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Über Clock PMS

Umfassendes Cloud Hotel-PMS, das einzigartigen digitalen Gast Self-Service zu High-End-Rezeption hinzufügt: Buchungsmaschine, Channel-Manager und POS

Erfahre mehr über Clock PMS

Vorteile:

Clock PMS has all the features you would ever want in a PMS software.

Nachteile:

Unfortunately I was not able too use it long enough the page kept crashing and I was not able to keep it.

Bewertungen zu Clock PMS

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,2/10

Clock PMS hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 86 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (86)

Samir
Samir
Executive Director in Simbabwe
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Multi Currency PMS

5,0 vor 3 Jahren

Kommentare: I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.

Vorteile:

I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.

Nachteile:

I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.

In Betracht gezogene Alternativen: eZee Absolute , Cloudbeds , Djubo , WebRezPro , Hotelogix , Frontdesk Anywhere , 5stelle und RoomRaccoon

Warum Clock PMS gewählt wurde: We inherited the system. It was not cloud based and created significant systems management issues. It was not Multicurrecy and lacked seamless online reservations and numerous integrations I didn't think we needed until we had them.

Gründe für den Wechsel zu Clock PMS: Multicurrecy, cost of features, ease of setup, and presales support.

David
General Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

GREAT SYSTEM

5,0 vor 5 Jahren

Kommentare: Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.

Vorteile:

I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

Nachteile:

Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.

Jeffrey
Controller in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

after one year of using Clock review

2,0 vor 8 Jahren

Kommentare: Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

Vorteile:

Easy to set up new company

Nachteile:

Credit Card processing

Antwort von Clock Software

vor 8 Jahren

Dear Jeffrey, We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.

Ciro
Procurement Manager in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

No Inconveniences, Perfect Platform for Management in Hospitality

5,0 vor 3 Monaten

Kommentare: Clock PMS was a game changer in my line of operations since there are no more customer complaints about double or over bookings.

Vorteile:

It allows for booking management which eliminates the inconveniences caused by double booking

Nachteile:

Has a learning curve and this means that beginners must be taught on how to use it and this can be time consuming

Theodore
Griechenland
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Top Quality Program Great Technical Support Service

5,0 vor 8 Jahren

Kommentare: We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.

Antwort von Clock Software

vor 7 Jahren

Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.

James
Manager in Singapur
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It is a good software. Very Comprehensive

5,0 vor 6 Jahren

Kommentare: Search from the Internet

Vorteile:

It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status

Nachteile:

I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards. I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes

Magdalena
Costume Designer in USA
Unterhaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clock PMS Ensure Friendly Online Booking

5,0 vor 3 Monaten

Vorteile:

Clock PMS has managed to share all the bookings online, and there is timely reservations.

Nachteile:

Clock PMS has a consolidated plan in managing all the bookings without challenges.

Selina Senorita
Selina Senorita
Reservationist in Indonesien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A useful and very good channel manager.

5,0 vor 5 Jahren

Kommentare: I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this. I hope it will always be good like this :)

Vorteile:

Easy to use, usefull, display colour, So far this software is good.

Nachteile:

So far it hasn't been found. Hope it will be better.

Francesco
Francesco
Co-Founder in Schweiz
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Flexible

5,0 vor 3 Jahren

Vorteile:

Api interface:: permits everithing you need. Many integration out of the box. Fast and accurate support

Nachteile:

the interface was old but with the last releases is modern and its customisation is easy

Nathan
Nathan
General Manager in Philippinen
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clock PMS is really user-friendly for managing multiple properties

5,0 vor 7 Jahren

Kommentare: It helped me to do things faster and smoother which allowed me more time to do other tasks.

Vorteile:

The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively.

Nachteile:

Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements.

Liana
General Manager in UK
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clock PMS is amazing

5,0 vor 7 Jahren

Kommentare: Since the very opening of our property, we have been using Clock PMS, and it has been a great experience!

Vorteile:

Automation of operations, quick and easy solutions, good channel manager, along with functional breadth.

Nachteile:

In my opinion, a call centre to the already existing Support Portal would be very nice and convenient for me.

Antwort von Clock Software

vor 7 Jahren

Ms. Tadevosyan, We highly appreciate your positive feedback. We always strive to improve our product and services based on our customers' reviews. Kind Regards, Clock Software Team

Hristo
General Manager in Deutschland
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clock PMS rocks

5,0 vor 7 Jahren

Kommentare: We were using the very good Clock Software's Evo programme and it seemed only natural to take advantage of the next stage of PMS evolution - Clock PMS.

Vorteile:

What I love most about Clock PMS is its ease of use, the real-time synchronisation of all data across the various distribution channels and last but not least - the incredible guys of the support team behind the stunning PMS

Antwort von Clock Software

vor 7 Jahren

Thank you for your kind words, Mr. Stoyanov. Kind Regards, Clock Software Team

John
Sales and Marketing Director in Niederlande
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings

5,0 vor 7 Jahren

Kommentare: We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

Vorteile:

Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

Nachteile:

Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

Jan
Managing Director in Belgien
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Clock has proven itself as the native cloud-based, full featured solution that we'd been looking for

5,0 vor 9 Jahren

Kommentare: We're a 50-room, centrally located property in ever popular Bruges, Belgium and for some time already, we had been wanting to take advantage of what the cloud can achieve, things like having a limited (and budget-friendly) IT footprint, being accessible always and everywhere and having a closer electronic tie-in with our client base to strengthen our direct market share. We felt it really didn't make sense that existing hotel software interfaces are often separate and were convinced that we could increase efficiency and profitability with a more modern approach - like the one offered by Clock. As these were areas of concern following an earlier switch to a different cloud solution, we also needed something that was properly responsive - seconds do matter! Clock really have `measured up' and their team has been most supportive. Clock POS too has significantly lightened the workload and our room distribution has noticeably benefitted from the XML-connectivity employed by Clock. We now feel that our operation is properly supported in terms of software, Clock allows us to take advantage of some of the latest in hospitality technology and will likely continue to do so.

Antwort von Clock Software

vor 9 Jahren

Thank you for sharing your thoughts and for the good words. We will keep on working hard to deliver even more improvements and prove our system the best cloud hotel software on the market.

Giovanna
Hotel owner in Italien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clock pms

4,0 vor 5 Jahren

Vorteile:

Clock is a system of the future. Is well integrated with the restaurant and we like it!

Nachteile:

Difficult to use and to set up the invoice system and payments for back office. The booking online is not endearing for clients with a nice design. See webhotelier.com they are very well on this.

Joel
Owner in Singapur
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Clock PMS has worked very well for us since the very opening of our island resort.

5,0 vor 7 Jahren

Kommentare: We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.

Vorteile:

I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.

Simon
Contracts Manager in UK
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Excellent Product

5,0 vor 6 Jahren

Kommentare: They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements.

Vorteile:

Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.

Nachteile:

It possibly doesn't have some of the functionality of some of the PMS from some of the larger players.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Overall, my business has had a positive experience with Clock PMS. Highly recommend!

4,0 vor 6 Jahren

Vorteile:

Clock PMS is a very user-friendly program. It does not take long for my newer employees to learn the system. Another pro is the constant rolling out of updates.

Nachteile:

Clock PMS could improve on the ability to search for multiple rooms at the same time and I would like more options for integration.

Gian Franco
Marketing Manager in Niederlande
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Clock PMS is a full-featured PMS solution at a very competitive price

5,0 vor 7 Jahren

Kommentare: We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

Vorteile:

Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

Stuart
Owner in USA
Gastgewerbe
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Clock really ticked all the boxes for me

5,0 vor 7 Jahren

Kommentare: As a relatively new family run business we were looking for a PMS that matches our business model. We found everything we wanted in Clock PMS and we loved its design. It runs on any device and we aren't tied to the office desk anymore.

Vorteile:

Automated emailing. Drag and Drop on the booking chart. Responsive screens work great on any device.

Antwort von Clock Software

vor 7 Jahren

Dear Stuart, Thank you very much for your kind words. We are really doing our best to stay one step ahead .

Ralitsa
marketing in Bulgarien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very good

4,0 vor 5 Jahren

Kommentare: I use it, but I think there is always something else to learn about its functionality

Vorteile:

It can be accessed from anywhere.

Nachteile:

Some accounting records are missing.

Marco
Chief Navigator Officer in Deutschland
Gastgewerbe
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

A dynamic company that develops constantly the software

5,0 vor 7 Jahren

Kommentare: We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.

Vorteile:

API for connections to other systems

Eduardo
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

100% more bookings from booking.com

5,0 vor 7 Jahren

Kommentare: Before switching to Clock PMS our hotel was using a closed PMS that has no access to the web and required a huge local network infrastructure. We wanted more bookings from abroad and started looking for a web based solution with a channel manager. Clock PMS turned out to be much more than we expected. It has a channel manager, POS, guest emails, etc. and it is web ready. We are extremely happy with our choice because we have increased our bookings through booking.com in 100% in relation to previous year in the same month.

Antwort von Clock Software

vor 7 Jahren

Thank you, Eduardo! Hearing about your successful growth with the help of Clock PMS is extremely valuable for us. Real-time online distribution, guest engagement and system consolidation are our top priority that we believe are the key for hoteliers to improve revenue and operations.

Iannis
General Manager in Malta
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great software that makes life so much easier

5,0 vor 6 Jahren

Vorteile:

Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.

Nachteile:

We would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.

Aldo
CEO in Italien
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Awesome software and exceptional customer service

5,0 vor 9 Jahren

Kommentare: I researched quite a bit before switching the two hotels I manage and migrating away from Micros Opera, after 8 years, $$$.$$$ spent. Result: Clock does more and better, integrates Web reservations and channel manager, the cost is a fraction and the service is even better than Micros' - they are following our necessities also when this means software development, and they do i quick and clean. This is definitely the best SaaS PMS on the market.

Antwort von Clock Software

vor 9 Jahren

Thank you so much for the good words! It is always nice to see a happy customer and we won't stop our efforts to please all our clients with useful features and excellent service.