Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Über KASA
Die Anwendung bietet einen kompletten Abrechnungsservice, Anrufbeantwortung, Qualifikationsprüfung und ein EHR-System für die Verhaltenstherapie in Privatpraxen.
Nicht verfügbar
Nicht verfügbar
Nutzerbewertungen filtern (54)
Sortieren nach
Nutzerbewertungen filtern (54)
Software if easy to use and meets my needs
Vorteile:
Ease of use. Scheduling is easy. Love the credit card feature. Being able to track my billing as well as patient balances are great. This software gives me all of the information I need to keep up with my practice.
Nachteile:
There are some issues logging on at times when software is down. Also, there is lag time going from one screen to another at times.
Antwort von Therapy Brands
vor 6 Jahren
Hello, Thank you for your kind review. As a tip, if you ever have trouble logging in to your portal, head over to kasa-solutions.com/status to determine if it is a local issue or a reported system problem; that will help keep you looped in on the current situation! Thanks, KASA Solutions
In Betracht gezogene Alternativen:
The Best
Kommentare: Everything has been great from the comprehensive on boarding to the ongoing support. I’m not a computer person, and this has been easy to learn. This soft ware has enabled me to be more efficient, and spend more time with my clients. I get paid quickly and don’t have to hassle with claims issues.
Vorteile:
I love this software because it helps me be organized, stay in top of my work load, and write much better notes and evaluations.
Nachteile:
I haven’t found anything yet. If I do run into a problem that their Help menu doesn’t address, they respond to me quickly! They have real people giving real responses.
Antwort von Therapy Brands
vor 5 Jahren
Anne, We're excited to hear you love using KASA! We're always looking to add more ways to provide support and work hard to ensure we always respond quickly, professionally, and with the right information! Thank you for trusting KASA to partner with your practice! Thank you, The KASA Team
Do not use this as your billing service
Kommentare: As stated, I am paying for a billing service to "do the billing work"...I do not want another full time job and that is what this service feels like. The sales person misrepresents the company. You do all of the work and then pay a big fee for???
Vorteile:
The Sales person misrepresented the billing company. My former company ended and I had to find a new company fast. I did research and thought this was a good fit. If you are brand new to the industry you may keep their service, as you do not know anything better. However, If you are a seasoned practitioner who has had a billing service...this is not the product for you. We already have long hours doing treatment during the week, if you sign on you will now spend your entire weekend doing data entry. The man who created this company did not have the practitioner in mind, but rather how he could make the most money with the least amount of effort. Billing companies usually enter the data...now you will do all of this as well as many other tasks that are usually done by your billing service . They tell you that there is no sign up fee but in reality ...you will need to pay their staff a high hourly rate to set up your accounts. You will also be responsible for calling all of the insurance companies, setting up/changing all of your portals and anything else that comes up. Every company I have ever had did this when they set you up. You will also have to enter all of your client data which is also usually done by the billing company. They have additional hidden fees. I specifically asked before I signed on and they stated that there were none. Then after I signed on, I was told I needed to pay another department to "fix" anything that is not set up correctly.
Nachteile:
Whoever created this system, has not worked as a therapist. There are too many screens to fill out just to make one simple thing happen. We work long hours and they last thing we want to do is spend our entire weekend doing data entry. Yes you may have nice reports but who cares when you have no free time to do anything else. I did not get to do one thing this summer, as all of my time went into learning the system and wasting so much time with entering data. It should be kept simple and the billing company should do the work. I hired a company to do billing not for me to take on another full time job.
Antwort von Therapy Brands
vor 5 Jahren
Melissa, I am sorry to hear about this! In reviewing your account it appears the fees you are referring to are for contracting requests, such as EFT enrollments or contract updates. We offer those services at an additional fee, but these are never required. Included with our services is the EHR software, unlimited training, full-service claims processing, and we handle all payer ERA/EDI enrollments, all at no additional fee. Some payers do require the actual healthcare provider to set up the portal and designate a third party biller to have access; otherwise we assist in setting up your portal access also. Most users find that our quick workflow and billing services drastically reduces administrative burden and time-consuming data entry, and your team would not ask you to call a payer for claims follow up. Our support team has reached out to you for more details and to offer additional training. We are proud to partner with your practice! Thank you, The KASA Team
In Betracht gezogene Alternativen:
Excellent new mental health practice software
Kommentare: Probably the best and most responsive customer service I have ever had. Our reps responded consistently in less than 24 hours and explained everything for me in understandable terms. The customer service alone is worth the product! And transitions between teams is seamless (onboarding to cause managers). It’s so easy to schedule, note, bill and get paid 😊
Vorteile:
Nice aesthetic, easy to use, easy to view and navigate. Ability to scan, upload documents and add notes. Customizable (to an extent).
Nachteile:
Little bugs here and there. I can’t have more than one goal per note. Limits to the ability to customize boxes and selections. Goals that are too long can’t be printed with the note (they literally write off the page), some changes in formatting between functions and silly requirements like selecting a goal is “therapy” and then having to additional drag a little box that says “therapy” from left to right.
Antwort von Therapy Brands
vor 5 Jahren
Carilyn, Thank you so much for your review! We passed along your kind words to your account management team and it made their day! We love hearing from our users and are proud to partner with you and your practice! Thank you, The KASA Team
Great support and wonderful customer service!
Vorteile:
This program has been a great addition to a new private practice. It is easy to use, easy to bill, and KASA has great customer support. I like the reports that you can run. It has been great thus far for a private practice.
Nachteile:
I would like the date of the next session to show when I am writing a progress note so that I do not have to save and double check the date of the next session. Minor issue at best.
Antwort von Therapy Brands
vor 5 Jahren
Angela, Thank you for your review and your feature request! We have passed this comment on to our software development team for consideration as we continue to roll out new features! Thank you for partnering with KASA!
System Down for 24 hours at last count - no idea of when it will be up and running!!!
Kommentare:
Overall, my experience with KASA has been good but not being able to access the system for the last 24 hours has been very unsatisfactory and taints a lot of the very good things that I could have said prior.
This is such an inconvenience that I am looking for some financial retribution to make me whole.
Vorteile:
The system is one of the easiest that I have encountered once you get the knack. The learning curve is several trainings, as well as, my using the system over many days and hours.
Nachteile:
There are is one major issue and another one that I recently encountered. The first is being able to write a note and then send to bill but getting a notice that "provider has another record". Once I see that I try to eliminate one of the records and am unable to. I finally abort the notes and then use a 2nd billing system to bill for those clients. My staff has had the same problems with this flow of how to the final step of billing. One big problem happened today where the system was not on line for 24hours and at last check - there is not sign that of when it will be up and running. No patient calendar, not ability to book appts., no ability to take credit card payments and no ability to write notes. I realize that things happen but I have not been with this system for more than a few months and being unable to access the system is not satisfactory. They need to find a back-up system or some other way to access the system as it is all that I have!!!!
Antwort von Therapy Brands
vor 6 Jahren
Denise, Thank you for your review. Generally you would encounter the error you're noting due to a note that overlaps with another note, which is a protection put in place to avoid audit issues if you accidentally bill two notes at the same time. If you continue to see this error and you believe it is incorrect, our support team would be happy to look into it for you. The outage yesterday was inconvenient and certainly frustrating. Due to a lightning strike at the data center we utilize hosted by Microsoft Azure, hundreds of thousands of users across the country lost access to software applications from thousands of businesses, including Microsoft's own Office 365 software and KASA's application. We published regular updates on our website and social media yesterday, and I encourage you to check kasa-solutions.com/status for updates if you ever experience system issues. Please do not hesitate to reach out with any additional questions; we value our partnership with you.
Generally my experiences have been good.
Vorteile:
Its ease and convenience of use. Like that provides easy access to patient information with just one or two clicks. Scheduling is simple and straightforward.
Nachteile:
Inability to remove some things on own; for example, a wrong insurance entry. Otherwise I have no real issues.
Antwort von Therapy Brands
vor 6 Jahren
Mark, Thanks for your review! We definitely understand that not removing an insurance policy can be a hindrance. The reason you're currently limited from being able to do so is because we manage your billing and need to have access to historical billing methods, even if they are no longer valid, so we limit your ability to remove these. Please let us know if you have any other feedback, and we look forward to continuing to help your practice grow and thrive! Thanks, KASA Solutions
Review and Feedback
Kommentare: Kasa has a wonderful customer support team that are responsive and helpful.
Vorteile:
It's easy to use for updating client records.
Nachteile:
Updates have been troublesome as they have rolled out.
Antwort von Therapy Brands
vor 5 Jahren
Susin, Thank you for your feedback and continued use over the years of KASA! With your account being a larger agency, many of the features released have not been immediately available or appropriate for much of your staff, which may have caused some of the trouble when updates are released but announced to all users. That being said, we would love to hear feedback on how we can improve on feature releases for your team! Thank you again for entrusting KASA to help manage your agency! Thanks, The KASA Team
Working with KASA has been wonderful and has greatly improved out agency practice.
Kommentare: Has enabled us to take our agency to a multi site organization while still maintaining consistency and uniformity.
Vorteile:
It is very user friendly, easy to train new staff and easily accessible from anywhere. Like that it is tailored to the unique needs of behavioral health rather than trying to retro fit medical software to meet our needs.
Nachteile:
I would like to see the date/time function in session notes improved to be more streamlined and less cumbersome.
Antwort von Therapy Brands
vor 6 Jahren
Hello, Thank you for your review, and we will take your feedback into consideration as we continue to make updates to our system. Thanks,
A high quality contender
Kommentare: Although the entire platform was friendly, easy to use, and comprehensive, KASAs overall execution was a little too business minded and a little less thought out on the medical and therapeutic fronts, but overall is a solid product and was the one I voted for! It would be an interesting idea for them to offer their platform chunked out as different services for different price points, because I still think their patient portal and intraoffice communicating are some of the best around!
Vorteile:
KASA was one of the top contenders when I was helping launch a speech therapy department at a newer clinic. The scheduling, reminders, and credit card functions were fabulous features not offered by a lot of medical documentation and billing providers. KASA has a sleek look to it's user interface and I loved the patient portal, after hours and out of office communicating with patients is an often a tricky but required part of the job and I loved the reassurance that KASA offered.
Nachteile:
Ultimately, our team chose another product that focused more predominantly on SOAP notes, documentation, and billing because KASA wasn't as customizable on the documentation end of things as the rest of the staff wanted.
Kasa - Sub-Par in an industry with many options
Kommentare:
My overall experience with Kasa leaves me with a bad taste in my mouth. I was paying 9% of my income to Kasa for billing, yet, their billing team struggled with communication with me. I was expected to somehow "know" about policies that were not outlined in our contract, which cost me a lot of money. The issues that Kasa's billing team were lagging on or that they mishandled were EASILY corrected when I personally made calls to insurance panels myself, which left me wondering why I was paying Kasa in excess of $1,000 monthly.
When I communicated with Kasa via telephone I was told one thing, which changed in practice and Kasa acted like they didn't know who had given me erroneous information. When I asked to be released from my contract 2 months early due to their breach of contract they refused, stating, "we just miscommunicated."
I have switched to Therapy Notes and let me tell you - I wish I had chosen them from the onset! Their customer service is excellent; their documentation features are good/current and I am saving $1,000 a month.
Vorteile:
The software, itself, is average to less than average. The scheduler is easy to use, in general. Compared to other software programs there isn't much more that I can positively comment on.
Nachteile:
The options for documentation are outdated, still containing some DSM-4 criteria. Adding documentation could be easier. It is not as intuitive as other software programs, like Therapy Notes, for example.
Antwort von Therapy Brands
vor 5 Jahren
Monique, Thank you for your feedback! In looking over your account, I am glad to see that while there were a small number of claims that were escalated, we successfully and promptly processed and collected on nearly all of your claims, and your assigned team members worked hard to provide you with all the information requested on any of your claims. As a clarification regarding diagnoses in our software, and as our support team has shared with you also, the diagnoses you were unfamiliar with seeing were actually ICD-10 codes, which are required to be included on claims, and do vary at times from DSM-5 codes. Our diagnostic tool does not display DSM-4 codes. While we're sorry not to be continuing to partner with you, we are happy that you have found a solution that works well for you to process and manage your billing. We hope there is opportunity to partner with you again in the future and hope you continue to see great success in your practice! Thanks, The KASA Team
KASA isn't worth the hype
Kommentare: The note section is NOT customized. It is rudimentary at best. At worst--- if you get audited you will fail for sure. You have to type everything. Unsure how they are still in business.
Vorteile:
The schedulers are good but there are TONS of turn over and many mistakes. Things are scheduled on the wrong day. People quit and no one tells you. Currently there's not even a manager for my account. Rep in sales is never there. No one can assist you if there's problems. While they say they "take care of everything" they dont
Nachteile:
Billing is a nightmare. I'm not the only person who thinks that- it legit is terrible. Billing people are incompetent. Claims are always denied. and it's a percentage based of income--- overall I would never recommend it to anyone ever.
Antwort von Therapy Brands
vor 6 Jahren
Hello, We are sorry to hear of your negative experience with our team and services. While you may have changes on your scheduling team, we actually have a relatively low turnover rate as a company compared to most in the industry, and I can say with 100% certainty that your account has account managers assigned. We charge a percentage of revenue received because we believe it allows us to be a partner with you in your practice, rather than charging a flat fee that you are stuck paying regardless of revenue or number of sessions billed. We have never had any of our practices or users fail an audit due to a lack of competency in billing, documentation, or the use of our system, but we certainly value your feedback. If you are interested, we encourage you to reach out to your account management team, or escalate your concerns to management. We are always willing to listen and certainly want to address and correct any shortcomings in our services. Respectfully,
I've been with Kasa for 5 years, I like that we can have receptionists answering and verifying.
Kommentare: None, I stayed with KASA because it offers receptionist, a practice management team.
Nachteile:
the signature pad would be great, doesn't count the sessions so I never know when I need to write to the insurance company for more sessions, does not create super bills, does not follow requirements for progress notes from insurance companies. No signatures for progress notes. Nothing, almost completely archaic, words like"inappropriate/depressed" should be eliminated. Software does not follow the requirements for progress notes dictated by insurance. The developer should check The DHS's requirements and develop corresponding software or just check out Simple Practice.
Antwort von Therapy Brands
vor 6 Jahren
Hello Dorothee, Thank you for your review, and I wanted to follow up on a number of your comments. We do have an integration with a signature pad available. Additionally, our system does allow you to add authorizations and track the amount of sessions remaining. While we currently do not have superbills able to be automatically generated, your account manager can compile this for you at no additional cost. Also, as we discussed over the phone recently, our system does follow requirements from insurance companies for tracking goals and objectives, and notes are appropriately electronically signed. Finally, many of the customizations you are looking for in your clinical documents can easily be added to your portal. Please reach out to your account management team to learn how. We appreciate our long-standing partnership with CHR and look forward to continuing to serve your practice. Kind Regards,
Highly Recommend
Kommentare: Fantastic experience. I highly recommend using them. I love the Full Service option, but they have varying levels of service so check them out for what works best for you and your practice needs. You won't be disappointed :)
Vorteile:
I have used the Full Service option from KASA for the past two years, and they are fantastic in every way. They are always so kind and professional and their EHR software is very user friendly and visually appealing. Working with KASA allows me to focus on providing therapy and not having to worry about billing, appealing insurance companies, and scheduling. Their answering service is great and my clients always inform me of how kind each of the receptionists are when they call.
Nachteile:
Truly no cons. I haven't had any problems with KASA over two years, and I don't expect to have any moving forward. Every team member I have interacted with has been very profession, helpful, and kind.
Antwort von Therapy Brands
vor 5 Jahren
Dana, Thank you so much for your gracious review! We are excited to continue to be partnered with your practice! Thank you for all that you do for your community! Thanks, The KASA Team
They simplify the business of being in practice.
Vorteile:
On-line access and synching ability to our internal systems. We love having everything in one place: Scheduling, charting, and billing are so efficient. KASA is helping us go paperless. Because of this system, we can efficiently run multiple offices. We are still learning all the features it has. Although we are fully functioning with KASA, it offers so much we are certain to become even more efficient. The reduction in staff time and printing costs alone pay for the cost of having KASA.
Nachteile:
There are a few limits on the features, such as customizing our templates. Training is easy, but takes quite a bit of time and is an investment cost to use the system. Although it is an intuitive system, there are a lot of intricacies to learn about in order to use it efficiently.
Antwort von Therapy Brands
vor 6 Jahren
Patti, Thank you for your candid review of our system. We take this feedback and incorporate this into new updates. We are working right now on some updates that will allow additional customization on your clinical documentation templates! Thanks, KASA Solutions
Kasa has helped our agency improve exponentially. The staff is so kind and a joy to work with.
Kommentare: This software keeps our agency 100% more organized and efficient when it comes to documentation, scheduling, and record-keeping. We greatly appreciate the appointment reminder fuctions as well as its accessibility.
Vorteile:
I most like how the calendar and note documentation are connected, meaning that a scheduled appointment automatically creates a session note. I also like how responsive, kind, and easy-to-work-with the staff at Kasa are, across all departments.
Nachteile:
I least like the treatment plan fuction in Kasa. It does not fully line up with requirements from payors. I do wish Kasa had more functions regrading payroll options. Printing reports in Kasa do not include titles or headings, which can be difficult when these reports need to be sent outside the agency. It also does not allow you to add your own logo to your documentation or reports.
Antwort von Therapy Brands
vor 6 Jahren
Sarah, Thank you for your review and feedback. We're glad to hear you are generally enjoying using KASA. We are working currently to update our treatment plans and better printing options for documentation. Thanks,
horrible follow through on billing
Kommentare: EHR are easily to use and easy to access.
Vorteile:
keeping progress notes completed works well, user friendly
Nachteile:
I am afraid to figure out how much money KASA has lost for me. As a mental health provider I often see clients weekly, bi-weekly or monthly. This mean several 1,000's of dollar can stack up. I have begged KASA on several occasions to communicate with me QUICKLY anytime a claim is denied for ANY reason. It appears there answer to this request has been to set the amount due as "client responsibility" as a way to avoid contacting me about "denied claims". Setting a bill as "client responsibility" is in effect setting it as a "denied claim" as contracts with insurance companies state clearly that service provider as not allow to go after the client for any bill which the insurance company denied. The only reason I stay with KASA is because I don't want to have to learn a new system ... but once again their horrible service as left me weighing the pros and cons of using a different company. I feel that KASA is a poor choice for any sole proprietor ... as we are hurt the most when claims are denied and it appears we don't make enough money for KASA for them to prioritize our billing ...
A life saver!!!
Kommentare: Ease of notes, great receptionist team, saves me time, and easy to use!
Vorteile:
I LOVE KASA and have been using them for 3 years. They save me time and money with their program and their assistance with my private practice.
Nachteile:
I wish there was a mobile website so that I could access appts. and notes on the go. I also wish there was a better way to streamline communication with all receptionists at times though they do a pretty good job of communicating with one another.
Antwort von Therapy Brands
vor 6 Jahren
Tina, Thank you, as always, for your kind words and positive review! We're so fortunate to partner with therapists like yourself! We are working on an update that will provide a better mobile experience -- thank you for your feedback! Thanks, KASA Solutions
Very happy customer
Kommentare: Before hiring KASA I was doing all of my billing myself. I would rather spend my time seeing clients than trying to figure out how to get paid for my services. KASA has saved me about 15 hours of work a week, and is making sure I get paid for my services. I am so happy with their professionalism and knowledge.
Vorteile:
The software is easy to use and the billing team is amazing. The lady I work with always answers my questions promptly and has done a fabulous job with getting all of my claims sent in at the end of each day. Deciding to hire KASA was the best business decision I could have made.
Nachteile:
I don’t have any complaints about the software. It is user friendly. I wish I had more free time to review all of the reports on a regular basis as they are very informative and accurate.
Antwort von Therapy Brands
vor 5 Jahren
Darlene, Our goal is to simplify the administration of your practice, and your review indicates that is what we have been able to accomplish for you -- and that absolutely makes our day! Our team works hard on your behalf, because they want to make a difference in the world through their support of therapists and counselors! We are excited to partner with Oak Tree and we appreciate the trust you place in KASA as we help manage your practice. Thank you, KASA Team
KASA helped me save my practice when Medicaid had a very difficult transition.
Kommentare: It makes doing my job more simple.
Vorteile:
It is easy to use and it helps me stay on top of my case notes. It is efficient.. once I submit a note, it usually gets paid within 2 weeks. I also like the support provided. If I email a question it is usually answered within a day or on the same day.
Nachteile:
The internal email function needs an attachment feature. That way I could send attachments and be assured that they are secure.
Antwort von Therapy Brands
vor 6 Jahren
Kevin, Thank you for your review. We are proud to partner with you and are glad to be able to help you. We are in the process of developing an upgrade to our Message Center to allow for more functionality, including adding attachments. In the meantime, one way you can still transmit documents securely through KASA is to upload attachments to your Documents tab for our staff to reference. Thank you for your partnership with KASA, Thanks. KASA Solutions
KASA is a "Good Fit"
Kommentare: KASA EMR is beneficial in helping me stay abreast of my clinical notes. I love having everything I need from bringing a new client in, adding insurance companies, completing notes and assessments, to taking payments or having insurance comapnies billed by the support team to exiting a client confined within one system. At this point in my practice life, KASA is my one stop shop.
Vorteile:
I like the format for adding and setting up new clients. I also like the simplicity of taking credit card payments.
Nachteile:
I don't like the new change to having two separate areas for notes: Appointments needing a note and Pending notes. I'm not sure that was a needed change.??
Antwort von Therapy Brands
vor 5 Jahren
Bonnie, Thank you for your review! We split the task page into two sections based on user feedback, but appreciate your insight on this, and will review with our development team how we can improve on this. We're so glad to hear that KASA is able to help you better manage your practice, and we look forward to continuing to help your practice grow and thrive while you focus on seeing clients! Thank you, The KASA Team
Great practice management software
Kommentare: KASA has made it possible for me to launch my own private practice. Their services were created with the needs of therapists in mind, and their software is tailored to accomplish the necessary tasks!
Vorteile:
The KASA software is very user-friendly and intuitive; it didn't take long at all to become familiar with its features. I have appreciated that there are levels to its use, depending on what your individual practice needs are. For example, I can maintain my entire mental health record through KASA or only utilize it for billing purposes and it functions well either way.
Nachteile:
The only difficulty that I've experienced with the software has been minor, and it involved settings within the calendar. When I reached out for help to the KASA staff, they addressed the issue right away and made the necessary changes within my calendar. During the time that I have been using these services, there has only been one time when the KASA system was "down", and, again, that was taken care of quickly also.
Antwort von Therapy Brands
vor 5 Jahren
Melissa, We are glad to hear you find our software easy to use and our service of a high quality. We are always looking to continue to grow, so we appreciate your feedback and the opportunity to partner with your practice! Thank you, The KASA Team
I've been a KASA customer for about 2 years and couldn't be happier with their service!
Vorteile:
I love how easy it is to use and that I can access my calendar on all of my devices. The software also allows me to keep my client's records all in one place so it's easy to keep track of records.
Nachteile:
The only thing I wish the software could help with is having a online system or calendar that my clients could access to schedule appointments instead of me having to call them.
Antwort von Therapy Brands
vor 6 Jahren
Gita, Thanks for your review! We are glad that you enjoy using our services. As a tip, you can actually have your clients schedule appointments within the client portal. You can control how far out they can schedule, and if they can create same-day appointments, as well. We will have your account management team reach out to you also, to ensure that you can get this set up! Thanks, KASA Solutions
Wonderful!
Kommentare: It's easy to use and is tailored for my agency.
Vorteile:
It's tailored to Mental Health Therapy. Also, we get quick responses when we have problems with the software.
Nachteile:
Assessments and social history's go missing at times. Then it takes a long time for it to be found. I think it doesn't work very good with my Chrome book.
Antwort von Therapy Brands
vor 6 Jahren
Kami, Thank you for your review, and we are glad to hear you generally appreciate KASA and the services we offer. Generally, if social histories or assessments "go missing" it is because the user was timed out of their portal for security reasons. Thanks, KASA Solutions
No one answers the phone or calls you back. No claims worked on for 6 months with issues.
Vorteile:
Our agency used this software for years and felt it was easy to follow and use.
Nachteile:
We began having issues approximately a year ago and within the last several months we have gotten the run around with no one answering the phone or the person calling back can not assist and saying they will have someone call back and there are no call backs.
