mail-Tracking - Echtzeit-Chat - Echtzeit-Chat für Kunden - Engagement-Tracking - Feedback-Management - Inbox-Management - Kalenderverwaltung - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Kontaktmanagement - Kundenbindung - Kundenhistorie - Leistungskennzahlen - Live-Chat - Meeting-Management - Mitarbeiter-Datenbank - Mitarbeiterverzeichnis - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Notizen verwalten - Nutzungsverfolgung/-analyse - Onboarding - Performance Management - Problem-Nachverfolgung - Qualitätsmanagement - Remote-Support - Team-Management - Transkripte / Chatverlauf - Umfragen & Feedback - Videokonferenzen - Visuelle Analytik - Wechselseitige Audio & Video - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Konfiguration ... und 53 weitere Funktionen ## Integrationen (94 insgesamt) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... und 79 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [E-Mail-Programme](https://www.capterra.com.de/directory/30553/email-management/software) ## Ähnliche Kategorien - [E-Mail-Programme](https://www.capterra.com.de/directory/30553/email-management/software) - [Collaboration Tools](https://www.capterra.com.de/directory/15/collaboration/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Kommunikationstools für Teams](https://www.capterra.com.de/directory/31033/team-communication/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Nutzerbewertungen ### "AI that giving help" — 4.0/5 > **Nuria** | *23. November 2025* | Telekommunikation | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple. > > **Nachteile**: My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder. ----- ### "Seamless. Collaborative. Powerful." — 5.0/5 > **Mohamed** | *15. Mai 2025* | Automotive | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: consolidates emails, SMS, live chat, social media messages, and more into a single shared inbox > > **Nachteile**: he platform's extensive features can be overwhelming initially, requiring time and training to fully utilize. > > feels like having a powerful, centralized hub that effortlessly brings all customer communications together ----- ### "Front Row Seat\!" — 5.0/5 > **Mai** | *28. März 2026* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. > > **Nachteile**: Haven't found any cons yet\! It's already seeming like a better option than Hiver, which we were also considering. > > Front feels like a one stop shop\! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. ----- ### "Front is a 10/10" — 5.0/5 > **Dennis** | *23. Juli 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. > > **Nachteile**: I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. > > My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3. Februar 2026* | Maschinerie | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Nachteile**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132901/front?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/132901/front) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten