Über Phreesia

Die anpassbaren Lösungen zur Patientenaufnahme von Phreesia verbessern die Patientenerfahrung, erweitern die Mitarbeiterkapazität und verbessern die klinische Versorgung.

Erfahre mehr über Phreesia

Vorteile:

Increases patient engagement prior to coming into the practice. Increased patient revenue, decreased patient collection efforts.

Nachteile:

Ours has stopped sending completed patient reports to the printer. We work with mostly older patients and they prefer paper forms to the pad.

Bewertungen zu Phreesia

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,3
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,4/10

Phreesia hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 85 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (85)

Robyn
Robyn
Business Integration Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phreesia has been a wonderful asset to our practice. Our patients prefer this over paper.

5,0 vor 5 Jahren

Kommentare: We have saved time during patient Check-In and have been able to obtain accurate intake information in a very timely manner.

Vorteile:

Ease of use as well as access to ample support. Phreesia Support provides quick responses and is always available to troubleshoot any issues.

Nachteile:

I wish the tablets would take on a newer, more modern look, similar to popular tablets. They can be heavy for our older patients.

Carisa
Office Manager in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Phreesia Review

5,0 letztes Jahr

Kommentare: Aside from the software and how it has helped our practice, customer service from the very beginning until now is unmatched. I cannot say enough about the teams that I have worked with. They are patient, understanding and knowledgeable.

Vorteile:

Our implementation of Phreesia could not have come at a better time. We started Phreesia at the beginning of 2020. When COVID guidelines came about in March 2020, we were able to keep our doors open because patients could have their registration completed before coming to the office. They did not have to wait in the waiting room as they were able to bypass the receptionist and go directly into an exam room when the time came for their appointment. Phreesia has also helped us increase our A/R because of the email reminders we can send patients regarding their balances as well as the ability to set up payment plans that are comfortable for both patients and our office.

Nachteile:

There really isn't much to say as what we like least about Phreesia. We do have one common complaint among patients that the intake takes a long time but the information being requested is the same as on paper and necessary to their appointment.

Justine
Practice Administrator in USA
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...

5,0 vor 3 Wochen Neu

Kommentare: From the beginning, the sales process was great. My sales rep truly knew the product and kept up with me when I had questions - I'm a tough sell for sure :) He understood the complexities of Family Practice and even offered solutions along the way. He worked well with my boss/decision maker and built a trust relationship with both of us. That's important! The implementation went very well, and the team worked very hard to ensure success - the team leader was amazing! The process prior to go-live included full discovery of our forms and workflows to find a general understand of how our practice really works. Then came the building of the electronic forms (with re-writes and testing), weekly meetings where the team leader kept me to task, and a virtual go-live that was seamless. My own team loved that we could ask questions on the first day, but there were not a lot to ask actually. The Phreesia implementation team has have been with us every step of the way, with little issues to be honest. And if there were, they were fixed, with explanations as to how to avoid issues in the future. The problem/case management is easy to utilize and the support team is highly responsive. My staff remain excited and engaged, and continue to love this product! When we learn something new, we love it even more. I believe Phreesia has a product that they truly care about, and they strive for success - which is what we definitely experienced here, start to finish.

Vorteile:

Phreesia has a seamless integration with our EHR - we use Athena. The check in process has been cut down to seconds (as opposed to up to 10 minutes at a time), which allows the staff to focus on other ancillary jobs, and less face time with patients. This is a good feature during a pandemic! Also, the reduction of paper utilizing the electronic forms that automatically flow into the charts has already given us a decrease in paper costs, and all the time spent getting forms to patients, and then having to scan all of that paper as well. Our clinical staff and providers appreciate the data imports of electronic forms and medical history updates, which means less data entry, and therefore less errors in the medical record. The clinical staff spend less time during intake, which allows for the provider to have more time in their face to face with the patients. Finally, the ability to quickly satisfy Quality Measures and Population Health requirements (we are Family Practice) is already showing a big improvement in our scores, which is part of our ACO engagement. Meaning, using the logic that Phreesia provides, required questionnaires due once a year are sent to the patient and then satisfied easily in their encounter. Phreesia also captures revenue swiftly and efficiently, and in one month we have seen a 6% increase in our Time of Service collections. I expect this to increase over time as staff (and patients) understand usage of the program.

Nachteile:

I see no cons at this time to using Phreesia. In the past there may have been a cost issue, but they have worked out better packages for practices who are interested.

Cole
Staff Administrator in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Did not function as expected. Paid for a year and never used.

2,0 vor 5 Jahren

Kommentare: We received no benefit from this product. We paid for a year of service and never implemented fully as we found during set up and testing that it did not provide the service needs we expected. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs.

Vorteile:

Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice.

Nachteile:

Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them.

Savannah
Front Desk Manager in USA
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Platform with room to grow

4,0 vor 3 Jahren

Kommentare: Our practice constantly has ideas that could improve the administrator and patient experience. I have always been a Phreesia advocate however I wish our client success associates gave us a "progress card" that we could give to our physicians. I also think Phreesia's structural organization is constantly changing as I have had over 10 different account reps to which I feel as I have to retrain/reexplain our practice every time. Again, our overall experience with Phreesia is excellent - we highly rely and function off of Phreesia.

Vorteile:

The best part of Phreesia is everything it can do. If Phreesia is utilized to it's full ability the program pays for itself. Patient intake allows the physician to have updated and current information at every visit. We can collect and project pre collection for upcoming procedures, appointments, ect. It allows us to be knowledgeable in eligibility to know exactly what the patient's responsibility is. We are able to use data analysis to encompass how we are doing in almost every aspect; patient satisfaction survey, pre-visit utilization, collections and more.

Nachteile:

As smart and functional as Phreesia is, I wish there was more ability to customize to our practice. We are a large facility with 4 different locations and each location may have differences that I wish Phreesia would have the ability to customize differences between these practices. For example. If we need to close a location for a day, rather than send out an email to ALL patients it would be extremely helpful to send a notification only to the patients of which are scheduled at that location.

Tiffany
Administrator in USA
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Phreesia Review

4,0 vor 12 Monaten

Kommentare: I am unsure if I am wanting to try a different product out at this point. Phreesia has some great features but, the customer service aspect and limited functionality has made it tough to want to renew the contract.

Vorteile:

The best features are that the patients are able to check in, pay a bill and get Covid screens from their mobile devices sitting in their car. All forms flow into the chart as well.

Nachteile:

We need the ability to easily text patients that are not on the schedule for that day. Broadcasting is great but only used when all patients need to know information. Often, there are patients who we need to text but can not if they aren't on the schedule. Also, I have not been happy with customer service. We have had a ticket open for a week now where one of my receptionists can not log into Phreesia. Someone at Phreesia keeps closing the ticket. It is imperative that she gets the help needed as she is the only receptionist at that office.

Antwort von Phreesia

vor 11 Monaten

We're sorry to hear you were less than satisfied with Phreesia and look forward to improving your experience in the future. We pride ourselves on our product, reputation, and the high-quality standards that we maintain, so we would welcome a conversation to understand any specific feedback more thoroughly.

Megan
Patient Services Manager in USA
Medizinische Praxis, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Patient Services Manager

4,0 vor 3 Jahren

Kommentare: Overall I feel this has truly benefited our practice with the check in process taking less time, and more importantly balance/copay collection.

Vorteile:

I love the preregistration feature that allows patients to get checked in ahead of time for their appointments. This saves them time and the front desk when they arrive so their focus can be more on those that are new to the practice or walked in for our immediate care. I also like that with this same feature, patients can take care of payment ahead of time to avoid the awkward conversations that used to be had with the front desk asking for this.

Nachteile:

I don't care for how much information is needed to be manually entered, especially with designated fields for this information (i.e. Emergency Contact, Release of Confidential Communication).

Melissa
practice administrator in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phreesia for the ENT office

4,0 letztes Jahr

Kommentare: we raised our co-pay collection dramatically. We collect balances when patients are checking in for their appointments. I am always pleased when I see a large balances has been collected on the weekend when patients are checking in for their monday appointment. We literally do not have to do a thing and the balance is collected.

Vorteile:

We love how the patients can enter most all of their information into the workflow and it automatically goes to our EMR freeing up our medical assistants from entering this information.

Nachteile:

We have become so reliant on Phreesia and texting patients. When there is an outage we feel lost without it.

Verifizierter Rezensent
Practice Manager in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways

5,0 vor 4 Jahren

Kommentare: This product is such a cost saver and Time Saver for the entire practice

Vorteile:

The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver

Nachteile:

Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is

Kristen
Clinic Manager in USA
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Busy Primary Care Clinic

5,0 letzten Monat Neu

Kommentare: Well thought out implementation. Excellent Phreesia University training for all staff to partake and use for reference.

Vorteile:

The customization and implementation process was top notch. Excellent team of professionals helping you along the entire process. Go Live day had on demand support with live techs and implementation specialists, this allowed for real time adjustments and overall success of the role out.

Nachteile:

There is some information that does not flow over to the Athena EMR, this results in manual entry by the staff to complete the insurance portion of the check in process.

Rose
Practice Administrator in USA
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phreesia Review

5,0 vor 11 Monaten

Kommentare: In the beginning, we saw a huge increase in our collection of balances. Since, we seem to realize a consistent balance with this. Because of the improvements we saw in workflow efficiency, we were able to repurpose staff to other duties and not rehire to replace a few front desk staff who left. We also decreased our billing staff by 1 FTE because we were able to redistribute duties to other staff. We also experienced significant savings in paper products and printing.

Vorteile:

Phreesia is the central component of our daily patient flow. It integrates extremely well with our EHR system. We are able to capture patient demographics and clinical information electronically and have it populate directly into a chart. It has eliminated paper, significantly reduced time spent checking patients in and allowed staff to focus on other things. Patient chat has allowed us to communicate with patients waiting in cars. We are going to continue doing this post-COVID because it works so well and parents love it.

Nachteile:

We have tried using Appointment Accelerator but found it didn't work for most of our appointments. We have a very diverse set of appointment types. Phreesia has been great though trying to find a way to tweak it wo make it try to work for us.

Jessica
Jessica
Office Manager in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for Small processes

5,0 vor 3 Jahren

Kommentare: We enjoyed Phreesia while we could and wished we could have continued.

Vorteile:

This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.

Nachteile:

I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.

Debra
Technology Project Manager in USA
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A resource for answers across your organization!

5,0 letztes Jahr

Kommentare: Flexibility and creativity! Phreesia becomes a part of your organization for solutions to the demands of the medical industry. Because of their enthusiasm to improve, their team works with you to achieve your goals.

Vorteile:

Flexibility and ingenuity! Phreesia is not only a platform for patient intake and insurance verification, it can be a resource for answers to many of the healthcare demands. Phreesia has been instrumental in capturing data and reports needed to satisfy requirements such as PCMH, Care Coordination, health screenings, compliance and business agreements, UDS, and more. It is the fastest and most effective means of communication to our patients regarding new programs and/or changes to office protocols or announcements.

Nachteile:

As with any software, there are some limitations, however, with Phreesia many of the limitations are from our EHR software and not Phreesia. The bright side of any limitations is that Phreesia has been wonderful in working with their clients and listening to their suggestions and needs and has worked to find solutions that work!

Shellia
Administrative Support Manager in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Increased collections and patient demographics

5,0 letztes Jahr

Kommentare: Our practice loves Phreesia, great customer service, log a ticket and the response if fast. Changes to interviews they work with us until it is perfect.

Vorteile:

Insurance verification is wonderful, it has cut down the time our billing department spent on the phone verify patient insurance polices. It has helped our practice increase our collections at the time of service. The reporting is wonderful, patient surveys, user data reports. Has great training features/videos and instructions.

Nachteile:

Integration with Allscripts Professional EHR with the patients medical history, still needs some work for the way we have to document in the patient chart for our quality programs to be able to run reports through our system.

Dan
CIO in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phreesia check-in and insurance verification

5,0 letztes Jahr

Kommentare: I am very happy with Phreesia. They have an excellent product. But, it is during the COVID pandemic that they have really shined. In early 2020, we went from 0 telehealth appts on one Friday to 88 appointments on the following Friday. Phreesia enabled the check in, and connected the patients to our telehealth platform easily. Then, Phreesia built a check-in workflow to allow us to provide COVID vaccinations from our office.
They are an excellent company to work with. High quality product, proactive, one of my most highly recommended vendors.

Vorteile:

Excellent check-in experience for patients. Same workflow when the patient is in the office, checking in early from home, or checking in for a telehealth visit. Well integrated with our EHR. Best insurance verification platform that I have seen.

Nachteile:

I can't think of any drawbacks to using Phreesia.

Claudia A
COO in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent stand alone product

5,0 vor 2 Jahren

Kommentare: Excellent experience. Customer service is quick to respond and communicate. The benefits of having E&B at our fingertips have far outweighed any issues. The dashboard is user-friendly and easy to navigate.

Vorteile:

Phreesia has helped improve our overall collections with the ability to verify E&B for most insurances. The ability to know insurance details in real-time is a benefit that more than pays itself. Additionally, interviews sent as e-documents is a feature that has set us apart from other facilities.

Nachteile:

Integration has been an ongoing issue. The interface is clunky and causes a lot of problems with duplicate encounters, multiple documents in EHR, and lag time from when an appointment is entered into our EHR to when it populates in Phreesia varies from instantaneous to many minutes. Additionally, if the interface stops working for some reason everything goes haywire. All documents then end up in our holding tank.

Julie
Business Office Manager in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Our office has had a fantastic experience with the Phressia system! Great customer service.

5,0 vor 5 Jahren

Kommentare: Help with insurance benefits and eligibility. Makes the check-in process much easier.

Vorteile:

The implementation of the software with our system seemed easy with the help of the Phreesia personnel. I love that our front desk staff can verify benefits at the time of service! We collect at the time of service and if there is a balance from a previous visit - Phreesia notifies the patient at the time of check-in. This has really helped with collections from past visits. As an Administrator, I am able to run reports on the use of the system, patient satisfaction surveys, as well as many other reports. We are able to refund money back to the patient on the card that was used - without having to hold this card information in our office. Love the Phreesia system!

Nachteile:

There are a few insurance companies that will not verify through the Phreesia system, although this is not really a big problem for us at this time. We really have not had any negative issues with Phreeisa or the many staff members that have helped us over the past year.

Alex
Practice Administrator in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Patient intake and management

5,0 vor 11 Monaten

Kommentare: Benefits realized include Insurance verification, EMR integration and managing patient intake have all been a great experience. However, Phreesia is expensive and whilst we appreciate that Phreesia has a lot of functionality, it takes a lot of training and a keen eye to fully understand all the notification icons on the portal's home page.

Vorteile:

Integration with our EMR and having patient engagement with appointment confirmation. For applicable patients to be able to complete their gaps in care on the tablet for things such as ADHD, Risk Fall Assessment, Anxiety and depression.

Nachteile:

Integration with our EMR was not difficult, but stability or reliability of the system with numerous loss of some functionality. Text message limitations. It seems that the ability for patients to pay online through our website stopped working due to some problem with copying the HTML code from Phreesia to our website.

Sarah
Info Systems Administrator in USA
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Best decision we could have made!

5,0 vor 12 Monaten

Vorteile:

I cant' say enough about Phreesia! Their platform is so user friendly it makes the front end workflow easier and more efficient. I love that they are always growing their offerings with weekly updates. Knowing they are willing to make the moves needed to stay relevant and a leader in the market.

Nachteile:

They have great offerings, some of which are not available for certain practice management system. There are issues with the vendors they are connecting to. The other vendors are holding back the capabilities to make Phreesia even more powerful and useful for the end users.

Nathalie
Office Manger in USA
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phreesia Dashboard

5,0 letztes Jahr

Kommentare: Overall, Phreesia is easy to work with and easy to use. It has made checking patients in for their appointments less time consuming.

Vorteile:

The dashboard displays all of the patients who are scheduled to be seen in each facility. It aids in providing information about which department/area requires additional help on any given day. At a glance, one is able to see insurance eligibility for the day being reviewed in addition to forms needing to be signed/completed.

Nachteile:

I would love for Phreesia to be able to check/verify eligibility for all insurances, but I do believe they will get there eventually. The item that frustrates me the most at this time is the COVID screening as it is unable to save COVID injection information for each patient so we are needing to ask the same questions at each appointment.

Angela
Practice Manager in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best software purchase ever!

5,0 vor 2 Jahren

Kommentare: Phreesia has been great to work with over the past 8 years. When making suggestions you are heard. Phreesia listens and takes your ideas back to the table. Always advancing the product.

Vorteile:

Phreesia is easy to use. There are always new and exciting improvements being made to maximize the needs of our practice.

Nachteile:

I would like to see the ability to calculate patient liability based on our fee schedule.

Jennifer
Admin Assistant in USA
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy self serve check-ins

5,0 vor 4 Jahren

Kommentare: It has been a couple of years since I used this software but I tell people about it every chance I get!

Vorteile:

This was so super simple for most people to check themselves in at our clinic! I absolutely loved having the ability to collect copays on the tablet. This system greatly improved patient satisfaction and reduced wait times at the check-in desk as well as provided enhanced patient privacy. I cannot emphasize enough how awesome this product is!!

Nachteile:

The only downside to this system is that older people were often intimidated by it, but our staff simply sat down with the patient and asked the questions and recorded the answers. There were some bugs in the system and occasionally all tablets would stop working. This happened more often than it probably should have but overall, was not enough of a problem to outweigh the benefits!

Sarah
F. Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phreesia get 5 stars

5,0 letztes Jahr

Kommentare: Overall experience has been awesome. Their support team is great and always there to help. They usually reach back in touch with you within 24 hours.

Vorteile:

Phreesia has been so helpful with our company. Having pts being able to be checked in before they even get here helps us tremendously and helps our parents with small children. We have found that we our AR has gone up while using Phreesia

Nachteile:

Sometimes the eligibility isn't always right. Wish something would be able to integrate to our EMR into the chart and not just demographics. Like to be able to have whole family account linked together, so parents don't have to make multiple transactions.

Paige
Office Manager in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing!

5,0 vor 2 Jahren

Kommentare: Amazing!

Vorteile:

Phreesia has gradually transformed our office in the past 5 years to almost paperless. Our patients love being able to complete their forms prior to their appointment at their leisure. The clinical integration has reduced amount of time it requires to triage patients which is very helpful with keeping our providers on time. In the last 4 months we started using Patient Assurance which has decreased the amount of time it takes our patients to pay their invoices because they can pay it through Phreesia immediately.

Nachteile:

The screw on plate on the back of the tablets are easily broken when the patients drop the tablets.

Stefanie
Business Systems Coordinator in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Phreesia is the BOMB.COM

5,0 letztes Jahr

Kommentare: Phreesia has been an awesome experience from the very beginning. Integration and implementation went smoothly. Support is quick to respond and resolve concerns. The Phreesia team is undeniably helpful.

Vorteile:

Phreesia is easy to use for both staff and patients. Training new staff members is simple and thorough with the university. Patients don't have to keep or remember log in or password, helping ensure the majority of patients easily complete the registration for each visit, making sure we have the most accurate contact information on file.

Nachteile:

Insurance verifications are sometimes a hiccup. HMO and out of network plans are sometimes missed by staff since Phreesia shows it as active and complete. Staff has had to learn to check and double check benefit details in an attempt to catch these prior to the visit.