Shortcuts Erfahrungen

A vendor that is there for you every step of the way....

Kommentare: I have been with Shortcuts since the inception of my salon 9 years ago. It is scary enough as it is opening a salon, let alone looking for a software scheduling program. I came from using a paperbook for years, and knew that I needed to be in the NOW with a digital software program. There were soooo many to choose from. So confusing. But what made Shortcuts stand out from the rest was there personal one on one approach. The initial online presentation was even conducted by the sales rep and the CEO at that time. The CEO!! Like who does that?! I am one to ask many questions, and they were all answered with ease and confidence. To this day, Shortcuts still operates in that manner. I make it a point to only deal with vendors that I can actually have a business relationship with and not just be a number on a sales call list. Shortcuts treats you like a true business partner. Whenever I call the Helpdesk, they always remember who I am and give me the best undivided attention, always. Any question, big or small, is treated as a priority to them. That in itself is priceless. For this, I can truly say that I will be a client forever. We have a solid business relationship. One that cannot be purchased but only forged through years of dealing with each other. And isn't that what a true business partner is all about....

Vorteile:

- Online Booking - Client Booking App. - Cloud Appointment Book - Staff Anywhere Schedule Access - Remote Access - Visually Appealing - Touch Screen Friendly - Easy to Use - Always Innovative - Consistent Training Available through Webinars, Email Articles, & You Tube Videos - Helpdesk is always willing to help

Nachteile:

Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.

one of the better softwares for spa and salons

Kommentare: I enjoyed shortcuts and am grateful to have used it as a first time hair stylist it set the bar and allowed me to learn salon software .

Vorteile:

I enjoyed the ease of use as well as the different functionalities . It was easy to learn for new stylist .

Nachteile:

The customer support was iffy sometimes and the software would fail very rarely.

3 Year contract of frustration.

Kommentare: I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

Vorteile:

The technical support are quote knowable and mostly friendly.

Nachteile:

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can't use properly are extra costing. Overall I paid for the extra services so that I could use the software to it's best and after signing the contract there only some features available. The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80's. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working "for" shortcuts instead of it working for me. I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn't and has never worked for me. When I have asked for education to that on my part I know I am using it to it's fullest ability, I have been quoted a few hundred dollars each time.

Best Salon Software Ever

Vorteile:

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

Nachteile:

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

Avoid at all costs if you're looking for a modern salon software

Kommentare: The staff are always pleasant and helpful however they have a policy of trying to tie you in to long contracts without being clear about it.

Vorteile:

Shortcuts is an out of date and overly expensive salon software which doesn't have the capabilities that it advertises. The reporting feature is useless and makes it impossible to know how your business is performing. They don't even have a good client retention report that is easily accessible, which we consider our most important KPI. There is no option to use the full features of the software remotely which is really hard if you run a business with multiple locations (I cant be in two places at once). They tie you into long contracts and conveniently don't mention that when you upgrade to a new feature the contract starts again. I believe that this is because they know that if they offered rolling contracts they wouldn't have any customers. If you read the google reviews you will notice I'm not the only person with this complaint. After years of being a customer of Shortcuts I feel that I've been treated appallingly. I don't want the hassle of moving I just want software that works for me, but after promise after promise of 'new features' which are always 'coming soon', I'm tied into paying for something that still doesn't suit my needs. So I'd really prefer to try something else. But they make it impossible for you to leave. Due to it's failure to adapt quick enough and improve the software so that it is suitable for a modern salon owners, you'll be better of choosing a different software that does. Avoid at all costs.

Nachteile:

Lack of remote capabilities, poor reporting, poor online booking system & app. Not great for use on an iPad. It's just outdated and doesn't evolve quick enough.

Shortcuts isn't a good choice for my salon

Kommentare: I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.
Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system.
Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown.
The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly.
Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Vorteile:

It looks nice

Nachteile:

Its useless, not user friendly, over priced and very basic

Not user friendly

Kommentare: Shortcuts also has a unique system set up for credit card processing which limits the amount of companies that can work with it so expect to pay a premium from their processor.

Vorteile:

When the cloud functionality is working where I can access the software from a remote location.

Nachteile:

The software itself feels very antiquated. It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis. Support from Shortcuts has been an issue as well. Being an east coast based salon, their non-emergency tech support doesn't open until 9 am Pacific which has presented problems if I need assistance or have an issue. Training on the product was less than stellar as well and was condensed because the trainer was going on vacation and wanted to have things wrapped up before he left. Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice. There are so many other options available that are easier to use and less expensive.

Terrible service and very expensive experience

Kommentare: Terrible, unhappy, disgusting service

Vorteile:

The marketing and reports and the promise of better customer service when using their hardware too that has turned out to be a complete joke!

Nachteile:

It has been a very costly experience as we started having issues with our system after about 12 months and they continually passed the buck giving minor solutions but never really fixing our issues. Eventually our computer completely crashed and then we were told it wasn’t their problem and we had to pay for our own technician costing us $500 only to be told that shortcuts had actually put very outdated software on our system originally. Now our hardware is 12 months out of warranty and the screen is crashing. Seriously I’ve had computers for 10+ years before that have never had the amount of issues as this computer has had and they really don’t care about trying to fix anything or offering any solutions besides buying another one off them. Would seriously never buy anything from them again!!

DONT DO IT

Kommentare: Aweful after the 1st year.
Aweful!

Vorteile:

Great reports Does walk in and appointments

Nachteile:

The software keeps shutting down. The system kicks back payment and kicks out customers every time it shuts down, which is multiple time a day. You call the “help” desk and they say they are aware of the problem and they are working on it. However they are not fixing it and they are not compensating for the payments it kicks back when it shuts down. The debit part of credit card machine has been down for 2 hrs!!!! We can take payment as credit but not debit, I call they told me that they set it up wrong but I have to purchase a new machine to fix the problem. Of course I’m in a contact and stuck for now.

Easy to learn and use

Kommentare: It was simply to use and easier to get staff to use it quicker. Training was minimal.

Vorteile:

Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.

Nachteile:

Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.

User Friendly

Kommentare: We have been using Shortcuts for over 15 years in all our salons, and appreciate the ease of use - 24 hour technical support and how they stay always increase software options to help you keep control and expand your business.

Vorteile:

Shortcuts Software makes it easy to book and keep track of client history and services. Great business reports and training videos help us to keep out business on track.

Nachteile:

We like using the Set & Forget email marketing program, but would like to see more art options, and styles to create more attractive emails.

Tries to be too smart

Kommentare: Pros:
Sales staff and pre sales technical staff are amazing. They went above and beyond to get us up and running under very challenging timelines and circumstances. We have more than one location and the ability to share client information is great. Cons:
Lack of flexibility in reporting, billing and data capture.
We lost all our client history during conversion. Our Experience:
When we expanded from a small boutique Spa to a second bigger location at a resort it was obvious that we needed a better application for our Spa and Salon.
Shortcuts went above and beyond to work with our bank (not in US) to get CC billing working and get us up and running in a very short time.
Because of the time restraints we might have dropped the ball on our end in testing that Shortcuts could handle some of our special reporting and data capture request.
I wanted information like new client reports (three different categories of clients and consolidated) with our setup if a new client requested a special employee we have to choose if they are tagged as New or request..
Services in the resort have a Gratuity added but some guest also add an extra Tip.. This causes reporting challenges.
They offer some amazing reports that are built around their experience and what owners/managers need. But try to get something like..
All treatments done by an employee with a breakdown of treatment cost, was any discount applied, Gratuity, additional tips
All on one report.. Think Not.. Don't want to sound over critical, its a very good product but might not have been the best choice for us.

Choosing Your Software

Vorteile:

It encompasses what other brands do alacart into one easy to use, comprehensive data and growth oriented software solutions.

Nachteile:

Earlier years struggled with products being launched what seemed prematurely, and promises of technology to come which seemed forever to happen. However over the last several years what you provide in my opinion of over 6 years the best software solutions for salons.

Overall Satisfied

Kommentare: Shortcuts customer support is always available and very helpful

Vorteile:

Shortcuts is very user friendly. I love how it keeps up with my client's histories

Nachteile:

Sometimes the program license times out which is frustrating and takes unnecessary time I don't have. The pricing is a little high currently but I've used it for 12 years and don't want the hassle of switching

Pros/cons

Kommentare: It does what we need it to do and easy to train new people. Customer service should be more knowledgeable and sales dept is no help at all.

Vorteile:

I like it keep the history of clients for so long. It is easy to make appointments.

Nachteile:

It is limited for marketing. With all the clients in our system we should have more marketing options. There are a lot of weird cliches that’s happen at end of day.

Great for Beauty Salons and Barber Shops

Kommentare: Overall, I very like the software. We have had it in two businesses.

Vorteile:

It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.

Nachteile:

It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.

business manager

Kommentare: there are moment where its easy to access, but when the system reboots and a transaction is still showing pending in the system. it is pain trying to clear things up

Vorteile:

its easy to search up customers name at some points

Nachteile:

Its need a more creative board to allow front desk clerk to access more and key tips needs to pop u.

Disappointed

Kommentare: Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

Vorteile:

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

Nachteile:

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

Best so far

Kommentare: Handles ALSMOt everything I need in salon software

Vorteile:

Best visually that is available and easy to use

Nachteile:

Not open to certain custom options would like more custom reports and access to interact with 3rd parties

Detailed and easy to use!

Kommentare: Helps to organize my business

Vorteile:

I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly

Nachteile:

The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed

Feedback

Kommentare: Overall I am satisfied with my experience with Shortcuts Software and staff

Vorteile:

User friendly and great customer service/help desk

Nachteile:

Access via phone or remote desktop. Difficulty navigating remotely

Shortcuts new features

Kommentare: Easy to use and keep tracks of all reports

Vorteile:

Cloud and new marketing campaigns sms and email

Nachteile:

Slow if you try to checkout clients and look at the appointment sometimes crash.

Shortcuts Software Review

Vorteile:

How easy it is to use and the support from the Shortcuts team.

Nachteile:

Trying to figure out the online booking. I was the issue not the software.

Highly recommend

Vorteile:

Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.

Nachteile:

I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget

Great system!

Kommentare: Easy to customize appointments and services. Online booking is great and different log in securities are a plus.

Vorteile:

Easy to maneuver and customize, the training sessions are great and super helpful, customer support is always quick to respond

Nachteile:

Had issues with the second license that couldn't be worked out. Followed their instructions and spent money to have a direct line installed and it still didn't fix it.