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Über Workshop Software

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Vorteile:

Plus you can access the program from anywhere in the world so it's easy to monitor things while you're away.

Nachteile:

There are features I have no need for whilst some I do need but cant have with out extra. The Inspections feature needs to be able to be generated by the Techs on the mobile app.

Bewertungen zu Workshop Software

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,0
Funktionen
3,9
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

7,9/10

Workshop Software hat eine Gesamtbewertung von 4 von 5 Sternen basierend auf 71 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (71)

Matthew
Matthew
Mechanic in Australien
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Workshop Software has been a great addition to our business, well designed for Mechanics

5,0 vor 6 Jahren

Kommentare: Vehicle logs and details are brilliant. It has helped in tracking jobs and providing history for machines/vehicles

Vorteile:

The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software

Antwort von Workshop Software

vor 6 Jahren

Great to hear that you're getting great value from Workshop Software. The vehicle history and details on vehicles are such an integral part of running a workshop. You would be doing yourself a dis-service if you used an accounting package to run a workshop. It's sometimes not until you see this in action and have it working in your shop, that you see the full potential and wonder how you might have lived without this in the past. All the best for your future in your business and with Workshop Software. Thanks again. James Mitchell CEO Workshop Software

Dave
Owner/Manager in Australien
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software with constant improvement

5,0 vor 5 Jahren

Vorteile:

Very user friendly , nice clean look with very little clutter. They're always adding improvements and are open to suggestions. Having experienced hard drive failure, it's great to know all the information is cloud based so no more worrying about back ups etc. Plus you can access the program from anywhere in the world so it's easy to monitor things while you're away. The loan car option is an easy way to keep tabs on who and when your car was loaned out, for when the dreaded photo turns up in the mail.

Nachteile:

There really is nothing to pick on. The only hurdle is getting to know your way around the program but the more you use it the easier it is. Not every feature will be relevant to every user but it's good to have options.

Herb
Owner in Australien
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not a great start with staff leaving during our setup & first few weeks & ongoing.

3,0 vor 6 Jahren

Kommentare: It helps us operate more efficiently, with invoicing etc & the email/sms features are great.

Vorteile:

Very user friendly for invoicing & general workshop management & Staff have always been friendly.

Nachteile:

MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion. Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update. Probably need a better setup training system from the start rather than relying on youtube help solely. No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?. Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports. Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time. Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range? If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances. No report on a make/model of a vehicle.

Antwort von Workshop Software

vor 6 Jahren

Hi Herb, Thanks for your feedback. Not sure that we could do much about staff leaving ;-). Great to hear that Workshop Software is user friendly. Thanks for the suggestions, I'm sure you can appreciate that we cannot implement every suggestion that we get, and we prioritise what we feel might be best to add to the system. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software

cathy
Admin in Australien
Maschinenbau oder Wirtschaftsingenieurwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

review

5,0 vor 2 Jahren

Kommentare: easy to use, back in the beginning i wish i had the opportunity to be trained by workshop software direct, it would have been much better.

Vorteile:

ease of finding products, search function is amazing

Nachteile:

the fact that when you create a new product, when it goes across to myob, it does not take the description, therefore you have to do into myob and copy and paste description on every product you create.

Raniera
service manager in Neuseeland
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very good program, love the constant updates that are relevant to what the customers want.

4,0 vor 6 Jahren

Vorteile:

1/ very relevant updates 2/ easy to use 3/ friendly help staff 4/ company listens to the customers wants and updates as needed. 5/ price doesnt change -can access info anywhere in world(i wish reporting was better with that though)

Nachteile:

1/ reporting features are not good enough(needs to be specific) 2/ inspections should be printed on to one sheet, not multiple sheets. 3/ workshop software servers seem to slow down everyday around 3-5pm 4/ have to constantly clear chrome history when program has problems 5/ cant search for specific customer/ report info. 6/ if internet goes down, no way to use system from desktop 7/ cant customize jobsheets and invoices to suit our own systems, so they almost cant be used efficiently in our workshop. 8/ needs more integrations for nz based parts suppliers.(BNT, PARTMASTER) (repco not a trade orientated store in nz).

Antwort von Workshop Software

vor 6 Jahren

Hi Raniera, Thank you for your feedback, appreciate you taking the time to provide this review. Good to hear that the system is easy to use and that the support team are looking after you. As for the reporting, might be good to get some specific info on that, as there are many reports in the system. Also, finding a specific customer? Not sure about that, as you can search for a customer top search bar that includes name, phone etc. Again, thanks for the feedback, appreciate it. All the best for your future success. James Mitchell CEO Workshop Software

Charles
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

For small shops WS is the ticket.

3,0 vor 2 Jahren

Kommentare: Id be running WS Gold now if I could get my data out of current software, I just hate to re type everything, so Im kickin tires for right now, cuz what I have works for the most part, Id just rather have a more complete solution, of which WS would do nicely. Ive done a few trials & have tried alot of other shop software & POs software- and I think that was necessary to really appreciate WS for what it is. Originally it was buggy, but seems to be getting better & better.

Vorteile:

The software is very easy to deploy, has a good deal of the features & add ons that you would want at a manageable price. At my level I just cant justify 4-500 shot & accounting software, yet Im busy enough that I can't spend time playing around with multiple programs & sites. They have customer communication options, labor guides, card processing, inventory management, quickbooks online integrations, partstech intgrations for in program ordering & various tax rates, etc.

Nachteile:

It could be tailored to different regions, based in AU some verbiage & quirky thanks that should be changeable arent...what the heck is labour anyway? lol. really not a big deal but would be nice. A POS package set up would be great too- like an ipad terminal with cash box & card reader for check ins & check outs. It can be buggy, and those persistant warning banners at the top have got to go!

Ryan
Owner in Australien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Been there since the start. Mostly works well but we have had our hiccups.

3,0 vor 6 Jahren

Vorteile:

Easy to use and teach new users. We can keep track of open jobs easier, if the job card goes missing it is easily picked up in job centre.

Nachteile:

New features appear to be the priority. Bugs, or getting that new features to work properly come second. For example the app is un useable, although i am sure people buy in on this feature. To start jobs needs a minor overhaul. This is a very slow process. A start all today's jobs and create job cards would be great. The printed job cards also need work, they work but could be allot better.

Antwort von Workshop Software

vor 6 Jahren

Hi Ryan, Thanks for the feedback and appreciate your continued and long support. When you say Bugs, I think you might be referring to wish list items. We get lots of feedback about all sorts of things for the system, some good, some not so good and we prioritise according to what we feel is the best for the general user base. I'm sure you'll agree, having used the system for quite a while, that there has been some great. As for starting a job, it should take as little as 3 seconds. Maybe contact support and show them your process, as we do not generally get feedback that this is a slow process. Thanks again, I hope you continue to get great value from Workshop Software. All the best. James Mitchell CEO Workshop Software

Lia
Owner in Australien
Sportartikel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Time-saving and flexible

4,0 vor 5 Jahren

Kommentare: Although we are only five months into our subscription, Workshop Software has already saved us a lot of time when it comes to stock entry and customer management. We haven't yet utilised the full extent of program, but are looking forward to finding even more benefits. It's also encouraging to deal with a company which actually listens and takes feedback on board; it's definitely appreciated.

Vorteile:

So much easier to use than our old system! The main search function is helpful, and it's great to be able to record multiple vehicles (or, in our case, bicycles) under individual customers. Being able to email invoices and job notes directly to customers is a huge bonus, too. There have also been several updates and upgrades since we first started using the program, which have been great; WS seem to be consistently striving to improve the platform.

Nachteile:

We have had some set-up difficulties (our issues with Xero still aren't resolved), and some of our support tickets have taken a while to be solved. (Others have been quickly attended to, though; it's usually related to the complexity of each issue.) The online manual is also a bit limited; for example, it will tell you how to access a report but not how to fully interpret it. That being said, the support staff have always been friendly to deal with, and seem to be doing their best to help us. On the wish-list front, it would be great to be able to export reports such as follow-ups to Excel as you can't do much with a PDF, and we also need a way to print out barcode labels for our retail shopfront. Hopefully these improvements will be rolled out at some point! We remain optimistic.

Antwort von Workshop Software

vor 5 Jahren

Hello Lia, Thanks for your feedback and taking the time to provide some detailed info, it really does help. Great to hear that it's so much easier than before, and we will take on board your enhancement feedback. Thanks again, James Mitchell CEO Workshop Software.

Pat
Director in Neuseeland
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Generally pretty good overall

4,0 vor 6 Jahren

Kommentare: A better billing and job tracking system

Vorteile:

The look ups and ease of use. Registration lookups. The product entry database is good too especially now it has been modified to include GST

Nachteile:

The save feature where you loose data sometimes if saved in the wrong order. The print feature which seems to use a 3rd part application to print from. Sometimes I have to save the print file first. And lastly having to scroll to the bottom to save and having to scroll to the midsection to print Dont seen to be able to bulk enter products.

Antwort von Workshop Software

vor 6 Jahren

Hi Pat Thanks very much for your feedback, it really does help. Glad your finding easy to search. Not sure what you're referring to in regard to GST as the system has always been able to include GST (maybe you changed the system setting that includes GST in the price. That's been in the system since inception). I note that you gave one star for Support. We pride ourselves on support and I trust you will have an improved view in the future. I looked at your log, and can see only one support request back in May 2017. You may also want to contact the support team about losing data and printing. There is no known issue with data. If you login to another device with the same user name, it will log the original user out, maybe that's what you're seeing. Thanks again, appreciate the feedback, it really does help us to ensure we are providing the best product and service possible. All the best. James Mitchell CEO Workshop Software

Mark
Mark
Corporal in Australien
Verifizierter Nutzer auf LinkedIn
Verteidigung & Raumfahrt
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I would find it difficult to run my workshop without this software.

4,0 vor 6 Jahren

Vorteile:

Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Nachteile:

Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.

Antwort von Workshop Software

vor 6 Jahren

Hi Mark, Thanks for your feedback, appreciate you taking the time to respond. Great to hear that you could not live without Workshop Software. For the Dashboard, there is a setting on each user that allows you to show a full, or limited view of the Dashboard. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software

Alexander
Service Manager in Australien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use, dynamic and supportive

5,0 vor 6 Jahren

Vorteile:

Workshop software is a great one stop auto shop solution. The program is dynamic and always evolving to make workshop application easier and the daily operations smoother. We tried four systems for one month and 2 years ago choose workshop software. Whilst we don't utilize all features the systems we do are reliable and work faultlessly. Evolving - new features and benefits always getting implemented. Workshop software have improved all areas we have ever had concern with, within one phone call. Support - the support team are excellent and efficient Value - the annual fee is minuscule in comparison with other POS systems and the service and product are outstanding. I am a very happy workshop software user and would recommend to any mechanical workshop

Nachteile:

From time to time the system can run very slowly, namely Friday afternoon between 5 - 6pm when we are at our busiest. It is from workshop software end as all other systems we use run at normal speed. Otherwise no fault in system.

Antwort von Workshop Software

vor 6 Jahren

Thanks Alexander, appreciate your feedback. Great to hear that Workshop Software is providing awesome value, and we agree it's a great one stop auto shop solution! We will continue to deliver even more exciting updates and enhancements in the future and it's great to hear that you've seen value in the updates we've delivered so far. I wish you every success in your business and with Workshop Software. James Mitchell CEO Workshop Software.

Annita
Accounts Manager in Australien
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It has the bones of a great program, but very slow at bringing in simple features that would benefit

2,0 vor 6 Jahren

Vorteile:

The program has the potential to be a great cost effective program for small businesses. The vehicle tracking is good, and the recent introduction of email log is good too.

Nachteile:

There are some features that if added would make Workshop Software a great grogram for small businesses. It still is a bit clunky for a program that has been around for a while. The ability to customise Invoices and to edit processed invoices would make life so much easier for our business. Also if the App was abled to be used for booking parts in and out instead of only timesheets, would make business a lot more steamline and stop profit slipping throught the cracks. Also if it had the ability to update prices of parts from recent purchases would be good too.

Antwort von Workshop Software

vor 6 Jahren

Hello Annita, Thank you for your feedback, appreciate you taking the time to provide feedback. Your suggestion around closed invoices is a security issue. We want to be sure that users can't change a closed invoice and then potentially open you up for fraud. You can keep the invoice open and only process it once you know it's right, and if you have to re-issue an invoice, you can simply copy, credit, and then re-issue a new invoice which takes just a few seconds to do. For booking in parts via the app, you can effectively do this by running Workshop Software in a browser via a large phone (e.g. iPhone Plus) or a tablet (e..g iPad). In relation to update the price of parts, you can do this from the supplier invoice. I hope these items help. If you've got any further questions, feel free to contact the support team. Best regards, James Mitchell CEO Workshop Software

John
Manager in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Rubbish customer service for international customers. Seem to pass the blame a lot.

2,0 vor 6 Jahren

Kommentare: Its a great database for vehicle information, other than that the service isn't great and there are too many glitches.

Vorteile:

The software is fairly simple to use. This links with other programs such as Sage, MYOB, repco, xero, quickbooks and many more.

Nachteile:

Too many glitches and not enough support from them to rectify the problems. Have denied problems in the past. Seems like it was created by amateurs.

Antwort von Workshop Software

vor 6 Jahren

Hello John, Thanks for your review. Workshop Software prides itself on a great customer experience, and we appreciate all feedback as it does help us to improve and grow. Using the system for 2 years, then writing this review 1 day after you failed to pay. Maybe a coincidence? I do not understand how you would draw the conclusion that support has been poor, when you've had 4 issues logged in 2 years: 1. Xero set-up. Did not know how to do this, and was directed to the help document. 2. No response from you. Ticket closed. 3. Xero sync issues because names were changed and do did not match. 4. Filed to make payment for the system. There is 1 legitimate issue in 2 years, arguably a user error. I've privately asked you about "Too many glitches and not enough support from them to rectify the problems." My team and I are always here to help you through any challenges. With 2100 users growing daily, I'm sure we can resolve almost any situation. Thank you James - CEO.

Bobbie
Administration Officer in Australien
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use, but basic functionality.

4,0 vor 6 Jahren

Kommentare: Easy to use and integrate with other programs.

Vorteile:

Workshop Software keeps adding great updates to the program to keep improving its features. It integrates with accounting programs to make life easier and its easy to use and teach to other employees.

Nachteile:

From an accounting/book keeping perspective it has a lot to be desired. You can't make part payments after the invoice has been closed, you can't edit an invoice once its been closed, and you can't add workshop consumables or tools to the system unless you add them as a part. I think that there should be separate jobs you can open on an invoice where you can separate the parts and labour to each job.

Antwort von Workshop Software

vor 6 Jahren

Hello Bobbie, Thanks for your feedback. You can make a part payment. Please checkout the help knowledgebase for details on how to do this. You can also separate parts and labour. If you need further help, please contact the support team who will be able to help you through these processes. Hope that helps. All the best for your future success with Workshop Software Thank you James Mitchell CEO Workshop Software

Braeden
Diesel fitter in Australien
Maschinenbau oder Wirtschaftsingenieurwesen, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The best software so far!

5,0 vor 2 Jahren

Kommentare: Trying out several softwares in the past, I have found this one to be the better suited for the line of work I do ( field service diesel fitter) it allows more customer and machinery/vehicle information to be put in then others I have tried I have had all good experiences so far and the help desk and staff s have resolved any issues I have had which haven’t been many.

Vorteile:

I like how easy it is to use, I like how much information you can put in and how each customer has a history of vehicles and work done, this makes it so much easier to go back to a job if need be or when raising a job all the information is there, I can see when my business grows I will be using more of the other features it has to offer and I can see straight up I am not worried about expanding as the software has the capability to do so as well.

Nachteile:

I wouldn’t mind an app for owner operators that allows you to do everything the dashboard can like raise jobs or bill out, this would make me more efficient as I could do everything from my phone

Alan
Workshop Manager in Australien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This program is great if you want RSI

3,0 vor 6 Jahren

Kommentare: It keeps a record and thats about it

Vorteile:

Very little. It is cheap (matches its performance)

Nachteile:

There are so many things that I asked to be addressed 10 months ago and I think none have been addressed. There are far too many mouse press actions to get what you need and you need to keep going in and out of sections of the program to achieve the result required. This is a very poor program to use. Not to mention the amount of times it actually goes offline.

Antwort von Workshop Software

vor 6 Jahren

Hi Alan, Thanks for your feedback, appreciate you taking the time as it does help us to learn and grow. Oftentimes we find that people suggest that the system is super simple to use and quick to get around. I'd be interested in getting some more specific feedback about the time it takes to navigate the system. If you'd like to email me directly. I've checked your support log and can only find 2 support incidents, the most recent from April 17 and both resolved. Thanks again James Mitchell CEO Workshop Software

Stu
Mr in Neuseeland
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

sort of satisfied

3,0 vor 6 Jahren

Vorteile:

Constant upgrades and improvements. Text and email reminders. Layout excluding gst option Easy to enter information Easy to learn Video showing how to do stuff

Nachteile:

Not totally NZ appropriate Too many options for transmission type Reminder format unable to op out Unable to delete un used products Ungrades that happen with out notice or option to op in or out Help desk hours Printing procedure 5 steps 3 to many. Doesn't auto save.

Antwort von Workshop Software

vor 6 Jahren

Hi Stu, Thanks for your feedback. I'd like to get some more specific info on what you mean by NZ appropriate? We've got hundreds of clients in New Zealand and do a number of NZ specific things such as the vehicle lookup. When you say opt-out, you mean your customer not receive communications from you? If so, you can change the setting for a customer to opt-out. I hope Workshop Software continues to provide you great value in the future. All the best. James Mitchell CEO Workshop Software.

Anne-Maree
Accounts/Administration in Australien
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love using workshop software - it makes my job so much easier and faster

5,0 vor 6 Jahren

Kommentare: Faster invoicing and quotes which keeps the customer happy and makes my job so much easier

Vorteile:

I like how everything is at your fingertips when doing invoices and quotes. i like how there are so many settings and functions that you can do pretty much everything you need to do. I like the integration of popular suppliers which cuts down time.

Nachteile:

I don't like that there isn't a thing for warranty jobs - like there is no option for warranty. That would be the only thing that I like least.

Antwort von Workshop Software

vor 6 Jahren

Hello Anne-Maree, Thanks for your feedback, great to hear that Workshop Software makes your job so much easier and faster. As for warranty jobs, there is something coming for you soon ;-) I look forward to Workshop Software providing you more and more value in the future success of your business. All the best James Mitchell CEO Workshop Software

Philip
Director in Australien
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer service is No.1

5,0 vor 4 Jahren

Kommentare: Excellent, [SENSITIVE CONTENT HIDDEN]in particular has delivered exceptional, prompt customer service - exactly what my business is built on. Nothing has been too hard and the team at Workshop Software always find a way to ad value.
Take the recent heath crisis - plenty of people talk - but the team at Workshop Software developed strategies to help us and our customers navigate through these times. Absolutely priceless in my opinion.

Vorteile:

Easy, intuitive to use. Clear and precise.

Nachteile:

There are features I have no need for whilst some I do need but cant have with out extra $$ The Inspections feature needs to be able to be generated by the Techs on the mobile app. When the customer arrives they can use an I-Pad to take details create inspection and begin work. Customer to technician interaction is key to transparency.

Elicia
Manager in Australien
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Could be good but too many faults

1,0 vor 6 Jahren

Vorteile:

Easy to use easy to integrate overall idea of software would work. Great that it integrates with xero.

Nachteile:

Simple things not working causing us to have to move to another software package. Simple things such as invoices not adding up, mechanic reporting not working, clocked times not correct forcing us to manually check these things.

Antwort von Workshop Software

vor 6 Jahren

Hi Elicia Thanks for your feedback, it really does help us to improve and grow. Great that you found it easy to use and excellent value for money. In terms of the invoice not adding up, not sure what you are referring to there as there has never been a known issue. A look through your support log and I could not find any reference either. As for the mechanic clocking, I think that you wanted the phone app to select an individual line, which is something we are currently working on and should be released soon. Understand that this does not help you right now, and to be fair we should have updated this earlier than now (reason is that we just had higher development priorities with all the great updates we've been doing). I wish you every success and if there is anything I can do to help, please let me know. Thanks James Mitchell CEO Workshop Software

Francine
Director in Neuseeland
Maschinenbau oder Wirtschaftsingenieurwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great support for our business

4,0 vor 2 Jahren

Kommentare: Good, customer support is always on hand to help when we find a glitch and to work with us when we learn new systems and additions.

Vorteile:

We like that the service history on each product is kept for the customer, contractors are able to log in and check what units need servicing and recall invoices they may have misplaced. The recall system is invaluable in maintaining work during the quiet seasons.

Nachteile:

The stock does not sync with Xero or our online webpage (hard when using Xero first). Credits have to be manually added against invoices in Xero after allocating in W/S.

RACHEL
Director/Accounts in Australien
Maschinenbau oder Wirtschaftsingenieurwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

FRUSTRATING

2,0 vor 6 Jahren

Kommentare: LIMITED FORMS OF SOFTWARE FOR THIS INDUSTRY THAT INTEGRATE WITH XERO. WHAT WE HAVE EXPERIENCED IS SIMPLE TO USE

Vorteile:

EASILY USED. SOME SEARCH FACILITIES ARE LIMITED BUT ON A WHOLE, IS OK TO WORK WITH. YOU GET WHAT YOU PAY FOR.

Nachteile:

THE INTEGRATION BETWEEN THIS SOFTWARE AND XERO - NOT THE BEST YOU GET WHAT YOU PAY FOR. SEARCH FACILITIES ARE LIMITED

Antwort von Workshop Software

vor 6 Jahren

Hi Rachel, Thanks for your feedback, appreciate it. I checked out your logs and note that you had some issues with the Xero integration, completely understand how frustrating that can be. From what I can see, these issues are behind us and hope that you'll get increasing value from Workshop Software into the future. Again, appreciate the feedback, it really does help us to grow and improve. All the best. James Mitchell CEO Workshop Software.

Cheryl
Owner in Australien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very easy to use

3,0 vor 6 Jahren

Kommentare: Ease of use

Vorteile:

That the workshop can use it on their tablets and the information is transferred instanteously for office staff to use.

Nachteile:

It does not integrate with Reckon software. It does not separate stock and non stock items. You can use 2 different payment methods on one invoice.

Antwort von Workshop Software

vor 6 Jahren

Thanks for the feedback Cheryl. Glad you find it very easy to use. For non Stock items, we suggest you use the "Don't Update Qty" option, this basically segregate the Stock items from non Stock. As for 2 payment methods on an invoice, I would have thought this was an advantage, in fact it's a requirement as often people will pay by Cash and Credit Card. Thanks again, I hope you continue to get great value from Workshop Software. All the best. James Mitchell CEO Workshop Software

Lindsay
Owner in Australien
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Workshop Software is a great progam, it does most of what we need it to do.

3,0 vor 6 Jahren

Kommentare: Was easier for my staff to use than Xero

Vorteile:

Search Functionaility is good. Calender/diary is good Dashboard is good

Nachteile:

Needs more inventory control - ie negative stock report Needs to be cheaper to ad extra users - ie we have two counter terminals the second one gets used every now and then so is not worth paying for another user. Should be able to support up to four users on one subscription.

Antwort von Workshop Software

vor 6 Jahren

Hi Lindsay, Thank you for your feedback. Great to hear that Workshop Software is a great program for your business. In terms of the price, at $49 per month, I'm sure you'll agree that Workshop Software is by far the best value for money application on the market. We want to be sure that we keep the initial price as low as possible, and to pay a small monthly fee for an additional user, we believe is fair. Appreciate your support and I hope Workshop Software continues to provide great value for your business. James Mitchell CEO Workshop Software

Phillip
Mechanic/Owner in Australien
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very easy to setup , has some advanced features I haven't used just yet. Great customer support.

4,0 vor 6 Jahren

Kommentare: Ease of use, quick look up of past work, car and owner details

Vorteile:

Ease of use. Adding items and customers.

Nachteile:

Would like to see more advanced options in customer notes. As you can't edit it with starting over again. Color options as well.

Antwort von Workshop Software

vor 6 Jahren

Thanks for your feedback Phillip. Awesome that you've got great customer support and you find the system easy to use. We invest heavily in ensuring that the system is feature packed, while maintaining ease of use, so it's great to hear that you find it easy to use. Again, thanks for your feedback, it really does help. All the best for your continued success. James Mitchell CEO Workshop Software.