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Über Gusto

Gusto erleichtert kleinen Unternehmen die Gehaltsabrechnung, die Erbringung von Sozialleistungen und das Personalwesen auf erfrischende Weise.

Erfahre mehr über Gusto

Vorteile:

It is super helpful especially for start ups when there might not be a designated HR person and the support staff is very helpful.

Nachteile:

Hard to set up, produces the wrong information, is hard to correct, little to no customer support.

Bewertungen zu Gusto

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,4
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,6/10

Gusto hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 3.849 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (3.849)

Stephen
Stephen
Founder
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gusto is the iPhone of Payroll

5,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Fabrizio
Fabrizio
Architectural Designer in Kanada
Verifizierter Nutzer auf LinkedIn
Architektur & Planung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great and Simple Time and Expense Tracking Product.

5,0 vor 2 Monaten

Kommentare: Useful tool and the management quality is productive and i like the management of payment operations and collaboration through different projects.

Vorteile:

The tool is amazing and reliable especially on various projects employees database management and the project financial data analytics generation is impressive. The platform has nice resource management capability and the payrol reporting and project expense management this software is perfect.

Nachteile:

Easy and very stable payroll management solution which is very simple getting started and no issue to report.

Juli
Chief Accountant in USA
Biotechnologie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Support Severely Lacking

4,0 letzten Monat Neu

Kommentare: If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.

Vorteile:

In general, the payroll features are easy to set-up and use.

Nachteile:

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

Jessica
Jessica
Owner in USA
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Ok until its not...just say NO

1,0 vor 3 Wochen Neu

Kommentare: Their customer service is the absolute worst. Seriously, if you ever need help, it takes days to get a response and then you will get multiple people. If you call in, you will wait, and then the person you get won't know the answer and will pass you to the "correct department" who will then have multiple people "help" you via email. They will say they will call you; they won't. They don't care about their customers. They don't care about loyalty. They don't care if they overdraw your bank account multiple times. Its sad, their interface and feature set are nice, but the problems that come when any little thing goes wrong- its a nightmare- go read through other reviews, those who have had problems have all left their platform. I thought it was just "those people" as I had minimal issues for 2 years. Then I finally had the big issue. Had their customer service been responsive, accepted responsibility, or made any attempt to keep me as a customer, I might have stayed. They didn't.

Vorteile:

User interface for employees is ok. It looks nice.

Nachteile:

For those searching if Gusto is a good choice...its not...I thought it was...had a few hiccups, nothing major...and then they overdrew my account, cool fixed it quickly, then I switched our benefits to them. They messed up the withdrawl dates, blamed me and then [sensitive content hidden] clearly stated they made the change), and then took no responsibility for it. Worst than that, then they penalized me bc the change they made overdrew my bank account bc it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!

Kira
Executive Assistant in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product at a Minimal Cost

4,0 vor 3 Monaten

Kommentare: Overall I am currently happy with Gusto as our payroll and onboarding solution. However if we continue to have issues with taxes, then we might change our mind in the future.

Vorteile:

I really like utilizing Gusto for payroll, onboarding, and tax management. The system is really easy to use and it streamlines processes very well. The payroll calculation is so easy and it only takes about 5 minutes to run payroll which is great.

Nachteile:

A few things I do not like about Gusto is the glitches, accountability, and response time from their support team. The system seems to glitch quite frequently which needs to be rebooted. We have had some issues with Gusto completing our taxes incorrectly or late which caused us to pay late fees and it was quite frustrating. Their response time on support tickets can be multiple days which is frustrating when it comes to urgent notices.

Wayne
Wayne
CEO in USA
Verifizierter Nutzer auf LinkedIn
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Online HR platform

4,0 vor 2 Monaten Neu

Kommentare: Utilized a 3P administrator to establish & set-up a structure for our org. Need a long learning curve to understand.

Vorteile:

Online all the time when you need it…easy to search & reference simple items & documents used regularly.

Nachteile:

Wish there was more intuitive interface on tax compliance & other non regular tasks.

Usha
Owner in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

One of the best payroll systems for small business

5,0 vor 2 Monaten

Vorteile:

Self Service tools that are intuitive and easy to use. Various tools Automation of payroll, hiring and reporting

Nachteile:

I am quite happy with the tools and features.

Ana
Bookkeeper in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Payroll Services

5,0 vor 2 Monaten Neu

Kommentare: We process Payroll with Gusto, it's easy enough.

Vorteile:

It's easy to schedule and pay employees.

Nachteile:

I like everything about gusto services.

Rachel
Project Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Payroll that does not disappoint

5,0 vor 2 Monaten Neu

Vorteile:

This system is not only easy to set up but the user end is incredibly friendly. The system tracks all of our payroll, PTO and tax information and all but runs itself. After having used a few other options this was by far the best value for our money.

Nachteile:

They used to offer a paycheck advance option that some of our employees took advantage of and this feature was removed.

Sasha
Owner in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gusto Super helpful for our business

5,0 vor 2 Monaten Neu

Vorteile:

I like how easy it is to use. It's easy to onboard our employees and make sure they're set with payroll.

Nachteile:

I did not like how the reporting isn't great. It's a bit messy and unreasonably. Hard to find what you need.

susana
Business admin in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

great for small bussiness

5,0 vor 2 Monaten Neu

Kommentare: Overall good experience for first time business owner

Vorteile:

it does quarterly reporting for you to IRS.

Nachteile:

manually enter data weekly bases or bi weelly

Karen
CEO in USA
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Payroll Processing Platform for Small Businesses

4,0 vor 4 Jahren

Kommentare: Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.

Vorteile:

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.

Nachteile:

Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.

Andrew
Systems administrator in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best payroll company out there

5,0 vor 3 Jahren

Kommentare: Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Vorteile:

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Nachteile:

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Milan
CPA, Financial Advisor in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Vimlan Tax Services LLC

4,0 vor 2 Jahren

Kommentare: Overall, 7 out of 10, could be better. It's better than most, but it needs to be better.

Vorteile:

-It's web based -one login for staff for access to all clients. -MFA ability for each login -ability to control which clietns assigned to which login. - like other payroll engines, it does automatic paymetns (immediately) and automatic filings - multiple reports available, quarterly/monthly/yearly, etc. - tracks PTO, SIck, and auto generates if needed, - great integration with Tsheets for time clock

Nachteile:

There is no ONE consolidated report for all clients on a custom period. EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client by client, NOT for all clients or selected clients as a consolidated report. Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done. There is NO mobile app. There is NO standard custom 401K year end "Annual census" report which ties in all the data points for a 5500 filing. Gusto also competes with providers for health insurance and 401K. Financial advisors like me only want Gusto to do the payroll part, not compete with us on the benefits part.

Corey
General Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Payroll done simple enough for ANY staff member.

5,0 vor 2 Jahren

Kommentare: Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.

Vorteile:

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Nachteile:

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

Thomas
Adviser in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Better than nothing

3,0 vor 3 Jahren

Kommentare: I am disappointed. I though I was getting a first tier payroll software with faster turnaround for less money. I got a lees than complete feature set with hit or miss service.

Vorteile:

It is easy to use and set up. It is much more straightforward than many of its competitors. Onboarding was mostly drama free.

Nachteile:

The system is not as robust and feature rich as its key top tier competitors like QB or ADP. Once we started using it we found features missing that we took for granted would be there. One of the key things that made us choose Gusto was the ability to give our staff direct deposit payments next day. In practice the design of the system makes that impossible for us. We discovered a glitch in the system that prevented us from properly reporting overtime in our state. Gusto was unable to find what was wrong or give us a workaround, We found one ourselves minutes from our payroll deadline. Customer support is erratic, with some folks providing helpful and timely support while others are not significantly better than us guessing . We kept getting routed to our designated representative when all we needed was a simple question to be answered. The time it took to locate and hook up with our rep was longer then it took to get an answer. Pro tip to customer support: If you don't know the answer, dont send me a link to some general background topic. It does not help.

Barbara
Owner in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Switching back to Square Payroll by year-end

2,0 letztes Jahr

Kommentare: Not at all pleased. I was hoping to love this but did not

Vorteile:

The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.

Nachteile:

Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.

Lance
Web Developer in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Gusto has won me over for life.

5,0 vor 4 Jahren

Kommentare: Time sheets, paycheck stubs, tax documents for my employees are all available to them without any extra work needed by me. Gusto takes care of it al.

Vorteile:

I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

Nachteile:

I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.

Coby
Vice President in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great payroll service for the little guy

5,0 vor 3 Jahren

Kommentare: Gusto is doing a better job than my previous payroll company for less money. They seem to really care about their customers and their experience.

Vorteile:

The payroll features make doing payroll very easy. The employees can log their times and I can easily verify them and sync it with payroll. I feel like this company really cares about their customers much more than my previous "large payroll provider"

Nachteile:

Site navigation can be a little bit difficult at times. I have to do some searching to find what I am looking for. Reporting is OK but could be better.

Bryan
Vice President, Finance in USA
Vorstandsbüro, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Terrible customer service, average system, Predatory Lender

1,0 vor 4 Jahren

Kommentare: The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Vorteile:

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Nachteile:

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

Bryan
Director Of Operations in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love and Hate with Gusto

3,0 letztes Jahr

Kommentare: If all you are doing is simple payroll processing then I think this is a good option for you. If you have many employees and you offer benefits good luck. Gusto has the worst customer service I would say in the industry. It is extremely hard to get help from their customer service. It seems like the thought and belief is pass the buck to someone else.

Vorteile:

This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.

Nachteile:

The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.

Jacquie
Program Manager in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Absolutely Love this Full Feature Easy to Use Product!

5,0 vor 4 Monaten

Kommentare: If I were to leave this world today, ANYONE could jump onto Gusto and fall right into step. That is how easy this program is.

Vorteile:

I cannot say enough about how much our company loves this product. If any company tries to sell us a product that claims to do the same things, we turn them down flat! So many companies are "Ala Cart". Not Gusto. We have been using Gusto since 2017 and hope that we can always use them. This is very user friendly, allows self-onboarding by the employee, allows time tracking for hourly employees, time tracking by project, handles your benefit plans, open enrollment, workers compensation insurance payments, payroll, taxes, new employee reports, tax reporting, W-2's, 1099's, payment of contractors both domestic and international (in November 2023, you will be able to pay international employees). Nothing is complicated in any way shape or form. Gusto is so stress free and works with many other programs. We use their partner EasyLlama for training (yes, that is a minimal fee payable to EasyLlama) and that is amazing. I can't say enough about how wonderful this is. If I ask the owners if they want to add a benefit, their first questions is always, "do they work with Gusto"?

Nachteile:

In 8+ years, I have not found a single negative thing with Gusto, even through COVID, they seemed to not miss a beat with their customer service.

Alex
Owner in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gusto - Payroll Simplified For A Busy Small Business

5,0 vor 4 Jahren

Kommentare: Overall, Gusto is a great software. It has added some automation into our payroll and business. It gives me the peace of mind that my employees are being paid on time, and that taxes and insurance are being handled correctly. The added PTO features, and the ability to add retirement, and healthcare in the same platform is amazing as well.

Vorteile:

We chose to move to Gusto when we looked to simplify and streamline our payroll. As a small business owner juggling payroll and all the other tasks associated with running a business, PTO management, HR management etc., was becoming a big time sink and we did some research and came across Gusto. Moving to Gusto simplified and automated many of those above tasks. It made it easier to track employee time off requests, made it dead simple and automated getting employees to fill out forms, and sign HR documents. And handling payroll, taxes, and such was so much easier after moving to Gusto. Once payroll was set up and configured, it runs on Autopilot. This allows me to know that payroll is being done every 2 weeks and that I have nothing to worry about. We hire a new employee and the employee is automatically added to the system and I know that everything is done correctly, including the workmen's comp insurance, etc. Overall, Gusto allows me to be more efficient with time and ensure everything is being taken care of.

Nachteile:

The hardest part for us and the least liked feature in Gusto is trying to set up net-zero paychecks for me and my partner. There was no easy way to set up a paycheck to go completely to taxes. It required some calculations and messing with withholding amounts. Would be nice if there was an easier way to implement net-zero paychecks.

Eugene
OWNER in USA
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Customer Support Non-Existent if you have a Tax issue

1,0 vor 2 Jahren

Kommentare: You have to monitor everything that is processed from them. My mistake. Do not rely on their quality. You have to keep tabs on everything.

Vorteile:

Online, payrol. my accountant had access

Nachteile:

Have a tax issue where Gusto failed to file 940 and was a year late on a 941. I didnt check this (foolish me, though I was paying a service for this). I have a tax liability now. The main issue is that if you call customer service, there is NO ONE beyond the front line service. NO ONE from the tax department will call you, speak with you, or give you an update. You will get a canned email "we are working on your issue". Its clear at this point, that they have canned my issue and are hoping I resolve on my own. I was told twice by the front line girl, that I should call IRS and ask for extension. My attorney said NO...gusto trying to get off the hook and state that you took over this issue from them. Ready to break down at this point. Small business that cannot afford to spend (35:26 on hold right now) every day calling them with them stating "Someone from Tax will call you back before the end of the day" Hot Take...the phone number of the tax preparer is on every 941...starting to call them bitching about this. I dont know whether I owe the tax, it was a reporting issue, payroll processing issue, no idea. CANT GET ANYONE TO GIVE ME ANTHING. FRUSTRATED...VERY VERY VERY FRUSTRATED. I would not recommend this service.

Pamela
President in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We've Been With Them Since Their Beginning

5,0 vor 6 Jahren

Kommentare: I would highly recommend them. Their site is so easy to use compared to other payroll companies (especially ADP). The people are nice and the price is great for all the things you get. They're more than just a payroll company.

Vorteile:

Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.

Nachteile:

Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"—the direct opposite of Zen. That's a total reversal that doesn't make sense. Also, deposits into employee accounts show up as Gusto rather than our company. Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero. I know, I'm nitpicking in both cases, but I had to think of something...

Jonathan
CEO in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

When you need them, they will disappoint

4,0 letztes Jahr

Vorteile:

Onboarding is convenient, integrated forms are nice

Nachteile:

The support has gone sharply downhill over the last year. They are hard to get ahold of, and minimally helpful when you do. Their idea of what part of your information you can have access to is really screwed up. When I requested background data, they told me they couldn’t, and then referred to a completely irrelevant part of the user agreement. I finally had to accelerate the issue all the way to the legal counsel who was abrasive rude, and essentially told me unless I produce a court order forcing them they’re not going to tell me my own payroll information.