Focus Vision (InterVu) allows you to moderate a focus group from anywhere

Bewertet am 11.9.2019
Olivia B.
SRE
Marktforschung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The team at Focus Vision (InterVu) were very friendly and helpful regarding all aspects of using the platform, the platform itself is fantastic, with loads of features, and live support on hand the whole time. my only complaint is the price quoted can be misleading and could be done better.

Vorteile: InterVu allows you to moderate a group / 1-2-1 online interview which is perfect when you have multiple respondents from different geographic locations, or a respondent who cannot come to a central location. InterVu has great features meaning the client can also watch the interview live, but as a muted user, though they can still communicate via IM on the website with the moderator. It also has features such as video sharing, screen-sharing and a virtual flipchart which mean there is almost nothing that you could do in a real face-to-face interview that you couldn't do via InterVu.
The InterVu team were also fantastic at preparing the team and the respondents. they organised set-up and introduction sessions to the site, and the instructor (who also stays online throughout the interview to fix any technical issues you may have / or answer any platform questions so that you, as the moderator, don't have to) was so friendly and informative.

Nachteile: The set-up and pricing of the platform is a little confusing. When i first asked for costs for a 90 min video enabled interview i was sent back costs per hour for various features, so i then calculated this, only to be told later that there is a 2 hour minimum charge, so you pay for 2 hours even if you use less. luckily this was not a huge issue for our project, but this was annoying and could mess up your budgeting if you're not careful. It would be helpful if they would approach quotes in a more personal way. I would also recommend increasing the time you need for a online group interview versus an in-person one.

Sharing experiences

Bewertet am 1.3.2019
A. josie L.
Market Researcher
Marktforschung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: FocusVison (InterVu) is a partner for many years already and the staff is just wonderful. They make a difference when it comes to get the set-up done for any session that is possible or solve any kind of problem. From technical view - well, FocusVison is just a great platform - you get high performance in a 'simple' way. It is userfriendly and kind of self-explanatory; it makes communicating and sharing with people all over the world the most simple thing.

Vorteile: It is an easy way to communicate and share things without the need to go on an expensive and elaborate business trip. I also like the fact that there are new technologies out there, which is always interesting for me. This kind of platform allows me to share my screen, talk to a person who then is able to take over (remote control) - I don't know how to say this - but it is just funny seeing your 'mouse' running over the screen without actually moving the mouse.

Nachteile: It was kind of difficult for me to understand the first steps. I got an explanation / instruction - but it wasn't really helpful. I mean as a 'newbe' you need a step-by-step explanation - it has to be more elaborate to make the use feel comfortable. The instruction should show the screen as is on your laptop - you should get a list of steps what to do, like: 1. enter your e-mail address, 2. enter your password, 3. click on the left at 'my space' .... or any the like . AND you should recommend which browser is needed to get it running. Fortunately I had a technician from FocusVison that helped me to get it started.

Antwort des Softwareanbieters

von FocusVision an 6.3.2019

Thanks so much for sharing your feedback and experience of using the FocusVision InterVu free trial. Your feedback about the initial set-up instructions is particularly helpful for us and is something we can take on board to improve. We're pleased that you found the Technical Support valuable to get your online focus group set up and started. Thank you for being such a valued customer.