Five9 Erfahrungen

Great VOip Option

Vorteile:

Easy to use and with a great reporting system to keep track of KPIs and time management, and best leads tools for call cal ca; calling og prograded.

Nachteile:

WORKING IN A CALL SENTER FOR SEVERAL YEARS.

Cloud Contact Center Solution for Ever Changing Business Need

Kommentare: Ease of deployment and expansion based on ever changing business need.

Vorteile:

Flexibility to expand and downsize the capacity

Nachteile:

Lack of Coverage and Support in certain region and countries outside US.

Good but it can be better

Vorteile:

So I like how simple the platform is overall. It’s not complicated at all, which is ideal for business applications.

Nachteile:

Now, I believe it has a few issues that, if resolved, would be fantastic. Just to mention one or two, you can be in a call and get kicked out for no reason. Also, even after months of use, when you try to access it, it says it needs to be downloaded again. It also freezes during calls, which makes it a little difficult to deal with.

Too big to keep up

Kommentare: A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over. We switched to Convoso and have been very happy.

Vorteile:

Five9s platform was very dependable. The support teams were top-notch.

Nachteile:

We primarily used Five9 for outbound call center. The bare functionality was there but it was not a product that was meant for this purpose. New challenges like spam mitigation and answering machine detection were severely lacking. So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface.

Jenelyn Review

Kommentare: Its very convenient to taking contacts and manage the all contacts

Vorteile:

It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the conversation

Nachteile:

There's a some of bug there's having a lagging and sometimes late a response to the customer

Easy to use

Kommentare: I really enjoyed the simplicity of use. I think once the bugs are worked out it will be a fantastic software.

Vorteile:

The concept that you get the calls automatically and it keeps track of every call and time on the calls.

Nachteile:

even if I was receiving calls regularly the page would keep timing out and expiring. I had to keep logging out and unplugging my softphone and plugging it back in before logging back into five9 in order to keep receiving more calls.

Easy to use but Crashes Constantly

Kommentare: Overall there is more reliable call center software out there besides Five9. I would prefer to use software that was more difficult to use and would require more instruction than an easy to use software like Five9 that is less reliable with its glitching, freezing and shutting down.

Vorteile:

The software itself is easy to use after some brief training time. It is very easy to receive inbound calls and there is a easy to recognize sound when a call is coming in and outbound calls are easy to make in the dialer. There are many ways to customize the user experience by adding different 'roles" for employees that are using the software. This way you can customize which employees receive what calls based on their department and what they are trained to handle.

Nachteile:

The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email. I have had the software freeze during a chat and then log me out of the system.

Best Product I've ever used

Kommentare: I was one of the trainers on Five 9 for our company and the fact that it just keeps improving all the time, it's very user friendly, and the reporting is spot on and easy to download

Vorteile:

The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true pros. I love how you can monitor calls, listen to call recordings & download them.

Nachteile:

Honestly nothing really. Compared to the old phone system we used previously; this is night & day.

Very Basic For a Huge Market

Vorteile:

I like that's easy to use and integrated with a custom-built ERP, you can use webhooks, and integrated links to interact with the platform.

Nachteile:

It's too basic, and the algorithm for the distribution of calls is very flawed. You don't have a smart, context-aware algorithm

Awesome

Kommentare: I’m my opinion the program is great easy to navigate and quickly learn its functions.

Vorteile:

The accessibility and the fact it’s a hands on easy navigational program .

Nachteile:

The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and receive calls

Five9 for Web Developers

Vorteile:

It has sophisticated routing and queueing capabilities and it has real time monitoring features. The API of Five9 integrates the CRM into the businesses systems.

Nachteile:

The systems with integrated API require a lot of maintenance, because of the newer versions.

For remote customer support employees

Kommentare: Reliable software for remote technical support work.

Vorteile:

Reliable software for remote technical support work. User friendly. I learned the principal functionalities in a couple of hours.

Nachteile:

If the routing set up is not properly done is possible to receive calls from certain countries with the instrument information on display belonging to a different user. It's annoying as the agent has to inquiry again to the customer over the phone. Maybe integrating an AI which recognizes the phone country code?

For Five9

Vorteile:

I like it a lot because it's easy to use with good, fast and efficient support. It has lots of advantages in terms of functionality and also in terms of price.

Nachteile:

I like it but customization is difficult and takes time

FIVE 9 as an Innovative and Efficient tool for Outsourcing

Vorteile:

Voicecall plays a vital role in our job since this is where our operations revolve and how we resolve our customer's concern. I could definitely say that Five 9 is an effective softphone where calls are effectively monitored and delivered to us. There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and helpful in making sure our workflow is smooth.

Nachteile:

One enhancement that can certainly be helpful to users and management is if the tabs used are smaller and if the call history can be overviewed through hovering through the icons. Without having to leave your current call. This way you may check on other variables from five 9 even though the softphone is minimized.

Five9 - Effective & Efficient

Kommentare: For the most part, Five9 is simple to set up, easy to understand, and makes receiving, logging audiorecordings, and documenting calls very efficient.

Vorteile:

The seamless connection between clients and the representatives off site (both in office and from home)

Nachteile:

There are some features, such as end of call dispositioning, which require 2 separate clicks to complete. This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned.

Five9 Feedback

Kommentare: Very smooth and no issue with monitoring calls

Vorteile:

Easy to transfer calls and check recordings.

Nachteile:

Customer information record in five9 are not accurate

Unbiased Review

Kommentare: They provide business solutions on a reasonable price. Their customer service is amazing. I haven't had any issues with how their tech or customer support team handle any issues we bring up. They are very personable. I just hope they launch web app for supervisor view that's included in the premium.

Vorteile:

It's easy to use and accessible as long as internet is available. Supervisor views are customizable to fit preference and requirements. Agent applet/softphone app is very user-friendly. It is not intimidating because it looks simple yet professional.

Nachteile:

Reporting is a pain. It does not show the numbers that will make sense in a BPO setting. Java based application for Supervisor is also excruciating especially if Java version in the PC is not compatible. Good thing agent applet has web-based option now.

how great five9 is

Kommentare: my experience have been great with no complaints

Vorteile:

smooth interface, works great in firefox, edge and chrome

Nachteile:

would like to see a mobile app for five9

Five9 is the best Cloud based VOIP system we have found

Kommentare: We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start.

Vorteile:

There are a lot of things we like about Five9. The service and customer support is very good. They are timely and everyone we have worked with is very knowledgeable. The system itself is very user-friendly. Since you are so involved in setting the system up you quickly become familiar with how to work with it and how things actually work.

Nachteile:

Initially I had concerns about the pricing with Five9's product compared to several other companies. I actually hired 3 different companies and ended the relationships with 2 before even getting them implemented. The customer service and setup of their systems was a nightmare. One took over 2 months to even get setup and after that several things we were promised didn't work. The 3rd company we used for about 6 months and had issue after issue and promise after promise not met. I came back to Five9 as it is worth the investment for my company.

Very Useful

Kommentare: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Vorteile:

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Nachteile:

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Contact Center Specialist Insight

Kommentare: Its good system to start your contact center with value for money

Vorteile:

Easy of use and deployment with cloud contact center platform. Specialized in dialer and outbound functionality

Nachteile:

Advance technology on analytics and AI related needs to be included

Five9 is the best software solution for out telephone needs.

Kommentare: Great reports and statistic metrics. Our customers can get a hold of us all the time and they very seldom have to leave us a voice mail. Our sales and patient retention has increased!

Vorteile:

We run a small call center for our clinics, all of our patient calls are routed to our call center. Five9 is our call center software and we love it. Five9 is so easy to use, our team learned the system in under an hour. The reports available in the system have helped us track our progress. The statistic reports have been instrumental in our goal planing process.

Nachteile:

When we need customer service we often have to leave voice mails and wait for a call back. I would really help if we could get a live person right away when needed.

Great Customer Interaction Software

Kommentare: My overall experience with nice has been great I think there should be some updates done

Vorteile:

What I like most is that integration to speak to customer and third party seller on a given interaction.

Nachteile:

I feel like your software is missing a performance report. We notice there was an issue with audio on majority of our interactions.

My job my life

Kommentare: I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Vorteile:

This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Nachteile:

Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

Five9

Kommentare: We have been using the software for more than 6 years. Five9 was able to help create custom reports & be able to download files at a certain time. Were also able to help with the recording of calls & help us remain compliant at the same time

Vorteile:

works as a dialer should. easy visibility to what the Agent is currently doing or has done throughout the day. easily customizable (Supervisor screen). Tons of reports available without having to customize. Able to customize the Agents screens with fields available. Very little downtime or issues & have the ability to activate GR fairly quickly. always are aware of any maintenance & downtime expected (a couple of weeks notice normally)

Nachteile:

sometimes following up on open tickets take longer than it should. Accessing an Engineer is not always easy. Limited to customize some screens. If there are issues, difficult to find out as not very forthcoming of information