Virtuagym Erfahrungen

FINGER WEG!!!

Kommentare: FINGER WEG!!! Wenn ihr eine Software wollt die euch entlastet, würde ich auf allen Fällen von Virtuagym abraten!!!
Spart Lebenszeit und Nerven!

Vorteile:

Das man monatlich dafür zahlen darf um ständig mit eigener Arbeitszeit/kraft ständig wiederkehrende Probleme zu beheben!

Nachteile:

Preis/leistung, Funktionalität, wiederkehrende Probleme bei Verwaltung, Anmeldung, Tracking, Terminplanung, Abwicklungen jeglicher Art bei/von Mitgliedern. Ständig wechselnder Support! Immer wieder die selben Probleme dem 200sten Support-Mitarbeiter erklären. Zeitaufwand zur Behebung von immer wieder gleichen Problemen. Und vieles mehr!

Leider nicht wie versprochen und für uns nur bedingt nutzbar

Kommentare: Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern. Wir haben mehr Probleme als Nutzen mit dem System (Shop, Foot, Finanz-Management)Wenig Flexibilität innnerhalb der Funktionen.Versprochene Ergänzungen in der Entwicklungen wurden bis heute nicht umgesetzt.

Vorteile:

Richtig gut hat uns leider keine Funktion überzeugt, viele Dinge haben Fehler, Bugs oder Fehlfunktionen

Nachteile:

-Support meldet sich gar nicht oder nur sehr spät - ständig wechselnde Mitarbeiter die nicht genügend Fachwissen in den Themen haben-nicht Lösungsorientiert-Funktionen werden in den einzelnen Bereichen nicht weiterentwickelt-

Wieder zurück

Kommentare: Inovativ - freundliche und einfach Anwendung - super Support - Unterstützung beim Onboarding war großartig - ein Wechsel kommt nicht mehr in Frage - Preisleistung stimmen def. vor allem bei einem kleinen Studio

Vorteile:

Meine Kunden lieben die App, leicht verständlich, unkompliziertes eigenständiges Einbuchen - verschieben - Überblick

Nachteile:

... da ich wieder zurück bin, kann ich nichts dazu sagen ;-)

Schlechter Kundenservice

Kommentare: Chaotisch.

Vorteile:

Das Design ist ganz ok, gute Übersicht beim Ein und Aus Checken.

Nachteile:

Habe gefragt im Kundenservice ob es möglich ist die vorgegebene Rechnung zu ändern, weil es nicht in einem Briefumschlag mit Fenster die gefaltete Rechnung einzubringen.Sieht sehr unprofessionell aus, Teile der Rechnungen sind im Fenster zu sehen des Briefumschlages.Wir wurden ziemlich schnell abserviert, mit es wäre nicht möglich einfach bisschen platz einzufügen. Auch die Termin vergabe ist sehr unüberschaubar, vor allem wenn man dauernd schauen muss an welchen Uhrzeiten die Kollegen arbeiten.Manchmal verschwinden merkwürdiger weise Rabatte und Sepa Rechnungen werden falsch erstellt.

Absolut unzufrieden und völlig überbewertet

Kommentare: Kann ich leider absolut nicht weiterempfehlen

Vorteile:

Design im eigenen Firmendesign möglich.

Nachteile:

Schon die einfachsten Fuktionen funktionieren nicht (Rabatt bei Rechnungen), Übertragung der Daten von Mobil zu Pc unterschiedlich, Synchronisation funktioniert nicht, Apple und Androit haben gravierende Unterschiede. Support gibt alles nur als Feedback weiter aber ändert nichts! Probleme werden nicht ernst genommen und mit immer den gleichen Texten ruhig gestellt. Bereich Ernährung ist für mich wirklich eine Katastrophe was die Programmierung angeht, keine Besserung in Sicht leider. Jeder Bereich hat steckt oft noch in den Kinderschuhen, viele unnötige Klicks nötig innerhalb de Systems.. Lebensmittel etc müssen immer exakt geschrieben werden, Rezepte ändern sich automatisch, können nicht kopiert werden und ändert man eine Sache, wird sie bei allen anderen Kunden auch geändert! DSGVO nicht nach Norm, jeder Kunde wird automatisch in der „News“ Gruppe angezeigt..

NICHT für reine Online Coaches zu empfehlen!

Kommentare: 1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge verloren gehen und nicht wieder hergestellt werden können
2. Schlechter Kundenservice
3. Gibt es in "13" Sprachen, aber nicht für alle Features im System

Vorteile:

Ablauf der Trainingsapp, wenn man das Training ausführen möchte.

Nachteile:

Dinge gehen von heute auf morgen verloren und keiner weiß warum und es kann nicht wieder hergestellt werden!

Unfassbar schlecht

Kommentare: Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es nicht

Vorteile:

Leider war tatsächlich nur alles vor dem Abschluss des Vertrages gut verkauft

Nachteile:

Der Support - fehlende Lösungen für unseren täglichen Betrieb

An analytical and efficient tool to boost my business

Kommentare: As a personal trainer, this platform has been an indispensable tool to boost my business and provide a better service to my clients. Also, I can easily create personalized training programs and adjust them according to the individual needs of each one.

Vorteile:

What I like the most about this platform as a personal trainer is its analytical approach and its powerful management tools. This platform allows me to closely monitor the progress of my clients, as well as analyze and evaluate their physical performance.

Nachteile:

Although it is a very complete and satisfactory tool in general, I must mention that the aspect that I like the least is the initial learning curve. At first, it can be a bit overwhelming to get familiar with all the functions and features of the platform.

Consumer Feedback

Kommentare: Overall, I am happy with the functions of the product. The team has shown a tremendous desire to meet any of my goals and needs and works in collaboration with their clients. They have helped me set the system up after transferring from a competitor, the client experience is outstanding, the tools available are great for gym specific needs. I am completely satisfied with the product and only wish to see some advancements in payroll processing to reduce management time.

Vorteile:

I enjoy the ease of communication between club goals and client goals. The use of the message boards, program design tools, app sign in functions, and scheduling have helped make this product a great success for our team and for communicating with our members

Nachteile:

I dislike the inability to track payroll. Payroll has become a manual process where each day needs to be logged and accounted for rather than automated through services rendered. Further, the inability to adjust previously logged sessions: i.e. book a client, client cannot show up, scheduled time of appointment has passed, and we cannot undue the session. Makes it difficult to track sessions completed and payroll.

Lacking in development

Vorteile:

Liked the graphics for the exercises, nice and clear to understand each exercise from the images.

Nachteile:

Had issues for many months just to set up the direct debit to pay for the software. At the time of use the app it was really lacking in development, from aesthetics to functionality. Other competitors had much better functionality such as habit tracking. The only option was to link with Paypal which had quite big payment fees.

Happy with our service

Kommentare: It has been very beneficial to every day use. From setting up new membership to taking payments

Vorteile:

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Nachteile:

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

What you see is what you get

Kommentare: Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Vorteile:

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Nachteile:

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

False Claims

Kommentare: Don't waste your time or your money. I now have to take the time to find a new product AND convert my clients to a new system. This is not ideal at all! I am very frustrated. I've only been using virtuagym for 4 going on 5 months. Avoid at all costs!

Vorteile:

I like the idea of the software. In theory it was everything I wanted. Scheduling and interactive calendar for myself and staff. Nutrition coaching at our fingertips. Progress tracking and club goals/community aspects. Billing and business management tools. Everything sounded great!

Nachteile:

I may need more space: 1. It is not real-time scheduling. You cannot adjust your schedule, plan or delete anything if you are not on the web browser version. As a personal trainer I need the ease and convenience of using my phone to schedule at any given time. 2. The nutrition database is atrocious. Clients and staff are both complaining about the incorrect numbers, portions, nutritional details, etc. It is way too tedious to find the right product and measurements and half the time I am just finding something "close enough." 2b. Meal plans do not save entirely once you construct them. Once you click save, some or all of the items you populated onto the plan will be deleted and you'll have to start from scratch. Waste of time! 3. No progress pics can be added from the app 4. When you want to add a video of an exercise you must link it to your YouTube unlike Trainerize who let's you upload directly from your laptop/phone 5. New members have the HARDEST time getting setup 6. I paid for the customized app and all of my clients have a "virtuagym" app. 7. When I complained about the needed features not being accessible, they gave me a completely pointless feature that I cannot use. All in all, I thought I was getting more with Virtuagym than I had with trainerize but I think I will just go back to Trainerize. I would not recommend this product to anyone who takes pride in their coaching.

My local gym uses Virtuagym to more effectively manage my member experience

Kommentare: I moved to my new gym about 1-2 years ago, and they automatically use the Virtuagym platform to manage member profiles. As a valued member, I've been able to interact with this platform and have definitely enjoyed its ease of use and straightforward features.

Vorteile:

My gym and trainers use Virtuagym to manage member profiles, and I personally use a customer-facing version of it on my end. I love being able to track my fitness schedule alongside my trainer's gym calendar. Additionally, I'm able to track my membership, monthly pricing, extra gym features, and even fitness goals.

Nachteile:

I wish I would be able to customize my fitness goals a bit more holistically on the app.

Online coaching company

Vorteile:

Easy to work with and i like thats it is a all i need platform with clients, billing, fitness and food plans.

Nachteile:

Other gyms that also work with virtuagym use the same password and registration. Other gyms see what plan you use for the same client as you

Nice to work with Virtuagym!

Vorteile:

The whole manage system, booking system (schedules) & the support by email

Nachteile:

Credit system: when clients pause, they still receive credits. It's different to work with the coach app & on the web (you have much more option on the web).

Perfect Fitness App for Every User

Vorteile:

Ease of use, customer support and vast exercise library

Nachteile:

some problems with adding custom videos into general workout plans

THE MOST AWFUL CUSTOMER SERVICE AND FITNESS MANAGEMENT PLATFORM EVER.

Kommentare: TERRIBLE. TOP TO BOTTOM.

Vorteile:

AWFUL ACROSS THE BOARD. TOTAL RIP OFF. ZERO CUSTOMER SERVICE. CONSTANT PROBLEMS WITH SOFTWARE. RUN. MINDBODY IS 1000X BETTER. SO GLAD WE SWITCHED BACK TO MINDBODY.

Nachteile:

AWFUL CUSTOMER SERVICE. INADEQUATE APP. USER EXPERIENCE WAS AWFUL AND CONFUSING. WAY OVERPRICED.

Great customer service and timeliness!

Kommentare: Overall, I'm please with our new software company, Virtuagym. They've been able to answer any and all questions that we've had.

Vorteile:

I love how user-friendly Virtuagym has been. From the sign up process to the member management, the system is very easy to work with.

Nachteile:

The transition from our previous software company to Virtuagym could've got a little easier, specifically talking about the transferring of payment methods. We're struggling to get ALL of our current members involved with the app and to set up their payment methods.

Indispensable Software for Urban Sports Haarlem!

Kommentare: The automation features save us valuable time that we can now spend on improving our members' experience. Virtuagym customer service is always willing to help and is very responsive. We are grateful for the efficiency Virtuagym has brought to our organization and highly recommend it to other organizations!

Vorteile:

At Urban Sports Haarlem we have integrated Virtuagym into our daily business operations. The user-friendly interface makes managing bookings and classes very easy.

Nachteile:

A group (class) cannot register at the same time, then the system will crash

Great Choice to Gym Owners to Manage Their Works

Kommentare: I found and recommend Virtuagym to my client who has a own gym. He had be finally very pleased with it after a few bad experiences wtih other softwares.

Vorteile:

Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients.

Nachteile:

Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users.

Superb assistance for customers

Vorteile:

This App is highly adaptable and effective in handling reservations, monitoring activities, and billing processes. Additionally, their response to any incidents has been excellent in terms of support and care.

Nachteile:

Since I'm new, I haven't encountered any drawbacks or downsides yet.

COULD BE AWESOME BUT IT NOT

Kommentare: Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands.
Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers.
During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.

Vorteile:

WORKOUT BUILDER Extensive exericse library and custom exercises (including videos) are easy to add. MOBILE APPS There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work. MANY FEATURES They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.

Nachteile:

EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month. BUGS GALORE .It often has bugs and therefore doesnt work efficiently. IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.

Oversold under delivered

Kommentare: Unreliable, oversell under deliver, not willing to be accountable, and dishonest sales people. Avoid this platform at all costs, it will lose your business a fortune.

Vorteile:

It's quite simple to learn and operate.

Nachteile:

The short comings are many. It starts with their sales team misleading us about it's functionality. I was very specific about the fact that we wanted a one stop shop for POS, database management, invoicing, communications and gym access. You cannot mass email your database with out using a third party provider like mail chimp, which means you now have to operate two databases. After 2 years we have had so much reputational damage and have recently decided to remove 24 hour access from our offering I will transition to another platform, as the door access software (again third party) kept going offline and denying customers access. They never had solutions or explanations for why it wouldn't work, they blamed the telco's, the power, the third party gate keeper they recommended, our PC's, other software, but never took any responsibility. We never got the App live as they just did not respond for 6 months.

By far the BEST training software for Fitness Professionals!

Kommentare: I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****

Vorteile:

Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Nachteile:

The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.