1CRM Erfahrungen

The best CRM solution we've found

Kommentare: We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

Vorteile:

Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support

Nachteile:

Email marketing setup is quite complicated (though we are biased!) More documentation needed More integrations would be good

Great software, great support

Kommentare: We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called info@hand. We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly. 1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look.

Vorteile:

Feature complete. Most companies will be able to automatize their workflows using 1CRM. It is extremely customizable, both in views and the data schema. Graphics help to get the best information in a glimpse. Reports give you insight about your data. Everything is connected: a contact is linked to the account and the quote you sent... you can stick notes into any object (accounts, opportunities, quotes, invoices), so all your information will be available to any operator. There is an extraordinary permission system that allows you to clearly sepparate roles in the company and block access to restricted areas depending on the role. Last, but not least, you can now sync all your information with your smartphone, without having to rely on third party solutions, so your information is yours, and you can keep it away from search engines' eyes.

Nachteile:

Project management is not the best module of this software. It is usable, but not as confortable as it could. A good insight in CRM deployment is recommended to get the best out of this fantastic software. You can do without it, but you will have to refine your deployment a lot of times.

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

Kommentare: None. A net negative experience.

Vorteile:

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Nachteile:

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

Excellent business management app for the SMB segment

Kommentare: We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were:
- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support
We've been happy customers since. Just for reference, we host the product on our own servers

Vorteile:

- 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support

Nachteile:

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Beyond pure CRM!

Kommentare: I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system.

Vorteile:

Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow & notifications capabilities provides excellent process control

Every new version, still better!

Kommentare: We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!).

Vorteile:

Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access.

Nachteile:

Accounting integration with other solutions.

Not just a CRM

Kommentare: We haven't been just selling 1CRM for many years but we have also used it to manage our sales processes and customer care as well. We believe that there isn't a better way to sell a product than to use it yourself and this is what we have done.

Vorteile:

It just does what it says on the tin.

Nachteile:

If it had a VAT report module many organisation may not even need an accounting package as most of what is required is available.

Best CRM for Growing Businesses Hands Down!

Kommentare: I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own. 1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool.

Vorteile:

Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost.

Nachteile:

None that I can think of. The team at 1CRM seems to address issues before they even ever become problems.

Modules are like a Swiss Army Knife for the Business

Kommentare: We've used 1CRM for years are find it's broad set of included business modules covers the majority of uses a growing business has for a CRM.

Vorteile:

The variety and power of the different modules included.

Nachteile:

Browser access from phone and tablet is good and looking forward to mobile apps coming online/

1CRM software review

Vorteile:

Easy to use. Many function to input into system

Nachteile:

Sometime for beginner it is hard to input enough info into system

Support is very bad

Vorteile:

Easy to use. Easy to setup. Easy to implement.

Nachteile:

Any support questions are completely unanswered. Several days without a response. Absolutely no support.

Simply the best CRM out there. Couldn't be happier.

Kommentare: Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost.

Vorteile:

The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into.

Nachteile:

I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it'd be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow!

Great software that covers a lot of situations

Kommentare: Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear.

Vorteile:

I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.

Nachteile:

Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.

La caña!

Kommentare: Una excelente experiencia, sin quejas, desde la primera vez quedé encantado con su forma de trabajarlo.

Vorteile:

Un software altamente sencillo para sus aplicaciones múltiples. Todo lo que está bien en el mundo de CRM.

Nachteile:

No tengo contras, ya que cumple todos los propósitos, intuitivo y fácil de aplicar.

Reasonable CRM software for small businesses

Kommentare: PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

Vorteile:

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

Nachteile:

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Amazing support

Kommentare: Flexible, easy to use stable and excellent support.
It is a well designed functional product with fantastic support

Vorteile:

The support from the developers is unmatched in the market. It seems that they must monitor their email 24*7. Easy to use, easy to customise. We have been using 1CRM for many years and credit it with having assisted us in building the business we have today.

Over-complex product, terrible customer support

Kommentare: This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it.

Vorteile:

There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't.

Nachteile:

Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled.

Functional & Easy To Use

Kommentare: Very simple to use and the customer service representatives are very knowledgeable and helpful.

Vorteile:

This CRM is simple to set up which is great for people who are not very tech-savvy. I like the available integrations for other systems we use on a daily basis. Definitely a great way to keep track of our clients.

Nachteile:

The only negative I would say is there are some fields that I would like to be available inside the contacts.

Easy and loaded with features

Vorteile:

The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

Nachteile:

Customer service. It appears if you have problems the only person to speak with is the company owner. so it appears it's almost a one man show. We had many issues and ultimately canceled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication.

Reasonable CRM software for small businesses

Kommentare: Overall a decent product but could be narrowed down more to the crm functions for the best usage for customers.

Vorteile:

A range of functions are readily available for small to medium organisations. The quote creation and invoice functionalities are a superb development. user interface is friendly and inviting and most functions are available, finally the customer service and support was fairly fast to respond with a robust solution.

Nachteile:

There is a possible information overload scenario for many colleagues waiting to happen. The crm has functions developed out of the scope leading to less attention to detail in the actual crm functionalities.

Solid, User Friendly and Great for non-technical people

Kommentare: A Android App would be great!

Vorteile:

Overall everything. The new version 8 is fast, clean and just beautiful! I love the fact that I can convert between modules. Makes manual processes a thing of the past.

Nachteile:

Campaigns are a bit hard to use. I see there is no Android App. ( That would be beneficial for some. )

Bruce from MADD Virgin Drinks

Vorteile:

1CRM is an excellent product for any small to medium sized business. MADD Virgin Drinks is a premium line of alcohol free drinks, licensed under Mothers Against Drunk Driving, sold in the US and Canada, and 1CRM handles all of our CRM and Order Processing very well. The software is highly customizable so we have modified many of the edit and summary screens to add or delete fields or to change the headings to make them clearly understandable to everyone using the system. There are also a great many overall options and choices to make to tailor the software to our own individual requirements, without the need for expensive customization. We know exactly where all our orders are at any time. In the CRM we particularly like being able to tie emails to a variety of options such as a contact, a project that we are working on or a marketing effort. We use Quickbooks outside of 1CRM to complete our bookkeeping. We have not integrated the invoicing yet but will do so soon. The best part of all is that 1CRMOnCall hosts our installation and the cost of the whole system, software, hosting and support, is inexpensive.

Nachteile:

Not much. Its an excellent product that needs little support. Customer Support is not immediate but then we are not paying for red hot support either.

good CRM, includes all the basics with focus in marketing, sales and customer support.

Kommentare: A good CRM that is worth trying. It will help your business get managed better. It's not about the CRM tool itself but about the processes behind.

Vorteile:

All the functionalities expected into a CRM tool. Modules for Sales, Marketing and Customer service. Updates are not frequent but when done, make a good difference. Pricing is right about every other CRM. There's an on-premise option for free (but no support) that can help a small business to understand the basics.

Nachteile:

Not downsides for this product. it pretty much delivers what's offered. the CRM features are very straight-forward and pricing is comparable to all other options in the market. Having an exposed API is available in the advance option (the one that pays the most).

1CRM is a great started CRM for a Service Company

Kommentare: The Free Version and the Paid Versions you get everything you need in a CRM

Vorteile:

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

Nachteile:

Cons are more of a personal preference I feel like the module editor should be included in every plan.

CRM is more customisable

Vorteile:

We did not have to change our business process much to adapt to the software, instead the Software was flexible enough to fit our needs.

Nachteile:

The UI is a bit old school, could be better with the generation. Also, at times the customer support is not readily available