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Über Workshop Software
Verwalte alle deine täglichen Aufgaben deiner Werkstatt. Die Einrichtung dauert fünf Minuten. Echte Online-Software, überall und auf jedem Gerät.
Plus you can access the program from anywhere in the world so it's easy to monitor things while you're away.
There are features I have no need for whilst some I do need but cant have with out extra. The Inspections feature needs to be able to be generated by the Techs on the mobile app.
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Nutzerbewertungen filtern (76)
The best software so far!
Kommentare: Trying out several softwares in the past, I have found this one to be the better suited for the line of work I do ( field service diesel fitter) it allows more customer and machinery/vehicle information to be put in then others I have tried I have had all good experiences so far and the help desk and staff s have resolved any issues I have had which haven’t been many.
Vorteile:
I like how easy it is to use, I like how much information you can put in and how each customer has a history of vehicles and work done, this makes it so much easier to go back to a job if need be or when raising a job all the information is there, I can see when my business grows I will be using more of the other features it has to offer and I can see straight up I am not worried about expanding as the software has the capability to do so as well.
Nachteile:
I wouldn’t mind an app for owner operators that allows you to do everything the dashboard can like raise jobs or bill out, this would make me more efficient as I could do everything from my phone
Not a great start with staff leaving during our setup & first few weeks & ongoing.
Kommentare: It helps us operate more efficiently, with invoicing etc & the email/sms features are great.
Vorteile:
Very user friendly for invoicing & general workshop management & Staff have always been friendly.
Nachteile:
MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion. Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update. Probably need a better setup training system from the start rather than relying on youtube help solely. No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?. Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports. Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time. Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range? If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances. No report on a make/model of a vehicle.
Antwort von Workshop Software
vor 7 Jahren
Hi Herb, Thanks for your feedback. Not sure that we could do much about staff leaving ;-). Great to hear that Workshop Software is user friendly. Thanks for the suggestions, I'm sure you can appreciate that we cannot implement every suggestion that we get, and we prioritise what we feel might be best to add to the system. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software
Efficient and User-Friendly Workshop Management Tool
Kommentare: Overall, my experience with Workshop Software has been positive. It has significantly improved our workflow efficiency and reduced administrative tasks. The support team is responsive and helpful whenever issues arise.
Vorteile:
The user interface is intuitive and easy to navigate. It offers a comprehensive set of features that streamline workshop management, from scheduling to inventory tracking.
Nachteile:
Occasionally, the software experiences slow loading times, which can be frustrating during peak hours.
In Betracht gezogene Alternativen:
Great software with constant improvement
Vorteile:
Very user friendly , nice clean look with very little clutter. They're always adding improvements and are open to suggestions. Having experienced hard drive failure, it's great to know all the information is cloud based so no more worrying about back ups etc. Plus you can access the program from anywhere in the world so it's easy to monitor things while you're away. The loan car option is an easy way to keep tabs on who and when your car was loaned out, for when the dreaded photo turns up in the mail.
Nachteile:
There really is nothing to pick on. The only hurdle is getting to know your way around the program but the more you use it the easier it is. Not every feature will be relevant to every user but it's good to have options.
In Betracht gezogene Alternativen:
For small shops WS is the ticket.
Kommentare: Id be running WS Gold now if I could get my data out of current software, I just hate to re type everything, so Im kickin tires for right now, cuz what I have works for the most part, Id just rather have a more complete solution, of which WS would do nicely. Ive done a few trials & have tried alot of other shop software & POs software- and I think that was necessary to really appreciate WS for what it is. Originally it was buggy, but seems to be getting better & better.
Vorteile:
The software is very easy to deploy, has a good deal of the features & add ons that you would want at a manageable price. At my level I just cant justify 4-500 shot & accounting software, yet Im busy enough that I can't spend time playing around with multiple programs & sites. They have customer communication options, labor guides, card processing, inventory management, quickbooks online integrations, partstech intgrations for in program ordering & various tax rates, etc.
Nachteile:
It could be tailored to different regions, based in AU some verbiage & quirky thanks that should be changeable arent...what the heck is labour anyway? lol. really not a big deal but would be nice. A POS package set up would be great too- like an ipad terminal with cash box & card reader for check ins & check outs. It can be buggy, and those persistant warning banners at the top have got to go!

Smooth operator
Kommentare: Work software is well put together it's perfect for busy work schedule and it's precise and smooth operating.
Vorteile:
It's good and precise no glitches it's running smoothly good graphics.
Nachteile:
It runs smoothly and it's well detailed and it's no bugs.
The experience that i had
Kommentare: I don't have any problem here and i would say that i will highly recommend this to everyone it was very nice and good for everyone
Vorteile:
All the feature was good and nice very easy to navigate and to understand highly recommended this to everyone
Nachteile:
There is no missing because as per my observation all the feature that is very nice and understandable
Efficient Workshop Management Solution
Kommentare: Workshop Software is a great tool for managing automotive and repair workshops efficiently. It simplifies scheduling, invoicing, and customer interactions, improving overall workflow.
Vorteile:
•Streamlines workshop management with scheduling, invoicing, and customer tracking. •Cloud-based access makes it convenient for remote management. •Integrates well with accounting and inventory systems.
Nachteile:
•Some customization options are limited. •Occasional lag when handling large datasets.
sort of satisfied
Vorteile:
Constant upgrades and improvements. Text and email reminders. Layout excluding gst option Easy to enter information Easy to learn Video showing how to do stuff
Nachteile:
Not totally NZ appropriate Too many options for transmission type Reminder format unable to op out Unable to delete un used products Ungrades that happen with out notice or option to op in or out Help desk hours Printing procedure 5 steps 3 to many. Doesn't auto save.
Antwort von Workshop Software
vor 7 Jahren
Hi Stu, Thanks for your feedback. I'd like to get some more specific info on what you mean by NZ appropriate? We've got hundreds of clients in New Zealand and do a number of NZ specific things such as the vehicle lookup. When you say opt-out, you mean your customer not receive communications from you? If so, you can change the setting for a customer to opt-out. I hope Workshop Software continues to provide you great value in the future. All the best. James Mitchell CEO Workshop Software.
Could be good but too many faults
Vorteile:
Easy to use easy to integrate overall idea of software would work. Great that it integrates with xero.
Nachteile:
Simple things not working causing us to have to move to another software package. Simple things such as invoices not adding up, mechanic reporting not working, clocked times not correct forcing us to manually check these things.
Antwort von Workshop Software
vor 7 Jahren
Hi Elicia Thanks for your feedback, it really does help us to improve and grow. Great that you found it easy to use and excellent value for money. In terms of the invoice not adding up, not sure what you are referring to there as there has never been a known issue. A look through your support log and I could not find any reference either. As for the mechanic clocking, I think that you wanted the phone app to select an individual line, which is something we are currently working on and should be released soon. Understand that this does not help you right now, and to be fair we should have updated this earlier than now (reason is that we just had higher development priorities with all the great updates we've been doing). I wish you every success and if there is anything I can do to help, please let me know. Thanks James Mitchell CEO Workshop Software
Workshop Software is a great progam, it does most of what we need it to do.
Kommentare: Was easier for my staff to use than Xero
Vorteile:
Search Functionaility is good. Calender/diary is good Dashboard is good
Nachteile:
Needs more inventory control - ie negative stock report Needs to be cheaper to ad extra users - ie we have two counter terminals the second one gets used every now and then so is not worth paying for another user. Should be able to support up to four users on one subscription.
Antwort von Workshop Software
vor 7 Jahren
Hi Lindsay, Thank you for your feedback. Great to hear that Workshop Software is a great program for your business. In terms of the price, at $49 per month, I'm sure you'll agree that Workshop Software is by far the best value for money application on the market. We want to be sure that we keep the initial price as low as possible, and to pay a small monthly fee for an additional user, we believe is fair. Appreciate your support and I hope Workshop Software continues to provide great value for your business. James Mitchell CEO Workshop Software
WE HAVE USED WORKSHOP SOFTWARE FOR 18 MONTHS NOW. WOULD DEFINITELY RECOMMEND.
Kommentare: IT RUNS OUR PURCHASES, SALES, ACCOUNTS AND INVENTORY. IT ALSO STORES CUSTOMER INFORMATION, ENABLES US TO SMS CUSTOMERS MESSAGES AND EMAILS INSIDE THE SOFTWARE.
Vorteile:
SIMPLICITY. EASE OF THE SEARCH FUNCTION. NEVER HAVING TO BACKUP DATA ENTRIES. THE QUALITY OF THE SUPPORT TEAM. THE CONSTANT UPDATES AND LISTENING TO FEEDBACK FROM CUSTOMERS. BEING ABLE TO LOG IN AT HOME AND NOT HAVING TO TAKE USB STICKS AND RELOAD FILES. UPDATES ARE CARRIED OUT INSTANTLY WITH NO DOWLOADING AND RELOADING OF THE PROGRAM.
Nachteile:
THERE ARE VERY FEW CONS WITH THIS PROGRAM, OCCASIONALLY WHEN AN UPDATE IS RELEASED THERE ARE MINOR BUGS THAT ONCE REPORTED ARE HANDLED AND RECTIFIED QUICKLY. REALLY NOTHING TO COMPLAIN ABOUT.
Antwort von Workshop Software
vor 7 Jahren
Hi Billy, Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business. All the best. James Mitchell CEO Workshop Software
Workshop software is lacking in quite a few areas,
Kommentare: I must admit I have really seen too many benefits as we have to keep paying for all the extras and realistically that I won't do, it should all be included in one price instead of dangling a carrot and then having to pay more to get it.
Vorteile:
The fact that you can log on anywhere, Not sure why it tell me that I haven't entered enough characters as really I don't have much more to say
Nachteile:
Its reporting capabilities are very basic and does not meet a businesses needs. Also that it only extracts in PDF not excel. Also that you have to pay for every user, that is so wrong, once you buy a licence you should be able to add a few users I am quite tired of the information not uploading properly, if our internet is slow which it very often is we have terrible problems with data entered not actually saving
workshop software is easy to use and I save a lot of time having this program
Vorteile:
I like that it has everything that i need, i can keep track of where I am up to in the way of customer has been notified, waiting on parts ect ect Also the customer service is great, no waiting in ques, I have a real person pick up the phone right away and answer any questions i have.
Nachteile:
I can not pick any cons for workshop software only that it doesn't do the work for me ;) There has been twice in one year that i have had to phone workshop software due to an error and i just had to wait a short time for them to fix the problem.
Antwort von Workshop Software
vor 7 Jahren
Hi Ria, Thanks for your feedback, glad to hear that Workshop Software is great for your business and that it saves you lots of time. All the best for your future success. James Mitchell CEO Workshop Software
New to Workshop Software
Vorteile:
Implementation was seamless and support was very helpful. The system is very easy to use and navigate around. Creating invoices in easy with the help of bundles and invoice templates. Job cards can be created from templates for the workshop guys to use. Enter supplier invoices is easy and then assigning them to a customers invoices makes for less data entry. Processing supplier invoices payments and reconciling Capricorn’s statement is uncomplicated and makes for an efficient way to process end of month.
Nachteile:
Workshop to Xero intergration doesn’t allow for deposits made to invoices in workshop software to come through to Xero until the invoice is processed, making it unusable if the invoice isn’t finalised in that same month. A little more direction with the intergration with zero would have been helpful, as some things that we were advised to do haven’t worked. Customisable invoices would be helpful as the standards one is the system aren’t always suitable
Top notch affordable software that is easy to use
Kommentare:
I have been using Workshop Software in my tyre and mechanical business for over six months now and I couldn't be happier. In terms of value for money Workshop Software is awesome. I had a look at some other options and they were expensive and also way too in-depth. The best thing about Workshop Software is it is super intuitive. It takes no time at all when training new people. I would definitely recommend this software.
Bogdan Bubalo
Woollahra Tyre Garage
Vorteile:
Intuitive and clean screen to look at. Nothing is cluttered and everything is laid out where you would expect it to be. And not an overloaded system filled with things you would never use.
Nachteile:
I have had the odd issue with the Xero link going down. This is frustrating but Workshop have always been nothing but helpful in helping fix issues.
Antwort von Workshop Software
vor 8 Jahren
Excellent, thanks Bogdan. It's great to see Workshop Software adding great value to your tyre and mechanical business.
Sewing machine sales & service and craft store
Kommentare:
My business needs to track serial numbers both in sales and service, I also needed stock control.
Workshop Software does all of this and more and it's very intuitive.
I love it.
Vorteile:
The search facility within this program is absolutely fantastic. I can find customers, stock items or anything else just by typing in to the search bar.
Nachteile:
The most annoying thing for me would have to be that I can't just go back to the previous section terribly easily. E.G. create a customer then add one machine then have to go back to customer to add another machine. Just a little bit cumbersome.
Antwort von Workshop Software
vor 6 Jahren
Hello Catherine, Thank you very much for your feedback, really appreciate it. In reference to adding machines to customers, the easiest way to do that is in a Job/Invoice by clicking the Plus in the Vehicles section. This should be very quick and easy, and you can add multiple if you need (if that does not make complete sense, please contact the support team). I look forward to seeing your ongoing success in your business. Best Regards, James Mitchell CEO Workshop Software
OMG IT SAVED MY SANITY!!!
Kommentare: It is making life much less stressful - love the integration with xero
Vorteile:
We run a Husqvarna mower store and we were advised there was really only 1 option out there for us to run the shop. After 4months of tearing my hair out trying to learn a completely outdated product I thought there must be a better way. I searched for options and found Workshop Software - Its so easy to use - you can lookup products easily without needing to be a computer programmer! This compared to our previous software is a dream.
Nachteile:
There isnt much I dont like. The end of day would be better if it told me how customers paid to make till reconicle easier but this is probably in there somewhere I just need to search a bit more
Antwort von Workshop Software
vor 6 Jahren
Thanks Sharon, appreciate the feedback and are humbled by the fact that Workshop Software has saved your sanity! All the best James.
have enjoyed using this to keep track of work.
Vorteile:
I like that I can use this almost anywhere which has made the number of things leaving the workshop without an invoice much less.
Nachteile:
I find with the 3 of us using this we get cards that are the same being able to combine them would help a lot.
Antwort von Workshop Software
vor 7 Jahren
Hi Jenny, Thanks for your feedback, glad to hear that you enjoy using Workshop Software. All the best for your future success. James Mitchell CEO Workshop Software
Easy to learn to use
Kommentare: Assisted with creating a whole new POS system
Vorteile:
It syncs with MYOB, easy to use, every staff member is capable of operating workshop software. Support is good
Nachteile:
A few minor glitches. Order numbers don't sync to MYOB. If an emailed invoice was sent unsuccessfully would be nice to receive a notification
Antwort von Workshop Software
vor 7 Jahren
Hello Melanie, Thanks for your feedback, glad to hear that Workshop Software is very easy to use and that you get great value from the support team. All the best for the future success of your business. All the best James Mitchell CEO Workshop Software
We are really enjoying the new software
Vorteile:
It is making our workshop run more smoothly. The ease that we can book and invoice customers and maintain stock is awesome
Nachteile:
Sometimes it can be a bit slow, it seems to lock up and take a while to get itself sorted and when you have a customer at the counter it can be frustrating
Antwort von Workshop Software
vor 7 Jahren
Thank you Matthew, good to hear that you're getting great value from Workshop Software. Appreciate your feedback.
Transition from our old system was very quick and the 2 were so different, but the support was AAA
Kommentare: To early to tell
Vorteile:
It has been easy to navigate. We used our old system for many years and it was completely different. But the switch, with the help of customer support, was quite smooth
Nachteile:
Once invoice processed it can't be changed We would like to be able to go through a list of invoices and print a list of invoices numerically
Antwort von Workshop Software
vor 7 Jahren
Hello Leonie, Thank you for your feedback, very much appreciated. Glad you find it easy to use and I know the support team love to know that they are doing a great job. Thanks again James Mitchell CEO Workshop Software
Was chased like a mad thing to sign up. A soon as we had paid....nothing.
Vorteile:
The marketing was attractive.
Nachteile:
Way to complicated. All screens look the same. Lack of support. When asked for help I was told no one else has an issue..
Antwort von Workshop Software
vor 7 Jahren
Hi Steve, I've checked the support log and cannot find anything logged for your name, email or company. Can you please email me directly the communications that you have had with our office. Are you sending support requests to support@workshopsoftware.com? There is obviously a breakdown in communication and I'd like to get to the bottom of it, as we normally get rave reviews about how good the support is. (see other reviews here on Capterra). I hope we can find out what's going on and move forward. Thank you James Mitchell CEO Workshop Software
No Complaints
Kommentare: My overall experience with Workshop Software is completely great, i honestly have no complaints.
Vorteile:
What I like most about Workshop Software is its ability to help business, big or small.
Nachteile:
What I like least about Workshop Software is the application process but its well worth it.
A Smart Solution for Auto Repair Shops
Kommentare: Workshop Software is a cloud-based management system designed for auto repair shops, helping streamline bookings, invoicing, inventory, and customer communication. It’s a great tool for improving efficiency and keeping track of workshop operations.
Vorteile:
Automated reminders & invoicing save time on admin tasks.
Nachteile:
Occasional performance lags when handling large amounts of data.