LogicMonitor Erfahrungen

LogicMonitor is a great choice!

Kommentare: When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!

Vorteile:

Many of them mentioned above.

Nachteile:

Not many, but the response time for requesting new device/vendor recognition could improve.

One of the best Monitoring Tool

Kommentare: All are good the overall features are good

Vorteile:

Overall features are good especially the grouping and alert ruling features are good

Nachteile:

Sometimes it get slow in the portal. It should have an application rathet than web app

LogicMonitor Review

Vorteile:

LogicMonitor is easy to use, but it can be slightly overwhelming when first implemented due to the large amount of data it pulls. After several months of use I think the most beneficial information has been the resource metric utilization. It helped us discover that some of our core systems were under provisioned, being able to pull the metric information to show more resources were needed helped resolve critical performance issues.

Nachteile:

I think the ability for LogicMonitor to auto correct some of the simple issues that can affect systems is missing. For example, LogicMonitor can report if a Windows service is stopped but it would be a nice feature if LogicMonitor could attempt to automatically restart it. Another nice feature would be if LogicMonitor could monitor software versions and alert if the version changes. An example would be a Windows server that require a certain version of Java.

It’s pretty good

Kommentare: Pretty good.

Vorteile:

Easy to use and drill into issues, easy to add resources.

Nachteile:

Making dashboards is challenging, configuring alerting rules is cumbersome.

Fantastic Monitoring Tool

Kommentare: We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Vorteile:

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Nachteile:

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us. The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Outstanding; Highly Recommended.

Kommentare: Our use case is centered on routers, switches, wlan and other infrastructure hardware components of the service-delivery stack as opposed to servers, applications, etc. Based on LogicMonitor's performance to-date, I would fully expect that we will expand its role.
In selecting LogicMonitor, we heavily weighted factors related to administrative overhead and convenience. On both counts LogicMonitor gets the highest marks:
1)We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components.
2)We no longer spend time sustaining remote access mechanisms that make it cumbersome to view our monitoring data...wherever and whenever that data is needed, a browser is all that is required.
I highly recommend LogicMonitor as a source of powerful and valuable insight that can be leveraged to maximize the ROI of your IT service-delivery stack.

Vorteile:

-Relatively low-effort administration -Exceptionally convenient -Extensive "Out-of-Box" definitions supporting a wide range of vendor product families -Well-thought UI -Time spent with LogicMonitor is time learning about the status of your IT Operations, not time spent fighting with a balky, uncooperative monitoring application

Nachteile:

-Not every organization is ready, willing and/or able to transition from CAPEX thinking to the OPEX-centered SaaS world. -Works best for locations with multiple Internet connections, since loss of Internet connectivity prevents the uploading of collected data to LogicMonitor's cloud processing: there is no local UI. -Not suitable if your use case demands absolute (immediate ms-by-ms) real-time visibility: there is some latency involved in transmitting collected data to the cloud for processing and presentation.

Great Product!

Kommentare: I work for a company that’s split into 10 branch locations. We have only around three IT employees for our company. We decided to look for a networking monitoring program since we are growing quickly and we need a program to provide the health status of our network in a moments notice to find problems, also to help prevent them. We spent a lot of time researching into numerous products, and we decided to go with LogicMonitor. Where there was once darkness, there is now light! We currently also set up three 48 inch TV’s with chrome OS micro pc’s behind the TV’s for our datacenter. It nicely rotates through all of our monitored devices. Overall it has provided invaluable information to us, is priced competitively, very easily setup, and it does its job well. What more can you ask for in regards to a Network Monitoring solution?

Vorteile:

• Pricing Structure. You pay per device, not per switch port, etc. like other expensive products out there • It works for a small company, but can easily scale to meet the needs for even a ginormous company. • Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff) • We can now receive phone calls, text messages, and e-mails for ANYTHING we want monitored that goes over its defined threshold. If a server or even a SERVICE we monitor goes down at 4am, LogicMonitor let's us know!

Nachteile:

I honestly cannot think of any. Maybe more mobile app features? They have a app, but it's pretty new. But there's not much need for it immediately. It's mostly for NOC purposes, you're not going to monitor all this stuff from a phone typically anyways. But they do have a app.

Single pane of glass

Vorteile:

Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for. From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it.

Nachteile:

Too much javascript making it a heavy application for mobile devices to operate.

Simple but extensible

Kommentare: We have a bunch of Logic Monitor dashboard cycling on the screens in our NOC. So we can always get a view of what's going on and what do we need to jump on and deal with ASAP. We also use a Chrome plugin to make an audible alarm if a fire starts in LM, which means we can be more responsive.

Vorteile:

It is really simple to get started with. Load up a probe and watch it start collecting. You can tweak settings and silence specific alarms, and the dashboards can be really powerful.

Nachteile:

While it handles syslogs, the process for generating meaningful alerts from them can be trial and error.

Flexible and very complete monitoring platform

Vorteile:

It has strong fault detection capabilities and alerts are issued quickly. It offers very good customization options and its flexibility allows it to adapt to our IT infrastructure, without complications. Reports with performance metrics are very intuitive. It has versatile options to monitor devices remotely.

Nachteile:

The only thing I think they can add is how to handle the set of alerts, which can be cumbersome at times.

Great Infrastucture Monitoring Tool

Kommentare: We use this to monitor all client's infrastructure and are very much on top of everything that's going on in the environments. We know things are broken before the users know. When there's issues with LogicMonitor, contacting support is easy and helpful. Great Team!

Vorteile:

The ability to monitor pretty much everything. It's easy to deploy, add devices, configure alerts etc. It's very flexible and customizable which can get really complex but only if there's a need for it. Our of the box it does most things very well and just works.

Nachteile:

There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue. The pricing model is per device which mean per IP. It would be nice if a device has multiple interfaces they would be covered under one license e.g. out-of-band interface. If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

Global Tote Review

Kommentare: No real issues, like the product, but tuning alerts is cumbersome

Vorteile:

Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated

Nachteile:

Sometimes too noisy, alot of work tuning

LogicMonitor is a quality product but it comes at a price

Vorteile:

LogicMonitor provides a robust feature set that collects a lot of functionality in a single pane of glass and provides visibility, analysis, alerting, connectivity and functionality all at once.

Nachteile:

LogicMonitor is significantly more expensive than some competitors for similar products and has a less robust user base as far as developing custom attributes and items, so there can be some delay between when an appliance or product is on the market and when it's readily available for monitoring in LogicMonitor.

Cloud Monitoring at it's best

Kommentare: They are one of the best companies that I work with. They schedule checkups to review what we are monitoring and if we need to make any changes to the configuration.

Vorteile:

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

Nachteile:

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.

LogicMonitor User

Kommentare: LM is a powerful tool with all the options one would need to properly manage the IT estate. Customer support has made the set up process managable.

Vorteile:

The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions.

Nachteile:

I find some reporting not intuitive but it is probably me.

Excellent Support

Kommentare: Overall we've been pleased with LogicMonitor.

Vorteile:

The support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change.

Nachteile:

We transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time.

Amazing!

Kommentare: Custom monitoring is amazing! You can monitor Veeam backup jobs if you want!

Vorteile:

LogicMonitor's capabilities alone make this the best monitoring software available. The fact that an average person can build a custom datasource to monitor some 3rd party software application is absolutely amazing!

Nachteile:

The fact that it lacks a Dark or Black theme. But I believe that is on their roadmap so...

LogicMonitor Is Extremely Capable And Growing

Kommentare: LogicMonitor has decreased onboarding time and setup drastically. It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product.

Vorteile:

There are hundreds of prebuilt monitoring sets and alerting thresholds. Support is responsive and knowledgeable about the product.

Nachteile:

Reporting needs to be built out a little more for my tastes. Tweaking DataSources, at least as an MSP can be a real pain.

LogicMonitor - Powerful and Customizable Monitoring

Kommentare: Great experience.

Vorteile:

Easy to add new devices. SNMP profiles preconfigured for most popular manufacturers. Great dashboarding and customization.

Nachteile:

A little tricky to write your own custom monitoring modules independently. However, good product support and knowledgeable deployment success teams.

Robust tool for monitoring your environment

Vorteile:

Using LogicMonitor allowed us to better monitor our environment. With customizable options such as creating your own datasources, it allowed us to use in house scripts. You only need a collector server in your environment to get started.

Nachteile:

Be careful about sizing your collectors correctly. You may need to spec the collector higher than what us advertised.

LogicMonitor is a great monitoring tool

Kommentare: It is our core monitoring service for our business.

Vorteile:

-Ease of use -Pricing -Custom Datasources -Alert tuning -Integration with ticketing systems

Nachteile:

-Reporting could be better -Mobile app could use improvements

Great application from the ground up

Kommentare: If you built this from the ground up it is great. If you walk into an environment with it implemented it's not fun to learn.

Vorteile:

Very customizable. Can do whatever you want.

Nachteile:

Very complicated software. Not for the faint of heart.

Adam's Review

Vorteile:

The infrastructure monitoring aspect is great and flexibility when adding custom scripts

Nachteile:

The kubernetes and service monitoring is left to be desired

Network Monitoring Systems cannot get better

Vorteile:

It's like a black hole, the more you try to understand it the more it gets complex. Keep it simple while you are configuring as it's simple and dont try to get into too much depth. Documentation, technical support are always there to help you if configuring gets on your nerves. Thumbs up on that. But a detailed monitoring about CPU, memory utilization so little as to temperatures and fans are also provided. Protocols supported: OSPF, BGP etc.

Nachteile:

Automation on gathering of performance information about other network equipments was a little too much information i wanted it to track. Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.

Company use it for base services / network / servers monitoring.

Vorteile:

Easy to use, user interface is clean and friendly. Allow one license to screen all your VM guest within a host, so you don't need additional licenses for individual guests.

Nachteile:

Sometimes so functional is very limit and not supporting monitor for different vendors, make it difficult to monitor status for different vendor / products.