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Über SellerActive

SellerActive bietet Preisanpassungstechnologie und Synchronisierung der Multi-Channel-Produkte und maximiert deine Reichweite über Amazon, eBay, Walmart und mehr.

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Nutzerbewertungen filtern (34)

Rudy N.
Rudy N.
President in USA
Verifizierter Nutzer auf LinkedIn
Biotechnologie, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Exactly what we were looking for

5 vor 7 Monaten

Kommentare: We are very happy with the software and excellent customer service we have received. the team is responsive and we are very comfortable with the system and how it is functioning.

Vorteile:

Ease of use. excellent pricing structure. no limitation on user accounts

Nachteile:

multi-currency support for international amazon markets would be great.

Deb B.
eCommerce Director in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Support Staff and Pricing MAKES this Product

4 vor 3 Jahren

Kommentare: We have had a great first year experience with SA. We have an EXTREMELY convoluted and demanding system to deal with and worked with ChannelAdvisor first. Of course they are the RollsRoyce of this business space and their prices reflect that.
After doing a major search and speaking with many people, we found several things that allowed us to switch over to SellerActive.
First was pricing...extremely attractive and with their newest roll-out, even more so because they broke out the pricing so that you will only pay for the services that you need.
Second...their services met our needs. We have need to make a very large amount of API calls to this type of service. They, and ChannelAdvisor, were the only ones who did not have limits on the calls that could be made within certain time frames.
Third, when discussing the possibilities of working with them, their sales and onboarding personnel were extremely helpful. They are well educated about their product and how it interrelates with other products and marketplaces that you use. I NEVER felt sold on the product...I felt as if we were just in a conversation with people who wanted to understand our needs and see if they could help us.
Lastly, though their product has some limitations, their online support staff has been a tremendous help in coming up with viable work-arounds for us to use. They are quick to answer and help us through any questions we had about their product and other integrations.

Vorteile:

The product support staff is incredible. The chat works most of the time which is very unusual for this type of company. Their pricing was SO reasonable that pretty much anyone can afford it

Nachteile:

Product listing efforts must be duplicated on between SA and most Marketplaces Their Tech Staff is a bit lagging in getting new features completed...but most users will not run into this issue.

Antwort von SellerActive

vor 3 Jahren

Hi Deb, thanks so much for the glowing review! You've made our day with this. It's great to hear that our sales, support and implementation staff have been so helpful to you, and that our API model works for your business. Personally I'm glad you like our new pricing model ¿ that's a new rollout for us and we've been eager to get feedback on it. Thanks again for taking the time to review us on here. Your business and this review mean a lot to us. ¿ Hannah JV (on behalf of all of us here at SellerActive)

Kyle H.
CEO in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

You Can't Cancel an Annual Suscription without SellerActive Keeping Your Money

1 vor 3 Monaten

Kommentare: Their platform is very clunky and difficult to use as they intended. Their relationship with Deliverr was disastrous and both their recommended 3PL and SellerActive did not work consistently with order tracking and reporting to platforms like Amazon for us.

Vorteile:

Our Experiences are as follows: A SellerActive representative convinced us to Use a 3PL Deliverr and goto an annual contract. As we discovered and worked through problems with Deliverr and SellerActive for over a year. We tried hard to make it right but continued to lead to several issues of shipping failures 1% to 6%, tracking not being updated on occasion, and other issues. HUGE MISTAKE! In March 2021, our yearly annual payment with SellerActive was OVER TWICE THE AMOUNT FROM THE YEAR PRIOR! ([SENSITIVE CONTENT HIDDEN]). In August, we just couldn’t take it anymore with Deliverr and SellerActive and decided to cancel our service with both companies. Deliverr charged monthly as SellerActive was yearly. I asked for SellerActive to prorate the remainder and give us a refund and was informed that they do not refund annual payments. I could not believe it after all the problems we went through. Candidly, I thought SellerActive would be reasonable and fair but in our case, NOPE. It didn’t have to be this way but it seems keeping our [SENSITIVE CONTENT HIDDEN] or so dollars are more important than being reasonable and fair. Boy I was wrong and disgusted. This was extremely upsetting for us and caused us to look at our other contracts with other providers and re-examine their policies. After asking SellerActive to reconsider, they replied saying, “Unfortunately, our annual contracts are not refundable". Would I ever recommend SellerActive, HECK NO! There are way better choices and better service. If you are

Nachteile:

Their alleged policy keeping our money after second year.

Josh G.
Ecommerce Manager in USA
Sportartikel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Service at a Great Price!

5 vor 3 Monaten

Kommentare: Has been a great experience! Extremely easy to use and if you have any issues, customer support usually has it resolved quickly.

Vorteile:

The ease of using the software on a daily basis. Customer support is amazing!!

Nachteile:

The Orders tab. Feels outdated compared to the other tabs in Seller Active.

Michael K.
President in USA
Elektrische/elektronische Fertigung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Been using it for years, saves time. Highly Recommended for Multi Channel sellers!

5 letztes Jahr

Kommentare: Been using SellerActive for about 3 years now. Great for selling on multiple channels and would like to streamline inventory management in one place.

Vorteile:

From trying out other similar services out there, by far SellerActive is most feature packed as with great pricing options! Support needed was answered promptly and resolved right away. Pricing adjustment through single website is very handy as well. The statistic page gives you detail information for important data that may help you further your sales.

Nachteile:

Wish more popular integrations happen faster, but the support always happen. You can message them future support for different market place, they can help you give you good idea of time line on integrating them.

Antwort von SellerActive

letztes Jahr

Michael, Thank you so much for this review. We really appreciate you being a customer and helping share the word about us. We're here for you anytime!

Andrea S.
Inventory Manager in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Extremely valuable and functional.

4 vor 4 Jahren

Vorteile:

Being able to sync up quantities and lead times across multiple marketplaces so that if an item sells on 1 marketplace it will deduct automatically from all marketplaces has been huge for our company. That feature has allowed us to significantly increase our sales over the last year. Another big pro for us is being able to bundle individual components to kits and sets.

Nachteile:

The processing time when uploading files is inconsistent. Uploads will be processing fast and effectively for a while and then suddenly it will slow down significantly. The development team never seems to know what causes the slowness to occur randomly. Unfortunately, that issue has been an ongoing frustration with still no clear resolution. The only upside is that eventually SellerActive begins to run smoothly again. It seems that SellerActive will go through a slow phase every couple of months and it lasts for about a week.

Antwort von SellerActive

vor 3 Jahren

Hi Andrea, we just saw your review at the top of our Most Helpful list and realized we never responded to you. Thanks so much for this great review, we really appreciate it. We also hear your feedback on uploads, and are in the process of upgrading this service as we speak. Look out for a significant upgrade in early 2019, and feel free to get in touch with us if you have any questions. Thanks!

Troy M.
Owner in USA
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good for some things

4 vor 3 Jahren

Kommentare: Nice guys, but not a match for anything with Shopify or with QBO.

Vorteile:

Brings all my channels into one dashboard and easy shipping.

Nachteile:

Does not integrate with Shopify well. Orders that are discounted in Shopify, ie 10% off, report at full price in Seller Active, thereby your sales reports are not accurate. Also, POS sales do not report at all, thereby your inventory is not accurate. Does not integrate with Quickbooks Online.

Antwort von SellerActive

vor 3 Jahren

Hi Troy, thanks for reviewing us, we appreciate you getting in touch. Sorry it's taken so long to get back to you ¿ we were working with Shopify on the notes from your review. Unfortunately, Shopify doesn't display discount promotions per item. However, since your review posted, we've worked with Shopify to update SellerActive orders reports to account for discount promotions. As for POS Sales, we've taken your feedback on board and are looking into the issue. Thanks again for sending this info through.

Doug S.
Ebay Listings/Inventory Management in USA
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Extremely impressed

5 vor 4 Jahren

Kommentare: This program streamlined our inventory management needs. It has been amazing to see a company that's so dedicated to helping their customers. There have been so many features that we request that have been implemented not only custom to our account, but also into the base program. It's very responsive and very easy to use.

Vorteile:

The overall ease of use. The responsiveness of SellerActive to not just take suggestions, but to actually implement desired features. Very useful features

Nachteile:

At times the customer service isn't as responsive. When a feature is requested we never receive notice of it's implementation and end up contacting them again only to find our feature request had been fulfilled. Every so often, maybe for a week every 3-4 months, the upload process speed can be very slow...4+hrs to process 20 lines when normally it would take under 1min.

Staci H.
Online Listing Manager in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User friendly at a great price

5 vor 4 Jahren

Kommentare: It has increased our ability to list more items and keep our margins where we need them to be. User friendly interface with few hiccups.

Vorteile:

I love that SellerActive brings in all of the listings from each marketplace and doesn't require me to manually put each listing into their platform (which is how ChannelAdvisor worked). It's a great value for the money and the customer service is always prompt and eager to resolve any issues that we've had arise.

Nachteile:

A few of the features, like deleting a listing from a particular marketplace for example, don't seem to work correctly and the listings have to be deleted within the SellerActive platform as well as the marketplace platform (doubling the work).

Verifizierter Rezensent
VP Revenue Management in UK
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good Platform with further opportunities

4 vor 4 Jahren

Vorteile:

The channel manager is amongst other good channel managers and can be utilised to provide all the important information required to be able to manage all hotel distribution.

Nachteile:

The software itself is a good platform, however, the support team need more work doing to them. Whilst the company have a support structure it is not robust and could do with a ramp up.

Antwort von SellerActive

vor 3 Jahren

Thanks for getting in touch with this review. We're glad to see that you like our channel management capabilities. We also appreciate your honest feedback, and have alerted our support team to this review so we can continue to improve our services. Thanks again!

Paul K.
President in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Wonderful service and great support

5 letztes Jahr

Kommentare: As a family owned business and after being in business over 40 years, we deal with thousands of suppliers. Sadly, I can count on one hand the vendors we use that have exceptional service. I'm proud to say SellerActive is in that small percentage of incredible service providers. Not only is their software on the cutting edge of technology, but the fact that I have gotten to know them personally and never have to wait for someone when our techs need there help is very refreshing. They truly take pride in what they do and also actually care about the customer. So glad to have them on our side.

Vorteile:

Incredibly easy to use and full support by a very educated staff.

Nachteile:

Our tech department has not found any issues with the software or service.

Antwort von SellerActive

letztes Jahr

Paul, Thank you so much for this review. We really appreciate you being a customer and helping share the word about us. We're here for you anytime!

Alex P.
Administrator in USA
Unterhaltungselektronik, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Selleractive outdoes other solutions in integration and price

4 vor 4 Jahren

Kommentare: Speeds up our day to day with multi marketplace presence

Vorteile:

We like the number of integrations it allows, streamlining much of our day to day operation. Price rules are quick and easy to use. Constant updates help overall. It is reliable and scarecely has any down time or interuptions.

Nachteile:

Needs alot of smart features added, including reporting and automation. It has had a few glitches where orders were duplicated.

Jaime W.
E-commerce Manager in USA
Kunst & Handwerk, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

SellerActive is Awesome!

5 vor 3 Jahren

Vorteile:

The repricing tool is great! We have items that need to be priced a certain way and the pricing tool allows us to create different pricing strategies to accommodate those requirements. Inventory syncing across all selling channels is a huge time saver. Communicating with support has been very easy as well.

Nachteile:

Would like to see a column that shows the fees.

Antwort von SellerActive

vor 3 Jahren

Thanks for your review, Jaime! We're glad you're enjoying the software and our repricing tool. We appreciate the feedback on a fees column, and have submitted your idea to our team as a product request. They're going to take a proper look at what it would take to add this function, so stay tuned. In the meantime, you can utilize reports to view fees. Thanks again!

Sabrina P.
Director of Internet Sales in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Wow! I can't believe how amazing this platform is! Everyone I've worked with is EXCELLENT!

5 vor 4 Jahren

Kommentare: I don't have to spend that much time on each and every listing. I can do everything in bulk which is GREAT.

Vorteile:

The easiness of it. It's so much better than the platform we left and with the new resources soon to come out I can't wait for just how much better our experience will be.

Nachteile:

Eh, the initial start up was a bit stressful, as I am not proficient in Excel. It would have been lovely if that part was magically done for me. Haha.

Antwort von SellerActive

vor 4 Jahren

Thank you for the review Sabrina! We can't wait for you to see some of the new tools we are getting ready to launch. You will love it.

Laure S.
Owner in USA
Sportartikel, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

As a non technical person the experience has been good! Staff are excellent to work with!

4 vor 4 Jahren

Kommentare: syncing all my marketplaces.

Vorteile:

I like the reports. As the support staff guide me through it, it gets easier to use. Hard to say at this point, It has many options within the software that I have not used yet.

Nachteile:

That it doesn't pull in cost of item, from marketplaces. I have to place it in twice. I have not used all the categories of the software yet.

Evan A.
Director of Third Party Sales Channels in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software is buggy and has caused multiple cancelations

3 vor 4 Jahren

Kommentare: In the past, we used Seller Active as a repricing tool. As we have decreased selling other companies goods, we have transitioned into using Seller Active as a inventory management tool. Seller Active is supposed to keep our inventory levels at Amazon and eBay the same.

Vorteile:

Overall the application is easy to use and straightforward. The repricing tool did allow us to hold the buy box for longer and did increase sales.

Nachteile:

This application is very buggy. The inventory management is sub-par at best. Skus will be relisted when you have zero quantity on hand. Still working with the customer service department on this one. Overall our cancellations have increased as a direct result of using Seller Active.

Antwort von SellerActive

vor 3 Jahren

Hi Evan, we just noticed that we never responded to this review. Please be assured that your feedback was noted at the time, and much of what you said has been added to our plan for SellerActive's app relaunch, coming in early 2019. Stay tuned, and thanks for your honest feedback.

Jonathan Q.
Owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Makes selling in multiple marketplaces easy as 123

4 vor 4 Jahren

Kommentare: ability to open in more marketplaces.
Not much to say about what is not good with software. I can only say that where selleractive lacks, you guys already have a third party integration software that covers that. In the end, cost adds up.

Vorteile:

The software truly updates inventory in real time. Listing feature is really awesome, can't wait for the new features for other marketplaces. The software has really freed up alot of my time to do other aspects of growing the business.

Jim S.
Owner in USA
Sportartikel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We used SellerActive and then temporarily canceled but noticed a huge difference in sales.

5 vor 4 Jahren

Kommentare: Increased sales

Vorteile:

The ability to use holders for selling on multiple sku's with different quantities. Channel Advisory makes you purchase another program for this and its hundreds of dollars a month more.

Luis R.
Luis R.
E-Commerce Business Development in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Tool A bit pricy

3 vor 3 Jahren

Kommentare: I was looking for an integrated solution for Repricing, Channel Management, and Key Marketplace Integration. Seller active value proposition is the closest for what I was looking for.

Vorteile:

Great repricing tool and the order management feature is great, easy to use and connect to the omnichannel accounts. The customer service is not outstanding but usually you have responses on a timily manner

Nachteile:

The latest changes regarding inventory management is still unstable, managing the Amazon FBA inventory the filters are not as responsive as in the past

Antwort von SellerActive

vor 3 Jahren

Hi Luis, thank you for your honest feedback. We are always looking to make sure our sellers are having a positive experience and will take your thoughts into consideration as we move forward. Your rep will be in contact shortly to discuss plans moving forward. Thanks again!

Barbara R.
owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pretty good so far. They respond well to issues and work to resolve and assist.

4 vor 4 Jahren

Kommentare: inventory sync

Vorteile:

It is Simple to get started and very good assistance to onboard with lots of opportunity for training.

Nachteile:

Everything but inventory is geared toward amazon and nothing else. Cannot put different stock levels for different items and titles show the same on all although actually different.

Matthew B.
Owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Love the people, great support. Takes some time to get the hang of things.

5 vor 4 Jahren

Kommentare: Management of inventory across platforms, and super customer service and tools.

Vorteile:

Great integration, great customer service, great training and help. Fast response. Lots of options and tools

Nachteile:

Very high in price especially if you get up there in orders. I wish there were more pricing options.

Chris H.
CEO in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very Buggy - Over 6 mo. and couldn't list all our products to Amazon through SellerActive

1 vor 7 Monaten

Kommentare: Buggy software, rude support, upper management won't even talk to customers so you're stuck.

Vorteile:

They SOLD us a long list of features. To be blatantly honest, I never got to try many of them. Spent too much time submitting bugs and waiting for them to get fixed.

Nachteile:

Bugs and more bugs. They advertise a seamless Amazon listing integration but in reality, it doesn't even work. We spent over 6 months using and trying to upload products, but each upload had its own challenges and bugs. They literally gave up on our company with all the bugs and released us from our contract, and STILL charged us even though we lost thousands while waiting for bugs to be addressed.

Abby B.
eBay Listings in USA
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

SellerActive is a great tool for keeping track of inventory.

5 vor 4 Jahren

Kommentare: Inventory management, the ability to sync SKUs & products from various marketplaces into one place, bundling.

Vorteile:

The ability to sync multiple accounts to this software makes things so much easier as far as inventory management goes. The ability to allocate quantities across multiple stores is extremely useful and helps prevent overselling.

Nachteile:

Uploading large files can take some time which can be frustrating, but in general I have very few complaints. SellerActive has been a great tool overall.

Verifizierter Rezensent
SEO/SEM & Digital Marketing Strategist in Kanada
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Decent amount of options for the price

4 vor 4 Jahren

Vorteile:

I tried this software through a scheduled demo and needed help with repricing my products unilaterally over my e-commerce websites and platforms such as Amazon. I was pleased with automation and the order management this platform brought.

Nachteile:

I disliked the limitations of certain options such as API integration and promises unattained. The particular part of winning the buy box in Amazon was absolutely false, which caused us to switch to another platform.

Antwort von SellerActive

vor 3 Jahren

Thanks for your review; apologies for taking so long to get back to you. We're sorry to see you go, and wish you the best of luck! We are currently in the process of building a significant upgrade to SellerActive, which we hope to release in early 2019. If you're shopping around for e-commerce management software again in the future, we hope you look us up.

Carlos P.
Account Director in USA
Unterhaltungselektronik, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very Attentive to any issues.

5 vor 4 Jahren

Kommentare: Repricing, inventory reports. Managing inventories throughout all the marketplaces.

Vorteile:

Ease of use. Every time i have a question i can talk to someone and they will help immediately. Every question i have they answer.

Nachteile:

Reports with specific details but they are working to make things better. Only other thing is to post on different marketplaces i would need different excel files.