RingEX Erfahrungen

Ring Central is a solid small business phone service

Kommentare: Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.

Vorteile:

We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

Nachteile:

The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

Great platform for VOIP

Kommentare: Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry.

Vorteile:

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.

Nachteile:

Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM

Calls Drop Constantly

Kommentare: Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well.

Vorteile:

The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really. The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.

Nachteile:

The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.

Call, text, fax and conference from anywhere

Kommentare: The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral.

Vorteile:

RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us.

Nachteile:

RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement.

All around solution

Kommentare: The experience thus far has been great, we have not experienced any outages. Another selling point was the integration of Ring Central Rooms which powers all of our conference rooms and is a really great tool.

Vorteile:

It includes all form of communication: Messaging with Glip, Video conferencing, and standard audio calls.

Nachteile:

A large meeting license (100 or more users on a meeting) is static and cannot dynamically move between accounts.

Decent Centralized Communications Service

Kommentare: It was alright. There were a few bugs with notifications not appearing across platform, but otherwise calls were clear and didn't drop.

Vorteile:

Their customer service is alright, and they are versatile platform for calling services. Their calling features are alright, but they are on the pricy side compared to other services. You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online. Porting over customer contacts was pretty easy with the RingCentral customer representative.

Nachteile:

As a company, we used RingCenteral for a year before switching to a new call service specifically because, while their phone services are pretty decent, their SMS features are subpar at best, and we wanted a more unified service with less cost.

RingCentral Great For Business

Kommentare: RingCentral has been a great stride forward compared to our previous VoIP solution which was buggy and had issues. It's simple, easy to use and just works.

Vorteile:

Having used a competitor software previously I find that using RingCentral is quick, easy and bug free. It's relatively simple to load on your PC or mobile and does the exact job it is designed to do well.

Nachteile:

Contact management could be improved on RingCentral, but overall, there really isn't much to complain about.

Best phone service we have used

Kommentare: I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls.

Vorteile:

I like how streamlined the service is. The app works perfectly, we have used other services and we had trouble with the app and we have never had a problem using the desktop or app versions.

Nachteile:

I feel that changing voicemail is a little complicated but once you get the hang of it, it is easier. There are many different options which are great because you have a regular voicemail and after hours.

Very good service for a small company

Vorteile:

It has tons of features that are great for texting, faxing, and team meetings.

Nachteile:

The price and contract when adding new lines.

work smart not harder work from home

Kommentare: This was an absolutely vital tool during the pandemic.

Vorteile:

Being able to have my full class in the video conference.

Nachteile:

It's a bit difficult to do large video conferences requiring a bit of maneuvering.

Perfect product for a SME

Kommentare: Very pleased, it serves us extremely well. We have offices in the UK, Italy and the Philippines and can all use the conferencing tools and phone systems as if we were in the same office. We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.

Vorteile:

The ability to configure the platform as required to meet your business requirements. We use it to handle all inbound calls and can route them to mobile phone, desktops and to voice mail boxes as required. With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.

Nachteile:

At first, it may appear to be difficult to set-up, but after some trials and finding some of the pitfalls we managed to get it operating how we wanted to. Our business is primarily Mac-based, so it is different from Windows. We had a couple of glitches during the early days when upgrading to the latest MacOS but these did get fixed.

Ring Central - New VoIP Solution

Kommentare: We came from a very archaic platform, that did not give us any ability to report/integrate/etc. With Ring Central, we now have the insight and ease of use. Our users can now use either a softphone or hard-wired desk phone. Click to call has been a game-changer for all of our users.

Vorteile:

The ease of use with this platform far outperforms the competitors such as Vonage/8x8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simply. Ring Central check all of those boxes immediately. Another great feature is the integration with Salesforce. We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

Nachteile:

We are only 6 months into our rollout and there is not much were are finding at fault. If we could change one thing it would be to allow us to provision licenses at a needed basis. We do still need to reach out to a sales rep to acquire additional licenses.

Feature packed product but service is lacking if something goes wrong!

Kommentare: They have the best offerings and are the most reliable service. Just lock you accounts with a separate vPN and make sure you never need their support!

Vorteile:

I love the features, and the excellent design. The platform is very easy to use.

Nachteile:

The support is little to none when something goes wrong. Salespeople give you much attention but account managers pay you no attention once signed up...

A Buggy Phone System, and an Unethical Company

Kommentare: It was good to start, but as of late the service has gotten worst and the product has gotten worse.

Vorteile:

It works sometimes. 90% of the calls make it to me and I'm able to pick them up and speak to the person on the other end. Sometimes they hear me clearly other times they are not able to understand me.

Nachteile:

A phone system that is buggy, drops on customers and is not built for any serious company with real customers. Beware of Dodgy Contract: This is a company that has an auto-renew yearly contract with month to month payments and when service and support go out the windows and the phone system doesn't work, you are still locked into a contract. Overpriced for what you get.

Highly responsive customer service

Kommentare: RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Vorteile:

It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPAA compliant and the customer service is stellar. We haven't experienced an outage.

Nachteile:

Deskphones tend to have echo. For some reason, at the beggining we had a lot of issues with the audio (like dead air or choppy calls) but they were addressed promptly. Reporting capabilities are not as robust as other softwares out there.

Expensive, but worth it if you abuse the system.

Kommentare: We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone.

Vorteile:

RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital in any litigation-sensitive business like property management. On the level of an individual worker, the ability to mix and match a SoftPhone (on your PC), the RingCentral app (on your mobile device), plus seamlessly forward calls from your landline *and* make a VoiP call that then forwards *your end* of that call to your landline and allows you to have the conversation over the phone like normal.

Nachteile:

Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but the company can only afford one extension for all of the marketing, so I can't even install a SoftPhone on my desktop and my laptop, because the other one of our SoftPhones is installed on a computer in the Philippines so that we have multiple people who can answer the phone in case one is busy. Oh, and I have had occasional problems where texting a RingCentral number from a service like Google Voice will flat-out not work, and we can't figure out why. But that's a really minor complaint, all things considered. :)

MSP Use Case for RingCentral

Kommentare: Overall, our experience both using and reselling RingCentral has been very positive. Our staff and clients use these products daily and while we do need to work through occasional issues, these are more often training based than product issue based.

Vorteile:

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

Nachteile:

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

My experience with Ring Central

Vorteile:

We own a installation business that installs different products for 5-7 Big Box Home Improvement Centers. We bought a new home in a different area code and poor landline phone service. Changing your phone number with a Big Box company is difficult and produces a lag time in several areas including fax and invoice payments from the Big Box. Before the move I heard about Ring Central from a competitor Installer. Most of our work came in over a fax machine at that time and when we vacationed or spent days away from the office it was hard to continue business. With Ring central all faxes come over your phone, much like a email and you can forward them to the different subcontractors right from your cell phone, taking your office with you wherever you go. Additionally, we did not have to change our office land line number when we moved but with the cloud system offered thru Ring central we were able to have all land line calls come thru our cell phone in addition to calls generated by people dialing our cell phone number. All this at very reasonable prices. I do not have to pay for land line service or fax service, but am able to fax from my cell phone or computer. Ring Central has been a life saver and very convenient for my home business.

Nachteile:

When talking to customers or coworker thru land line cloud phone numbers---If a call comes in over cell phone, the cell phone call takes leadership and often interupts cloud system calls in progress and disconnects calls over land line number. Inconvenient.

Beyond VOIP service a whole business suite

Kommentare: I am able to have access to phone call's pretty much anywhere I go and if I am not near one of the numbers I have set up, I will be notified of message's and be able to check them from all my devices. With the glimp chat interface you can keep in text message contact with team members from your computer or cell phone and if someone does not have Ring Central it's not a problem for they can just download glimp and your in business.

Vorteile:

There are so many things that are pros for this software. One of the best things is being able to take a call from multi devices. You can have a softphone (On your computer), physical phone and an app for your cell phone. The configurations are limitless on how you want an inbound call to be routed. The other great feature is being able to fax from your cell phone or your computer via the soft phone. When it comes to notifications, you can get them via SMS, email or both. If you have a team then your really in business for they have GLIMP which is a message service you can use on either your computer or smartphone. The best part is if someone does not have a RingCentral service, not a problem, they can just download the app and your messaging. Lastly the service staff are very helpful and will walk you thru any issue your having and will also teach you if you want to learn.

Nachteile:

If you're going to use the shared line group and have a firewall make sure you get all the ACL IP's for they have a lot and they change often and RingCentral is not good at keeping you updated.

Overall great solution for business phone service

Kommentare: Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great

Vorteile:

Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT.

Nachteile:

Two issues we have..... 1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central. 2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell!

Equivalent alternatives exist at a significantly lower cost

Kommentare: Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.

Vorteile:

Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Nachteile:

Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

Daily Users - Great Theories, Low Functionality, Horrible Support

Kommentare: Don't bother asking for a dedicated support technician. We've been at this for two years and have had like 12 "dedicated" support techs. They have insanely high turnover. Half their customer support reps don't know what they're doing. They're friendly, but that isn't what I need. I need someone with the knowledge to manipulate their complicated system. In theory, it should be a snap to use, but the tutorials and help areas are very outdated and no longer applicable. Also, when you login from the same computer, indeed even the same browser and you haven't even closed it, you just "log out, and log right back in" you are going to see different menu items available to you. Sometimes it logs you into your extensions even though you don't have an extension saved or input in the login screen... and no, it isn't my cache, my settings, etc. etc. I have even tried from computers without things saved. We have missed SO many calls and messages because of the difficulty in function and use of this call system. We are looking for another provider - cost isn't important for us, we need functionality and reliability.

Vorteile:

Multi-user support with simultaneous phone ringing Text message friendly that updates on all screens/phones Fax integration so you can receive faxes digitally on the go

Nachteile:

Horrible ignorant customer service who screws up your entire account Inconsistent reliability of the mobile app and service Cannot have 2 external phone numbers ringing the same phones on 1 account login

Once I switched to using my cell - life got so much better

Kommentare: As a person who is typically third on the hierarchy of phone calls I have really hated having to cover the phones when people have been out. One day, after a few particularly long phone calls my neck was hurting and I decided that I needed to stop using the regular handset. I brought my Bluetooth device in the next day and started using the app. This app has been a lifesaver. I am happier now having both hands available. Furthermore, the ability to transfer calls to different people is very smart. I have the ability to even send to people's personal number where on the old app I couldn't do that. I have tried to use the messaging app, but as of yet we are still using Teams for our internal messages. Thank you for the App RingCentral!

Vorteile:

I actually have been fairly skeptical of the software since I've been using the IP phone for a year and a half. I was never too proud of it and what it could do. However, once I have switched to using the app on my phone and a bluetooth, I really couldn't be any happier. I have full powers and the ability to even transfer to personal cell phones. I am happy now.

Nachteile:

When we were all using IP phones we had different phones and that made some things not behave well at all. Other than that, the app has things in a little different places than the regular Ring Central phone app, but I like it better.

Very good VOiP

Kommentare: Overall, our experience has been good we will be continuing to use RingCentral in the future

Vorteile:

The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone

Nachteile:

We do get several dropouts on desk phones a day Which sometimes makes it frustrating

Good value for the price

Kommentare: It was definitely user friendly and a good price for what services we were getting.

Vorteile:

Ring Central was very easy to setup and use. It was easy to integrate with several other tools including PipeDrive.

Nachteile:

It would randomly fail and wouldn't work for several hours. I did reach out to their customer service, but they were not able to let me know exactly why.