Über DoctorConnect
Vollständig fokussiert auf die Patientenkommunikation und -bindung zur Verbesserung des Umsatzes, der Patientenversorgung und der Onlinebewertung der Praxis.
The product is very easy to use. DoctorConnect integrated well with our practice management software.
I haven't found anything at this point that I don't like about it.
Nutzerbewertungen filtern (46)
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Nutzerbewertungen filtern (46)
Sheri
Best customer service!
Vorteile:
It is very easy to navigate. They have the BEST customer service!! They always attend to any issues that may arise immediately and always fix to our satisfaction.
Nachteile:
Nothing at this time. We are overall very happy with this product.
Antwort von Adtel International
letzten Monat
We appreciate your business Sheri, and we hope to continue to benefit your practice for years to come.
Joshua
In Betracht gezogene Alternativen:
DoctorConnect, great product, terrific staff, and swift customer support!
Kommentare: My overall experience, as a main user and implementer of the software within our practice, has been nothing but positive. They have taken time to train me and my team with excellence and diligence. Any issues or questions have been worked on and resolved almost 100% of the time within 24-hours (unless the project required more time). My account manager and every developer/IT staff member has been extremely helpful, kind, and professional.
Vorteile:
DoctorConnect, hands down, has saved our administrative support staff hours! The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us. We are able to save time and money by reaching our clients the way they want to be communicated with (text, call, email) while reducing no-show/cancelations. We are able to catch many no shows before they happen by communicating with clients that have not previously confirmed their appt with a quick and easy text! We were able to create many pre-defined templates, based on our admin/client needs, that helped us streamline our admin communications with little to no training while increasing effective client communication with little confusion.
Nachteile:
There's not much that we don't like about DoctorConnect. One drawback is their "Waitlist" feature. From what I was told, it's still beta. I am tech-savvy and I still have not been able to figure out how to use it in a way that it would not create my team more work or extended training. Although, I did speak with their team of developers and my account manager and gave feedback that they have gladly taken and welcomed. I expect this feature to be one of their key features that will only complement its success. This automation will help save our practice more time and money once it has been perfected.
Dr Marilyn C
Contract is worthless
Kommentare: When I went to cancel as we were changing software systems which had a "built-in" reminder system, I sent the 90 day notification AS PER OUR CONTRACT to cancel and was told it doesn't matter and we would be billed until the end of the contract. So why put a cancellation clause in the contract? Very unhappy with [SENSITIVE CONTENT], the customer service account representative. Would not recommend this system.
Vorteile:
it was okay. Lots of problems with confirmations as our patient demographic is older and not used to texts/emails. Had to leave more messages than it was worth making my staff do extra calling.
Nachteile:
See above. Difficult to integrate with our current software system making more work
Selene
Effective service, with exemplary customer service!
Vorteile:
The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders! You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.
Nachteile:
It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!
Melinda
Great Software
Vorteile:
I like that the staff can communicate with patients about their appointment. They can reschedule or cancel by text if needed.
Nachteile:
I would like to see reviews and surveys part our our package
Anna
DoctorConnect Reminders
Kommentare: DoctorConnect has allowed us to decrease client no show rates and has allowed staff members that were previously doing reminder calls to focus on other business processes. The vendor has worked with us on several customizations specific to our business. We started out with 3 separate states and continue to deploy to additional states. They were able to accommodate our request for scheduling/reminders for a stand-alone implementation that doesn't pull reminders from an electronic health record management system.
Vorteile:
Implementation was very easy. The sales manager and support staff are very professional, responsive and friendly. Bulk messaging is a huge selling point for us. They provide excellent end-user training at implementation.
Nachteile:
A robust end-user documentation is not provided and would be helpful.
Emmett
Doctor Connect Review
Kommentare: Overall, it has been a very good experience. Ed Erby reaches out to the office frequently to make sure that we don't have any problems and customer service is very responsive to our needs.
Vorteile:
Ease of use and functionality to reach patients. This software has reduced the practice's no shows by over 60% and is cost efficient.
Nachteile:
Had to get stand-alone version because no patch was available for my EHR at the time program was implemented.
Tricia
Doctor Connect
Kommentare: We were very happy with the implementation of this product. All of the people that we worked with were so helpful and kind. Rozell was so timely in getting information to and from us and assisting each step of the way with the implementation. When we have questions or any issue, it is addressed immediately by the support staff. It was a very seamless implementation. We are very pleased.
Vorteile:
This product was easy to deploy, is easy to use and is such a great way to communicate with our patients. Doctor Connect allowed us to better connect with patients while saving us time by eliminating daily confirmation calls to patients. We are able to send forms immediately and they are completed by the patient and returned to us automatically.
Nachteile:
I don't have any complaints about the software and have not heard of any from staff.
Kim
5 star software program!!
Kommentare: This program has freed staff up to do other work. Many hours were spent doing reminder calls!
Vorteile:
This software is great for appointment reminders!! Also has the ability to free text patients back and forth! This allowed us to have patients check in via text from the parking lot during the covid pandemic. Many of the software programs we looked at did not offer this option. The customer support has always been very prompt.
Nachteile:
The main issue we have with the software is not being able to change our reminder messages in house. However our support person is always extremely prompt at changing them for us!
Jennifer
McNaughton Plastic Surgery
Kommentare: 5-star all the way!! Customer service with our account manager was nothing less than perfect!
Vorteile:
Everything, our clinic needed an appointment reminder system that offered two-way integration with our EMR (Nextech) and were also looking for patient satisfaction surveys that would meet criteria with MIPS. DoctorConnect provided both of these things and more. Our account manager easily explained the entire system and all it offered as well as set us up quickly. DoctorConnect is also the most cost-effective software for all it offers. Our practice is extremely happy with the software!
Nachteile:
I have nothing I don't like about this software.
Antwort von Adtel International
vor 2 Jahren
Thank you for your wonderful review! We try to be careful to ask the right questions to insure the software meets your needs. We are so pleased you were happy with the quick, easy set up. We will work diligently to make sure you continue to be well taken care of.
William
Appointment Reminders Made Easy
Kommentare: The DoctorConnect Support team has been outstanding to work with. They helped us customize our Survey eMails, and they were easy and excellent to work with.
Vorteile:
DoctorConnect syncs with our web-based PM system, and has delivered outstanding appointment reminder and review/survey collection for us for several years. We've not any a single technical glitch in since we converted to them in early 2016.
Nachteile:
We knew going into the selection of DoctorConnect that it would not be a bi-directional interface in the short-term. The 1-way interface presents 1 or 2 predictable problems but it is not a major issue.
Joann
Always a positive experience with the team at Doctor Connect. They are pleasant and receptive.
Vorteile:
It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible.
Nachteile:
the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder.
Emily
All offices need this!
Kommentare: Doctor Connect has helped remind patients of appointments, get new patients scheduled, and received messages from our patients! We Love it!
Vorteile:
I like the ease of using it & the support team! They answer & fix anything immediately while going above & beyond to be helpful!
Nachteile:
I do not dislike anything about this software! I would tell anyone to get this product! Nothing negative to say!
Megan
CARTI Feedback
Kommentare: They are fast to help when we run into issues. Patients like it. We have a very complex scheduling system and we use many different EMR's between different specialities and Doctor Connect always finds a way to work with us.
Vorteile:
My team loves that they can easily text back and forth with patients and resolve their issues without having to pick up the phone. When they are in clinic all day it makes communicating easier.
Nachteile:
I really do not have anything to complain about.
Pat
WOW! That's the best I can instantly come up with. It has streamlined the office tasks tremendously.
Kommentare: Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income.
Vorteile:
Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied.
Mignon
The staff is very friendly and extremely helpful
Vorteile:
Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved.
Nachteile:
I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them.
Neil
DOCTOR CONNECT "An amazing software for patient communications"!
Kommentare: Overall a very well thought out software that has improved our organizations communications with our patients as well as a time saver for our staff.
Vorteile:
Improved customer communications. Improved staff time management. Less overtime. The ability to reach out to a specific group of patients (individual physicians and/or locations). Example: Inclement weather, unforeseen delays or absence of physician, etc. Very reasonably priced. Superb Customer Service as well as support. Less incoming phone calls allowing more time to focus on the daily tasks. Improved No-Show Rate.
Nachteile:
Can't think of anything that I dislike..
Cindy
Love this software! Very user friendly and Rozell our rep is outstanding!
Kommentare: We are now saving staff time from having to make these individual calls to the large volume of patients seen daily within our practice. The secretarial staff is now making better use of their time in preparing the physician clinics.
Vorteile:
The functionality of being able to do an emergency blast to all patients within the doctors schedule when the office has to be closed for inclement weather. Used it and it worked great!
Nachteile:
Haven't had any cons that I've faced yet! Any hiccups that occurred when we were first loaded and began using were immediately taken care of. Very impressed.
DEVIN
Great System!!
Kommentare: If we have to cancel appointments, we don't have to call patients. You can send them a message.
Vorteile:
Easy to navigate! This system saves a lot of time.
Nachteile:
I really haven't had any problems. It has worked really well for our practice.
Raquel
FGC review of DoctorConnect
Kommentare: Our overall experience has been outstanding, from the product demonstration to where we are now. Everything works as it should, we have decreased our no show rate and consumers love that they can get a text or an email to remind them of their appointments.
Vorteile:
The feature I like the best is having the ability to two-way text with our consumers.
Nachteile:
Our previous system was very outdated and had a lot of flaws. When we began using DoctorConnect is was a major upgrade for us. I do not have one complaint about them, I love all of the feature we are using so far!
Sylvia
Great customer service
Kommentare: Great experience.
Vorteile:
Customer Service and reliability. When changes are needed, they are made very quickly.
Nachteile:
There is nothing I dislike about the product.
Amy
ADD/ADHD Diagnostic & Treatment Center
Vorteile:
Organized, easily accessible, fast & efficient, convenient.
Nachteile:
inconsistent at time, will say patient rescheduled when patient did not reschedule.
Glen
WE have Used Dr Connect for several years with wonderful Results
Vorteile:
WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective
Carrie
DoctorConnect for Acupuncture office
Kommentare: We use DC as a stand alone scheduler
Vorteile:
It saves so much time by doing the reminder calls for you! It makes communication between patient and staff so much easier with text or email options. DoctorConnet support staff does a fantastic job of training, explaining and helping you with customization of the software. It is nice to be able to open DoctorConnect wherever you are, not just in the office.
Nachteile:
You are unable to ''edit'' an appointment. It must be completely deleted and re-entered if there has been a change of any kind (time frame / service / etc). It is not visually as good as other scheduling software I've used. It would also be nice to have a print feature, to print out the daily schedule.
Nancy
DoctorConnect
Vorteile:
The product is very easy to use. DoctorConnect integrated well with our practice management software.
Nachteile:
There is nothing for me to note in this section.