Spidergap 360 Feedback Erfahrungen

Outclass tool with fantastic customer service and excellent functionality

Kommentare: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Vorteile:

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Nachteile:

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Spidergap is a rare gem!

Kommentare: This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

Vorteile:

The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.

Nachteile:

The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.

Very easy to use

Vorteile:

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Nachteile:

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

HR Director

Kommentare: We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures.
It made my job easier, THANKS!

Vorteile:

It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them.

Nachteile:

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

Amazing Experience so easy and useful to use.

Vorteile:

The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results.

Nachteile:

It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review.

Gather feedback you can use

Vorteile:

The software is completely customizable. The only limits are your own imagination. They provide tools and resources to help guide you in the right direction and determine how to convert the data collected into actionable steps. The software is very user friendly and there are endless resources available to help fill the knowledge gap. They also have attentive and supportive customer service that ensures your success in implementing this tool.

Nachteile:

The only thing that would make things easier is if the software connected to our HRIS system and could pull the data fields directly from there rather than having to create spreadsheets to upload into the system.

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

Vorteile:

This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product.

Nachteile:

The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly.

Spidergap helps people unleash their potential

Kommentare: Really great experience, already recommending the tool internally and externally.

Vorteile:

I recently evaluated the Spidergap 360 degree feedback tool. I was delighted on how easy it was to setup and customise. I also liked the questions and appreciated the thorough report that I received.

Nachteile:

Adding the emails one by one is troublesome and error prone. Maybe some kind of AD integration would be beneficial, not sure if it is possible.

Really favored with this application

Vorteile:

Tool of great utility, excellent the approach in the personalization of the questionnaires, since it is adapted to the required needs, its functionality is very practical.

Nachteile:

It does not have autoguardado. In General: Easy management of the tool, being able to select the people you require to be aware of the progress of your management is a great help.

Excellent Product on Every Level

Vorteile:

Super user friendly Intuitive Easy to find and understand knowledge library

Nachteile:

I wish there were more options to customize my report.

Superb Customer Support

Kommentare: My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

Vorteile:

The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

Nachteile:

Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

Moderate, great client assistance and a simple to-utilize administration

Kommentare: Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue. This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.

Vorteile:

The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.

Nachteile:

The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them. The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.

Spidergap is great!

Kommentare: My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it.

Vorteile:

What I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible.

Nachteile:

I wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot.

Great real-time 360 feedback ...

Kommentare: Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.

Vorteile:

Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!

Nachteile:

I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.

Best 360 Feedback Tool I have tested so far.

Kommentare: Fantastic! Any software that includes customizable features puts the customer first instead of profits. Keep up the great work.

Vorteile:

The process from registration to try-out to eventual report generation is well guided. The design is simple and easy to learn. Honourable mention to the customer support team who are just amazing!

Nachteile:

Haven't found anything yet :-) The experience has been quite pleasant.

Unmatched Product and Service

Kommentare: I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had. Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage.

Vorteile:

Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.

Nachteile:

The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.

Incredibly easy to use and very intuitive

Kommentare: Electronically manage all our assessment needs

Vorteile:

I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good.

Nachteile:

The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator.

Spidergap

Kommentare: I was asked to identify a 360 tool that was simple to use, configurable to our needs (in support of a leadership programme) and that had face validity (especially as the organisation is relatively new to 360).
Spidergap has been an excellent choice. I have been impressed by the initial explanation of the product, the ease of use and efficacy of the self authoring tool in giving us what we need. And the customer support throughout (the product is easy to use, nevertheless we had all sorts of questions).
I have also been impressed that the Spidergap team has both excellent technical knowledge and organisation/people development know how. They have consistently been able to help.

Exceeds my expectations

Vorteile:

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

Nachteile:

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Spidergap review

Kommentare: I am very satisfied with my overall experience!

Vorteile:

Easy to use, inclusive of basic steps of 360 degree feedback procedure

Nachteile:

A little bit old UX. I would like to experience a more modern front-end

Long-term Spidergap User

Kommentare: We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback.
We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.

Vorteile:

Very easy for feedback providers to use - we've never had anyone say they don't understand how to use it. So easy to set up a new project based on previous projects and then edit the design Clear, crisp outputs and reporting

Nachteile:

I have nothing to add to this 'Cons' section

Flexible 360 tool for consultants and companies

Kommentare: Spidergap has allowed us to offer our clients a level of service for 360 degree feedback we weren't able to offer before. The tool is easy and economical - and also follows 360 degree feedback best practice. We have used it for large and small projects and the structure easily adapts. Being able to customise to our client requirements is invaluable. Sometimes I'm hesitant to recommend software due to poor support, but the absolute opposite is the case here. The customer service I've received for a range of queries and assistance requests had been nothing short of excellent. Highly recommended!

Spidergap Website Review

Kommentare: It was good and exciting, and it had minor disadvantages.
The experience was good and informing.

Vorteile:

The most thing I liked about this site was it give the user options to choose from and that makes it easier for the user even if the user is using the site for the first time.

Nachteile:

I strongly suggest that a demo video be included in site so that it can be easier for the user to fill in the questionnaire and typical explames of the questionnaire. I honestly didn't like that because it took me a while to understand and that might make someone leave the site.

A very easy and exceptionally effective 360 Feedback Tool

Kommentare: Very easy to deal with - great introductory demo call, simple pricing, really easy and effective tool to get 360 feedback. Highly recommend the whole thing.

Vorteile:

Very easy to set up and administer, excellent online step by step guidance plus access to real people if you need help. A great standard set up but quick and easy if you want to customise any part of it.

Nachteile:

Nothing really! All worked brilliantly. It would be difficult to find anything which could be improved

Does exactly what you want from a 360 tool at a fraction of the cost of other systems

Vorteile:

the simple interface that make its very quick and easy to use coupled with customisibilty (yes that is a word!) of the report. The ability to make as many changes and as you want without being charged extra or having to wait for a developer to do it for you.

Nachteile:

I am being very nit picky, the invite emails come from the project owner rather than the individual who is asking for 360 feedback (although they probably would have fixed this by now)