Clock PMS Erfahrungen

With Clock PMS Suite, so much has changed

Kommentare: We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.

Vorteile:

So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.

Nachteile:

A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.

Latest update on event itinerary (function sheet)

Vorteile:

Just to say the recent changes in the banquet and function sheet and invoice display are much better than before. Great to see the charges on the banquet sheet.

Nachteile:

Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.

Looks pretty good, but slow to update. Good customer service, when you can reach them

Kommentare: I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference.

As operations are expanding, using a pen and paper is no longer an option

Kommentare: We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs.
Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings.

Vorteile:

Clock PMS won our trust with its: a) Functionality - It has everything we need without the excess bloat b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile! c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy!

Nachteile:

As an advice: An improved UI and switching between cross-function menus will be a great addition to the platform.

Clock PMS allows us to take advantage of the latest hospitality technology. Easy & friendly setup.

Vorteile:

We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS.

Nachteile:

Clock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement.

Clock PMS is easy to use and straightforward

Kommentare: Clock PMS is our first property management system. It is really very easy to use and straightforward.

Vorteile:

Clock PMS has all the necessary integrations, including with the webpage, so that we can manage the daily running of the Inn quickly and efficiently. The interface is simple, and the customer support is great, always available to help implement the program and customize it to our unique situation.

Nachteile:

Just as a suggestion - summary invoices, so that they can be sent to customers instead of the multipage detailed ones.

Great Lightweight System

Vorteile:

Its easy to put in smaller hotels and do all of the things a bigger more expensive system does.

Nachteile:

Its a little clunky and not user friendly in places but does the job.

Innovative, Improvement Driven and Customer Centric PMS

Kommentare: - Reduced software and hardware expenses
- Market leading features saves time, automates processes and
- Customers love the self service portal
- Customised extensively to suit our needs

Vorteile:

- Ongoing focus on continuous improvement - Constant feature enhancements and refining - Comprehensive customer support - Building a PMS based on best practices and what customers and hoteliers want in the future - Very open to feedback

Nachteile:

- Lack of 24/7 customer support (we are based on the other side of the world) - Would like a public product road map (minor concern only)

Simple, intuitive 100% cloud software

Kommentare: You are all aware that the decision to change hotel software is not taken lightly.
After careful consideration coupled with the ability to create a "dummy hotel" that gave us the ability test the features we made the decision to operate our hotel with CLOCK PMS. Please consider we are a high volume operation, 76 bedrooms, 100 seater all day restaurant and extensive event facilities for up to 200 guests. Being totally cloud operated CLOCK gives us the ability to operate anywhere that you can get an internet connection.
Within the hotel we are able to check guests in on an iPad taking signatures in their rooms, no need to queue at the reception desk.
Order food and drinks from an iPhone on our terrace with the check remotely printed to the kitchen.
Guests can also check out using their self service portal.
From home I can update rates, check reports and monitor sales. I really would recommend CLOCK software as a solution, there are too many features to list, just take a look at their website.
One thing is for certain, all the features work, you get a tremendous support if required and we have never looked back. I have just configured a new 32 bedroom hotel we have purchased and transferred all bookings within 3 days, up and running by the end of the week, amazing!
Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand. I would 100% endorse ClOCK software Derrick Holland
General Manager
The Grand Hotel
Lytham St Annes

The Clock PMS has turned out to be the perfect choice for us

Kommentare: With our previous PMS solution, it was very difficult to keep all calendars up-to-date and prevent the risk of overbooking. Now Clock PMS with integrated channel manager takes care of all of that. It also generates our receipts which is just great since I'm not on site every day to make them myself.

Vorteile:

The customer support is really superb and fast. The channel manager works great, especially in combination with the rate settings. It's easy to create dependable rates so you don't have to spend an entire day editing each rate separately all the time.

Nachteile:

I wish there was a way to set up a reservation request in the system that would hold the rooms so no other guests can book them until we receive a reply whether or not the interested guest wants to rent our rooms or not.

Clock PMS is awesome

Kommentare: Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from everywhere.

Vorteile:

What I like the most about Clock PMS are the Guest Service portal options and the wide range of add-on features. The biggest change for us came with the options for the online guest check-in and checkout which was accepted by our guests very well.

Nachteile:

I would appreciate it very much if the accounting functionalities of Clock PMS are further simplified.

Clock PMS is great!

Kommentare: Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful.

Vorteile:

What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it.

Nachteile:

I did prefer when the credit card information field was on the same page as the booking information fields.

Clock PMS brings efficiency to hotel operations

Kommentare: We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs.

Vorteile:

The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel.

Nachteile:

Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful!

Adoption of Clock Software

Kommentare: We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After asking for RFP submissions from a list of hotel software providers, Clock was chosen as a partner who were willing to work with us in getting the software to work for our business needs. These were our system requirements: Easy to use software
Allow central management of guest/company profiles
Allow yield management of room rates/packages
Integrated channel manager
Transparent software pricing
Interfaces to 3rd party systems
Integrated web booking engine The adoption of this cloud based software, requiring only an internet browser and connection, eased the pressure on our IT budget. The management of Clock have proven their commitment to the partnership in working closely with us and addressing our concerns by understanding several software enhancements and integrating the booking engine into our website. The project was further escalated with the adoption of their POS and other modules into our hotels. The backup and support from them has been invaluable and we wish to continue in working with them in the further enhancement and development of the software.

Ask and Ye shall receive

Kommentare: I am so excited to see the new ability to "complete" a ToDo. I wanted to verify who and when an action was accomplished. I suggested it and Clock made it happen. Thank you.

Clock PMS is No. 1

Kommentare: Without Clock PMS, it would be impossible for us to deliver the services modern hotel and restaurant guests demand! From the great API support, superb backend to a flawless user experience.

Vorteile:

It has great API support. Superb back-end that you can always rely on. Another thing I like very much about Clock PMS is the monthly updates of the system.

Nachteile:

There isn't a single thing that I don't like about Clock PMS! Well, kitchen monitor could be improved.

Clock PMS is simply awesome!

Kommentare: We were looking to find an efficient property management system that could be accessed at any time from anywhere.

Vorteile:

I really love the Self Service portal, the options for secure online payments and the accessibility from any device.

Easy handling, beautiful interface and various functionalities that are saving us a lot of time.

Kommentare: Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.

Vorteile:

Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.

Nachteile:

We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.

Flexibility and data capture

Kommentare: Our previous system was dated and very slow and we needed a modern hotel software which is more flexible and can give us enough information for more accurate analyses and business strategies. Clock PMS offers a number of data capture points and helps increase revenue.

Vorteile:

Reports, Ease of Use and Data.

My Satisfying experience with Clock PMS

Kommentare: When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS.
Researching for PMS we found Clock PMS and it looked promising and at a good price.
We started using it and now we a bit more organized.

Vorteile:

There are 3 thinks we love about it and they are: 1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.

Clock PMS won our trust with its ease of use

Kommentare: We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented.

Vorteile:

Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole.

Nachteile:

Maybe, it would be a nice idea to change the way Customer Request Polling works.

The self service portal was the dealmaker

Kommentare: We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice.

Vorteile:

Self service portal, cloud, one stop shopping

Just keeps getting better!

Kommentare: This software ceases to amaze me at its constant improvements,
I have just set up our occupancy derived rates on our system and after taking a while to get it right, hey presto - works on my website and the OTA's. Thank you guys, this will make a big difference to managing the property inventory. Also like the successive booking notes. Will most likely add Clock POS to our property in the New Year. I am also looking forward to moving forward with our next hotel in Jamaica, any time now....... had no hesitation in recommending Clock for our new project. Keep on going Guys, you are making my life so much easier!

Great Hotel Software!

Kommentare: We have been looking for a software for our Hotel for a long time. Finally we found Clock, and it is exactly what we've been looking for. It has great functionality, and a pricetag that is perfect for us (a small hotel). There are some things that can definitely be improved, but it looks like they are constantly updating the software, and it should continue to get better.

New to it, very complete, but complex to use

Kommentare: More control

Vorteile:

Complete and well thought program that allows many things to be done for a hotel and restaurant point of view

Nachteile:

Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible