Phreesia Erfahrungen

Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways

Kommentare: This product is such a cost saver and Time Saver for the entire practice

Vorteile:

The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver

Nachteile:

Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is

Phreesia is exceptional

Kommentare: Phreesia has been tremendous - it takes a large administrative load off of the front desk. The customer service is excellent, and definitely a great value.

Vorteile:

The customer service is second to none. They respond quickly and courteously, and if they didn't have the features we needed, they were very quick to make those features available.

Nachteile:

Some elderly patients don't love doing online check-in, but most of our patients find check-in easy and quick.

Check in process has become easier!

Kommentare: There are so many benefits to using Phreesia. From cutting down on the old school printing daily schedules, verifying every patients insurance one by one, then calling each patient to confirm appointment date/times to capturing required information via previsit in advance of the appointment.

Vorteile:

Phreesia has grown tremendously over the years with their features, it’s amazing too see how far they have become. To be able to utilize technology & have a software to make things more streamlined with the day to day check in process for our increasing patient population is a must!

Nachteile:

There are a few enhancements I have offered, which would be beneficial to Phreesia. Phreesia always has new features to offer, sometimes too many without making changes/updates to previous features.

Phreesia Experience

Kommentare: overall change is difficult but the Phreesia team truly listen and help and customized at our request to best fit our practice needs

Vorteile:

communication with the onboarding nad implementation team were very proactive and responsive.

Nachteile:

implantation time , Phreesia had some sort of update which delayed out time line which then interfered with other major projects in the office.

Phreesia Proud!!

Kommentare: Exceptional!!!! You truly have a great team at Phreesia. It has been such a pleasure.

Vorteile:

I am a tech, so I am impressed with all this application can do. Truly makes the job for our staff so much quicker and easier in all areas of their job. Integration with our EHR was impressive. Phreesia has an amazing team that goes far and beyond to make the Phreesia application work for you. Truly so appreciated!!

Nachteile:

Truly nothing. I have enjoyed my entire experience with the Phreesia team!!

Product does not function as promised

Vorteile:

Integration to our PM system (Modernizing medicine) is poor and does not function as advertised. Patients and staff constantly complain about errors and issues. Connectivity is also poor, in a sense that when you have a busier day and you're checking in multiple patients at a time, they may not appear checked in on the EMR system which creates double work.

Nachteile:

Patients show the front desk all the time that they completed their check in, however it does not reflect on the dashboard. Not as easy company to work with by any means, more headaches than anything else.

Excellent product with a lot of valuable features

Vorteile:

Daily census tracking to help identify staffing needs at a glance. Patient reminders and the fact they can go out via text and email since some patients may have either or. These are just a couple of the features I find most valuable from a patient access standpoint.

Nachteile:

Some of the E&B functionality can get confusing when payers aren't set up correctly, however, in these situations, the Phreesia support team has been great with not only helping resolve issues, but responding timely.

Phreesia has increased our revenue during our trial period!

Kommentare: I am very satisfied with the communication between the phreesia set up team and myself. They have been very helpful with following up and making adjustments as needed. Our set up was customized to fit the practice (telehealth only) and it has been working out great.

Vorteile:

I love the ease of the system. The system integrates with eCW EMR and cuts our office time in half, allowing to focus on other areas in the practice. Phreesia automatically sends the patients our practice consent forms and collects co payments during the check in process. We also customized our platform to allow patients with an outstanding balance to enroll into a payment plan. Many patients avoid our office calls when payment is due and have noticed patients prefer to enroll in payments plans on their own. We have seen a surge in old balances being collected these last two weeks.

Nachteile:

I would be happy if phreesia had a patient self scheduling option that integrated with eCW. Right now, patients make an appointment request through a phreesia custom form and we manually add that appointment into our EMR. We do have an alternative for established patients wishing to self schedule so we only need to manually schedule New appointment request. It's not too bad.

Game Changing Technology

Vorteile:

The best part of Phreesia is there attention to the account from their customer support team. The responsiveness and willingness to pay attention to your requests and account with real people helping is tremendous. They're always trying to improve and it's refreshing. [sensitive content hidden], our account owner, has been tremendous for us.

Nachteile:

The integration period for our office took longer than we hoped but overall I could not be happier.

It's okay, but not for older people

Vorteile:

I love that it helps make things paperless and it is easy to understand. Like that you can change the languages to help fit the needs of the patient.

Nachteile:

If the population using this was older, they often struggled. It was hard for them to navigate.

Love how much time Phreesia saves our office.

Kommentare: My experience with Phreesia is all positive.

Vorteile:

Phreesia has saved our office so much time. Most patients have filled out their paperwork before arriving to our office, and everything is uploaded into Compulink. The front office no longer needs to make a 100 phone calls a day to confirm appointments. The insurance department no longer needs to look up eligibility on several different websites. The billing and collections are way down, as most patients pay their copay and any past due balance before they even arrive to the office. I cannot say enough good things about Phreesia, as it has been a real time saver for our office.

Nachteile:

I have no complaints about Phreesia. It has exceeded my expectations.

Satified

Kommentare: Phreesia helps us collect balances, copays, change insurance and get all required documents completed by patients before the appointment which runs relatively smoothly and issues or problems we face with Phreesia seem to be fixed in a timely manner

Vorteile:

Phreesia makes the check in process for staff very very easy and speeds up the process overall at the checkin window getting patients seen faster

Nachteile:

I wish there were more inter office flags on Phreesia for different meaning for us

Very Beneficial

Kommentare: While using Phreesia we have cut down on the amount of reminder calls we have to make daily, our paper usage has decreased with the ability to send them out electronically. Collecting co pays and balances on account has increased with the option to keep a card on file.

Vorteile:

We have saved a lot of time with the appointment reminder function, along with all paperwork being sent out prior to appointment. Having our patients be able to pay online and keep a card on file has been a game changer. Customer support is always a great help when contacted.

Nachteile:

We had a few hiccups while integrating with our system, but they were great to work with and made sure everything was corrected. It would be nice if we could set patient reminders farther out than 3 days; we like to remind our patients a few weeks/months ahead of time in case they need to change the appt.

Phreesia kept us in business during the peak of COVID!

Vorteile:

Implementation process was relatively easy and you can always tweak features as you go.

Nachteile:

Electronic signatures are not yet available.

Phreesia Review

Kommentare: They are very on top of all communications and always try to solve all issues presented to them.

Vorteile:

Being able to verify patients insurance before they walk in the office.

Nachteile:

The fact you can't save a card on file unless the patient is on the schedule for that same day.

My Review

Vorteile:

Tech Friendly, it is super easy to use.

Nachteile:

There are to many communication issues, a constant "time out"

Phreesia Services

Kommentare: Phreesia was an imperative part of our check in process during covid and gave our patients the confidence and experience that pre check in offers.

Vorteile:

Pre check in feature is easy to use and also easy to customize to the practices needs.

Nachteile:

That some insurance companies choose not to participate, and that means we can not see E&B information

Medical Assitant User

Vorteile:

is easy to use very practical, the program itself is very easy to use.

Nachteile:

No Comments regrading this program is very easy to use.

Strong Implementation & Support Team

Kommentare: We are able to limit the paperwork sent to our patients and utilize the payment assurance options for patients, which limits collections efforts. We overall are able to streamline our check in process as well. Working with our implementation and support team has been amazing, our client services manager was amazing, we were able to change/customize all areas of Phreesia to best suite the needs of our practice.

Vorteile:

Phreesia is easy to maneuver--- all icons are visible & explain everything you need to know on dashboard.The eligibility and payment portions of Phreesia are stellar.

Nachteile:

The only difficulties we found was integration. Some of our information does not integrate. We found some of our patients do not take the time to complete some of their workflows, which makes it difficult for continued experiences.

Phreesia is the BOMB.COM

Kommentare: Phreesia has been an awesome experience from the very beginning. Integration and implementation went smoothly. Support is quick to respond and resolve concerns. The Phreesia team is undeniably helpful.

Vorteile:

Phreesia is easy to use for both staff and patients. Training new staff members is simple and thorough with the university. Patients don't have to keep or remember log in or password, helping ensure the majority of patients easily complete the registration for each visit, making sure we have the most accurate contact information on file.

Nachteile:

Insurance verifications are sometimes a hiccup. HMO and out of network plans are sometimes missed by staff since Phreesia shows it as active and complete. Staff has had to learn to check and double check benefit details in an attempt to catch these prior to the visit.

Increased collections and patient demographics

Kommentare: Our practice loves Phreesia, great customer service, log a ticket and the response if fast. Changes to interviews they work with us until it is perfect.

Vorteile:

Insurance verification is wonderful, it has cut down the time our billing department spent on the phone verify patient insurance polices. It has helped our practice increase our collections at the time of service. The reporting is wonderful, patient surveys, user data reports. Has great training features/videos and instructions.

Nachteile:

Integration with Allscripts Professional EHR with the patients medical history, still needs some work for the way we have to document in the patient chart for our quality programs to be able to run reports through our system.

Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...

Kommentare: From the beginning, the sales process was great. My sales rep truly knew the product and kept up with me when I had questions - I'm a tough sell for sure :) He understood the complexities of Family Practice and even offered solutions along the way. He worked well with my boss/decision maker and built a trust relationship with both of us. That's important! The implementation went very well, and the team worked very hard to ensure success - the team leader was amazing! The process prior to go-live included full discovery of our forms and workflows to find a general understand of how our practice really works. Then came the building of the electronic forms (with re-writes and testing), weekly meetings where the team leader kept me to task, and a virtual go-live that was seamless. My own team loved that we could ask questions on the first day, but there were not a lot to ask actually. The Phreesia implementation team has have been with us every step of the way, with little issues to be honest. And if there were, they were fixed, with explanations as to how to avoid issues in the future. The problem/case management is easy to utilize and the support team is highly responsive. My staff remain excited and engaged, and continue to love this product! When we learn something new, we love it even more. I believe Phreesia has a product that they truly care about, and they strive for success - which is what we definitely experienced here, start to finish.

Vorteile:

Phreesia has a seamless integration with our EHR - we use Athena. The check in process has been cut down to seconds (as opposed to up to 10 minutes at a time), which allows the staff to focus on other ancillary jobs, and less face time with patients. This is a good feature during a pandemic! Also, the reduction of paper utilizing the electronic forms that automatically flow into the charts has already given us a decrease in paper costs, and all the time spent getting forms to patients, and then having to scan all of that paper as well. Our clinical staff and providers appreciate the data imports of electronic forms and medical history updates, which means less data entry, and therefore less errors in the medical record. The clinical staff spend less time during intake, which allows for the provider to have more time in their face to face with the patients. Finally, the ability to quickly satisfy Quality Measures and Population Health requirements (we are Family Practice) is already showing a big improvement in our scores, which is part of our ACO engagement. Meaning, using the logic that Phreesia provides, required questionnaires due once a year are sent to the patient and then satisfied easily in their encounter. Phreesia also captures revenue swiftly and efficiently, and in one month we have seen a 6% increase in our Time of Service collections. I expect this to increase over time as staff (and patients) understand usage of the program.

Nachteile:

I see no cons at this time to using Phreesia. In the past there may have been a cost issue, but they have worked out better packages for practices who are interested.

Best full service product by far

Vorteile:

Ease of use, practice management integration, and patient surveys are fantastic. I appreciate the accuracy of insurance verification as well. This product truly does it all! Mobile check in, kiosk check in, patient reminders, messaging, and so much more.

Nachteile:

Customer service could be better- still good just not on par with the robust services that are offered.

Review of Phreesia

Kommentare: My experience with Phreesia has been great. They are always following up with any problems or questions I may have in a timely manner. They communicate with their clients for any new features or upgrades they have.

Vorteile:

Automatic insurance verification, patient messaging, includes credit card software

Nachteile:

When a patient fills out their pre-visit info and they have a change of address, I do not like how it automatically updates in Athena CPS. A lot of times, patients misspell words or don't use correct capitalization.

Patient intake and management

Kommentare: Benefits realized include Insurance verification, EMR integration and managing patient intake have all been a great experience. However, Phreesia is expensive and whilst we appreciate that Phreesia has a lot of functionality, it takes a lot of training and a keen eye to fully understand all the notification icons on the portal's home page.

Vorteile:

Integration with our EMR and having patient engagement with appointment confirmation. For applicable patients to be able to complete their gaps in care on the tablet for things such as ADHD, Risk Fall Assessment, Anxiety and depression.

Nachteile:

Integration with our EMR was not difficult, but stability or reliability of the system with numerous loss of some functionality. Text message limitations. It seems that the ability for patients to pay online through our website stopped working due to some problem with copying the HTML code from Phreesia to our website.