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seit 15 Jahren bei der Softwareauswahl

Über WorkStraight

Anpassbare Online-Arbeitsauftragssoftware. Verwende die Lösung, um Arbeitsanfragen von deinem Team oder von Kunden sicher zu erstellen, zu empfangen und zu verfolgen.

Erfahre mehr über WorkStraight

Vorteile:

Accessibility via the Apps function in Google, relative ease of use, ease of adding users, Clear Graphic representations of Work Orders on home page is a big plus- quick snap shot of status.

Nachteile:

Extremely poor customer service, no response. 14 emails (including portal).

Bewertungen zu WorkStraight

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,4
Funktionen
3,9
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

7,8/10

WorkStraight hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 35 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (35)

Alberto
Alberto
Managing Director in Kanada
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for managing workflow and employee job assignments

5,0 vor 6 Jahren

Kommentare: A central place to manage all of our workorders. We use it to manage our workflow from client request to invoicing. A great way to keep records of service calls and what was done. Very happy with the service offering as a whole.

Vorteile:

Ease of use, web based interface, configurable user access, access from anywhere and on mobile tablets.

Nachteile:

Would like a bit more granular customization of work order form, ability to sort work orders by client/employee name or employee ID.

Antwort von MindShare Design

vor 6 Jahren

Hi Alberto, Thank you very much for your review! We are very happy that you are liking WorkStraight. What kind of customization would you like to see? We will be really glad to hear your thoughts! All the best, WorkStraight Support

Jessica
Director in UK
Druck, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent system for our small business

5,0 vor 6 Jahren

Kommentare: As I said. We are a small print company so use it to track orders for customers - not I think what the system was built for but we make it work for us and it’s much better than some of the more specific/complicated/pricey systems out there for print shops to use.

Vorteile:

Very happy with workstraight - easy to use and customise and price very affordable for our small business - used for a small print company to keep track of client orders and works very well for us having taken over from a paper based system which mean forms were being passed between office and workshop - workstraight means we can all access the orders and update them accordingly when needed - even out of the office.

Nachteile:

Would love more features - would maybe even be willing to pay a bit more for a some if they worked for us. Ability to mass save PDF copies of work orders and then mass delete would be ideal for archiving. Also a few customisable statuses would be great - as closed and open don’t always fit our needs - a completed status to go in between open and closed would be amazing! Reporting is slightly limited - a report which lists all open orders and can be run by assigned staff member or all would be great. So more features would really be on my wish list to ensure we don’t ever grow out of the software.

Antwort von MindShare Design

vor 6 Jahren

Jessica, Thanks for your review! If you could please send us an email with more of your feedback would be great, we would be really happy to add it to our feature request list, so we can try to implement it in the near future. Again, thanks for your feedback and your review. We truly appreciate your support through these years! All the best, WorkStraight Support Team

Kelly
Property Manager in Kanada
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Have been trying to contact the company for a month now and no one responds.

3,0 vor 7 Jahren

Kommentare: tracking, communication on projects NO CUSTOMER SERVICE. no one responds to calls and issues.

Vorteile:

Easy to use. Works good as a communication tool between staff members and maintenance staff. Extremely poor customer service. Actually no customer service.

Nachteile:

They need to organize items better. Need to make less steps. Once a WO is closed it should drop off the main list. Reporting is very poor Extremely poor customer service, no response. 14 emails (including portal). Tried calling but the number goes to a fax line.

Antwort von MindShare Design

vor 6 Jahren

Hi Kelly, I would like to start apologizing for not answering your previous requests. We had some issues with our ticketing and customer service system, but we have fixed it! Sorry that it took us a long time, however, our customer service is up and running! We have some improvement in our reports, and in some different areas coming up in our next release. If you can give us a call to (510) 990-1030, we would like to make things right for you! Thank you for your review, it helps us to make WorkStraight better. Hopefully, you can give us a second chance. Kind regards, WorkStraight Support

Kat
Designer in Kanada
Bau, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product to ensure tasks are completed

5,0 vor 2 Monaten

Vorteile:

It is a great software to ensure tasks are completed within the set out project timeline. Great features are that inventory can be managed to ensure we are not without the products we need to complete the tasks, as well as if we are meeting with a client on site for additional work, it is easy to create a cost estimate to ensure they receive it in a timely manner.

Nachteile:

It would be nice if it was available for a yearly subscription instead of monthly only.

Heather
Executive Director in USA
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Work Order Solution for Small Companies

4,0 vor 6 Jahren

Kommentare: WorkStraight has eliminated our need for lengthy maintenance meetings and constant emails about issues. The work orders are sent directly to the maintenance supervisor on his phone and tracked through the online portal which he updates daily. Maintenance is much more organized, and the administrative office staff is much more efficient now that they don't have to try and 'track down' maintenance. We're very happy with WorkStraight.

Vorteile:

This software is so easy to use. It has streamlined our work order process with minimal intrusion into other daily tasks. Keeping up with maintenance issues and tracking when items are completed is now a snap. We are a small organization and cannot afford many of the other software programs on the market. This has been a game-changer for us.

Nachteile:

We had an issue a while back with the program going offline with no way to get in touch with support. Hopefully, that has been resolved now. Everything is currently working great.

Antwort von MindShare Design

vor 6 Jahren

Hi Heather, Thanks for your review! We are sorry that you experienced a problem with our customer service. We are working really hard, so that does not happen anymore. We are very happy that WorkStraightbeen a game-changer for you! If you have any question or concern, please do not hesitate on reaching out, we are here to help! Kind regards, WorkStraight Support

Chad
Vice President in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

WorkStraight Review

4,0 vor 6 Jahren

Kommentare: We are eliminating communication breakdowns using this software. It keeps all of our maintenance issues organized and in one place. Our experience has been positive.

Vorteile:

This software allows all of our locations to communicate on needed repairs. It helps our maintenance team stay organized.

Nachteile:

There isn't a mobile app. You can do it from your phone but it's much easier to make entries from a computer.

Antwort von MindShare Design

vor 5 Jahren

Hi Chad, Thanks for your review! We are very glad that your experience with WorkStraight has been positive. Besides the app, is there any other thing that you would like us to improve? Your feedback help us to provide a better service! With regards to the mobile app, we are working really hard, and we are hoping to launch it this year. If you have any other suggestion or concern, please feel free to reach out to (510) 990-1030 or send us an email to support@workstraight.com All the best, WorkStraight Support Team

Jim
Facilities Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works okay. Website can be extremely slow.

4,0 vor 7 Jahren

Vorteile:

Keeps jobs in order. Allows prioritization and reporting. Would not be able to plan work week without it

Nachteile:

Website can be clunky and slow at times. I wish that I could open it up directly onto the open work order page.

Antwort von MindShare Design

vor 6 Jahren

Jim, Thanks for your review! Sorry about the website problem. Our developers have dedicated a lot of work, and the website should be going faster than a Ferrari! ;) All joking aside, we truly appreciate your feedback. Helped us to review areas that needed work, and everything should be working fine right now. Thank you very much, and please let us know if there is any way how we can help you! Best regards, WorkStraight Support Team

Erik
Operations Manager in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simply, Easy to Use

4,0 vor 6 Jahren

Vorteile:

The software was simple to learn, train staff, and use. It has allowed us to track our team and prioritize jobs.

Nachteile:

For our usage, we have to click through more screens than we would like.

Antwort von MindShare Design

vor 6 Jahren

Hi Erik, Thank you very much for your review. We are happy that you and your team are happy with the software! Your support through this years is greatly appreciated. We will try to see how can we limited the clicks through different screens. Thanks again, and please feel free to give us a call to (510) 990-1030 if there is any way we can help you. Kind regards, WorkStraight Support

Justin
Justin
Asset Manager in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Useful Product

5,0 vor 6 Jahren

Vorteile:

Internet Based Program that is overall versatile to form to your business needs.

Nachteile:

Search Options for finding Open Work Orders as well as having to scroll thru all customers in order to assign to a certain one rather than being able to type part of the name to limit results to assign easier.

Antwort von MindShare Design

vor 6 Jahren

Hi Justin, Thank you very much for your review, is greatly appreciated! We are very happy that you are finding WorkStraight useful for you and your company. We would love to hear more about your feedback, if you can send us an email to support@workstraight.com would be extremely helpful. Your feedback help us to make the software better. Thank you very much! All the best, WorkStraight Support

Joshua
Joshua
Associate Executive Director in USA
Einzel- & Familiendienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A Great Solution

4,0 vor 6 Jahren

Kommentare: We were receiving requests from multiple sources (email, white board, conversations, etc.), which led to requests being forgotten or missed. Now we have all request in one place. The online form also insures we have all the information needed to get to work right away.

Vorteile:

The software is intuitive to setup and use. The online work order submission form has allowed us to easily collect requests from staff at multiple sites, which leads to quicker fixes and happier employees. The user interface is laid out well, making both daily use and customization simple.

Nachteile:

While the mobile layout of the website works, it would be nice to have an app for staff who work throughout our campuses.

Antwort von MindShare Design

vor 6 Jahren

Joshua, Thank you for leaving a review! We are very happy that you are liking WorkStraight. We are working really hard on the mobile app, we will let you know once we have a release date. Again thank you! Please do not hesitate on reaching out to the Support Team with any questions or concerns. WorkStraight Support support@workstraight.com (510) 990-1030

Dafne
District Technology Coordinator in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It is has been a great experience based on cost of the software.

3,0 vor 7 Jahren

Kommentare: We are able to keep up with all requests in one central location.

Vorteile:

I like the notification system the best. When a ticket is entered or changed a notification is sent to everyone that is assigned to the ticket.

Nachteile:

I would like to be able to sort by field type. We have technology tickets and maintenance tickets. I cannot separate the two types of tickets when reporting. The reports need to be detailed by type rather than by a CSV dump.

Antwort von MindShare Design

vor 6 Jahren

Dafne, Thank you very much for the review! With regards to separating the tickets, you can use one of the customizable fields creating a dropdown list, so you can sort the tickets you receive. Or you can also use the "Category Field". Yes, our report area needs improvement, so we appreciate your feedback! We promise we will work hard to make it better. Please do not hesitate to reach out with more ideas or some questions. All the best, WorkStraight Support Team

Ann
Office Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

WorkStraight Review

5,0 vor 6 Jahren

Kommentare: We provide commercial property management and WorkStraight works great for our work orders. When a tenant needs lights changed or toilets unplugged, we use the program to assign the work to one of our maintenance providers and the work order goes directly to their phone, which is great!

Vorteile:

It is easy to use both in an office setting on a desktop/laptop and in the field on a smartphone or tablet.

Nachteile:

I cannot include our company's logo on invoices that I submit to our customers.

Antwort von MindShare Design

vor 6 Jahren

Hi Ann, Thanks a lot for your review! We are very happy that you are liking WorkStraight, and that you and your team find it easy to use. We like a lot your idea of putting your company's logo on the invoice, we will work and try to implement it in the near future. If you have any other question or idea, please feel free to reach out to us by email or phone. WorkStraight Support Team support@workstraight.com

William
City Administrator in USA
Staatsverwaltung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great program...everything I need and then some.

5,0 vor 6 Jahren

Kommentare: We use this software to issue work orders to our public works department for sewer, street, and water system repairs. We have been able to set up our Police Chief and City Clerk as additional users as well and have been sending out "extra-patrol" requests to the officers.

Vorteile:

This software is able to work for not only my maintenance crews, but other departments as well. I love the ability to assign work orders back and forth to all employees and the prioritization function is a great bonus.

Nachteile:

The only thing I would change is the ability to delete a ticket. I wish only my administrator account would allow this just to keep everyone honest. I have had employees blame each other in the past and I never knew if someone deleted a ticket or if someone else failed to even create it.

Antwort von MindShare Design

vor 6 Jahren

Hi William, This is Rafael from WorkStraight Support! We want to thank you for your review. We are glad that WorkStraight has lived up to your expectations and has worked well for you and your team! You can change the different access level you give to your users, and choose if they only have access to the work orders you assign to them. But we will take a better look into it and try to implement some filters for the future. We truly appreciate your kind words and your support! Please feel free to give us a call to (510) 990-1030 if you have any question. Thanks again! WorkStraight Support Team

Sarah
Operations/Aquatics Manager in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product for great price

5,0 vor 6 Jahren

Kommentare: We are now able to stay on top of tasks and prioritize our work schedules. The product is less than 1/2 of the cost of similar products and so easy to use!

Vorteile:

Very affordable, super easy to use. Helps our department keep on top of work orders and tasks.

Nachteile:

I truly cannot think of any Cons. The product works great!

Antwort von MindShare Design

vor 6 Jahren

Sarah, thank you for your review!. We greatly appreciate your support! If you have any feedback or suggestions, please feel free to send us an email to support@workstraight.com or give us a call to (510) 990-1030. All the best, WorkStraight Support Team

Michael
VP Real Estate in Kanada
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Worstraight is a very good software

4,0 vor 6 Jahren

Kommentare: Overall a very good product

Vorteile:

Ease of Use, very affordable, able to do some customizing.

Nachteile:

Would like there to be more customization and less restrictions on the characters you can use in custom fields.

Antwort von MindShare Design

vor 6 Jahren

Michael, Thank you so much for your review! We would love to hear what kind of customization you would like to see in WorkStraight; thank you very much for your feedback. Feel free to give us a call to (510) 990-1030 or send us an email to support@workstraight.com. We are glad that you are enjoying WorkStraight! All the best, WorkStraight Support

Jimmy
Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Workstraight

3,0 vor 6 Jahren

Vorteile:

I use this to keep track of our service order requests. It is very easy to use and you can customize the entry forms to suit your specific needs.

Nachteile:

I can see that if I leaned on this software more it would be limited in overall capability. It's pretty generic but as I said in the pros, I am simply using it as a database for simple service requests.

Antwort von MindShare Design

vor 5 Jahren

Hi Jimmy, We appreciate your review. Is there something that you would like to see improved? Your feedback help us to improve our service. If you have any suggestion, please feel free to send you an email to support@workstraight.com or give us a call to (510) 990-1030. Kind regards, WorkStraight Support Team

Corey
Director of Administration in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Catholic Parish Uses WorkStraight

5,0 vor 8 Jahren

Kommentare: We are a large Catholic parish with five properties. We use WorkStraight to manage our work order system. We went from managing the maintenance items from paper to using this online system. We've been very pleased with the ease of use and modest cost.

Vorteile:

Ease of use, low cost

Nachteile:

No preventative maintenance planning, unable to upload large files (like pictures)

Antwort von MindShare Design

vor 8 Jahren

Glad you are pleased with the software! FYI, there was a software update earlier this year. Now, each file upload can be up to 10MB in size. Hope this helps!

Daniel
CEO in Kanada
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A good way to stay organized

5,0 vor 7 Jahren

Kommentare: We get a far more organized team, and an easier time when it comes to billing.

Vorteile:

While we probably don't use the software to its full potential, it is still a good tool for us. Our favorite part is the basic structure. It is easy to see a snapshot of open work orders, closed, pending, etc. We also like the ability for the employees to start work orders and then to be approved later.

Nachteile:

We are really hoping a mobile IOS app will come out soon. Alot of the time we are on site and it is a little slower to use the safari version.

Antwort von MindShare Design

vor 6 Jahren

Dear Daniel, Thank you for your review! We are working really hard on the mobile app (IOS and Android). Our goal is to release it next year. I'll be happy to reach out to you once is up and running! In the meanwhile, your support is very much appreciated! WorkStraight Support Team (510) 990-1030

Daniel
IS manager in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very good, easy to use and customizable

5,0 vor 8 Jahren

Kommentare: Everyone thinks it is very easy to use and simple to put in work orders. The support is also very good. Anytime I needed something I recieved a response is reasonable amount of time. I hope they continue to improve the software.

Vorteile:

Easy Web Based Great User Interface

Nachteile:

Nothing I can think of.

Antwort von MindShare Design

vor 6 Jahren

Daniel! Thank you very much for your kind words! Your support means a lot to us. Please feel free to give us a call with any question or suggestion! Best regards, WorkStraight Support

Jacob
Lead Onsite IT Specialist in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

WorkStraight was a good product but did not have all of the features we needed.

3,0 vor 7 Jahren

Kommentare: Insight into the options available as well as what software functionality I would enjoy in a paperless environment.

Vorteile:

The ease of use, the customer support, and the free trial were very useful. The price point, as it is not per user, was competitive and attractive.

Nachteile:

Our needs are very specific for this product. We are going to be using laptops and cell phones for our forms, so being browser based only was very restrictive for us and will not provide us with the service we need.

Antwort von MindShare Design

vor 6 Jahren

Jacob, Thank you for your feedback. We are sorry that we couldn't provide the service you needed. We hope to release our mobile app next year! If you would like, I'll be happy to send you an email when our app is ready! Please let us know if there is any way how we can help you. Kind regards, The WorkStraight Team

Hazel
Property Management Assistant in Kanada
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Helps a lot with streamlining our office's work process.

5,0 vor 7 Jahren

Kommentare: Increased workplace efficiency and organization.

Vorteile:

Pleasant, intuitive interface, fairly customizable, reasonably priced, quick response from customer service dept.

Nachteile:

No dedicated mobile app, can't attach more than one file, lack of options for recurrent frequencies, no way to opt out of email updates for work orders, work orders should be more customizable (assign to more than one 'Customer' or 'Contractor, can't search/filter work orders when linking, etc.), no central calendar for all work orders...

Antwort von MindShare Design

vor 6 Jahren

Hazel, thank you SO much for your feedback! I think we have made some progress since you entered your review, but there is still plenty of room for improvement. Your support is very much appreciated as well as your suggestions! Kind regards, WorkStraight Team

Sarah
Broker/Owner in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

WorkStraight has been a big help!

5,0 vor 6 Jahren

Kommentare: We are a property management company. We have to keep track of repairs and work orders for our tenants and owners.

Vorteile:

This software has really helped streamline our rental maintenance workflow. We can all look and see where in the process a repair is. And it helps with billing too.

Nachteile:

The lack of a mobile app. Please add that in the near future!

Antwort von MindShare Design

vor 6 Jahren

Sarah, Your review is very much appreciated! We are very happy that WorkStraight has helped you and your company. About the app, we are working on the development, we hope that this year we can launch it! Again, thank you Sarah. If you have any question or concern, please do not hesitate on reaching out to support@workstraight.com or give us a call to (510) 990-1030. All the best, WorkStraight Support

Shahid
IT Head in Saudi-Arabien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome cloud based software for Workorder

3,0 vor 7 Jahren

Kommentare: Well organized Work orders , we have implemented across our organization to control the workorder and it works and met with the requirements

Vorteile:

A perfect value of the investment,quite easy workorder creation , Submission and closing .The external submission option is great .

Nachteile:

Customization options are very limited , as well the option to modify existing table not available. as well the Print format is lengthy.

Antwort von MindShare Design

vor 6 Jahren

Hi Shahid, Thank you very much for your review! We have worked on making our work orders very customizable and user-friendly! Your review is very much appreciated, it helps us to provide a better service. Please let us know if we can help you in any way! Kind regards, WorkStraight Support!

Maggie
Director of Human Resources in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Kiawah Island

4,0 vor 8 Jahren

Kommentare: Very easy to use, Would like to be able to export the information by a date range.

Vorteile:

easy to use

Nachteile:

Would like to be able to email to multiple emails, we get around this by setting up email groups. would also like to assign someone to more than one group.

Antwort von MindShare Design

vor 8 Jahren

Hi Maggie, Thank you for the great feedback. We hear you and will be adding these features in an upcoming release cycle. Reports are exportable by date range and this page will show you how: https://www.workstraight.com/usage/3/ Feel free to contact support with any questions and thanks again.

Alex
Sr DC Operations Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software package for a small team

5,0 vor 7 Jahren

Vorteile:

I like the ease of use and the customization the most. The price was great as other solutions offered functionality I didn't need and a much heftier price tag.

Nachteile:

The only issue I've had thus far is that i'd like to make some fields not required as they don't apply to my team's work. Otherwise, I may just have a learning curve with the software as I've only been using it for a month.

Antwort von MindShare Design

vor 6 Jahren

Hi Alex, We truly appreciate your review! We are trying to make the work order more customizable and easy to use. But, we are very glad that you are happy with the software overall! Please let us know if you have any question, The WorkStraight Support Team