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Über ServiceTrade

Die mobilen und Web-Anwendungen von ServiceTrade koordinieren Büropersonal und Außendiensttechniker*innen, um ein gutes Kundenerlebnis zu bieten.

Erfahre mehr über ServiceTrade

Vorteile:

The best part of Service Trade is the cohesive integration of between roles.

Nachteile:

It is a very complicated process that they hide during the demos.

Bewertungen zu ServiceTrade

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

9,1/ 10

ServiceTrade hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 337 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (337)

Keith
Keith
Inspection & Service Sales in USA
Verifizierter Nutzer auf LinkedIn
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

ServiceTrade is our Customer Service Department

5,0 vor 2 Jahren

Vorteile:

ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers.

Nachteile:

The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning.

Antwort von ServiceTrade

vor 2 Jahren

Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton

Geoff
General Manager in USA
Öffentliche Sicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

No need to look at any other software!

5,0 vor 7 Monaten

Kommentare: I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier.

Vorteile:

We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software.

Nachteile:

I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed.

Antwort von ServiceTrade

vor 6 Monaten

Hi Geoff. Thank you for sharing all the ways that ServiceTrade is helping you and your business! Great news: I verified with the product team that you can sort the jobs on the dispatch board in alphabetical order. If you don't see that capability or have questions about it, reach out to support@servicetrade.com and someone there will help. Thanks for trusting ServiceTrade! Shelley

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Do not risk your company on this product

1,0 letztes Jahr

Kommentare: The initial rollout was great however as fast as the program was operational, they became crickets.
Updates & upgrades have caused unexplained data and functionality loss.
Do not trust them.
You will lose customers and employees

Vorteile:

Mobile interface is acceptable Scheduling visibility is adequate

Nachteile:

No follow through from ST Team Very poor integration Data gets 'lost'

HEATHER
Office manager in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We adore Service Trade!

5,0 vor 3 Monaten

Kommentare: I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.

Vorteile:

Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs.

Nachteile:

I can't think of anything. We absolutely love Service Trade!

Antwort von ServiceTrade

vor 2 Monaten

Hi Heather. It's great to hear how reoccurring services are keeping your business on track -- it's hard to imagine how you keep track of so many inspections without software that can keep track of locations and inspection frequencies for you. Thank you for sharing your great experience -- and thank you for trusting ServiceTrade as your partner. >Shelley

John
Owner Operator in Kanada
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Service Trade Is Welcome Addition To My Business

5,0 vor 6 Monaten

Kommentare: Wonderful. Very helpful and responsive. The customer service and technical assistance never disappoint.

Vorteile:

That it allows me to streamline my business

Nachteile:

Not many options for customization. Would like to be able to create my own service types

Antwort von ServiceTrade

vor 6 Monaten

Hi John. Thank you for sharing how ServiceTrade is a welcome addition and blessing to your business. I hear you about the service types. If you get in touch with our support team, they may be able to help out with adding services. I know it's not the same as what you're thinking, but worth exploring if you haven't already. We're proud to be your partner, thank you for choosing ServiceTrade. -- Shelley

Trip
DOO in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Trade Review

5,0 vor 11 Monaten

Kommentare: This is a great product that works to adapt with you.

Vorteile:

Ease of use, offers numerous types of services, ability to sync with Netsuite

Nachteile:

More complicated larger jobs are difficult and tedious. ServiceTrade could be more intuitive when it comes to progress billing.

Antwort von ServiceTrade

vor 9 Monaten

Hi Trip. Thank you for sharing how ServiceTrade is helping your business. As you mentioned, we are always adapting and improving how we support our customers, and any suggestions you have about progress billing or anything else can be shared at ServiceTrade Ideas where it's read by our product team. Find information about ServiceTrade Ideas here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and for trusting ServiceTrade! - Shelley

Josh
RSI Reports Developer in USA
Baumaterial, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love the product for the service industry

5,0 vor 12 Monaten

Vorteile:

Quick resolution to issues and workflow hiccups

Nachteile:

Continued education seems to be a big issue for us, it's mostly because of our internal complex workflow but a general educational workshop would be great. I've gone through the certification process a few months ago and those seemed a bit dated as well.

Brad
President in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Leveraging Field Software for Success

5,0 vor 9 Monaten

Kommentare: Outstanding! Great software and greater people!

Vorteile:

Servicetrade makes all team members communicate better with our customers to best serve them.

Nachteile:

Paying in full in 1 payment. It would be better to be able to pay monthly.

Doug
VP in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Archer Construction Review

5,0 vor 4 Monaten

Kommentare: It's been great! It keeps our service division organized, which helps provide good exceptional customer service.

Vorteile:

It's very user friendly and keeps us organized.

Nachteile:

It's not compatible to with ProContractor, our accounting system.

Antwort von ServiceTrade

vor 4 Monaten

Hi Doug, Thank you for sharing your review. We love being able to help you focus on providing exceptional customer service!

hope
Operations Manager in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Service trade is my new love!

5,0 vor 2 Monaten

Kommentare: Service trade has made my work life so much easier. It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients.
Love, Love, service trade!

Vorteile:

I love how easy it is to schedule reoccurring jobs.

Nachteile:

The invoicing is clunky trying to integrate with our QuickBooks. Too many clicks, I find it easier to maintain invoicing through our QuickBooks system.

Antwort von ServiceTrade

vor 2 Monaten

We love, love, love you too, Hope! It's great to hear how the recurring services capabilities are helping keep your services on track so you're taking great care of your customers. Thank you for choosing ServiceTrade to be your partner. -- Shelley

Nickolas
Service Director in USA
Hausmeisterservice, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Servie Trade is a great software for any Commercial HVAC Service Company

5,0 vor 2 Jahren

Kommentare: From our introduction to almost 2 years later Service Trade has been reliable and trustworthy partner to help us achieve our business goals. The additional features and offerings they have introduced proves they are dedicated to helping us succeed.

Vorteile:

The ease for our clients to access information about upcoming and past servie visits along with information by each of their assets has been a differentiator. Our service support team and servie technicians praise Service Trade because it is much easier to use compared to our previous software.

Nachteile:

Flexibility with tasking forms is not the greatest but manageable, Servie Trade is being a great partner by listening to us along with working with us to improve this. Integration to our existing ERP doesn’t exist but Servie Trade has worked closely with us to deploy alternative methods.

Allen
Director Of Operations in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Trade

4,0 vor 2 Jahren

Kommentare: Overall Experience as been Good to Great.

Vorteile:

Service Trade is a valuable tool to help manage our business from intake to invoicing.

Nachteile:

I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak).

Jamie
Pipe fitter in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pipe fitting

5,0 vor 7 Monaten

Kommentare: I really like it!I think more people should be aware of it so that it covers your butt for the owner and contractor.

Vorteile:

I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it.

Nachteile:

They want us to comment after photos after you have took pictures.

Antwort von ServiceTrade

vor 7 Monaten

Hi Jamie. Thanks so much for sharing your CYA experience with ServiceTrade! Taking care of employees and customers are at the heart of what we do and it's always so gratifying to hear from someone who experiences that every day. Thank you for using ServiceTrade! -- Shelley

Gabriela
Scheduler in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Platform

5,0 vor 10 Monaten

Vorteile:

I love that I can manage multiple accounts with service trade. I have the ability to send proposals and set up jobs using the proposals that approved by customers. It's GREAT for scheduling jobs daily, weekly & monthly.

Nachteile:

I would like to be able to filter out things more within types of services/jobs.

Antwort von ServiceTrade

vor 9 Monaten

Hi Gabriela. Thank you for sharing some of the ways ServiceTrade is helping you and your business. We couldn't be more excited this year that our new dispatching and scheduling tools are helping schedulers like you in even more ways than before. Thank you for using ServiceTrade! -- Shelley

andrew
Inspection Department Manager in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Daily user

5,0 vor 4 Monaten

Kommentare: I use this software daily and overall have a positive experience.

Vorteile:

Ease of use. Cross application compatibility with "Building Reports."

Nachteile:

I would like to be able to expand the main text box when quoting or preparing a work order.

Antwort von ServiceTrade

vor 4 Monaten

Hi Andrew, Thanks for sharing how ServiceTrade is easy to use for your daily tasks!! -- Shelley

Dave
National Service Manager in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Drop the Paper

5,0 vor 9 Monaten

Kommentare: We love ST and cannot imagine going back to the old paper hand written work orders, phone call dispatching and having to look in multiple places for information in order to send an invoice.

Vorteile:

The ability to provide our techs with all the info needed in one place. We can track their time via clock events, record comments, deficiencies and photos videos to prove the work was done and to a high standard.

Nachteile:

Onboarding out technicians was difficult and we learned (after some trial and error) that proper training upfront is imperative. We have also has some issues with Time Card and glitches with the software over time.

Bill
Service Supervisor in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product

5,0 vor 9 Monaten

Vorteile:

Well rounded tool for your business and your customers.

Nachteile:

Works well for me. Can't think of anything that needs improving at the moment.

Peggy
Service Coordinator in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New ServiceTrade user

5,0 vor 8 Monaten

Kommentare: I have been very satisfied with ServiceTrade.

Vorteile:

I am very happy with the intregration progress, and the support given to us from the ServiceTrade onboarding team. They are very helpful. They don't leave you once you go live. Support is always a click away and they are very quick to respond.

Nachteile:

I feel the way ServiceTrade interacts with Quick Books could be better. We were lead to believe ServiceTrade would "talk" to Quick Books better than it does.

Antwort von ServiceTrade

vor 8 Monaten

Peggy, Thank you for sharing how our stellar customer success team is supporting you along the way -- they're pretty great to work with! Please do stay in touch with them about anything that can be better. Thank you for using ServiceTrade and sharing your experience with others. -- Shelley

Marek
CEO in Polen
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

ServiceTrade Review

4,0 vor 2 Jahren

Kommentare: My overall experience with ServiceTrade has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes.

Vorteile:

One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency.

Nachteile:

One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience.

Ned
Operations Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good bang for the buck

4,0 vor 2 Jahren

Kommentare: Overall, Servicetrade is a powerful tool. It takes the stress of managing customers and jobs once it is implemented fully.

Vorteile:

The customer database is easy to use, the mobile app works well and is not overly complicated for the field guys. Integration with our existing Quickbooks system was fairly straight forward. Billing and quoting work very well. The email tracking of quotes to customers is nice.

Nachteile:

There is a learning curve. It has some quirks that will hang you up until you understand them. The analytics could be better. tracking certain things is tough. Tracking time for payroll is almost impossible.

Seth
VP Operations in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product that does not overwhelm office or field staff

5,0 vor 2 Jahren

Kommentare: From rollout to ongoing field operation, ServiceTrade has been a breath of fresh air for our service department.

Vorteile:

How simple the project was to work through whether on a computer in the office or on a phone / tablet in the field.

Nachteile:

Pulling reports for open work orders could be easier to avoid calls getting lost week over week and invoicing falling behind.

Michael
Service Dispatcher in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

service trade evaluation.

5,0 vor 2 Jahren

Kommentare: the integration was tough to get through, however the service trade team was and is just outstanding to partner with.

Vorteile:

the overall quality and tech. supportthe ease of getting back and forth in the different screens and windows.

Nachteile:

I don't have a least favorite issue and this is what my business world is working with service trade.

Paul
President in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Don't trust this software with your business's vital processes

1,0 vor 2 Jahren

Kommentare: We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning.
That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were.
If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result.

Vorteile:

This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch.

Nachteile:

This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments)

Antwort von ServiceTrade

vor 2 Jahren

Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer

Sonya
Accounts Receivable Specialist in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I don't know what I would do without Service Trade!! It makes my job so much easier.

5,0 vor 8 Jahren

Vorteile:

There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable!

Nachteile:

I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that.

Mark
Vice President / Business Manager in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ServiceTrade offers everything we need and more.

5,0 vor 6 Jahren

Kommentare: As a busy Service Company in the HVAC/Refrigeration industry, we have a number of areas within our business. Dispatching new service calls, completing routine scheduled Preventive Maintenance visits, payroll to hours employees, commission to other employees and quoting repairs from both within and out in the field. This software does it all. I went from payroll being a nightmare of hand written time sheets and multiple days of work to running a Clock Event Report from ServiceTrade and having my payroll done in 1-2 hours for an entire weeks worth of work. I particularly like the flow of the quoting and email notifications which keep me informed as the owner even when I am not in my office. My management and supervisors all have the ability to receive those same notifications and are already planning and proceeding with the work before I’ve even returned to my desk/office.

Vorteile:

This software has many different features that help our business daily and combines everything needed in one software. Whether its time clocking for payroll, dispatching, re-curing jobs or quoting there are so many features to this software that continue to streamline our operations. ServiceTrade has a modern day approach to making our service work visible to the customer with pictures/videos all combined within the digital experience that todays customers demand. We struggled with a number of other softwares in the past before finally finding ServiceTrade.

Nachteile:

With any multi-layer software that has many features, it takes time to learn and navigate through everything that it provides. I promise you that once you cross over the initial learning curve, you will be impressed with what this software can do to help all your employee’s jobs and lesson yours as business owners.